Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleI have just moved into my new flat and although a fairly long process due to dealing with managment company and leasehold, I can't thank the team enough for the amount of chasing and contact I had throughout the 6 months. Special thanks to Nicolae who originally showed me around the flat and negotiated a good price and Aaisha in the office for her excellent contact if I had any queries or needed to vent my frustration. Thank you everyone!
Kai Β· 17 March 2026 Β· Brown & Merry Leighton Buzzard
Agent replied Β· 17 April 2026
Thank you for taking the time to leave us this tremendous 5* review.Β Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleAndrew was stellar to work with. Quick, efficient and thorough. Recommend highly.
Dean Β· 17 March 2026 Β· Brown & Merry Leighton Buzzard
Agent replied Β· 17 April 2026
Thank you so much for your kind words, we are thrilled to hear about your positive experience with Andrew! We pride ourselves on providing quick, efficient, and thorough service and we greatly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleAndrew was very helpful from start to finish from the viewing to collecting the keys. Always happy to answer any questions and clarify the process. Very happy with my new flat Highly recommended.
Ben Β· 17 March 2026 Β· Brown & Merry Leighton Buzzard
Agent replied Β· 17 April 2026
Thank you for the wonderful review! We are thrilled to hear that Andrew provided excellent service and made your experience stress-free. Enjoy your new flat and we hope to work with you again in the future. Highly recommended indeed! Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleAnthony was a great help whilst buying our house.
Neil Β· 17 March 2026 Β· Brown & Merry Aylesbury
Agent replied Β· 17 April 2026
We're thrilled to hear that Anthony made your home buying experience a smooth one! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI have recently used Brown & Merry to provide valuations on a number of properties for probate and then progress through sale. The circumstances were challenging with family disagreements over the properties - Justin, James, Edward, Anthony and all the team are very polite and helpful. They negotiated these difficulties very professionally throughout. I feel I have benefitted from a full team effort to get a very successful result for all. My thanks to them and my highest recommendation to others who might require their assistance.
Mgregorybucks Β· 17 March 2026 Β· Brown & Merry Aylesbury
Agent replied Β· 17 April 2026
Thank you for choosing Brown & Merry for your property needs! We are ecstatic to hear that our team was able to provide successful results and excellent service during such challenging circumstances. We truly appreciate your high recommendation. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleBrown and Merry are super professional and really helpful and easy to work with. I have rented my first property through them and they made the whole process so easy. No task was too much for them and I will happily use them going forward. I dealt with Jodie and Sophie mainly and they put my mind at ease on a lot of things, they deserve a lot of credit.
Paul Β· 17 March 2026 Β· Brown & Merry Aylesbury
Agent replied Β· 17 April 2026
Thank you for choosing Brown and Merry for your first rental property! We are thrilled to hear that Jodie and Sophie provided such a positive and stress-free experience. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleI recently let out my property through the team and had a really positive experience from start to finish.
They were professional, responsive and very helpful throughout the whole process from marketing the property and referencing the tenants, to handling the paperwork and coordinating the check-in. Communication was clear at every stage and they were always willing to explain things and provide guidance when needed.
The process felt well organised and smooth, which gave me confidence everything was being handled properly. Iβd happily recommend the team to other landlords looking for a reliable and supportive letting service.
Many thanks again to Sophie and the team for all their help.
Adebayo Β· 17 March 2026 Β· Brown & Merry Aylesbury
Agent replied Β· 17 April 2026
Thank you for the glowing review! Our team is dedicated to providing a top-notch experience for both landlords and tenants. We strive to make the process as smooth and stress-free as possible. We are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleThe care that has been provided by Gary Oyston has been nothing short of exemplary, he is a genuine asset to the business. Everything from picking up the phone when needed to allaying worries or concerns that I had during the sale of my property really made the stressful process as pain free as it can be. I would recommend Brown and Merry as an agent to anyone from their professional approach to care for their clients
Cacjohnson Β· 17 March 2026 Β· Brown & Merry Aylesbury
Agent replied Β· 17 April 2026
Thank you for taking the time to share your positive experience with Gary and our team at Brown and Merry. We are thrilled that he was able to provide such exemplary care during the sale of your property. We strive to make the process as stress-free as possible for our clients and it's wonderful to hear that we succeeded with you. Thank you for recommending us, we truly value your support. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleI had a very positive experience working with Sophie Terry from Brown and Merry. when I took an apartment on rent through her. She is proactive, straightforward, and very quick to respond. Sophie understands well what tenants are looking for and ensures the whole process runs smoothly and efficiently. Her professional yet friendly manner, along with clear communication and prompt action, really made the experience easy and pleasant.
Thank you.
Bilal Β· 17 March 2026 Β· Brown & Merry Aylesbury
Agent replied Β· 17 April 2026
Thank you so much for taking the time to share your positive experience with Sophie and Brown and Merry. We pride ourselves on providing proactive and efficient service and are delighted to hear that Sophie's professionalism and friendly manner made the process smooth for you. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleWe had an excellent experience as first-time buyers with Brown and Merry. From the very beginning, the team was supportive, professional, and approachable throughout the whole process.
We first met Ed, who guided us through our house viewings. He was very professional and well prepared, always able to give honest answers to our questions. He also played a crucial role in helping us during the negotiation of our offer.
We decided to use the broker they recommended, and it turned out to be one of the best decisions we made. Hermione was extremely professional and attentive, always kind and patient with all of our questions. She worked hard to find answers and support us throughout the process. There were some difficulties and delays along the way, but she kept us informed whenever there were updates and directed us to the right people when needed.
The broker also helped us arrange our insurances and our will, which was incredibly helpful at a time when there were so many things to organise.
Gary handled the liaison between us and the seller, and he did a great job keeping communication clear and moving things forward.
Thank you all for the great work. We would definitely use Brown and Merry again in the future if we require estate agent services. The whole team was both professional and genuinely human, understanding the emotions their clients go through during such an important process.
Elisabete Β· 17 March 2026 Β· Brown & Merry Aylesbury
Agent replied Β· 17 April 2026
Thank you so much for taking the time to share your experience with Brown and Merry! We are thrilled to hear that our team provided excellent service and support throughout your first home buying process. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleI would like to give a very warm thank you to all the team at Brown and Merry including NAZ who was our mortgage broker and advisor.
Our entire process of purchasing our first property and home was dealt with brilliantly, we were supported and advised every step of the way.
I cannot recommend more of Brown and Merry, this company will remain our first choice.
There are a range of people to thanks especially Kevin, Zack, NAZ and many more to name.
Thank you,
Hon Wing and Phannaporn Lam
Tom Β· 17 March 2026 Β· Brown & Merry Hemel Hempstead
Agent replied Β· 17 April 2026
Thank you so much for your kind words. We are thrilled to have been a part of your first home purchase and are grateful for your support. We will continue to provide excellent service. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleSuper professional estate agent,
Thank you Zack and Kevin for helping and quick response for our hosue.
Thank you Naz our mortgage advise who is the one help us a lot , very quick response, very good service mindπ
Thank you very much
Mostzy Β· 17 March 2026 Β· Brown & Merry Hemel Hempstead
Agent replied Β· 17 April 2026
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleToday, I had the pleasure of meeting Libby who was showing me round a rental property in Hemel. She was extremely welcoming and enthusiastic, welcoming me by name at the door. She presented the property really well, pointing out the potential and various benefits, while listening carefully to my feedback. She was able to answer my questions confidently and give me an idea of timescales for the landlord etc. Having been an estate agent myself many years ago, I found her to be professional and very capable. A real asset! This alone would encourage me to use Brown & Merry's services in the future.
Littleoops Β· 17 March 2026 Β· Brown & Merry Hemel Hempstead
Agent replied Β· 17 April 2026
Thank you so much for your kind words! We are thrilled to hear that Libby provided a warm and professional experience for you while showing the rental property in Hemel. Our team prides ourselves on excellent customer service and we are so grateful for your positive feedback. We look forward to the opportunity to assist you with any future real estate needs. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleGreat people and very pleasant to work with, highly recommend
Flavius Β· 17 March 2026 Β· Brown & Merry Hemel Hempstead
Agent replied Β· 17 April 2026
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleI had a fantastic experience working with Eliot at Brown & Merry. From start to finish, he was professional, responsive, and genuinely supportive throughout the entire process. He communicated clearly, kept me updated at every stage, and handled everything efficiently, which made what can often be a stressful experience feel smooth and well-managed.
Abdelrahman Β· 17 March 2026 Β· Brown & Merry Hemel Hempstead
Agent replied Β· 17 April 2026
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleExcellent service from Elliott was very helpful
Andrew Β· 17 March 2026 Β· Brown & Merry Hemel Hempstead
Agent replied Β· 17 April 2026
Thank you for the fantastic review! We're thrilled that Elliott was able to provide excellent service and be helpful during your experience. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleTeam are very professional and efficient. Great to deal with and would highly recommend.
Donna Β· 17 March 2026 Β· Brown & Merry Hemel Hempstead
Agent replied Β· 17 April 2026
Thank you for your kind words! We strive to provide top-notch service to all our customers. Your recommendation is greatly appreciated and we are happy to have you as a satisfied client. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleMy experience with Brown & Merry has been amazing, customer care is perfect, calls and emails responded and received on time , I met Janelle today for a viewing, she was on time , very friendly and helpful , thank you Janelle .
Glory Β· 17 March 2026 Β· Brown & Merry Hemel Hempstead
Agent replied Β· 17 April 2026
It brings us so much joy to hear about your wonderful experience with our team at Brown & Merry! Our top priority is always providing excellent customer care and assisting our clients in every way possible. Thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleHad a viewing with Eliot who was very quick to respond and set up a viewing for us. He made us feel comfortable and allowed us to get a feel for the property and see if it was somewhere we could live
Lee Β· 17 March 2026 Β· Brown & Merry Hemel Hempstead
Agent replied Β· 17 April 2026
Thank you so much for your kind words! We're thrilled to hear that Eliot provided you with quick and efficient service and made you feel at ease during your viewing. We strive to provide top-notch experiences for our valued customers. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleAs a landlord, I have been very pleased with the service provided by this Brown and Merry Agents Hemel Hempstead . The team is professional, responsive, efficiently. Communication has always been clear. I would definitely recommend them to other landlords.
Abiola Β· 17 March 2026 Β· Brown & Merry Hemel Hempstead
Agent replied Β· 17 April 2026
Thank you for your kind words! We are thrilled to hear about your positive experience with our team at Brown and Merry Agents Hemel Hempstead. It's our goal to provide efficient and professional service to our clients. Kind regards, Lucy, Customer Feedback and Support Team
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3/5
GoogleBrown & Merry found a buyer for my property, but the sales progression stage lacked proactive communication. I often had to chase for updates myself rather than the agent leading the process.
The sale did complete, but stronger support during conveyancing would have made a big difference.
B Β· 17 March 2026 Β· Brown & Merry Berkhamsted
Agent replied Β· 17 April 2026
Thank you for making us aware of your experience, please do contact us via review@Connellsgroup.co.uk should you wish to discuss further. Kind regards, Chanelle, Customer Feedback and Support Team.
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5/5
GoogleHenry, Vicky, and Joe were fantastic in handling a recent urgent rental. Their professionalism and attention to detail were outstanding, and we are extremely grateful for the excellent service they provided.
Peter Β· 15 March 2026 Β· Brown & Merry Tring
Agent replied Β· 15 October 2026
"Thank you so much for your positive feedback, we are thrilled to hear that our team exceeded your expectations and provided excellent service. We always strive to be professional and attentive to our customers' needs. Best wishes, Lucy, Customer Feedback and Support Team
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1/5
GoogleUseless. Absolute shambles when renting. Poor communication, never actually resolve an issue. Just poor on another level
James Β· 15 March 2026 Β· Brown & Merry Tring
Agent replied Β· 15 October 2026
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleA huge thank-you to Jo & her team in the lettings department at Brown & Merry, Tring for all of their help throughout the many years we have been a landlord with them. We've recently moved back to our home after more than 20 years renting it out, initially with Denise, Julie & then Jo when she arrived in 2008.
Jo & her team have always been very professional, gone above & beyond & solved issues as & when they arose. Would not hesitate to recommend them to future landlords.
Karen Β· 15 March 2026 Β· Brown & Merry Tring
Agent replied Β· 15 October 2026
Thank you for the amazing review! We are so grateful for your loyalty and trust over the years. It has been a pleasure working with you as a landlord and we are glad we could exceed your expectations. Kind regards, Lucy, Customer Feedback and Support Team
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