Trusted Agent profile
★★★★★
1,891 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Cobham, Ash Vale and Petersfield. Together they have 1,891 reviews on four platforms, rated 4.7 out of 5 overall.
1,697
Reviews on Google
All 9 offices
75
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
114
Reviews on Trustpilot
Business-wide
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Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
FacebookThe advice I have received from Matt Pulford at Bourne Estate Agents has been excellent. Always around to answer any questions and guide me in the right direction. I'm Very happy I choose them and not another estate agents. I can't recommend them highly enough.
5/5
FacebookRating only, no written review.
1/5
FacebookShame there's no zero star option. We decided not to relist our property with the Bourne after a number of mistakes (eg putting a 'For Rent' sign outside our house, instead of 'for sale') and a disappointing handling of a sale which fell through after 3 months. Rather than just accepting we have the right to go with another estate agent now (as our initial contract has expired), they are threatening legal action if we don't relist with them. As if that instills any confidence in them! Tread carefully.
5/5
GoogleRating only, no written review.
1/5
GoogleDO NOT TOUCH WITH A BARGE POLE... YOU HAVE BEEN WARNED. Worst estate agent ever
1/5
GoogleExtremely expensive! They charged us 96£ only for contract renewal! Basically, change 10 words from old contract and print it! Not recommended.
5/5
GoogleBourne Estate Agents is one of the best sales & lettings agents I've ever come across...the staff are always welcoming, amazingly knowledgeable and helpful, I would highly recommend Bourne Estate Agents in Farnham when your looking for someone to manage your rented property or sell your home.
5/5
FacebookRating only, no written review.
5/5
FacebookRating only, no written review.
5/5
Google"an absolutley fantastic service from everyone involved. Adrian, Millie, James & Adam were excellent. Very professional and at the same time a very personal service, much higher than my expectations. I have bought and sold several times in Farnham through various estate agents and Bourne have been by far the most efficient to deal with"
1/5
GoogleNot a good experience. Had been warned not to use them but went ahead regardless, swayed by the rates. Now regret that. Have dealt with lots of estate agents in the past so thought I knew what to expect and what could go wrong? The answer is lots!! They were very incompetent. Too much detail for this forum but suffice to say the whole experience was extremely frustrating. We recognise that some of this frustration was due to the awkward buyer. However, their negotiation skills are poor at best, and they added no value whatsoever to the process. In addition, the owner is patronizing and arrogant. Go elsewhere is my advice.
5/5
FacebookRating only, no written review.
1/5
YellPoor Experience
Added no value whatsoever to the process, no negotiation skills and made errors which meant that we ended up out of pocket. My advice is to go elsewhere
1/5
FacebookRating only, no written review.
2/5
GoogleThe worst estate agents I have ever come across. The sales person James is rude and arrogant... not someone we would EVER be looking to work with. James left us outside a property for half an hour before we chased him and asked him if he was coming, without an apology he rudely told us the owners didn't want anymore bids and that to go home. Terrible service, do not recommend working with these amateurs
2/5
GoogleA bunch of school kids in suits, well, maybe except the matrons they get to show people round (clueless). Lead by a man with a big ego, who writes the Bourne Estate Agents reviews especially for himself. You will find the odd honest one in there too. If an estate agent has no manners, no protocol and no regard for it's customers, I think the buyers will work that out soon too. Result, they go elsewhere. Best thing to do, in our opinion. Do not touch with a wooden pole.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Farnham has the most, with 538 reviews rated 4.7 out of 5, followed by Guildford with 535.
The nine Bourne Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards: Bourne Estate Agents, Farnham won Gold; Bourne Estate Agents, Alton won Trusted Agent; Bourne Estate Agents, Woking won Trusted Agent; Bourne Estate Agents, Guildford won Trusted Agent.
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