Trusted Agent profile
★★★★★
1,954 reviews across 10 offices and 3 platforms
Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,954 reviews on three platforms, rated 4.6 out of 5 overall.
1,812
Reviews on Google
All 10 offices
2
Reviews on Yell
All 10 offices
140
Reviews on Trustpilot
Business-wide
Brown & Merry's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat viewing experience today the agent was very informative
Thank you for the positive feedback! We're thrilled to hear you had an informative and enjoyable experience. It's our goal to provide informative and engaging sessions for our customers. Your review made our day! Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat service from start to finish. The team were professional, responsive, and kept me well informed throughout the process of renting out my property. Highly recommend.
Thank you for the glowing review! We are thrilled to hear about your positive experience with our team. It's our priority to provide exceptional service and we are glad to have exceeded your expectations. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleEliot saw my rental property from start to finish and was available to answer any question and talk me through the whole process. Good service from start to finish!
Thank you for sharing your experience with us, ! We are thrilled to hear that Eliot provided exceptional service and support throughout the entire rental process. We are committed to providing top-notch service from start to finish. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI am leaving a review for Ruby at the Hemel branch, whilst the branch was trying to sell my property she kept in touch, provided marketing reports and her approach was both empathetic and professional. Ruby helped find my new home and I would recommend her 100%.
Thank you so much for your kind review! We are thrilled to hear that Ruby provided excellent service during the sale of your property and was able to help you find your new home. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleExtremely professional and efficient! Libbe was great when showing me around the property and Eliot has been brilliant and so helpful throughout the whole process. Thank you so much to the team at Brown and Merry Hemel.
Thank you so much for your kind words! It was our pleasure to assist you with your property needs. We're so glad that our team, especially Libbe and Eliot, were able to provide professional and efficient service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBrown and Merry Tring have provided a fantastic service. Zack has been attentive and quick to respond to all emails and phone calls, as well as making himself available for me to visit the property again after my offer was accepted. Philippa has played a key role in getting the sale progressed and to be honest I’m not sure what I would have done without her support! Thank you to Brown and Merry for helping me make this move happen.
Thank you for the kind words! We are thrilled to hear about your positive experience with Zack and Philippa at Brown and Merry Tring. Our team is dedicated to providing excellent service and making the home buying process as smooth as possible. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleWe had the pleasure of dealing with Vickie at the Tring branch. What a lovely person she was to deal with. Our move was not an easy one, but Vickie was a real star. She held our hand through the whole process and went out of her way to keep us informed, even out of hours. I highly recommend Brown and Merry, and Vickie who is an asset to them.
"Thank you for such kind words about our team member Vickie at Brown and Merry in Tring! We are thrilled you had a positive experience and appreciate your recommendation. Vickie truly goes above and beyond for our customers. We will be sure to pass along your compliments! Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleA big thank you to Henry Smith, Joanne Wallis, and the team at Brown & Merry - Tring for helping me rent out my property. Both Henry and Joanne were friendly, knowledgeable, and always quick to respond to any questions I had. The whole process was smooth and well managed, which gave me real peace of mind. I wouldn’t hesitate to use them again.
Thank you for the wonderful review! We are delighted to have provided a smooth and worry-free experience in renting out your property. Our team is always dedicated to providing excellent service. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleJo and Henry have been very pro-active in finding a tenant who needed quick access to the property. I feel they have pulled out all the stops to get the job done without missing any detail. They managed all the necessary administration to reassure both parties and all went smoothly. Thank you both for your prompt action and response to every question.
Thank you so much for your kind words! We are so glad to hear that you had a positive experience with Jo and Henry. Making sure our tenants and landlords are happy is our top priority and we are thrilled we could make it happen smoothly. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleHighly recommend Vicki! Vicki was absolutely brilliant from start to finish. She was incredibly knowledgeable about the property and the area, answered all my questions thoroughly, and made the whole viewing experience so comfortable and stress-free. Her professionalism and genuine helpfulness really stood out. If you’re looking for a rental, ask for Vicki - you won’t be disappointed!
We are thrilled to hear about your positive experience with Vicki! Our team strives to provide exceptional service, and we are so glad that she was able to make your rental search stress-free. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAll of the staff at Brown and Merry in Tring have been amazing. I was unsure which direction I was going in terms of buying or renting and they remained patient and helpful throughout. Special mention to Vickie, who went the extra mile and beyond to try and secure a rental that I was really interested in. I wouldn't hesitate to recommend this team for anyone looking for a property in the area
Thank you so much for your kind words! Our team at Brown and Merry is dedicated to providing exceptional service to all of our clients, and we're thrilled that you had such a positive experience. We will make sure to pass on your praise to Vickie for her outstanding efforts. Thank you for choosing us for your real estate needs and for recommending us! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWell what can we say, it’s been an absolute pleasure dealing with Henry at Brown&Merry Tring. He has been great in helping us secure our rental house, we are over the moon with his customer service, he always responds to emails and phone calls promptly. He went above and beyond for us and we couldn’t be happier, he is a great asset to your team And we will definitely be coming back weather it’s for another rental or to buy are first home. Many thanks From Adrian Hannah and little Gracie-mae
Thank you so much for your kind words, Adrian, Hannah, and Gracie-mae! We're delighted to hear that Henry provided exceptional customer service and went above and beyond to help you secure your rental house. He's certainly a valuable member of our team. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleA huge thank you to everyone at Brown & Merry for such a positive experience. From start to finish they were professional, supportive, and genuinely helpful. A special mention has to go to Harvey, who was absolutely brilliant throughout the whole process. He supported me every step of the way, kept me informed, and was always on hand to answer questions or offer reassurance. I couldn’t have asked for better service and wouldn’t hesitate to recommend Brown & Merry, especially Harvey, to anyone looking to sell or buy a property. Vicky hale
Thank you so much for your kind words, Vicky! We are thrilled that you had such a positive experience with Brown & Merry and especially with Harvey. Providing excellent service is our top priority and we are happy to have been able to support you throughout the process. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe had a fantastic experience with this estate agency and couldn’t recommend them more highly. They helped us find a buyer for our property in just two weeks, which was incredible. Selling with a chain is always stressful, but Tom and Anita were absolutely great throughout the whole process. Anita in particular was outstanding, she was always incredibly responsive, answered emails and calls so quickly, and kept us fully updated with every single development. She also did a huge amount of chasing on our behalf with the buyer, which really took the pressure off us. Both Tom and Anita were kind, proactive, and genuinely supportive, and nothing ever felt like too much trouble. Thanks to their professionalism and dedication, what could have been a very stressful experience turned into a really pleasant one. If you’re looking for high-quality, reliable estate agents who truly care, I highly recommend them.
Thank you for your kind words! It was a pleasure helping you sell your property and we are so glad to hear that our team made the process smooth and stress-free for you. We take pride in providing high-quality and reliable services to our clients, and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFirst house let so was all very confusing. Zak was brilliant throughout the whole process. He made things very easy to understand. He was also in touch the whole way through, even afterwards Making sure everything was okay. Brilliant company and agents. Highly recommended.
Thank you for your positive review! We are thrilled to hear that Zak provided exceptional service and made the entire process easy and understandable for you. We strive to maintain communication and ensure our clients are satisfied even after the transaction is complete. It's great to know that we exceeded your expectations. Thank you for choosing our company and for recommending us highly. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI've never had such a delightful experience trying to rent a property. Even when we had some referencing issues the team were amazing and stuck with us despite lots of interest in the property. I'd like to thank Zak for all the time and assistance he gave us.
Thank you for your kind words! We strive to provide exceptional service and we're glad to hear that Zak was so helpful during the rental process. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleZak was incredibly helpful, polite and professional.
Thank you so much for sharing your experience with Zak! We are so glad to hear that he was able to provide exceptional service. We are lucky to have him on our team! Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleOutstanding Service from Zak Parkinson at Brown and Merry - Chesham branch I can’t recommend Zak highly enough. He has helped me and my family so much throughout the entire process, and his support has truly made a difference. His professionalism is second to none, and his communication was absolutely outstanding - he kept us informed every step and always took the time to answer our questions clearly and promptly. On top of that, he’s generally a really nice lad- friendly, approachable, and a pleasure to deal with. It’s rare to find someone who combines such high professional standards with such a positive and caring attitude. Thankyou once again Zak for everything you’ve done for us. We’re extremely grateful and wouldn’t hesitate to recommend you to anyone. Keeley and Family.
Wow, thank you Keeley and family for your amazing review of Zak and our Chesham branch! We're so happy to hear that you had such a positive experience and that Zak went above and beyond to help you and your family. We pride ourselves on providing outstanding service and it's great to see that it's appreciated. We will make sure to pass on your kind words to Zak. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleZak was brilliant from start to finish. He was approachable, professional, and always took the time to explain things clearly. Communication was excellent, he consistently returned calls and kept us updated so we always knew what was happening. His knowledge of the property market really stood out, and he went the extra mile to make sure the whole process was smooth and stress-free. A genuinely reliable and supportive letting negotiator.
Thank you for your kind words! Zak is passionate about providing exceptional customer service and we are thrilled to hear he exceeded your expectations. We appreciate your feedback. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI must say I had an excellent experience working with Sophie and eventually Jodie during the house rental process from Brown and Merry Estate Agents Aylesbury Office From start to finish, Jodie has always been professional, responsive, and genuinely helpful. Every question I had was answered clearly and promptly, and Jodie made what could have been a stressful process feel smooth and straightforward. Her knowledge, patience, and attention to detail truly stood out. I’m extremely grateful for her support and would highly recommend her to anyone looking to rent a home.
Thank you so much for sharing your positive experience with us! We are thrilled to hear that Jodie was able to provide such outstanding service during your house rental process. We appreciate your kind words and recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHermione was fantastic throughout our mortgage application process. She was incredibly informative, knowledgeable, and always happy to explain things clearly, which made what can be a stressful process feel smooth and manageable. She was consistently helpful, friendly, and supportive, keeping us updated at every stage and answering all our questions with patience and professionalism. Hermione is a real asset to the team, and her approachable manner made a big difference to our experience. We would highly recommend Hermione to anyone looking for expert, reliable support with their mortgage application.
Thank you so much for your kind words! We are thrilled to hear that Hermione provided excellent service during your mortgage application process. Her dedication and expertise truly make a difference for our clients. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI recently worked with Edward and was extremely impressed by his professionalism and expertise. From the initial consultation to the final transaction, he was knowledgeable, responsive, and attentive to every detail. He took the time to understand my needs, provided clear guidance throughout the process, and made what can often be a stressful experience seamless and straightforward. I would highly recommend Edward to anyone looking for a dedicated, trustworthy, and highly skilled estate agent. His commitment to excellent service truly sets them apart.
Thank you for your kind words! We are so happy to hear that you had a great experience working with Edward. Our team takes pride in providing exceptional service and we are thrilled that you found him to be professional, knowledgeable, and attentive. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAmit and the team were great at selling our house. Good pricing and negotiation and kept us informed along the way.
Thank you so much for your positive review! We are thrilled to hear that Amit and our team were able to effectively sell your house and keep you updated throughout the process. We take pride in our pricing and negotiating skills and are glad they met your expectations. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleA very helpful team, thank you! And a big thank you to Jill the mortgage adviser, her honest review and financial advice had opened my eyes to different opportunities 🙌👍 …
Thank you for your kind words! Our team is dedicated to providing exceptional service, and we're glad Jill could help you discover new opportunities. Kind regards, Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Brown & Merry is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Hemel Hempstead has the most, with 491 reviews rated 4.3 out of 5, followed by Tring with 422.
The 10 Brown & Merry offices, by town:
Yes. In The Trusted Agent 2026 awards, Dacorum won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
