5/5
GoogleRating only, no written review.
Agent replied · 21 November 2024
Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. Regards Bourne Estate Agents.
Trusted Agent profile
Bourne Estate Agents reviews in Farnham, Guildford, Woking and 6 more
★★★★★
1,799 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Hampshire, Godalming, Esher, Cobham, Ash Vale and Petersfield. Together they have 1,799 reviews on four platforms, rated 4.7 out of 5 overall.
1,597
Reviews on Google
All 9 offices
75
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
122
Reviews on Trustpilot
Business-wide
Our offices
Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
- Bourne Estate Agents Farnham29 Downing Street, GU9 7PD499 reviews · 343 on Google (4.7)17 in the last 90 days
- Bourne Estate Agents Guildford5a Trinity Gate Epsom Road, GU1 3JT488 reviews · 316 on Google (4.5)17 in the last 90 days
- Bourne Estate Agents Woking36 Commercial Way, GU21 6EN393 reviews · 293 on Google (4.8)17 in the last 90 days
- Bourne Estate Agents Hampshire72a High Street, Alton, GU34 1ET371 reviews · 203 on Google (4.8)17 in the last 90 days
- Bourne Estate Agents Godalming41 High Street, GU7 1AU366 reviews · 185 on Google (4.8)17 in the last 90 days
- Bourne Estate Agents Esher29 High Street, KT10 9RL176 reviews · 59 on Google (4.9)0 in the last 90 days
- Bourne Estate Agents Cobham13 Oakdene Parade, KT11 2LR103 reviews · 103 on Google (5.0)4 in the last 90 days
- Bourne Estate Agents Ash Vale244 Shawfield Rd, GU12 5DJ95 reviews · 95 on Google (4.8)0 in the last 90 days
- Bourne Estate Agency PetersfieldSwan House, 2 Swan St, GU32 3AD0 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Bourne Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleFound them to be very professional. Excellent knowledge base, friendly, polite and were fast in finding tenants.
5/5
GoogleVery helpful and very rapid with responses to any dilemma, best estate agency I've ever dealt with!! 110% would recommend to anyone and everyone!
5/5
GoogleThe Staff at Bourne were extremely patient with me and helped me in every way possible. Highly Recommend.
1/5
GoogleAs a student, Bourne have been awful, they've taken ages to respond to many of our emails and were extremely unorganised when it came to moving in. Avoid.
5/5
GoogleMany thanks to Bourne the whole process was seamless. Caitlin is also an amazing agent from beginning til end. Kudos.
5/5
GoogleThank you to everyone who helped us buy our first home! Really lovely team who worked hard behind the scenes to try and speed up the process. Thanks very much, I would definitely recommend guildford bourne!
5/5
GoogleHighly recommend Bourne Estate Agents!! Caitlin was such a star and was so helpful throughout, great communication and answered every query & question we had, she made the whole process stress free, quick and easy for us.
1/5
GoogleThe Guildford Lettings department are truly awful - they only scored a one star because it is not possible to give a minus score. They actively support unscrupulous landlords to hike the rent for students - a practice that is immoral and frankly discriminatory. They claim the additional rent is for increased wear-and-tear, yet curiously nothing is put down to wear-and-tear at the end. It is just a shameless stealth-tax on the young. Their "independent and impartial" inventory supplier measure the condition of the property to a much higher standard at checkout than at check-in - to the advantage of the landlord. And Bourne couldn't care less - in the words of their Lettings Manager, their role is to "maximise returns for the landlord". Tenants beware! Response to the "response from the owner": Your response speaks volumes. Despite paying hundreds in fees to Bourne, every problem is nothing to do with Bourne and your advice is for the tenant to take it up directly with the landlord/supplier. In the case of the inventory supplier (that you selected) you chose to dismiss our concerns as those of an unhappy tenant rather than review the evidence yourself to see if your supplier is fit-for-purpose. As for our discussion, if you count trying to justify the unjustifiable as "replying" then feel free to pat yourself on the back. Listening and acting would have been better than "replying". I had a number of further points about Bourne's contribution to the problems we faced but it was clear you were not interested in listening, then or now.
Agent replied · 12 June 2024
Hi Neil, we are very disappointed to receive such a negative review. I spoke to you at length regarding your concerns and recommended a number of ways to help resolve the issues you highlighted. As the property was managed by the Landlord directly and not Bourne, your deposit negotiations needed to be with them specifically. I advised you contact the independent government-backed Tenancy Deposit Scheme to resolve any deposit disputes, prior to agreeing anything with the Landlord, as they are fair and impartial. Regarding the inventory process, detailed photographic evidence and written reports are taken before and after the tenancy to help manage queries after check-out. Again, I advised you speak with the Inventory Company if you were dissatisfied, along with the TDS , who could also have helped advise on any areas you disputed. During our conversation I explained that although the landlord is our client, we have a duty of care towards every tenant, which we take incredibly seriously. I’m sorry you felt our service has fallen short of your expectations, however, I do feel I replied to all of your points in our telephone conversation. I’m happy to discuss matters with you again if I can help. David Taylor, Lettings Manager.
5/5
GoogleBourne Estate Agents in Guildford are fantastic. Tom made the purchase of our home truly stress free and an overall pleasant experience. We would recommend them to everyone.
5/5
GoogleI have just exchanged on the Sale of my property with Bourne Estate Agents, Guildford! Could not have picked a better bunch of people! The friendly and professional service of these guys is next to none! Well done Bourne and a massive Thank You!!!
5/5
GoogleExtremely pleased with the 'Letting' option provided by Bourne. David Taylor was very helpful and extremely responsive on all levels. Thanks also to Luke for his work in getting a new tenant. Both demonstrated exactly the level of professionalism you need when you are looking for a lettings solution. David Lowther on the Sales side is also excellent. Highly recommended.
5/5
GoogleI benefited from Bourne's professional and personable approach and was delighted that they managed to get my flat sale completed during lockdown. They have a strong customer service culture and look for ways to solve problems practically and quickly. Definitely recommended.
5/5
GoogleI was really really happy with the service I got from Bourne and would recommend them to anyone, they replied to my emails promptly and were always helpful and friendly both via email and in person, I did my viewing with Caitlin who was lovely and also honest and knowledgeable about the building I was moving into. They were also quite flexible as I couldn't move in straight away and the landlord agreed to push back the move in date. The whole process was really easy and painless, my only moment of stress with them wasn't really their fault, as my landlord was on holiday way past my move in date and their reference check company would only accept the reference from her even though it's technically co-managed by her and another person but since I didn't name the other person on my original application as I didn't realize she'd be on holiday, that provided a small headache until she thankfully replied from her holiday. Caitlin was also really sympathetic and proposed a few solutions in case my landlord didn't reply in time, so they went beyond what they needed to to facilitate my kind of unique situation and otherwise the moving in was straightforward, the inventory was a true representation of the flat and I felt like Bourne were always there if I had any questions or needed anything. I'm really happy with my new home and it's all thanks to Bourne :)
5/5
GoogleI highly recommended Bourne! Very friendly and helpful team, you can always get in touch with who you need to, they were efficient in getting everything sorted with regards to the house which allowed us a quick and easy sale. They have helped us with each step, and were happy to answer any questions we had. Will and Jim looked after us and they were fantastic! A high level of customer service and always willing to help. Thank you from the both of us :)
5/5
GoogleWe used Bourne Guildford to sell our house recently and the whole experience was exceptional. The team were hugely proactive in getting viewers through the door and managed to secure full asking price for our house within three weeks of it being listed, during very difficult times in the market. We found everyone within the Guildford office to be very friendly, professional and enthusiastic throughout the process and we are delighted we put our trust in them to get the job done.
Agent replied · 21 November 2024
Hi Jo, Thank you very much for your time for writing your review, it means a lot to us. We are pleased that you have had a positive experience with us. Regards Bourne Estate Agents.
5/5
GoogleRating only, no written review.
5/5
GoogleA genuinely proactive firm whom were fast to act and honest throughout our dealings with them. Thoroughly recommended.
5/5
GoogleThank you so much for helping us to find a new family home . Shannon you are so helpful , friendly and upbeat it was a pleasure talking to you on the phone , sorting out the viewings ..Thank you Lily for showing us around the houses , and answering all our questions ,always with a smile . Sarah ,you are the wheels that keeps everything running so smoothly and what a fantastic job you do . You are a great team !!! Thank you Godalming Branch . Highly recommended.
5/5
GoogleLara was very helpful throughout our purchase and made every effort to move the process along. Bourne were easy to deal with and helped make the purchase run pretty smoothly.
5/5
GoogleLara was proactive and super efficient. She really listened to my requirements and matched them with truly relevant properties. It felt like she genuinely cared. Jim Norman was also excellent at expediting the final stages of the process. Would recommend to anyone!
1/5
GoogleBourne agents door stepped my elderly parents, who are currently selling their home, on an number of occasions. Belittling their current agents and selling their services. My parents politely explained they were happy with current agents and not interesting in moving. Despite this the agent visited another twice and then signed them up anyway without their knowledge. This has caused upset and distress to me parents. Still waiting to hear back from the jokers at Bourne. Shocking sales technic and will be ensuring this story is spread to warn others. Bourne, stop door stepping and distressing the elderly selling their home, it's stressful enough process.
Agent replied · 12 June 2024
Dear Steve, I am so sorry to read your recent review. Bourne's intentions are never to pester anybody, regardless of their age. I would like to personally look into this for you. Please can you provide me with your parent's address directly via email ldepass@bourneestateagents.com, so I can investigate this issue and come back to you. Kind regards, Lauren
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Bourne Estate Agents
Which Bourne Estate Agents office has the most reviews?
Farnham has the most, with 499 reviews rated 4.7 out of 5, followed by Guildford with 488.
Where are the Bourne Estate Agents offices?
The nine Bourne Estate Agents offices, by town:
- Ash Vale: 244 Shawfield Rd, Ash Vale, GU12 5DJ
- Cobham: 13 Oakdene Parade, Cobham, KT11 2LR
- Esher: 29 High Street, Esher, KT10 9RL
- Farnham: 29 Downing Street, Farnham, GU9 7PD
- Godalming: 41 High Street, Godalming, GU7 1AU
- Guildford: 5a Trinity Gate Epsom Road, Guildford, GU1 3JT
- Hampshire: 72a High Street, Alton, Hampshire, GU34 1ET
- Petersfield: Swan House, 2 Swan St, Petersfield, GU32 3AD
- Woking: 36 Commercial Way, Woking, GU21 6EN
Has Bourne Estate Agents won any awards?
Yes. In The Trusted Agent 2026 awards: Bourne Estate Agents, Farnham won Gold; Bourne Estate Agents, Alton won Trusted Agent; Bourne Estate Agents, Woking won Trusted Agent; Bourne Estate Agents, Guildford won Trusted Agent.
