Trusted Agent profile
★★★★★
1,954 reviews across 10 offices and 3 platforms
Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,954 reviews on three platforms, rated 4.6 out of 5 overall.
1,812
Reviews on Google
All 10 offices
2
Reviews on Yell
All 10 offices
140
Reviews on Trustpilot
Business-wide
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Brown & Merry's 10 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Brown & Merry is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRating only, no written review.
We’re so happy to hear you had a fantastic experience. Thank you for letting us know! If you have any comments to make these are valuable in helping us ensure all customers have the best possible experience!
5/5
GoogleGreat experience with Brown and Merry Newport Pagnell when buying our first home. Lydia frequently chased up and down the chain to help speed up the process and responded quickly to any queries we had. Sienna also initially showed us round the property and was very helpful with initial queries A friendly and efficient team who made the process of buying a house easier
Thank you for your kind words! We're so happy to hear that our team at Brown and Merry Newport Pagnell helped make your first home buying experience a great one. We pride ourselves on being friendly and efficient, and we're glad that Lydia and Sienna were able to assist you every step of the way. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleFantastic service from Matt and his team. Property sold in 4 days! Highly Recommended
Thank you so much for your kind words! We are thrilled to have helped you sell your property in just 4 days. Our team is dedicated to providing exceptional service and we truly appreciate your recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleReally helpful throughout the process, especially Matt helping liaise between the sellers, ourselves and the solicitors.
Thank you for your kind words! We are thrilled to hear that our team, especially Matt, was able to assist you through the entire process. Our goal is to make your experience as smooth and stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleArranged a viewing with Nicolae, after travelling 30m they never turned up. Luckily the house is on with another agent, ill go and view with them.
Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleFantastic experience with Brown & Merry Letting Agents in Chesham I recently bought a house through Brown & Merry Chesham and the service has been outstanding from start to finish. Thomas, the manager, is incredibly enthusiastic and clearly passionate about helping clients. his energy really made the whole process feel smooth and positive. Anita was absolutely amazing: professional, knowledgeable, and always ready to support with any questions I had. Her calm and reassuring approach made a huge difference. And of course, a big mention to Lauren, who consistently went the extra mile. Her dedication and willingness to help at every stage really set the team apart. Overall, a truly fantastic team. I highly recommend Brown & Merry Chesham to anyone looking for a reliable and supportive letting and estate agency!
Thank you for your kind words and for trusting Brown & Merry Chesham with your house buying experience. Our team takes great pride in delivering outstanding and enthusiastic service to our clients, and we are thrilled to hear that this was reflected in your experience. We will make sure to pass on your compliments to Thomas, Anita, and Lauren, and we hope to have the pleasure of working with you again in the future. Thank you for recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBrown and Merry have been fantastic throughout the process of selling our house and helping us with our new purchase. From the first valuation with Thomas that was really helpful and set everything up well. And then Evie has been great at helping us and our buyer through the process. But the best part of the process has been the support from Ethan. He has been really informative and helped us massively while always being really approachable and going above and beyond to make sure we get across the line. I would absolutely recommend his services to anyone that is looking for advice with a mortgage. Overall we have been really happy with Brown and Merry and all the staff we have interacted with.
Thank you for your glowing review! We are delighted to hear that our team, especially Thomas, Evie, and Ethan, provided top-notch service throughout your home selling and buying journey. We truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleShoaib and Zak provide an excellent lettings service. They are professional, proactive, and friendly, and have consistently demonstrated genuine care and consideration for both me as the landlord and my tenants. Brown & Merry did an outstanding job in helping us secure a high-quality tenant for our property in Amersham. Their responsiveness, dedication, and professionalism have been exemplary. Based on this experience, I would confidently recommend Brown & Merry.
Thank you so much for your kind words! It was a pleasure working with you and we are thrilled to hear that you had a positive experience with our team. We always strive to provide top-notch service and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI recently completed on my property that Brown & Merry helped me sell. James and the whole team were immediately focused, friendly and very supportive, during my difficult circumstances. They were highly professional, highly attentive and made the whole process so much easier than I anticipated. Thank you for helping me sell my property. I highly recommend that Brown & Merry Aylesbury is your only choice of Estate Agents.
Thank you for choosing Brown & Merry Aylesbury as your estate agents. We are thrilled to see that our team went above and beyond to make your selling process easier and more manageable. We pride ourselves on excellent service and are grateful for the recommendation. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had a great experience buying our property with Brown and Merry. The team were very helpful and professional. Special mention to Charlie who showed us more properties than we can remember. He was very respectful and did not rush us during each viewing and kept us updated of any new properties that were of interest. Amir went out of his way to push the sale through before Christmas and we are happily in our new home.
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with Brown and Merry. Our team, especially Charlie and Amir, are dedicated to providing exceptional service to our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAndrew at Brown and merry has made my renting experience easy. Very quick service, kept informed of progress. I would highly recommend their services
Thank you for taking the time to share your experience! We are thrilled to hear that Andrew made your renting process smooth and kept you updated every step of the way. Thank you for recommending our services. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had an outstanding experience with my lettings agent, Vickie. She was incredibly professional, friendly, and attentive from start to finish. Truly one of the best agents I’ve ever met. She went above and beyond to help with my rental, and I’ll forever be grateful for her dedication and support. I highly recommend Vickie to anyone looking for exceptional service…she is absolutely amazing. 🤩
Thank you for your glowing review of our lettings agent, Vickie! We're thrilled to hear that she provided you with exceptional service and went above and beyond to help with your rental. We'll be sure to pass along your kind words to her. Thank you for recommending Vickie, she truly is amazing! 🤩 #HappyCustomers #ExceptionalService …
5/5
GoogleWhen looking to appoint an agent for selling we found Brown and Merry to be well ahead of the competition in respect of market knowledge, with relevant recent sales examples and pricing data and sound advice. Amir's proposed sales strategy was realistic, clear and confident. Amir and his team found a core group of serious prospective buyers and achieved robust top end offers quickly. During the period from offer to exchange Amir and his team have acted with great professionalism and kindness attending to any concerns and have been diligent communicators all along. For professionalism, client care, communication and achieving what we wanted we could not have appointed any better Estate Agent. Thank you Amir, Charlie and Lucy.
Thank you for choosing Brown and Merry for your real estate needs! We're thrilled to have provided top-notch market knowledge, a realistic sales strategy, and excellent communication throughout the process. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBrown and Merry showed me a number of properties to rent in Chesham. I found both Shaoib and Zak very helpful. When I finally settled on the one I've just taken, Zak completed the transaction very quickly and efficiently. From having my offer accepted through getting approval and to getting the keys, took less than a week. The staff in the office are enthusiastic and well-presented. Thoroughly recommended!
5/5
GoogleAnita, Tom and Evie gave attentive, friendly and patient service during a very stressful time. They were proactive and helpful, and I would happily recommend them again!
Thank you for the wonderful feedback, it means a lot to us! We are thrilled to hear that Anita, Tom, and Evie provided excellent service during a stressful time. Our team strives to be proactive and helpful, and we are grateful for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleOur experience of Brown & Merry in Berkhamsted is a very definite 5 stars. We bought and sold with them, experiencing the amazing team’s ability to manage both transactions. We didn’t make life easy for them as we got cold feet and pulled out of our sale, only to realise we had made a big mistake. Amir brokered a meeting with our buyer, doing what he does best which is managing relations between buyers and sellers. For this he is a total and utter professional and I cannot rate him highly enough. The team in Berkhamsted are wonderful, from Lucy who helped us through the initial stages of valuing our property to Charlie who found us our buyer from their list of buyers before going live! Scarlette has been great with communication in between all of this. As I’m hoping this review shows, we rate Brown and Mary extremely highly and have recommended them to friends who now have their property on the market with them! Their location on the High Street is a bonus, but I think their real skill is good old fashioned service coupled with many years of experience.
Thank you for your kind review of Brown & Merry in Berkhamsted! We are thrilled to have provided you with exceptional service during both your buying and selling transactions. Our team prides ourselves on managing relationships and delivering top-notch communication. We greatly appreciate your recommendation to friends and hope to continue exceeding your expectations in the future. Kind regards, Maggie, Customer Relations.
5/5
GoogleAmir at Brown & Merry had a very firm idea on how to sell my house. His valuation was spot on, his enthusiasm for my somewhat unique property was plain to see, and his prediction for how long it would take to sell was very accurate once the buyer committed. Amir made a point of bringing his staff to see the property, and so I knew that I was in the hands of a team of people dedicated to selling my house. I could talk to Amir, Lucy, Scarlett or Charlie at any time during the selling process and get an answer to my query easily. They are all professional, polite, and of good nature, a pleasure to know. Amir looked after me from beginning to end, right up to exchange and completion, progressing my sale with the whole chain - quite a skill. I would very much recommend anyone in need of an estate agent in Berkhamsted to head for Brown and Merry in the High Street. They will look after you.
Thank you so much for your glowing review! We are thrilled to hear that you had a positive experience working with Amir and our team at Brown & Merry. Our goal is always to provide top-notch service and support to our clients throughout the entire selling process. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe completed on a house purchase today where Brown & Merry were acting as the selling agent. The service we had from the whole team from first contact, to viewing, to sales progression was exemplary. Our huge thanks go to Amir, Scarlette and Charlie in particular who were all fantastic to deal with. It's a common cliché, but in this case I am quite sure true, that this transaction would never have happened without Amir. We were in a long chain, that was beset by delays and problems, with multiple issues caused by unresponsive parties, third party issues with other properties in the chain that took months to resolve (and on more than one occasion we were convinced were going to cause the chain to fall through, so much so that we had our own agent ready to remarket), and eventually had to exchange and complete on consecutive working days due to a mixture of other restrictions - Amir showed in these moments the true value of an estate agent who really knows how to get things done. He has an extremely wide network of contacts within the region, and was able to make direct connections with other solicitors, agents and mortgage brokers acting for parties several rungs down the chain. He is a brilliant communicator - responsive and persistent, but also realistic and pragmatic. He was able to drive progress and relay information between parties across the whole chain, not just the particular link that he was directly responsible for, and despite everything, he got us over the finish line. As a buyer, we could not have lucked out on a better agent for our transactions. I would certainly recommend them to anybody looking for properties in the Berkhamsted area.
Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience with our team. Amir, Scarlette, and Charlie are incredible assets to our company and we are incredibly lucky to have them. We are glad that our dedication and communication helped make your house purchase a success. It was a pleasure helping you find your dream home in Berkhamsted. Thank you for recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe have just exchanged on a long and complicated conveyance. Amir was there throughout supporting us even when we were on the point of giving up and pulling out. We would thoroughly recommend Amir and his team. Thank you.
Thank you for your kind words! We are always committed to providing exceptional support and guidance to our clients, no matter how challenging the process may be. It was a pleasure working with you and we are grateful for the recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBrown& Merry Sale: I recently sold my property in Berkhamsted and my estate agent Brown& Merry were extremely professional and highly efficient. Special mention to Lucy who oversaw our listing and made the whole experience smooth sailing and a pleasure to work with. I can highly recommend Brown&Merry and would definitely use them again in the future.
We are thrilled to hear that you had a smooth and positive experience selling your property with Brown& Merry! We pride ourselves on our professionalism and efficiency, and we are so grateful for your kind words about Lucy. Thank you for recommending us. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotVery happy with Brown and Merry…
Very happy with Brown and Merry (Watford) service. They were polite and communicated frequently and attentively! I would use them again if i needed to :)
5/5
TrustpilotBrown&Merry Sale
I recently sold my property in Berkhamsted and my estate agent Brown&Merry were extremely professional and highly efficient. Special mention to Lucy who oversaw our listing and made the whole experience smooth sailing and a pleasure to work with. I can highly recommend Brown&Merry and would definitely use them again in the future.
1/5
TrustpilotWhen a property management company…
When a property management company can’t communicate internally, everyone suffers, landlords, tenants, and the property itself. The incompetence I’ve just experienced is unbelievable. Avoid agencies that can’t even coordinate with their own teams. And not even an apology! -5 stars!
5/5
GoogleWe had a great experience with the team at Brown and Merry in Tring from Jamie who did the valuation, Lauren who looked after the viewings and sale and Philippa who chased our solicitor to ensure the sale went through in time.
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our team at Brown and Merry. Jamie, Lauren, and Philippa are dedicated to providing exceptional service and we are happy they were able to make your sale a success. Kind regards, Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hemel Hempstead has the most, with 491 reviews rated 4.3 out of 5, followed by Tring with 422.
The 10 Brown & Merry offices, by town:
Yes. In The Trusted Agent 2026 awards, Dacorum won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
