Trusted Agent profile
★★★★★
1,958 reviews across 10 offices and 3 platforms
Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,958 reviews on three platforms, rated 4.6 out of 5 overall.
1,815
Reviews on Google
All 10 offices
2
Reviews on Yell
All 10 offices
141
Reviews on Trustpilot
Business-wide
Brown & Merry's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleStephen and Elliot have helped us massively - in less than 10 days we’ve seen - sorted and moved into our new property! Thank you for your swift cooperation and look forward to dealing with you in the future! Harvey M
Thanks Harvey for your excellent 5* review! We're thrilled to hear that Stephen and Elliot were able to assist you so efficiently. We look forward to working with you again in the future! Best regards, Lucy, Customer Relations Team
5/5
GoogleEliot and Stephen have been nothing but professional in the process of renting a property. Both were easily contacted and able to answer any questions with all information required. The process from start to finish was stress free and made easy by the constant professional approach.
Thanks for taking the time to leave us your glowing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleChristian Grey at head office is first class. Great approach 👍 …
Thank you for your thoughtful 5* review Reeves! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleEllie at Brown and Merry was absolutely brilliant. Couldn’t be more pleased with their service.
Thank you for leaving us your superb 5* review Jack. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat working with the property manager Christian! Fantastic company, all staff are extremely knowledgeable and always happy to help.
Many thanks for your fantastic 5* review Dave. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad an absolutely amazing experience with Ellie from the Tring branch. Super helpful, even when we were asking a ridiculous amount of questions. Would use again in a heart beat. Thank you.
Thank you so much for your wonderful 5* review Becki! We're thrilled to hear that Ellie provided you with such an amazing experience. We look forward to assisting you again in the future. Best regards, Lucy, Customer Relations Team
5/5
GoogleJo Ellie and Emily have made my whole move easy, stress free and amazing. Couldnt have asked for better service. A million stars !
Thanks Sandra for taking the time to leave us a 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWhat a friendly team! Thank you Jamie, Yvonne, Zak, Tom and all for your very good service and good communication throughout the selling of our property. Very much appreciated!
Thank you Magda for taking the time to leave us your glowing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI sold my house with Brown & Merry and it was a painless experience. They helped out and gave advice when needed. The team was excellent and I would happily use them again.
Many thanks for the fantastic 5* review Ed. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe dealt with Owen, and he made me and my partner who are both first time buyers feel so at ease! It’s a stressful situation to be in but he was professional and friendly, we felt so welcome and like nothing was too much to ask! Thank you
Thank you for your terrific 5* review and thank you for your kind words Morgan. Best wishes, Lucy, Customer Relations.
5/5
GoogleI can highly recommend Brown and Merry. Ellie was super amazing helping me find a rental property. I was always keep up on everything I needed to know and the transaction was floorless. Ellie is amazing xx
Many thanks for taking the time to leave us your excellent recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had a very smooth and stress free experience moving house with Brown & Merry. Ellie in particular was super friendly and helpful throughout. Would definitely move with them again in the future. Thank you!
Thanks for the excellent 5* review Ryan! Thanks for your thoughtful comments about Ellie and our Tring team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have just recently moved into a property Let by Brown and Merry. Ellie McKeown was my main point of contact during the process, and handled my move brilliantly - She was incredibly consistent through the whole process! She was informative and was fantastic with all my queries (of which I had many..) I highly recommend for a great service and easy to talk to staff.
Thank you Bella for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had a very nice experience with Mick, very informative and pleasant we are very satisfied with the service.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleMick is very friendly and welcome everyone without discrimination, very helpful throughout our journey with always positive comments, will recommend him to anyone who wants a mortgage and has been struggling for years, with Mick, you getting a mortgage is guaranteed, much appreciated and God Richly bless you Mick for your help.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleMick is highly professional and capable of doing Mortgage services. I, highly recommend this person to anyone who wants a hassle free Mortgage. Much appreciated for your help Mick.
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
5/5
GoogleI used Mick as my mortgage broker for the purchase of my first property. I was pretty ignorant of what the process involves but he explained it all well and clearly and showed a real passion for his job. I doubt I was his easiest client but he was always super helpful and got me a decent rate. Would recommend for anyone looking to get a mortgage, especially first time buyers.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleHi - I recently used this branch of Brown & Merry to sell a property. I was very happy with the services from the team, especially Lydia, and the great photos that were taken. I'm sure it helped the property to get an offer as soon as it hit the market. The process went as well as I could have hoped.
Thank you for taking the time to leave us this great 5* review David. Kind regards, Lucy, Customer Relations.
5/5
GoogleWhat I can say about the team at Newport pagnell.They are so efficient,and hard working.The two sales negotiators, Lydia Willock and Josh, that we have had appointments with have been fantastic.On the market with brown and merry for two weeks,and we have a buyer,and offer accepted. A big shout out to Audrey,the administrator at the office as well.
Thank you for your brilliant 5* review and thank you for your kind words Jonathan. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service. Super helpful and friendly. Kept us up to date and answered our questions
Hi Hannah, Thank you for your 5*review!
5/5
GoogleJosh and Mick have been amazing and we are still in the process of buying our home and so far so good. 👌🏽 …
Many thanks for the fantastic 5* review Philisiwe. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent viewing today with Josh Southerden, his knowledge of the property and the surrounding area was first class.....WELL DONE JOSH! 👍 …
Thank you for leaving us your superb 5* review Keith toms. Best wishes, Lucy, Customer Relations.
5/5
GoogleLydia who dealt with our late mother’s sale of property was so kind, sensitive and professional helping us navigate a sale in a very sad time. Both Lydia and Matt (manager) worked in such a way, I wouldn’t use anyone else now for selling a property. Thank you both!!
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have the pleasure to be working with Mick Ramunni and we are at lack of words in regards to his service! He is absolutely amazing. He has demonstrated in several occasions the attention and dedication he puts for his clients. He often goes beyond his role to reassure us and guide us towards the purchase of our first property. There is so much he has done for us at this stage, from very long phone calls to quick responses to texts and emails. He has earned our trust straight away. He always answers our questions in detail and always encourages us to get in touch should we need further support. He often puts his clients first over himself, which is something I have rarely experienced in my life. I can only say that we could not ask for a better mortgage advisor , and we look forward to carrying on in our adventure with him by our side!
Thank you for your terrific 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Brown & Merry is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Hemel Hempstead has the most, with 492 reviews rated 4.3 out of 5, followed by Tring with 422.
The 10 Brown & Merry offices, by town:
Yes. In The Trusted Agent 2026 awards, Dacorum won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
