Brown & Merry estate agents in Dacorum, Chesham, Aylesbury and 4 more

★★★★★ 5/5

Google

Had anappointment for a viewing today with brown and merry chesham and we had zak who was an outstanding sales person, he was extremely knowledgeable about the property very calm collected and very professional in his job he deserves much credit for his work and his time with us was a very comfortable experience and we are more than happy to work with him in our findings for a property in the future. His communication with us and the landlord was brilliant very well done thank you zak.

Darren · 11 March 2026 · Brown & Merry Chesham

★★★★★ 5/5

Google

Zac was honestly outstanding from start to finish. He helped us secure our rental and made what can often be a stressful process feel completely seamless. From our first conversation, he was friendly, polite and incredibly professional. What really surprised us was learning he’s relatively early in his career, you would never guess. He handled everything with the confidence, knowledge and composure of someone who has been in the industry for years. He always kept us updated, answered questions quickly and clearly, and genuinely went above and beyond to make sure everything progressed smoothly. Nothing felt like too much trouble. He’s going to go very far. A top lettings agent and a real credit to Brown & Merry, we couldn’t recommend him more highly.

Emma · 11 March 2026 · Brown & Merry Chesham

★★★★★ 5/5

Google

Shoaib and Zak were fantastic. The entire process went very smoothly and I couldn’t have asked for better service. Communication was easy and they were always very responsive, answering any questions I threw their way. All in all, it was a great experience.

Carl · 11 March 2026 · Brown & Merry Chesham

★★★★★ 5/5

Google

I had a great experience viewing with Zak. They were professional, understanding and willing to help me find something that matched my needs exactly. I would recommend Zak if you’re looking to rent in Chesham!

George · 11 March 2026 · Brown & Merry Chesham

★★★★★ 5/5

Trustpilot

Professional, efficient and friendly service

Really happy with the service from the team at the Chesham branch. Sale team were highly professional and we were always kept up to date with viewings and feedback. Brown and Merry secured the price we hoped to achieve and all the team were excellent from start to finish.

Howard · 5 March 2026 · Brown & Merry Chesham

★★★★★ 1/5

Trustpilot

Do not rent or buy from this company under any circumstances

Do not ever rent or buy from this company. They are the absolute worst of the worst We rented a property at the start of October and were told that we could rent the property for up to 10 years as the property was an investment for the landlords child. The previous tenant moved out the day before we picked up the keys so when we moved in, despite a so called cleaner being bought in we had moved in to a kitchen with greasy worktops and cupboards, handles in the kitchen that you could feel grease and gunk, burnt on food on trays in the oven, rubbish swept under the kitchen units, kickboards missing, holes in walls, cupboards leaning from the wall, cat poo and glass all through the garden, bathroom sink and bath plugs that were unusable and electrics that were faulty. The landlord was apparently a trained electrician but didn't realise that a flickering light switch in the kitchen was linked to a faulty mains electric input, something we only discovered when our electrics went and we had to call national grid to come and get our electrics sorted due to a faulty mains input. We were told that the weight of what we had put in cupboard is what pulled it off of the wall (kitchen units are supposed to support weight) yet the units were leaning when we moved in. We had a wooden back door that expanded after over 24 hours of rain and caused the expansion of joints, an issue that had previously been experienced due to screws and obvious glueing of joints but we got the blame by the landlord for slamming the door despite no evidence. We were asked numerous silly things by the landlord including storing all of our cleaning products on lower units despite having a 4 year old child that would have easy access to them but no care was given about this. Apparently the landlord requested this because it was the weight that apparently pulled the cupboard off of the wall which is absolutely ridiculous. Alex at the Stony Stratford branch doesn't give a cr*p and does anything to keep the landlord happy without a care in the world for the tennant and Poppy at the same branch is absolutely rude and will happily get into a full blown argument after putting the blame on you for situations that you have reported according to your contact. We have a neighbour that has bought a house through this company and experienced similar problems. DO NOT buy or rent through this company or their parent company Sequence unless you want to experience complete lack of care for the tenant or buyer and want to be blamed for everything. They take no responsibility, they backup the landlord and not the tenant and seem to not have a care in the world for anyone as long as they gat a sale or let. Steer well clear and go with someone else because this company are an absolute joke. We have never experienced a company so rude and with such a complete lack of care. If you ever deal with Poppy or Alex good luck to you. I really wish I could mention the landlords name but I can't but I will say the he likes to drive past and keep watch on you. Something I find a little bit weird. Do yourself a favour and avoid this company.

Karlandsarah · 1 March 2026 · Brown & Merry Chesham

★★★★★ 5/5

Google

Matt and the team did an amazing job throughout our transition. They were always available for a call or an in person catch up and called back when they said they would and I felt informed and in the loop through the entire process. Nothing ever felt like to much for them. They chased all parties involved that they were able to which made such a difference to me and our transaction. I would highly recommend Matt and the branch and we hope to find our next property through them as there were all such a joy to work with.

Melanie · 17 February 2026 · Brown & Merry Leighton Buzzard

★★★★★ 2/5

Google

I had a mortgage review in their office and was very interested in a couple of the options discussed. they promised to look into them and get back to me. However, I've been ghosted by them ever since despite several calls and emails asking for updates. Would have been nice to be informed that the options were not feasible or they just were not interested in my custom.

Lawrence · 17 February 2026 · Brown & Merry Leighton Buzzard

★★★★★ 5/5

Google

Had a fantastic experience with Jason and the team. Couldn’t have asked for a smoother experience or a more efficient team to get the deal done! Wouldn’t go anywhere else - thank you!!!

Molly · 17 February 2026 · Brown & Merry Leighton Buzzard

★★★★★ 5/5

Google

Luke has been so helpful and friendly through the process of buying my first home, explaining things to me and giving invaluable advice whilst making the environment relaxed. Matt made the house viewings very easy, giving a tour and then allowing me to look around by myself so I could imagine myself in the homes. I would 100% recommend Luke and the team to anyone looking to buy!

Laura · 17 February 2026 · Brown & Merry Leighton Buzzard

★★★★★ 5/5

Google

I would recommend Andrew to anyone when looking for letting a property through Brown and Merry. He has made the process of moving for my partner and I so quick and understanding! :)

Georgina · 17 February 2026 · Brown & Merry Leighton Buzzard

★★★★★ 5/5

Google

Amazing experience always and hand if anything was needed

Helen · 17 February 2026 · Brown & Merry Leighton Buzzard

★★★★★ 5/5

Google

Brown & Merry Estate Agents have been amazing supporting with our mortgage!! Big shout out to Beth who has got as an amazing deal on our first home x

Lily · 17 February 2026 · Brown & Merry Aylesbury

★★★★★ 5/5

Google

Beth was amazing and supported us through everything, 10/10 service cannot recommend her enough!

Tom · 17 February 2026 · Brown & Merry Aylesbury

★★★★★ 5/5

Google

A brilliant service - I can’t recommend Beth highly enough. She is friendly, approachable, and extremely knowledgeable, and was always on hand whenever we had a question. Her responsiveness and clear communication makes the whole process smooth and stress-free. Beth genuinely cares about her clients and goes the extra mile to make sure you’re comfortable and well informed.

Niamh · 17 February 2026 · Brown & Merry Aylesbury

★★★★★ 5/5

Google

Was shown round a property by Eliot today and he was amazing and extremely helpful and easy to communicate with. Couldn't of asked for a better guy to show us round this perfect property 👌 …

Abbie · 17 February 2026 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

Eliot was a pleasure to work with. He was professional, helpful, and very kind throughout the process. Everything was handled smoothly, and I really appreciated his support. Highly recommended.

Rama · 17 February 2026 · Brown & Merry Hemel Hempstead

★★★★★ 1/5

Google

Asked 5 times to be taken off there email list as I bought a place but they keep sending me spam emails. Also when I did go on 1 viewing with them the photos looked okay for the property but when i went there was mold everywhere, dead bugs and burn marks in the carpet. Wish I was given the heads up before going.

Ben · 17 February 2026 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

I had a good experience with Stephen and Elliot. Very down to earth, easy to communicate with and always available to answer any questions I had.

Tanya · 17 February 2026 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

Rating only, no written review.

Agnieszka · 17 February 2026 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

Thank you very much Stephen for your help. When it comes to completing the documents and quick service, I highly recommend professional service.

Robert · 17 February 2026 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

Arranging a viewing was very quick and we were met on time by a very helpful agent who was knowledgeable about the property and extremely helpful. His communications were fast and concise. Highly recommend.

Cheryl · 17 February 2026 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

Great viewing experience today the agent was very informative

David · 17 February 2026 · Brown & Merry Hemel Hempstead

★★★★★ 5/5

Google

Great service from start to finish. The team were professional, responsive, and kept me well informed throughout the process of renting out my property. Highly recommend.

Vishal · 17 February 2026 · Brown & Merry Hemel Hempstead