Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI have used Brown & Merry in Aylesbury for more than a decade and have always been very happy with the services they have provided. From Nicole & Sophie on the rentals side, to Martin, James and co on the sales team, through Gary managing sales progression and Hermione dealing with mortgages, well done and thank you.
Andrew · 10 April 2026 · Brown & Merry Aylesbury
Agent replied · 17 April 2026
Thank you for your kind words and loyalty! We are thrilled to have provided you with exceptional service for over a decade. Our team takes pride in delivering excellence and we are grateful for your appreciation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery easy to deal with.
Arranged a viewing very fast.
Was always available, if I needed help with anything.
Can't praise them highly enough.
Barry · 10 April 2026 · Brown & Merry Hemel Hempstead
Agent replied · 17 April 2026
We are thrilled to hear that you had a positive experience with us! We pride ourselves on being easy to work with and available to assist whenever needed. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFantastic service made the sale of our house so easy we were constantly kept up to date on all aspects of the sale a very slick and efficient office. A special mention to Lydia who made the whole process stress free handle everything and gave us total confidence in her ability to make the sale a great experience Thanks to everyone. Suzanne & Stuart
Stuart · 3 April 2026 · Brown & Merry Newport Pagnell
Agent replied · 17 April 2026
Thank you for trusting us with the sale of your house! We're thrilled that Lydia and our team made the process stress-free and efficient for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe recently purchased a house in Newport Pagnell, Emily looked after us and helped us make our final big decision, she was incredibly helpful and so professional. I would highly recommend Brown & Merry especially in Newport Pagnell
Mark · 3 April 2026 · Brown & Merry Newport Pagnell
Agent replied · 17 April 2026
Thank you for taking the time to leave such a positive review! We are thrilled to hear that our team member Emily provided you with excellent service and helped you with your big decision. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBrown&Merry Aylesbury recently handled the sale of my house. It’s fair to say that things were rather protracted, with the first prospective buyer coming back twice to ask for a price reduction. However Brown&Merry handled the situation very well. We agreed to put the house back on the market and it was sold in three months from start to finish.
I found all of the staff very helpful, and proactive. They often contacted me to suggest how we might progress the sale, and were very helpful in finding contractors when needed to progress the sale. Overall I consider their service and expertise first class, and would recommend them as excellent agents.
Jeanne · 3 April 2026 · Brown & Merry Aylesbury
Agent replied · 17 April 2026
Thank you for trusting Brown & Merry Aylesbury to handle the sale of your house. We are thrilled to hear that our proactive and helpful staff were able to guide you through the process and ensure a successful sale. It was our pleasure to work with you and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’ve just let out my property with Brown & Merry and they did a brilliant job. Really fast, proactive and professional. They were also really polite and friendly with our previous tenants on viewings etc which helped make the process as smooth as possible. I will definitely use them again!
Ayesha · 3 April 2026 · Brown & Merry Aylesbury
Agent replied · 17 April 2026
Thank you for taking the time to leave such a wonderful review! We are so glad to hear that your experience with Brown & Merry was fast, proactive, and professional. Our team always strives to make the process as smooth and friendly as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSamshing agent - got my house rented out as promised. All the communication was smooth and the process was very smooth as well. Very happy with the overall service and support provided so far. Really wishing it will be a long term relationship!
Srikanth · 3 April 2026 · Brown & Merry Hemel Hempstead
Agent replied · 17 April 2026
Thank you so much for sharing your positive experience with us! We are thrilled to hear that our services met all of your expectations and we look forward to continuing our partnership with you in the long term. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe had such an amazing experience with Brown & Merry! The whole process was incredibly smooth and easy from start to finish.
A special thank you to Libbe and Elliot,
their communication was outstanding throughout, always keeping us informed and making everything feel stress free. They truly made what could have been a complicated process feel like a dream move.
We absolutely love our new home and couldn’t be happier. Highly recommend!
Victoria · 3 April 2026 · Brown & Merry Hemel Hempstead
Agent replied · 17 April 2026
Thank you for choosing Brown & Merry! It's our pleasure to provide a stress-free and smooth experience for our clients. Libbe and Elliot are dedicated to ensuring great communication and making your dream move a reality. Welcome home and thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleStephan, Eliot and Libbe
you are a great team
thanks for your help
Milan · 3 April 2026 · Brown & Merry Hemel Hempstead
Agent replied · 17 April 2026
Thank you for the kind words, we love working together to provide exceptional service for our customers. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleRating only, no written review.
Nilanthi · 3 April 2026 · Brown & Merry Hemel Hempstead
Agent replied · 17 April 2026
Your feedback is much appreciated and we’re so happy you had such a wonderful experience! If you have a moment, we’d love to hear more.
★★★★★ 5/5
GoogleVery good and helpful very with there work
Mayur · 3 April 2026 · Brown & Merry Hemel Hempstead
Agent replied · 17 April 2026
Thank you for your kind words! We are committed to providing excellent service and are glad to hear that you found our team helpful. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleToday, I met a truly lovely lady called Libbe. Libbe was incredibly lovely, very professional, very kind because a mobilise with a walking stick and I'm receiving Chemotherapy that makes me very exhausted.
Libbe was amazing personal touch moved me - she helped my movement around the property and that personal touch in a profession that requires Customer Service this was a demonstration par excellence.
Libbe is an asset to your organisation and I am glad she ewas my Agent
God's · 27 March 2026 · Brown & Merry Hemel Hempstead
Agent replied · 17 April 2026
Thank you for your kind words! At our company, we strive to provide exceptional customer service and it brings us joy to hear that Libbe made a positive impact during your visit. We'll be sure to pass on your compliments to her. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHermione Scott has been absolutely fantastic with her advice regarding our mortgage renewal. She alerted me to unexpected changes in mortgage rates at the perfect time allowing me to arrange the best deal. Thank you Hermione!
Paul · 20 March 2026 · Brown & Merry Aylesbury
Agent replied · 17 April 2026
We are so thrilled to hear that Hermione provided you with exceptional service and helped you secure the best deal for your mortgage renewal. Thank you for choosing our business and for taking the time to leave this wonderful review! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMartin Smith from Brown and Merry was very helpful with assisting in securing my home. He was proactive, and quick to respond with really clear communication. He made the process much easier and was professional throughout. Highly recommend if this is what you’re looking for.
Jed · 20 March 2026 · Brown & Merry Aylesbury
Agent replied · 17 April 2026
We're so glad to hear that Martin Smith at Brown and Merry provided an excellent service in helping you secure your new home. Our team strives to make the process as smooth and professional as possible. Thank you for choosing us and recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRecently purchased a house through Brown and Merry and from the first viewing with Martin I knew I was in good hands. Can't thank the team enough for all their help.
Jadene · 20 March 2026 · Brown & Merry Aylesbury
Agent replied · 17 April 2026
Thank you so much for trusting Brown and Merry with your home purchase! We're thrilled to hear that Martin and our team provided excellent service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a great experience buying my first property with brown and merry. The team were very helpful from my first conversation with them to arrange a viewing to making an offer and having it accepted. I just wanted to say a big thank you for the guidance so far and look forward to the completion of my new house!
Daisy · 17 March 2026 · Brown & Merry Newport Pagnell
Agent replied · 17 April 2026
Thank you for choosing Brown and Merry for your first property purchase! We are thrilled to hear that our team provided helpful and guided support throughout the process. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe have been helped by several of the staff at Brown and Merry, all have been efficient and, very importantly, friendly and approachable. In the latter stages of our selling journey ( and we are not there yet ), Lydia and Emily have been dealing with our property. They have kept us updated throughout and we feel very lucky to have had them as our point of contact. Based on our experience so far, I would certainly recommend Brown and Merry.
Paul · 17 March 2026 · Brown & Merry Newport Pagnell
Agent replied · 17 April 2026
Thank you for your kind words and for choosing Brown and Merry for your selling journey! Our staff strives to provide efficient and friendly service, and we are thrilled to hear that Lydia and Emily have kept you updated and made your experience a positive one. We are grateful for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBrown and Merry Newport Pagnell are currently assisting with the sale of our flat and have been great. Emily, Lydia & Sienna have all been lovely to speak & work with. They have been very quick and responsive to all our questions in the process.
Susie · 17 March 2026 · Brown & Merry Newport Pagnell
Agent replied · 17 April 2026
Thank you for your kind words! Our team at Brown and Merry Newport Pagnell is dedicated to providing exceptional service to all our clients. We are glad to hear that Emily, Lydia, and Sienna have been helpful and responsive in your flat's sale. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleConditional sellers. I would stay away from this estate agent.
Edit - I have not used my government name to ensure privacy. The screenshot speaks for itself. Just be glad Im not reporting this to the Ombudsman.
Edit 2 - Hopefully the second screenshot with the details of the sender and the time/date is enough of a “evidence” for you to carry out your “internal investigation”.
I was brought in to the Newport Pagnell office and asked to get mortgage and insurance through Brown and Merry if I wanted the owner to accept my offer. In the end, I went for another house and the seller struggled to sell the house!
H · 17 March 2026 · Brown & Merry Newport Pagnell
Agent replied · 17 April 2026
As part of Connells Group, Brown & Merry has a robust policy in place to prevent conditional selling from happening. We take matters such as this very seriously and have conducted a thorough search of internal emails for this branch office and have not found anything that matches the wording of your email.
We have now reached out to you on three occasions asking for you to contact us and provide additional information that would allow us to conduct an internal review of your concerns and other than editing your review twice, we have not received any reply from you which is disappointing.
At this point we can only conclude that there is no evidence of your allegations and therefore we have queried its legitimacy with Google directly and reported it to their moderators.
Once again, please do feel free to contact us by emailing review@connellsgroup.co.uk and we will gladly look into what you allege has happened. Please note the Property Ombudsman would expect you to first complete our internal complaints process before they would be able to move forward with any review of their own. We therefore look forward to hearing from you in due course. Graham, Connells Group.
★★★★★ 5/5
GoogleThrough no fault of the team here my shared ownership flat took a while to sell however the team persevered and eventually helped me sell at full asking price. They also helped me find my onward purchase and I am due to move into my dream home in the next few months. Communication has been perfect at every step of the way, Lydia & Emily are incredible at their job and I am forever grateful!!
Lauren · 17 March 2026 · Brown & Merry Newport Pagnell
Agent replied · 17 April 2026
Thank you for your kind words! We are thrilled that we were able to help you sell your flat and find your dream home. Our team is dedicated to providing excellent communication and we are so happy it made a difference for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI met Andrew, such an amazing person, always available where needed and went over and above to help us get things sorted and settle into our new apartment.
Thank you Andrew, you are amazing.
Osama · 17 March 2026 · Brown & Merry Leighton Buzzard
Agent replied · 17 April 2026
Thank you so much for your kind words! It was a pleasure to help you settle into your new apartment. We strive to always go above and beyond for our customers and I'm glad we were able to meet your expectations. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCan only be thankful for having found Andrew and Brown & Merry. His patience and dedication helped us tremendously in our recent move. After having show us a couple of residences, the third one was the charm. The very best wishes!
Mauro · 17 March 2026 · Brown & Merry Leighton Buzzard
Agent replied · 17 April 2026
Thank you for your kind words and for choosing Brown & Merry! We are so glad that our team, particularly Andrew, was able to make your move a smooth and successful one. Wishing you all the best in your new home! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have just moved into my new flat and although a fairly long process due to dealing with managment company and leasehold, I can't thank the team enough for the amount of chasing and contact I had throughout the 6 months. Special thanks to Nicolae who originally showed me around the flat and negotiated a good price and Aaisha in the office for her excellent contact if I had any queries or needed to vent my frustration. Thank you everyone!
Kai · 17 March 2026 · Brown & Merry Leighton Buzzard
Agent replied · 17 April 2026
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAndrew was stellar to work with. Quick, efficient and thorough. Recommend highly.
Dean · 17 March 2026 · Brown & Merry Leighton Buzzard
Agent replied · 17 April 2026
Thank you so much for your kind words, we are thrilled to hear about your positive experience with Andrew! We pride ourselves on providing quick, efficient, and thorough service and we greatly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
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