Bourne Estate Agents reviews in Alton

★★★★★ 5/5

Google

As a newcomer to being a landlord I sought out Bourne due to them having a high presence in the local area. I firstly dealt with Jenna, who explained the process and options to me clearly and happily answered any questions I had. I was new to being a landlord so happily chose the fully managed option for my property. Once this was complete I dealt with Steph, who again explained the process or getting the property ready to be rented with ease. She dealt with me, my maintenance bookings and potential tenants efficiently.

CalzyXT · 12 September 2026

★★★★★ 1/5

Google

This has genuinely been the worst experience I have ever had with any estate agent. Having been both a homeowner, a landlord and a tenant over the years, I have dealt with plenty of property professionals. I have never experienced a company that has caused this level of unnecessary stress, frustration and conflict. Throughout my tenancy, repairs that were clearly the landlord's responsibility were repeatedly delayed despite constant chasing. When contractors were finally instructed, some later contacted me directly because they were struggling to get paid by Bourne and asked me to assist. I also found myself repeatedly having to defend myself against accusations that I had failed to communicate with contractors or had somehow caused delays. On more than one occasion I had to produce complete email chains, WhatsApp messages and text conversations to demonstrate that what I was being accused of was simply incorrect. The end of my tenancy has been even worse. I have repeatedly been told that I am contractually required to do things that, after carefully reviewing my signed tenancy agreement, simply are not required. Whenever I have challenged these demands, instead of receiving a professional explanation, I have felt intimidated, spoken down to and placed under unnecessary pressure. Time and time again I have had to refer Bourne back to their own tenancy agreement and provide documentary evidence to correct information I had been given. No tenant should have to spend their time proving that an estate agent is wrong about the very contract they are administering. The overwhelming impression throughout my tenancy has been an organisation more interested in creating pressure than resolving problems. Rather than acting as a professional intermediary between landlord and tenant, I have found Bourne to be confrontational, dismissive and, at times, wholly unreasonable. My advice to anyone considering using Bourne Estate Agents is simple: keep every conversation in writing, retain every email, text message and WhatsApp conversation, and read your tenancy agreement yourself rather than relying on what you are told. In my experience, it is the only way to protect yourself. Without question, this has been the most stressful and disappointing experience I have ever had with an estate agent, and I would never choose to use Bourne Estate Agents again or recommend them to anyone.

Sophie · 12 August 2026

★★★★★ 5/5

Trustpilot

Caitlin was the best estate agent I…

Caitlin was the best estate agent I have dealt with. From the first viewing to the completion, she was proactive, professional and always kept me in the loop. The property purchase was far from straightforward and therefore very stressful at times. Caitlin was always at the end of the phone and helped guide the process with her expert knowledge and experience. In my personal view she was far better than any of the solicitors in the chain, but certainly paid less!! Thank you Caitlin for getting the sale over the finishing line.

Susan · 1 August 2026

★★★★★ 1/5

Trustpilot

This has genuinely been the worst…

This has genuinely been the worst experience I have ever had with any estate agent. Having been both a homeowner, a landlord and a tenant over the years, I have dealt with plenty of property professionals. I have never experienced a company that has caused this level of unnecessary stress, frustration and conflict. Throughout my tenancy, repairs that were clearly the landlord's responsibility were repeatedly delayed despite constant chasing. When contractors were finally instructed, some later contacted me directly because they were struggling to get paid by Bourne and asked me to assist. I also found myself repeatedly having to defend myself against accusations that I had failed to communicate with contractors or had somehow caused delays. On more than one occasion I had to produce complete email chains, WhatsApp messages and text conversations to demonstrate that what I was being accused of was simply incorrect. The end of my tenancy has been even worse. I have repeatedly been told that I am contractually required to do things that, after carefully reviewing my signed tenancy agreement, simply are not required. I have been told I must obtain de-infestation certificates, provide evidence of specialist treatments and comply with various additional requirements that do not appear anywhere in the contract. I have even been told that the property must be completely free of every trace of dog hair because of a member of the landlord's family having allergies, despite there being no such obligation within the tenancy agreement and despite the landlord having expressly agreed that I could keep my small dog at the property from the outset. Whenever I have challenged these demands, instead of receiving a professional explanation, I have felt intimidated, spoken down to and placed under unnecessary pressure. Time and time again I have had to refer Bourne back to their own tenancy agreement and provide documentary evidence to correct information I had been given. No tenant should have to spend their time proving that an estate agent is wrong about the very contract they are administering. The overwhelming impression throughout my tenancy has been an organisation more interested in creating pressure than resolving problems. Rather than acting as a professional intermediary between landlord and tenant, I have found Bourne to be confrontational, dismissive and, at times, wholly unreasonable. My advice to anyone considering using Bourne Estate Agents is simple: keep every conversation in writing, retain every email, text message and WhatsApp conversation, and read your tenancy agreement yourself rather than relying on what you are told. In my experience, it is the only way to protect yourself. Without question, this has been the most stressful and disappointing experience I have ever had with an estate agent, and I would never choose to use Bourne Estate Agents again or recommend them to anyone.

Sophie · 18 July 2026

★★★★★ 5/5

Google

Bourne were very responsive and quick to understand my renting needs. The properties they ensured they shortlisted for me to view were superior quality and they clearly have a handle on the area’s best property options. This saved me immense time as wasn’t local to Alton before. Communications were swift and if one agent was busy, then another kept me informed with great continuity. . Steph was my contact. Jenna also amazing & Ayesha that I dealt with. Very happy and thanks again Steph :

Maria · 12 June 2026

★★★★★ 5/5

Trustpilot

Excellent service from Bourne

I've worked with Bourne on both a property sale and a purchase, and I've been impressed with their service on both occasions. Communication has been excellent, they're always easy to reach, and everything has been handled in a professional and well-organised manner. I'd especially like to thank Shaun for his outstanding service. He was proactive and kept me informed throughout the process. Overall, I highly recommend Bourne to anyone buying or selling a home.

Dale · 21 July 2026

★★★★★ 5/5

Trustpilot

Annabelle Boyson is a Superstar!

Annabelle Boyson from the Alton Office has been absolutely wonderful throughout the whole process. She has been warm, professional, patient and incredibly kind and has genuinely helped support me through what has been a very stressful time. During the viewing she gave us plenty of time to look around the property at our own pace, never rushed us in any way, and made the whole experience feel relaxed and enjoyable. Nothing has ever felt too much trouble and her communication has always been thoughtful, reassuring and professional. I am truly grateful for all her help and would highly recommend her to anyone looking for a genuinely caring and supportive estate agent.

Louisa · 21 May 2026

★★★★★ 5/5

Google

I have had a really good experience with Bourne. The team were professional, responsive, and very helpful throughout the whole process. They made everything straightforward and stress-free, always keeping me informed and addressing any questions quickly. I would definitely recommend them to anyone looking for reliable and efficient service. Would like to say thank you to Jenna Wills and Steph Swainston. They have both been very helpful from the start.

Sarah · 12 July 2026

★★★★★ 5/5

Trustpilot

Mark has been a Star from the beginning…

Mark has been a Star from the beginning to the end, assisting, helping and just being there for me. The process was very stressful and I don't think I would be able to go through it without Mark's help. He was professional, kind, helpful and always had time for me. Ido t know how to prise him more! 10 stars from me.

Marlena · 18 August 2026

★★★★★ 1/5

Trustpilot

Very poor expectation management and lack of professionalism

My experience with Bourne Estate Agents during the attempted purchase of 2A Froyle House in Upper Froyle, Hampshire was extremely frustrating and ultimately led me to withdraw and buy elsewhere. As a first-time buyer, I expected guidance, transparency, and realistic timelines. Instead, I was repeatedly told there were “updates” when in reality there was no meaningful information provided. Months went by with vague emails, constant chasing, and no clear answers on what the delay actually was or how long completion might realistically take. Even after changing to a solicitor recommended by Bourne, I still couldn’t get a straight answer. The issue was consistently framed as being with third parties, yet Bourne failed to manage expectations from the start. Conditions agreed months earlier were not met, timelines slipped without explanation, and when concerns were raised, the response was defensive rather than supportive. Being told that the property was “worth more” and might go back on the market, instead of addressing legitimate concerns, felt unprofessional and dismissive. What ultimately pushed me to withdraw was the complete lack of clarity and reassurance. Planning a purchase requires certainty, especially for a first-time buyer, and Bourne were unable or unwilling to provide this. Had expectations been managed properly from the beginning, the outcome may have been very different. I would not recommend Bourne Estate Agents based on this experience. Do not walk nowhere near Froyle house as the whole thing is fishy. I now am left with a hefty bill from the solicitors.

Davide · 23 January 2026

★★★★★ 5/5

Google

Thank you David Lowther, you made our challenging sale much easier process to go through. He was always honest even when the news was not great. He was also supportive during the difficult times and we felt heard and prioritised which made a great difference in our journey. He went above and beyond when we needed some advice about our onward purchase which he was not part of. For that, he deserves ⭐⭐⭐⭐⭐

Runyaz · 16 February 2026

★★★★★ 5/5

Trustpilot

David Lowther from Bourne Estate Alton

Honestly hands down David Lowther from the Alton branch has restored my faith in human nature .This man has acted so professionally,so kind and so outstanding in helping when issues have occurred within my mum’s property during the selling process .As I don’t live local David kept me informed every step of the way including resolving clearance local workman to fix a leak &flooring along with a gardener the company use.On top of this he liaised constantly between buyer ,seller &solicitor.His work ethic was exceptional .Yesterday we exchanged 😀.Without David this would not of happened.Thank you truly from the bottom of our hearts .

Karen · 12 December 2025

★★★★★ 5/5

Google

I’ve had a genuinely excellent experience working with this team managed by Jenna. They were professional, friendly, and incredibly helpful throughout the entire process. Stephanie made sure everything was handled smoothly, communication was clear, and she always took the time to answer questions and offer support. Their dedication and attention to detail really stood out. I would absolutely recommend them to anyone looking for reliable and trustworthy agents.

Jurgita · 16 March 2026

★★★★★ 5/5

Google

We recently purchased our home through Bourne both Gemma and Ayisha provided a huge amount of useful information and support throughout. It was a long journey but we got there in the end. Ayisha and Gemma went above and beyond and nothing was ever too much trouble. They were always at the end of the phone. They were professional from start to finish, very diligent and organised. I highly recommend and cannot thank them enough.

Gemma · 16 December 2025

★★★★★ 5/5

Google

Everyone knows how moving can be stressful with the packing, unpacking, and all the other work that goes along with it. That is why I was so thankful that my letting agent, Steph was extremely professional and made me feel comfortable thorough this process. Steph, I am very thankful for your prompt responds to any of my requests and especially I am very grateful for reaching out to me on the application review day. I am convinced, if you would have not taken an extra mile by calling me that day to help with the situation, I would have missed a chance to be accepted. Thank you! The whole moving in process documentation was explained clearly via emails and phone calls, allowing me to set up everything I need for my new home quickly and less stressful. Once again thank you Steph and your team for being very helpful. Keep up the outstanding job, ladies! Ewa K.

Pola · 12 October 2025

★★★★★ 5/5

Trustpilot

Complicated process with added…

Complicated process with added difficulties, but of all the people involved (vendors, solicitors, other agents, housing associations etc.) there were times that it seemed to us that Bourne were the only party that actually cared. Always chasing, always keeping us updated. Special shout out to Shaun!

Joe · 3 June 2026

★★★★★ 5/5

Trustpilot

The service is excellent

The service is excellent! The team worked very efficiently in finding me a tenant. Also they were very careful to advise me to take the most suitable tenant. They also very patient to answer all my questions regarding the rental contract. I especially would like to thank Hannah for her help.

Yu · 9 April 2026

★★★★★ 5/5

Google

Jenna, Steph, Louise and the team at Bourne have always provided me with a friendly and extremely efficient service. They are great communicators and always very helpful with their advice.

Caroline · 12 July 2026

★★★★★ 5/5

Google

After experiencing a few issues with other agents recently, working with Bourne has been a breath of fresh air. From our very first interaction, we felt genuinely valued and well looked after throughout the entire process of securing our rental property. The level of service and communication has been excellent. Both Steph and Jenna have been professional, friendly, and incredibly responsive, keeping us informed at every stage. Communication is something we value highly, and they have always been happy to answer our questions, provide reassurance when needed, and make the whole process as smooth and stress-free as possible. We have been extremely impressed with the service we have received and would not hesitate to recommend Bourne to anyone looking for a reliable, professional, and customer-focused estate agency.

Graeme · 12 June 2026

★★★★★ 5/5

Google

I have recently agreed to let a property of which the letting process is being managed by Bourne Estate Agents. The whole process so far with Bourne has been excellent. Steph Swainston (Lettings Consultant) provided a thorough brief on the property; was professional but friendly; very clear and articulate on all aspects of the property and its condition; the landlords expectations in relation to the legal and financial aspects of the let, informaton on the town Bordon and the area in general including everything from (Wifi speeds to flood risk survey, Council tax band, etc.). Her emails are very clear with direction for processing the let agreement. Overall a pleasantly refreshing engagement with an estate agency!

Colleen · 12 June 2026

★★★★★ 1/5

Trustpilot

multiple fire safety measures not met- had to leave after 4 months

Unfortunately, I rented a flat from Bourne and had to leave just 4 months after moving in as I discovered through my own investigating that there was multiple safety requirements not met. When I raised this with Bourne they showed no urgency, understanding or concern. Like the landlord, it's clear they have no idea of the regulations put in place to keep people safe. They allowed me to rent the flat knowing it wasn't properly registered as a residential property, which meant I had no bin collections and was unable to get wifi without paying business rates. The landlord let me surrender the tenancy, I'd assumed this was so the work that needed to be done would take place but presumably not as the flat was re-let just a couple of weeks later. Overall a very disappointing experience, other than Elarose who seemed to be the only one with real compassion and prompt email responses. Edit: to clarify fire proof doors are not ‘recommendations’ in flats, they are in fact a legal requirement. Especially considering my flat was located above a commercial unit. Alongside frequent fire alarm tests, a safe fire exit route and many of the other things listed by Surrey Fire. Your response shows exactly the attitude bourne estate agents take on fire safety in the property’s they manage.

Alexandra · 9 June 2026

★★★★★ 5/5

Trustpilot

Excellent service since Sarah…

Excellent service since Sarah Seten-Smith has been helping and dealing with my problems. Was not very good before she took over. To many different people dealing with things and not communicating with each other about my problems. Thanks Sarah

Christine · 9 April 2026

★★★★★ 1/5

Trustpilot

Avoid this company.

Attention Foreign Nationals: Avoid This CompanyA year ago, when I was searching for a house to rent and was new to the UK, I didn’t have the required references. I told the agents I would pay an entire year of rent upfront to bypass the reference check and I was on a very tight moving schedule with only slightly more than two weeks to move.Despite my offer to pay upfront and my lack of references, it took them more than a week to process the reference check, which ultimately achieved nothing. I was forced to pay an additional £2,000 to the removal company due to the last-minute arrangements.Now, a year later, this company is demanding that I return the property in pristine condition, free from any wear and tear. They are treating a minor stain on the basin as damage and have even called an electrician for a lamp cover that only needed a simple adjustment to the lamp cover.This company's behavior reflects sheer greed and unprofessionalism.To anyone from abroad, particularly those from Hong Kong with substantial cash resources, do not grant them any leniency. There is no reason to be accommodating with them; they are profiting from you whether you are a tenant or a buyer.Best is avoid this company at all costs.Feb.2025 UPDATEI wasn’t going to name names, but since they’re pushing out the usual “due procedure” excuses, let’s be clear. Their sales/property manager, Ross, told me, "If you don’t want to rent the house, that can be arranged." This was less than a week before my tenancy was set to start. Completely unprofessional and dismissive.Now, a year and a half later, over six months after moving out, I still haven’t received my full deposit back due to a dispute. As expected, this company sided with the landlord who pays them, rather than being fair. Even after TDS stepped in, they did nothing to release the undisputed portion of my deposit, until I explicitly warned them I would file a complaint. Suddenly, they started "processing it."Avoid this company at all costs. They do not act in the tenant’s best interest and will drag out deposit returns for as long as possible.

J · 10 February 2025

★★★★★ 1/5

Trustpilot

Poor service with Trading Standard violations

So i called this agency like 5 times for 5 diferent properties, none of them were available but the ads says just added, so this is illegal and misleading which violates Trading Standards, its basically phishing with fake adds that are no loger available to get free marketing in a way, so i have submited 3 ads to Trading Standards ombudsman for these misleading posts, and already dicussed with legal advisor who can confirm its against the trading standards and illegal.

Vidokius · 20 May 2026