Trusted Agent profile

Bourne Estate Agents reviews in Farnham, Guildford, Woking and 6 more

4.7

★★★★★ Excellent

1,798 reviews across 9 offices and 4 platforms

Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Hampshire, Godalming, Esher, Cobham, Ash Vale and Petersfield. Together they have 1,798 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,590

Reviews on Google

All 9 offices

Facebook logo

4.6 / 5

75

Reviews on Facebook

Business-wide

Yell logo

4.2 / 5

5

Reviews on Yell

All 9 offices

Trustpilot logo

128

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Our offices

Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Bourne Estate Agents office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

As a first time renter I could not be more happy that my experience was guided by the guys at Bourne (Jos and Tom in particular). They have been friendly, efficient and professional right from the start, quick with replies to emails and any concerns I came across, and happy to explain any of the more complicated matters to me without being patronising. This made a huge difference in reducing the stress of entering into property for the first time, and I would encourage anyone looking at doing the same to contact Bourne.

Ashlyn · 21 June 2018 · Bourne Estate Agents Farnham

5/5

Google

Back in 2009 we first used Bourne to put our starter home on the market. At the time they were a new business, Stuart (Owner) came to view our property and his professionalism, knowledge and friendly approach made our decision easy. Since then we have not looked at another firm. Having sold additional properties with the help of Stuart and Adam - Sales Director (Bourne Farnham) and also having gone down the rental route using Bourne Lettings (also Farnham) with the help of Matthew Pelford - Lettings Director. Their service is flawless both sales and rentals, and they’re good people too.

Matt · 21 June 2018 · Bourne Estate Agents Farnham

5/5

Google

We've been renting through Bourne for a couple of years now and we've always found them to be helpful, professional, and quick to respond to communications. Dianne is a great help if we have any maintenance queries or issues, and Lauren has been particularly helpful with our tenancy renewal. Wouldn't hesitate to recommend them.

Jacquie · 21 June 2018 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Thank you for your review and kind words regarding our team. It is great to see the whole team are providing a 5* service and we are all grateful for the feedback. Thank you for choosing & for recommending Bourne.

5/5

Google

With an offer proceeding on our house and almost a million quid to spend, we'd have thought at least a few of Farnham's estate agents might be interested. Truth is, only Bourne showed more than a raised eyebrow - and Rob made it his mission to find us something. He did a great job finding us options and eventually the right house, after really taking time to understand our needs. Once selected Haley flew into action - my goodness, she is a force of nature, pulling together what ended up being a chain of seven, chasing everything through fastidiously and energetically, with real-time updates. Even though we weren't Bourne's clients, we felt thoroughly supported throughout the process. Buying a house is the most stressful thing we've done - I'm so glad we had Bourne on our side.

Odiham · 21 June 2018 · Bourne Estate Agents Farnham

5/5

Google

We've bee renting our house out through Bourne for many years and the service we received through them was exceptional. More recently we decided to sell our property. Haley at Bourne helped us to do that. She worked incredibly hard on our behalf, managing a complex and messy chain for us. It could have gone wrong in so many ways, but Haley and the team at Bourne kept it on the rails and got a great result for us. Would highly recommend them!

Jonathan · 21 June 2018 · Bourne Estate Agents Farnham

5/5

Google

This is the second time using Bourne and both times have been flawless. We dealt with Rob & Hayley and they have made the whole process of selling and buying very easy for us. Even when situations happened ( that were out of anyone’s control) they dealt with it in a quick, professional and helpful and very friendly manner . Nothing was ever too much trouble .They have both been an absolute pleasure to work with and made us feel very much individuals , as opposed to just clients! We completely recommended Bourne and their services . They are just what you need from an estate agent in what can be a stressful process!

Emma · 21 June 2018 · Bourne Estate Agents Farnham

5/5

Google

I recently used Bourne Estate Agents to let my property on recommendation from a friend. Their service did not disappoint and was truly exceptional. Tom, Josiah and Matthew were extremely knowledgeable, efficient and professional throughout the process. They all kept me constantly in the loop with prompt and honest feedback. I would definitely recommend their services to anyone looking to let their property.

A · 21 June 2018 · Bourne Estate Agents Farnham

5/5

Google

Tom at Bourne Estate Agents has been absolutely fantastic in dealing with our property search from the very first meeting. Great contact at all times to provide a swift process after finding a property with Bourne. He was very personable and honest which is great as many estate agents don’t come across in this way, could tell he was genuine! Thanks Tom and Bourne Estate Agents, we look forward to moving in to our new home and feel we are in safe hands.

Luke · 21 June 2018 · Bourne Estate Agents Farnham

5/5

Google

Over the last few years Bourne has improved massively due to new employment. I am currently letting my property with them and have had next to no issues with the company, when there has been a few bumps the team have dealt with them professionally and quickly. The lettings team is exceptional and I would recommend anyone who is thinking about letting in the area to do so through Bourne. Josiah Lyon and Tom Martin have exceeded my expectations and I cannot thank them enough.

Sandy · 21 June 2018 · Bourne Estate Agents Farnham

5/5

Google

We have had the best experience selling our house with Bourne. Rob has been incredible throughout as has the rest of the team and they did everything that they promised from the beginning which is so important when selling your home. They also helped us find a property that we know we will be very happy in for a long time and I definitely know who I will be using again when if we decide to move again! Thanks again guys for all your hard work, dedication and time.

Anna · 21 June 2018 · Bourne Estate Agents Farnham

5/5

Google

They are very professional, helpful and fully 5-star. Look forward to working with the team in future.

Hessam · 17 June 2018 · Bourne Estate Agents Esher

5/5

Google

Cody handled our purchase and was excellent to deal with. Very professional and communicative approach. I would recommend.

James · 17 June 2018 · Bourne Estate Agents Esher

5/5

Google

A great company to work with, very knowledgeable, responsive and friendly. Very happy with the service provided. Cody in particular was a legend, and helped us get a flat we thought was out of our reach!

William · 17 June 2018 · Bourne Estate Agents Esher

5/5

Google

Rating only, no written review.

Maureen · 14 June 2018 · Bourne Estate Agents Hampshire

Agent replied · 12 June 2024

Thank you for your five star rating, it is much appreciated.

5/5

Google

Friendly, professional and honest service from these guys, would recommend without reservation

David · 14 June 2018 · Bourne Estate Agents Hampshire

Agent replied · 12 June 2024

Thank you for your kind comments and for your recommendation without reservation, we are glad you were impressed with our service here at Bourne.

5/5

Google

Fantastic team. Swift and efficient. Very happy with the service they provided.

Jane · 14 June 2018 · Bourne Estate Agents Hampshire

Agent replied · 12 June 2024

Thank you for taking the time to comment, it was a pleasure to deal with your sale and provide the advice along the way in the lead up to marketing your home. Thank you again for your custom.

5/5

Google

Very helpful, very professional and overall a good service. I was very happy with the inventory clerk they hired and the overall service was friendly and lovely in every way. I feel I can contact them whenever and very easily and all our issues have been sorted very promptly. Would use again and would recommend.

Christian · 14 June 2018 · Bourne Estate Agents Hampshire

4/5

Google

Matt always deals with any issues with our rental property in an efficient manner. He is always responsive and polite, and prompt, which I hope also means our tenant is happy too.

Anne · 14 June 2018 · Bourne Estate Agents Hampshire

Agent replied · 12 June 2024

Thank you for your review and pleasing to hear your property has been looked after well by Matt in property management. I'm certain your tenant will be feeling the same way.

5/5

Google

Matt is exceptional. He has worked very hard to look after my property and to keep it in good condition. He is always cheerful, helpful, readily available and does far more than is strictly necessary to solve problems.

Anthony · 14 June 2018 · Bourne Estate Agents Hampshire

Agent replied · 12 June 2024

Thank you for your kind words about Matt. I know first hand that Matt takes great pride in all he does and strives to provide the best possible service so very pleasing to hear.

5/5

Google

Bryn was very helpful, and nothing was too much trouble. We would thoroughly recommend him to anyone looking for an estate agent in the Alton area. Best wishes Ann & Wayne

Ann · 14 June 2018 · Bourne Estate Agents Hampshire

Agent replied · 12 June 2024

Thank you for your kind comments, we are glad you found the services of both Bryn and Haley very helpful and are grateful for your recommendation. Hope you have many happy years in your new property.

5/5

Google

Gemma knew exactly what we wanted. We bought the 1st house she showed us. The whole team were very professional, honest and helpful. They were there for us all the way through the process. Many thanks!

Nancie · 14 June 2018 · Bourne Estate Agents Hampshire

Agent replied · 12 June 2024

In my many years of working in the industry, one of the biggest criticisms of the industry is not listening and honesty, I am so proud of the team we have established here to overcome the industry norms. Thank you for your custom.

5/5

Google

We have used Bourne twice now to sell our houses and both timeswe have been very pleased with the service provided by Gemma and Andrew, they were always efficient with the dealing throughout the whole process and recommend them to all our friends and family. R Green

Robert · 14 June 2018 · Bourne Estate Agents Hampshire

Agent replied · 12 June 2024

We appreciate the comments and the recommendations! Thank you for your custom, think we will have start a loyalty reward scheme for you for your continued business!

4/5

Google

Bourne Estate Agents help us find our home in the UK. They found a quick solution for us, in the city we wanted. They have been great ! Thank you for your lovely card too. Blandine & Nicolas

Blandine · 14 June 2018 · Bourne Estate Agents Hampshire

Agent replied · 12 June 2024

Thank you for taking the time to review us, we are pleased to have found you somewhere when returning from overseas. If you need us in the future, you know where we are.

5/5

Google

We bought our house through Bourne in Alton and in particular dealt with Bryn. He kept us fully in the loop throughout the process and was always on hand to answer any questions we had. He kept in touch with all parties and ensured the process went through as smoothly as possible. Thanks Bryn!

Matthew · 14 June 2018 · Bourne Estate Agents Hampshire

Agent replied · 12 June 2024

Thank you for your kind words about Bryn, he is naturally caring and takes pride in all he sets out to do. From all here at Bourne, we hope you enjoy your new home and have many happy years there.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Bourne Estate Agents

How many reviews does Bourne Estate Agents have?

Bourne Estate Agents has 1,798 reviews across its nine offices, rated 4.7 out of 5 overall: 1,590 on Google, 75 on Facebook, 5 on Yell, 128 on Trustpilot. Company-wide Facebook and Trustpilot reviews for Bourne Estate Agents are counted once, not once per office.

Which Bourne Estate Agents office has the most reviews?

Farnham has the most, with 499 reviews rated 4.7 out of 5, followed by Guildford with 488.

Where are the Bourne Estate Agents offices?

The nine Bourne Estate Agents offices, by town:

  • Ash Vale: 244 Shawfield Rd, Ash Vale, GU12 5DJ
  • Cobham: 13 Oakdene Parade, Cobham, KT11 2LR
  • Esher: 29 High Street, Esher, KT10 9RL
  • Farnham: 29 Downing Street, Farnham, GU9 7PD
  • Godalming: 41 High Street, Godalming, GU7 1AU
  • Guildford: 5a Trinity Gate Epsom Road, Guildford, GU1 3JT
  • Hampshire: 72a High Street, Alton, Hampshire, GU34 1ET
  • Petersfield: Swan House, 2 Swan St, Petersfield, GU32 3AD
  • Woking: 36 Commercial Way, Woking, GU21 6EN
Has Bourne Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards: Bourne Estate Agents, Farnham won Gold; Bourne Estate Agents, Alton won Trusted Agent; Bourne Estate Agents, Woking won Trusted Agent; Bourne Estate Agents, Guildford won Trusted Agent.

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