5/5
GoogleBourne rents my property for me, excellent company. I will continuously use this company and I urge other landlords too as well.PositiveResponsiveness, Quality, Professionalism
Trusted Agent profile
Bourne Estate Agents reviews in Farnham, Guildford, Woking and 6 more
★★★★★
1,899 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Cobham, Ash Vale and Petersfield. Together they have 1,899 reviews on four platforms, rated 4.7 out of 5 overall.
1,697
Reviews on Google
All 9 offices
75
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
122
Reviews on Trustpilot
Business-wide
Our offices
Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
- Bourne Estate Agents Farnham29 Downing Street, GU9 7PD538 reviews · 382 on Google (4.7)35 in the last 90 days
- Bourne Estate Agents Guildford5a Trinity Gate Epsom Road, GU1 3JT535 reviews · 363 on Google (4.5)59 in the last 90 days
- Bourne Estate Agents Woking36 Commercial Way, GU21 6EN393 reviews · 293 on Google (4.8)17 in the last 90 days
- Bourne Estate Agents Alton72a High Street, Alton, GU34 1ET385 reviews · 217 on Google (4.8)23 in the last 90 days
- Bourne Estate Agents Godalming41 High Street, GU7 1AU366 reviews · 185 on Google (4.8)17 in the last 90 days
- Bourne Estate Agents Esher29 High Street, KT10 9RL176 reviews · 59 on Google (4.9)0 in the last 90 days
- Bourne Estate Agents Cobham13 Oakdene Parade, KT11 2LR103 reviews · 103 on Google (5.0)4 in the last 90 days
- Bourne Estate Agents Ash Vale244 Shawfield Rd, GU12 5DJ95 reviews · 95 on Google (4.8)0 in the last 90 days
- Bourne Estate Agency PetersfieldSwan House, 2 Swan St, GU32 3AD0 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Bourne Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI was a buyer and I could say that after dealing with other agencies, I feel confident to say this one is one of the top ones and if it's not the best. Great service, quick answers (never change this as I believe is the most important asset of a company) and great level of emphaty with customers. Thank you guys for your support across the whole process.
5/5
GoogleRoss was very good recently dealing with an issue and something that was overlooked during our purchase of our property. He responsed and resolved the matter quickly. Very responsive and professional.PositiveResponsiveness, Professionalism
5/5
GoogleJim Norman and David L were incredible and helped us every step of the way with our purchase! We loved dealing with them and they made the process very simple!PositiveResponsiveness, Professionalism
1/5
GoogleAVOID AT ALL COSTS! For background context I have multiple illnesses that cause me excruciating pain and mobility issues, I am a vulnerable person during this current time. Lockdown happened and my health issues got worse as a result of the stress of uni and the poor behaviour of my housemates breaking the law and having parties in the property. There is a high amount of damp and mould in the property which is a health risk in itself. I removed myself from the property so that I am safe and my debilitating health issues can be managed in a safe environment. When informing the landlord and estate agent of this not only did the landlord handle the situation in a very unprofessional manner, I have been left with the task of finding someone to replace me in the property, during a pandemic! Also with 0 help from the estate agent or the landlord and still having to pay the outrageous rent price for somewhere I am not able to live in. I have to work a full time job whilst suffering agonising pain from my health issues to afford this property. Which is having a detrimental effect on my health and mental health. Even after informing the landlord about this issue he didn’t seem to care. Only cares that the rent is paid and no degree of care for the tenants. Once my tenancy finally ends I will never use this estate agent in the future, I cannot trust their treatment of tenants. I implore everyone to avoid.NegativeQuality, Professionalism, Value
Agent replied · 12 June 2024
Dear Imogen, Firstly, we are sorry to hear about the impact of your illness and we understand at anytime this is challenging, let alone during this pandemic. We are also sorry to hear your sharers put you at greater risk. To clarify, I believe you came to our agency as a group and you knew the people you were sharing with. As your tenancy was set up for a fixed 12-month agreement, and in line with the contract terms signed at the start of the tenancy, it is the tenant's responsibility to find a suitable replacement if they wish to be removed from the lease. Bourne were instructed on a Let Only basis for this landlord, meaning we were unfortunately unable to get involved with rent or management matters, as the landlord chose to deal with this directly themselves. We do, however, have a duty of care to our tenants, which we take very seriously. The advice we provided to you at the time of your initial enquiries was correct, i.e. the need to find a suitable replacement in line with the contract, although we appreciate 2020 provided unexpected challenges in doing so. As mentioned above, I am sorry to hear of your situation and the fact your sharers forced you to move out of the property. We always try to do our best by all parties and are sorry you felt our advice was limited for your specific situation. We wish you well in the future. Kind regards, David Taylor (Lettings Manager, Guildford)
5/5
GoogleBourne were fantastic, nothing was ever too much trouble. They helped with all my queries and found me great tenants!PositiveResponsiveness, Professionalism
1/5
GoogleWhile the Agency provided for a good viewing experience of the properties, they were unprofessional and biased in their dealings between landlord and tenants. The agency did not defend the tenants rights and rarely upheld its role of tertiary party. This manifested particularly in the form of the agency ignoring breaches of contract done by landlords (landlord entering the premises without notice and readjusting the furniture to her liking whilst also going through multiple bedrooms/closets). If your tenants rights are to be upheld, as a former tenant, I do not suggest hiring the services of this agency.NegativeProfessionalism
Agent replied · 12 June 2024
Dear GM Productions, We're saddened to read your recent review. I would like to investigate this matter further. Please may I ask you to contact me directly on 01483 458337, or alternatively email me at dtaylor@bourneestateagents.com Kind regards, David Taylor (Lettings Manager)
5/5
GoogleI highly recommend Tom at Bourne who did an exceptional job at selling our property in Guildford. He was extremely professional throughout the process.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleJim & Tom were really helpful, freindly and generally very good. Would happily reccomend Bournes as an estate agent for anyone needing a house sale.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleA few challenges along the way outside of Bourne's control but all members of staff have been very friendly and helpful through out the entire process, Tom and Jim have both been great and get 5 stars from my partner and I with quick response time and with answers to questions I would recommend Bourne for surePositiveResponsiveness, Quality, Professionalism
1/5
GoogleStay away if you're a student!! I had a horrible experience with this estate agents! They're extremely unhelpful and are just out to try and take your money. I rented a property with three other students and we had nothing but problems throughout our whole tenancy. They're extremely unprofessional and didn't respond to emails or calls. We had to actually get friends and family to call as we were being ignored. Our deposit was deducted wrongfully as apparently the property wasn't clean despite us paying over £300 for a professional cleaner! Throughout COVID many of our friends who were with a different agency received a rent reduction but no such thing was offered to us despite one of the girls' families being made redundant and struggling to pay rent! They tried to charge us for problems that already existed within the property and only dropped it when we provided photo evidence from the day we moved in.Please stay away especially if you are a student they're customer service is just disgusting and shameful!
5/5
GoogleDavid Lowther helped me with the purchase of my first flat. As a first time buyer the whole experience was really smooth thanks to David who was always present and helpful with excellent communication skills, professionalism and availability on quite busy times! A big thank you to you David and will definitely recommend you and your team to everyone!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat service from both Tom and Jim. They were helpful and made buying our first home fear free! The process was smooth and Jim checked in regularly to keep us in the loop. We are also delighted to be in before Christmas too! thank you
5/5
GoogleVery professional and helpful I would like to thank Lucy who showed us the property she was very professional and helpful she answered all our questions and directed us in the right direction. Jess was very helpful and responsive with all our queries, she went with us to the property and wrote down all the things we wanted done to the flat and made sure the landlord is aware of all the issues we wanted done before we move in. I recommend Bourne agency guildford if you are planning on finding a property.PositiveResponsiveness, Professionalism
Agent replied · 12 June 2024
Thank you very much for your kind words on our staff. We pride ourselves on training and coaching staff to ensure they provide a top level service. We really appreciate the time you have taken to write this review.
5/5
GoogleWe recently sold our property through Bourne Estate Agents in Guildford. They offer a very friendly, professional and reasonably priced service. We were always able to contact them and have any queries answered promptly. Ross, who came out for the valuation, knows the area and his job well and offers sound advice. He did not try to pressure us into reducing the price of our property, which appears to be the Modus Operandi of some Estate Agents. He worked with us to achieve the best price. Ross was very ethical and professional in his approach, always giving due consideration to the best interests of his clients. Tom, who arranged the viewings did a great job. He arranged viewings and communicated well with us, providing feedback. Sophie, Suzie and Sarah, who showed prospective buyers around were pleasant, friendly and conducted themselves well in difficult circumstances due to Covid restrictions. Karen, at the office responsible for the administration, ensured everything went smoothly. We would particularly like to thank Jim, who looked after the chain after the sale had been agreed. This is an area of considerable importance, as without careful monitoring and handling of things, a house sale can fall through. Due to the incompetence of other estate Agents, and some solicitors, Jim had to undertake work that others (not Bourne’s) should have done. We do believe that without his sustained interventions, our House Sale would not have happened. He calmly, and in a friendly and professional manner, communicated with other Estate agents and Solicitors to get things moving in the right direction and achieve the desired results of Exchange and Completion. Thank you Bourne Estate Agents in Guildford for helping us to sell our house.
5/5
GoogleDavid Lowther dealt with our Purchase and i have to say he and Bourne were very professional throughout the whole process. Communication was excellent and the purchase went through quickly and hassle free. I definitely recommend Bourne.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWhat great service. We have struggled for months to secure a rental before arriving in UK and with Bourne Estate Agents, we secured a rental in only 3 days before landing. They have been so helpful and accommodating in all aspects and even called us in SA. Would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThank you for selling our house! It was a very busy time for everyone involved. Jim Norman and the guys at Bourne did a great job keeping in touch and moving the sale through every day. Thank you! Highly recommended :-)PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe Bourne team at Guildford were brilliant in the sale of our property. Ross, David, Tom, Alex and Jim always went the extra mile to help get the sale complete. Would highly recommend anyone to use this estate agent.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVery pleased with our choice of Bourne's for the sale of our house in Merrow. The Guildford office is a hive of activity and everyone very pleasant. David handled the transaction right through to completion, applying a lot of effort to get the solicitors talking and progressing it. Always got a prompt response to any issues whether by email or phone. Thanks !PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe thoroughly recommend using Bourne. They are pleasant, experienced, and they know the market well. They showed great perseverance and good humour throughout. Ross in particular was very understanding to my elderly mother and put her at ease. Bourne certainly earned their commission on our sale.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThey were very helpful. We had dealt with several agents before who were all pretty much lying about properties so we would take them, but Bourne were honest and up front about everything. Maddie Waterman was also a great help and very patient despite the hundred times I called her to ask questions.PositiveProfessionalism
5/5
GoogleWe have just completed the sale of our house, and purchase of our next home. Ross at Bourne's came to see our house and proposed a pricing strategy for its sale which worked very well. We had about 20 viewings by potential buyers, most of whom seemed to be sensible and realistic prospects. Our house was on the market for a couple of months (late summer 2020) by which time we had a buyer at a price we were happy with. We were impressed by the knowledge and experience that Ross brought to the sale process, and the depth of his understanding of our market segment and locality. Once the sale was agreed, Tom and Jim kept the process moving through to exchange of contacts and completion two days ago. In summary we are happy with everything that Bourne's did for us, and would not hesitate to recommend them to others.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleBourne Estate agents have helped us with the purchase of our house. The whole experience was smooth thanks to the agents at Bourne who were present and helpful throughout. 10/10 for communication skills, professionalism and availability. A big thank you to Bourne from us, definitely recommended.PositiveResponsiveness, Professionalism
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Questions about Bourne Estate Agents
Which Bourne Estate Agents office has the most reviews?
Farnham has the most, with 538 reviews rated 4.7 out of 5, followed by Guildford with 535.
Where are the Bourne Estate Agents offices?
The nine Bourne Estate Agents offices, by town:
- Alton: 72a High Street, Alton, GU34 1ET
- Ash Vale: 244 Shawfield Rd, Ash Vale, GU12 5DJ
- Cobham: 13 Oakdene Parade, Cobham, KT11 2LR
- Esher: 29 High Street, Esher, KT10 9RL
- Farnham: 29 Downing Street, Farnham, GU9 7PD
- Godalming: 41 High Street, Godalming, GU7 1AU
- Guildford: 5a Trinity Gate Epsom Road, Guildford, GU1 3JT
- Petersfield: Swan House, 2 Swan St, Petersfield, GU32 3AD
- Woking: 36 Commercial Way, Woking, GU21 6EN
Has Bourne Estate Agents won any awards?
Yes. In The Trusted Agent 2026 awards: Bourne Estate Agents, Farnham won Gold; Bourne Estate Agents, Alton won Trusted Agent; Bourne Estate Agents, Woking won Trusted Agent; Bourne Estate Agents, Guildford won Trusted Agent.
