Trusted Agent profile

Bourne Estate Agents in Farnham, Guildford, Woking and 6 more

4.7

★★★★★ Excellent

1,902 reviews across 9 offices and 4 platforms

Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Cobham, Ash Vale and Petersfield. Together they have 1,902 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,706

Reviews on Google

All 9 offices

Facebook logo

4.6 / 5

76

Reviews on Facebook

Business-wide

Yell logo

4.2 / 5

5

Reviews on Yell

All 9 offices

Trustpilot logo

115

Reviews on Trustpilot

Business-wide

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Our offices

Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 1,706 reviews on Google only. Show every review

5/5

Google

I recently bought a house through Patrick at Bourne Estate Agents and had fantastic experience. The professional manner in which Patrick managed the sale/purchase of the property was outstanding. His attention to detail was impressive and his clear communication every step of the way was very reassuring. I thoroughly recommend him to anyone buying or selling a house in Farnham.

Michael · 12 October 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you for your review, it is appreciated and your kind words will be passed onto Patrick. Regards Andrew and the team at Bourne.

5/5

Google

Fantastic team to deal with. If you are looking to buy or sell your property in Cobham, Bournes are your guys

Nick · 7 October 2026 · Bourne Estate Agents Cobham

5/5

Google

Rating only, no written review.

Deborah · 7 October 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you for your review, It is greatly appreciated.

5/5

Google

Rating only, no written review.

Frans · 5 October 2026 · Bourne Estate Agents Alton

Agent replied · 12 October 2026

Thank you for your review, It is greatly appreciated.

2/5

Google

Elarose is lovely and why they have stars…other than that very disappointing.

Emma · 5 October 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you for your review, Emma. Your kind words will be passed onto Elarose, but we would like to know what made you change your review from 5 Stars to 2. We would appreciate the opportunity to look into this further for you. Please contact our team directly at hello@bourneestateagents.com with the property details so we can investigate the matter properly and address any concerns.

5/5

Google

Bourne really helpfull on managing my flat, manage the renting process and everything. Makes my life easier.

Lukman · 28 September 2026 · Bourne Estate Agents Alton

Agent replied · 12 October 2026

Thank you for your review, It is greatly appreciated.

5/5

Google

Great service, always kept me up to date

Karen · 21 September 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

We had a very long process in buying our first house. Bourne agency were able to walk us through the journey and keep everyone on track. Patrick & Ruby dealt with our case and they were very helpful when attending to our enquiries.

Jordan · 21 September 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

Great working with the team and their communications were always quick.

Chris · 14 September 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

"I had an amazing experience working with {Steph}She went above and beyond to make sure everything went smoothly. She is incredibly kind, responsive, and professional. Thank you for all your hard work.

Hama · 12 September 2026 · Bourne Estate Agents Alton

Agent replied · 12 October 2026

Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

Bourne estate agents delivered a prompt and professional service, great client engagement and sound market advice. I would recommend them for anyone looking to market their property.

Ben · 12 September 2026 · Bourne Estate Agents Alton

Agent replied · 12 October 2026

Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

As a newcomer to being a landlord I sought out Bourne due to them having a high presence in the local area. I firstly dealt with Jenna, who explained the process and options to me clearly and happily answered any questions I had. I was new to being a landlord so happily chose the fully managed option for my property. Once this was complete I dealt with Steph, who again explained the process or getting the property ready to be rented with ease. She dealt with me, my maintenance bookings and potential tenants efficiently.

CalzyXT · 12 September 2026 · Bourne Estate Agents Alton

Agent replied · 12 October 2026

Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

I have let a flat with Bourne estate agents recently and Amber has been amazing. She has been kind, professional and very quick to respond to all of my questions! She has made the process of renting my first flat very smooth and stress free! Thank you so much Amber for all of your help!

Grace · 12 September 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you so much for your kind review.

5/5

Google

We have been with Bourne since 3 years. Recently changed our flat and the move was so smooth. All credit goes to Elarose and her team. I highly recommend her.

Saima · 12 September 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you for your lovely review. Most appreciated.

5/5

Google

Bourne made the process of finding an apartment so smooth and easy. Amber was extremely attentive, responsive, and friendly. She went above and beyond to make the process quick and easy to understand, especially as I was moving from abroad and had many steps to take in order to secure housing. I could not recommend Bourne enough, but especially Amber!! :)

Marissa · 12 September 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

The Team at Bourne are nothing but professional! During the many "lumps and bumps" of the buying and selling process, they remained positive to achieve the ultimate aim of completing the sale! My wife and I where nothing but impressed, with the communication, and on going support offered by all of the team, when things looked decidedly uncertain of a completion. Rebecca, Patrick and the team are a credit to Bourne who are lucky to have them representing them in the small Farnham office. Bourne Farnham are Highly Recommended, from a couple who do not post reviews. Well done Bourne Farnham, who we would choose again, if we ever (never again) moved.

Martin · 12 September 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

4/5

Google

Bourne Estate Agents have been excellent. The brochure and photos they used to sell our property are really top quality. We were looking for a house in a very specific area, which took us a long time to find. In that time we had potential buyers pull out due to the long wait. Bourne kept us informed at all times with regards to their communications with our buyers. After we lost our first buyers, Bourne very quickly re-marketed and sold our property again. These buyers also had to wait and once again Bourne were managed that situation really well. Everyone I have dealt with in the Farnham office have been professional at all times. Since we found a house to move to the process with Bourne has again been straightforward.

Tracey · 12 September 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you for your kind review. We're delighted that you were pleased with our marketing, communication, and support throughout your journey to finding a perfect home. We're thrilled we could help keep everything on track and secure you a successful sale. Thank you for putting your trust in our Farnham team. And of course, if there's ever a next time, we'll be aiming for that fifth star!

5/5

Google

Thank you to Amber for the brilliant support in finding us a home! A fantastic team at Bourne Estate Agents. Amber supported us through the Letting process and was kind and efficient. We are feeling settled and happy to start unpacking! Thank you!

Sandra · 12 September 2026 · Bourne Estate Agents Farnham

Agent replied · 12 October 2026

Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

I have experienced a very smooth and happy purchase here. My agent Steve and Jim are always very patient, helpful, and active in facilitating the communication between my and the seller's side. During the transaction process, I can feel safe and confident as they manage all the procedures and steps very well. In my future purchase, I will definitely continue to choose this reliable Bourne agent.

YU · 12 September 2026 · Bourne Estate Agents Guildford

Agent replied · 12 October 2026

Hi Kevin, thank you for the kind words and we all wish you the very best of luck in your new home.

1/5

Google

Very disappointing experience My experience with Bourne was extremely disappointing, particularly in relation to communication, transparency and the pressure I felt to continue with a transaction. From the beginning, I was not told that the seller wanted to complete at a significantly later date, despite the agency apparently knowing this. I was then encouraged to "give notice on my rental" as soon as possible, even though important matters relating to the transaction remained unresolved. At one point, I was even suggested that I could contribute towards the seller's mortgage redemption costs to help speed things up. I found this extremely inappropriate and concerning. I was also told that a documentation issue could be resolved through an indemnity letter, despite the fact that estate agents are not legally qualified to provide legal advice of this nature. My own solicitors subsequently advised me differently. What concerned me most was the continued pressure to proceed rather than feeling that I was being given clear, impartial information so I could make an informed decision. Even towards the end, I felt I was being encouraged to continue despite important matters remaining unresolved. Chris was the person I dealt with directly, but my concerns ultimately extend to the overall culture and approach I experienced at Bourne. I expected transparency, professionalism and appropriate boundaries, particularly when dealing with a major financial commitment. Instead, I experienced pressure, inconsistent information and a lack of openness. I understand that property transactions can be complicated and that not every problem is within an estate agent's control. However, how buyers are informed and treated is within their control. This experience caused me considerable stress and completely undermined my confidence in the agency. Based on my experience, I would not recommend Bourne.

Claudia · 12 September 2026 · Bourne Estate Agents Guildford

Agent replied · 12 October 2026

Thank you for sharing your feedback. We’re sorry to hear about your experience and would like the opportunity to look into this further to address your concerns. Please contact us directly at hello@bourneestateagents.com with more details so we can investigate the matter. Kind Regards

5/5

Google

Christina was professional, efficient and answered all of the questions that I brought her. She was always so friendly and reassuring throughout the whole process. Thank you so much Bourne Estate Agents and Christina!

Molly · 12 September 2026 · Bourne Estate Agents Guildford

Agent replied · 12 October 2026

Hi Molly, Thank you for the kind words. Best of luck in the new home

5/5

Google

Brilliant service from Bourne Estate Agents. Chris Long was excellent throughout, always responsive, helpful and easy to deal with. Communication was clear from start to finish and nothing ever felt like too much trouble. Would happily recommend Chris and the Bourne team.

Jake · 12 September 2026 · Bourne Estate Agents Guildford

Agent replied · 12 October 2026

Thank you very much for your kind words on our service and colleague, we are pleased to have sourced you a property. We hope you enjoy your new home. Regards Bourne.

5/5

Google

We had a great experience with Christina showing us some amazing houses that checked all of our boxes, she was very reassuring and was always willing to answer all our extensive questions.

Lucas · 12 September 2026 · Bourne Estate Agents Guildford

Agent replied · 12 October 2026

Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

Rating only, no written review.

Onah · 12 September 2026 · Bourne Estate Agents Guildford

Agent replied · 12 October 2026

Thank you for your 5 star review on our services. We hope you enjoy your new home.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Bourne Estate Agents

Which Bourne Estate Agents office has the most reviews?

Farnham has the most, with 541 reviews rated 4.7 out of 5, followed by Guildford with 538.

Where are the Bourne Estate Agents offices?

The nine Bourne Estate Agents offices, by town:

  • Alton: 72a High Street, Alton, GU34 1ET
  • Ash Vale: 244 Shawfield Rd, Ash Vale, GU12 5DJ
  • Cobham: 13 Oakdene Parade, Cobham, KT11 2LR
  • Esher: 29 High Street, Esher, KT10 9RL
  • Farnham: 29 Downing Street, Farnham, GU9 7PD
  • Godalming: 41 High Street, Godalming, GU7 1AU
  • Guildford: 5a Trinity Gate Epsom Road, Guildford, GU1 3JT
  • Petersfield: Swan House, 2 Swan St, Petersfield, GU32 3AD
  • Woking: 36 Commercial Way, Woking, GU21 6EN
Has Bourne Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards: Bourne Estate Agents, Farnham won Gold; Bourne Estate Agents, Alton won Trusted Agent; Bourne Estate Agents, Woking won Trusted Agent; Bourne Estate Agents, Guildford won Trusted Agent.

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