Trusted Agent profile
★★★★★
1,902 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Cobham, Ash Vale and Petersfield. Together they have 1,902 reviews on four platforms, rated 4.7 out of 5 overall.
1,706
Reviews on Google
All 9 offices
76
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
115
Reviews on Trustpilot
Business-wide
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Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery helpful, very professional and overall a good service. I was very happy with the inventory clerk they hired and the overall service was friendly and lovely in every way. I feel I can contact them whenever and very easily and all our issues have been sorted very promptly. Would use again and would recommend.
4/5
GoogleMatt always deals with any issues with our rental property in an efficient manner. He is always responsive and polite, and prompt, which I hope also means our tenant is happy too.
Thank you for your review and pleasing to hear your property has been looked after well by Matt in property management. I'm certain your tenant will be feeling the same way.
5/5
GoogleMatt is exceptional. He has worked very hard to look after my property and to keep it in good condition. He is always cheerful, helpful, readily available and does far more than is strictly necessary to solve problems.
Thank you for your kind words about Matt. I know first hand that Matt takes great pride in all he does and strives to provide the best possible service so very pleasing to hear.
5/5
GoogleBryn was very helpful, and nothing was too much trouble. We would thoroughly recommend him to anyone looking for an estate agent in the Alton area. Best wishes Ann & Wayne
Thank you for your kind comments, we are glad you found the services of both Bryn and Haley very helpful and are grateful for your recommendation. Hope you have many happy years in your new property.
5/5
GoogleGemma knew exactly what we wanted. We bought the 1st house she showed us. The whole team were very professional, honest and helpful. They were there for us all the way through the process. Many thanks!
In my many years of working in the industry, one of the biggest criticisms of the industry is not listening and honesty, I am so proud of the team we have established here to overcome the industry norms. Thank you for your custom.
5/5
GoogleWe have used Bourne twice now to sell our houses and both timeswe have been very pleased with the service provided by Gemma and Andrew, they were always efficient with the dealing throughout the whole process and recommend them to all our friends and family. R Green
We appreciate the comments and the recommendations! Thank you for your custom, think we will have start a loyalty reward scheme for you for your continued business!
4/5
GoogleBourne Estate Agents help us find our home in the UK. They found a quick solution for us, in the city we wanted. They have been great ! Thank you for your lovely card too. Blandine & Nicolas
Thank you for taking the time to review us, we are pleased to have found you somewhere when returning from overseas. If you need us in the future, you know where we are.
5/5
GoogleWe bought our house through Bourne in Alton and in particular dealt with Bryn. He kept us fully in the loop throughout the process and was always on hand to answer any questions we had. He kept in touch with all parties and ensured the process went through as smoothly as possible. Thanks Bryn!
Thank you for your kind words about Bryn, he is naturally caring and takes pride in all he sets out to do. From all here at Bourne, we hope you enjoy your new home and have many happy years there.
5/5
GoogleSuch an amazing experience with Jayne from Bourne. She did everything she could to ensure everything was dealt with in a timely and professional yet personal matter. And now we are in a house we absolutely love. Just amazing! Would always recommend!
Thank you for your kind words, very pleased to hear the service levels you experienced were at the highest level. Glad you love your new home!
5/5
GoogleWe used Andrew and the team at Bourne to sell our house, after months of being unsuccessful with another Alton firm. Bourne sold the house , managed the process well and always kept us informed . No lies just good honest and very straightforward , if you want to sell your house use Bourne , 100 % recommended.
Thank you for your kind comments, it was a pleasure to deal with your sale and thank you for recommending someone to us already!
5/5
GoogleThis agent handled the sale of an unusual, but not straightforward period property and subsequent purchase of a new-build, retirement apartment for my father. Dad is 83 years old and at the time of the sale/purchase, was recently widowed. Gemma and Andrew at Bourne couldn't have treated him with more care, respect, sensitivity and kindness throughout and we couldn't fault their professionalism. They were truly superb with all our family; going way above and beyond what you would normally expect from an estate agent. Moving at any time of life is stressful, but we'd recently lost my mother. Mum and Dad had been married for 53 years, so the move was extremely emotional. The sale ended up as part of quite a long chain. Everyone in a chain has their own needs and agenda and this was no exception. Several times it came close to collapsing and a few of the people in our chain were excessively demanding, inflexible and unreasonable, bordering on neurotic, but I can honestly say if it weren't for Gemma and Andrew the chain would have collapsed. They were diligent, tenacious, courteous and hardworking. Their marketing of my father's property was spot on and they quickly grasped our needs. More importantly they got way in excess of what two other local agents had valued the house at. We felt other agents had undervalued the property for a quick sale, but Bourne were open and honest with us about what we could (and indeed did) achieve. We can't fault them and wouldn't hesitate to recommend their company.
Thank you for your very kind words, the above completely sums up how much of an emotional rollercoaster moving can be, it also underlines the importance of remembering that behind every house sale or let there is a person, a person in this case who had gone through an incredibly stressful time and now had to deal with moving on top of this. I often see your Dad walking past the office and it is rarely without a smile and from speaking with your sister recently, it sounds like he has more of a social life in his new home than this office combined! Thank you for your custom, it was an absolute pleasure to have been involved in making the above move happen.
5/5
GoogleFantastic experience with the team at Bourne (Alton Branch). Throughout the whole process they were honest and kept us informed of the latest status of the Purchase/Sale chain. If there were any issues Gemma let us know and was always there to try and sort out the problem, or had already put the phone call in, above and beyond what they needed to. Thank you for making a very stressful process less stressful.
Thank you Trevor, I'm glad we could be of assistance in your sale and purchase, it certainly was one of the longer chains we have dealt with recently but we all got there in the end, now time to look forward to moving day! Thank you for your custom.
5/5
GoogleThank you Bryn and Andrew for helping us sell our property in a very challenging market. Having experienced other estate agents in Alton I have to say Bourne is head and shoulders above the rest. The staff are very professional, incredibly good at what they do and they genuinly care about their clients. I would not hesitate to recommend them to anyone looking to move house.
Thank you for taking the time to comment on our service, we know it was a big move for you all and so glad to have been a part of it. I would also like to say thanks for also referring your friend to us who was also struggling with another agent. You know where we are if you need us in the future but I'm sure you will be there for many years to come. Regards Andrew from Bourne
5/5
GoogleI was very happy to have picked Bourne estate agents to sell my house in a difficult time. Bryn was very professional and knowledgeable in his line of work. For someone like me that has not sold many house, I was relaxed and confident with their ability on selling my home. Last and not least the outcome was a top job for me and the buyers. Thanks again!
Thank you for your kind words, Bryn is an excellent member of staff and always on hand to make sure clients feel at ease. We wish you the very best in your onward move.
5/5
GoogleMe and my partner are very impressed by the service we have received regarding the property we currently rent. During the beginning of the process, we unfortunately had a spout of sad events meaning that us signing forms etc took a little bit longer than should have done. However, we can not fault the lettings team, in particular Jack and Jayne who were nothing more than understanding and patient throughout the process not to mention incredibly supportive. With regards to property management, we are also very impressed with Matt who has been nothing but speedy, efficient and incredibly helpful whenever we’ve had an issue! Always more than happy to help when possible and solve the issue ASAP! Would like to thank the whole of Bourne for the pleasant experience we have had with renting a property through you and would not hesitate to recommend the company to anyone we can!
Thank you for taking the time to write a review about your experience with Bourne. We are glad to have been of assistance and hope you have many happy moments in your new property.
5/5
GoogleThe whole team at Bourne, Alton have been nothing but pleasant, helpful and professional during the entire process of buying and letting our property through them. Their great local knowledge and unpushy attitude made us feel comfortable and reassured. Andrew and Bryn handled our purchase smoothly, whilst Jayne and the lettings team had a tenant in place almost immediately. Lauren has been a great help with lengthy documentation for which we are grateful. Many thanks to you all.
Thank you for your kind words. I'm glad the team were helpful from helping you find your buy to let purchase all the way through to your tenants moving in. Thank you for choosing Bourne.
5/5
GoogleBourne have been managing our rental property in Bordon for over 4 years now. Their service has been excellent and any issues with the property have been well managed and resolved by Matt and his team. Most recently, the tenancy was due for renewal and Lauren handled the whole process completely smoothly and professionally, giving us peace of mind and confidence throughout. Thank you!
Thank you for taking the time to review your experience of Bourne, we are glad the process has been managed well and we also thank you for your custom.
5/5
GoogleHaving at first been unsuccessful in selling our house in Medstead we decided to try Bourne Estate Agents. Their commission was competitive and we liked Andrew Miller's straightforward approach. We were not disappointed. Gemma was assigned to us as our selling agent. She worked tirelessly to ensure that everyone involved was kept informed and was quick to resolve problems that might have derailed a successful sale. As a result of her efforts we have now successfully relocated to our new home. We are grateful to Bourne's for their help and would recommend them to anybody looking for an efficient and sympathetic estate agent.
Thank you for your kind words, it was a pleasure to be involved in the sale of your home and we are glad you're settling into your new home. Thank you for your custom.
5/5
GoogleI've moved many times in my life and have experienced some top estate agents (and some REALLY bad ones). Bourne estate agents Alton are 100% top of my list. I've never experienced such personal and professional service. Every phone call was responded to, even if Gemma Miller (my contact), was absent. You feel you can deal with the entire branch even though assigned to an individual. I can't recommend them highly enough.
Fantastic review and greatly appreciated, we do strive to offer that little difference in a crowded marketplace and it is comments like yours that remind us we are getting that message across. Thank you for your custom.
5/5
GoogleBrilliantly helpful. Thank you to Charlotte Keep especially for the service provided and help along the way.
5/5
GoogleGreat estate agents. Charlotte Keep especially was extremely helpful. Amazing staff and extremely friendly.
5/5
GoogleReally lovely staff who are happy to answer all enquiries! Felt like they went above and beyond to make our situation easy and relaxing. Would recommend 100%.
1/5
GoogleUsed them last summer. Awful service. Ended up in an awful dangerous property of 10 Beckingham Rd. bad landlord. Students beware and don’t rent above house, damp walls , water leaking through electrics. Landlord not interested.
Thank you for your recent review on Google about the issues you have experienced with the landlord of the property in question. I would like to speak with you and investigate this matter further to see where I may be able to offer some assistance. My contact details are, Matthew Pulford (Lettings Director) 01252 722883 or mpulford@bourneestateagents.com. Kindest regards Bourne Estate Agents.
5/5
GoogleRecently purchased through Bourne- friendly staff and kept me up dated throughout the process. Would definitely recommend. Know many friends who have recently gone through them as well and all positive experiences
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Farnham has the most, with 541 reviews rated 4.7 out of 5, followed by Guildford with 538.
The nine Bourne Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards: Bourne Estate Agents, Farnham won Gold; Bourne Estate Agents, Alton won Trusted Agent; Bourne Estate Agents, Woking won Trusted Agent; Bourne Estate Agents, Guildford won Trusted Agent.
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