Trusted Agent profile
★★★★★
1,958 reviews across 10 offices and 3 platforms
Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,958 reviews on three platforms, rated 4.6 out of 5 overall.
1,815
Reviews on Google
All 10 offices
2
Reviews on Yell
All 10 offices
141
Reviews on Trustpilot
Business-wide
Brown & Merry's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe team at Brown and Merry, and Ellie in particular, have been very responsive and helpful in my move to Tring. Nothing was too difficult for them. I would highly recommend.
Thank you for your 5* review and recommendation Tony. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe were looking for a new home for us and were lucky finding Ellie McKeown who helped us. Nothing was to much trouble for her whether arranging an extra viewing or answering all of our questions in person or extremely quickly via email.
Hi Anna, Thank you so much for your wonderful 5* review! We're thrilled to hear that Ellie McKeown was able to assist you so effectively. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleI had a very good experience with the agency, Ellie was my main contact and the profesionalism and dedication was top, she has answered to all my questions and put all my worries to rest, made sure I understand the process and helped me with everything I’ve needed to be done. In one week she had made sure everything was sorted. Thank you
Hello Ion, Thank you for your wonderful 5* review! We're thrilled to hear that Ellie provided such excellent service and made your experience with us so positive. Best regards, Lucy, Customer Relations Team
5/5
GoogleFrom the first contact through Rightmove, Ellie has been amazing. Communication has been great; fast, accurate responses and follow-ups from Emily when Ellie's been out the office. Overall, the whole experience has been made to feel simple and Ellie's support has been greatly appreciated. I couldn't recommend them enough.
Hello Tom, Thank you so much for your wonderful 5* review! We're thrilled to hear that Ellie and Emily provided you with excellent service and made the process smooth and straightforward. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleHad such an excellent experience with Ellie at Brown and Merry Tring recently in our search for a place to rent. She was personable, professional, honest and so responsive in all aspects of working together and I can’t thank her enough for helping us in finding an absolute dream of a place. It was refreshing to have this kind of experience and it has definitely restored my faith in the whole process. Thank you so much Ellie! Would absolutely recommend working with you to anyone!
Hello Tania, Thank you so much for your wonderful 5* review! We're thrilled to hear that Ellie provided such an excellent experience and helped you find your dream place. Your kind words truly mean a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleEvie and the team were simply amazing! They made the whole purchase process very easy and got us to completion quickly. Thank you for everything it’s been a pleasure.
Hello Christina, Thank you so much for your wonderful 5* review! We're thrilled to hear that Evie and the team made your purchase process easy and efficient. It was a pleasure assisting you. Best regards, Lucy, Customer Relations Team
5/5
GoogleI am writing to thank you personally Amanda Ayers, for selling our property, we appreciate you. You knew there were delays in putting the property on the market but you didn't forget to touch base with us. Signed up with the right buyer you selected, well done. Throughout you were always available or returned my calls. Your customer service, care, is brilliant, you have done a sterling job from start to finish. With some pro active help we managed to complete in 9weeks 4 days. Well done you!!! Please show your managers/area managers this email as recognition. Thank you very much again.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
Google5 star to Stephen at Hemel Hempstead Very good man, communication 100% Very helpful 👌 Top Man Stephen My name is Nana kweku isaac
Hello Nana, Thank you so much for your wonderful 5-star review! We're thrilled to hear that Stephen provided excellent communication and was very helpful. Best regards, Lucy, Customer Relations Team
5/5
GoogleRating only, no written review.
5/5
GoogleThe property rental team were responsive, helpful and kind! They made the process smooth and stress free. Thanks so much !
Many thanks Tatiana for your great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Hi Raj, Thank you so much for your wonderful 5* review! We're thrilled to hear you had a great experience with us. Best regards, Lucy, Customer Relations Team
5/5
GoogleAmazing customer support. Beth Stanbridge was brilliant. We received prompt responses, very clear instructions and explanations on all the queries we had. Everything was worked out perfectly. 5 star customer experience.
Thank you for taking the time to leave us this amazing 5* review Pasan. Kind regards Lucy, Customer Relations.
5/5
GoogleThe whole process was an excellent experience, which is more than can be said for some Estate Agents in the area. Justin and Martin have a combined 50 years experience with Brown & Merry Aylesbury, and it shows - their knowledge and help, which has passed to all the members of the team, works. All in all, I would thoroughly recommend them if you are looking to sell. Many thanks to all involved for the help and professionalism shown in obtaining the sale, and seeing it through to completion in a timely manner
Hello Derek, Thank you for your wonderful 5* review! We're delighted to hear that Justin and Martin's extensive experience made your selling process an excellent one. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleFrom start to finish regarding the sale of our flat, Brown and Merry Aylesbury were professional, knowledgeable, courteous and easy to contact. They kept us updated with the progress of our sale and everyone I spoke to in the office was helpful. I feel they all went above and beyond to make this journey as smooth as possible for us!
Hello Zoe, Thank you so much for your wonderful 5* review! We're thrilled to hear that you found our team professional, knowledgeable, and courteous throughout the sale of your flat. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleStephen and Eliot recently let out our property and have been great to work with
Thank you so much for your wonderful 5* review Sharney! We're delighted to hear that Stephen and Eliot provided great service in letting out your property. Best regards, Lucy, Customer Relations Team
5/5
GoogleRating only, no written review.
5/5
GoogleBrown & Merry Estate Agents in Hemel Hempstead have been letting my properties for several years and have always provided me with an excellent service, I highly recommend Brown & Merry to all other landlords in the area
Thank you Jack for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleEliot was friendly and professional. Nothing too much trouble. We have 3 cats, so it was a breath of fresh air not to have an estate agent not to be perturbed by this. He has an excellent phone manner. He puts you at ease and makes the whole letting experience less stressful.
Thank you for taking the time to leave us this amazing 5* review Elaine. Kind regards Lucy, Customer Relations.
5/5
GoogleI chose Brown and Merry from the outset after meeting Amir and can say that him and his team delivered an excellent service from start to finish. Although a buyer was found quite quickly, a series of chain related delays eventually resulted in losing the first buyer but I felt confident to stick with Brown and Merry and have been delighted that I did. The whole team deliver exemplary service: responding quickly, helping to resolve issues and going above and beyond to keep things moving. Big thanks to Amir, Scarlette and Matthew.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleThanks to Brown & Merry for showing us around several properties in Berkhamsted, communication was very clear and Charlie was very helpful and approachable with both viewings.
Dear Calum, thank you for your kind words! We are delighted to hear that you had a positive experience with Brown & Merry in Berkhamsted. We will be sure to pass on your feedback to Charlie. If you need any further assistance, feel free to reach out. Best wishes, Lucy, Customer Relations.
5/5
GoogleBrown and Merry estate agents where do I start, I have bought many properties over the years but have never received the level of service Amir and his team have provided us during the course of the purchase of our new home. We were kept informed throughout every step of the process and nothing ever seemed to be a problem. All I can say is this is the way all estate agents should practice there trade. I can 100% recommend Brown and Merry estate agents. Mr Nick Ioannou
Nick, thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had great service and I would use them again
Thank you Andrew for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care
3/5
GoogleScarlette McCarthy has been always been professional, efficient, an excellent communicator and helpful throughout the whole process of selling our house.
Thank you for your review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe sale of my flat went very smoothly thanks to the Brown and Merry team. Would recommend them if you have property to sell.
Nicola Rice many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Brown & Merry is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Hemel Hempstead has the most, with 492 reviews rated 4.3 out of 5, followed by Tring with 422.
The 10 Brown & Merry offices, by town:
Yes. In The Trusted Agent 2026 awards, Dacorum won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
