Bourne Estate Agents reviews in Alton

★★★★★ 5/5

Trustpilot

Absolutely first class from start to…

Absolutely first class from start to finish. Charlotte was friendly, super efficient & the whole team are collegiate & work as a team and seem to genuinely like each other - so when a problem appeared at the end with the Govt website they were able to work around it. Really great.

Patrick · 3 November 2025

★★★★★ 5/5

Trustpilot

My second experience working with…

My second experience working with Bourne estate agents on the sale of a property has been as successful as the first. They put a real emphasis on teamwork, are client orientated, efficient and results driven and great people to work with. Bourne uses digital technology but alongside real people who genuinely work together as a team. Great job Adam, Anna and Jordan. Thank you.

Carolina · 29 July 2026

★★★★★ 5/5

Google

We are extremely satisfied with the excellent service provided by Bourne Estates Alton. We are currently looking for a home in the Bordon area, and Steph Swainston ( Letting Consultant) was absolutely fantastic. She was incredibly helpful during the viewing, explained everything clearly, and took the time to discuss exactly what we were looking for. Her dedication truly helped us in our journey to find our dream home. Highly recommended!

Citra · 12 June 2026

★★★★★ 5/5

Trustpilot

Charlotte Top Class

Charlotte was the best estate agent I’ve ever dealt with, smooth move in, constant updates, and the feeling of if anything is wrong I just need to call. Thank you

Lewis · 9 April 2026

★★★★★ 5/5

Google

Ayisha and Gemma were amazing throughout the whole process. Ayisha was very proactive and found us the property and showed us round many others. They always responded really quickly to our questions, phone calls and emails. I highly recommend using Bourne Estate Agents.

Matt · 16 December 2025

★★★★★ 5/5

Trustpilot

Great staff

Charlotte was amazing at finding us a short term let in a matter of days! She went above and beyond to get us in on time.

Lynsey · 1 May 2026

★★★★★ 5/5

Trustpilot

Excellent from first meeting to completion

Gemma, Ayisha and the rest of the team at Bourne Alton were amazing from start to finish. We had some complications with power of attorney and then probate. They kept us informed and up to date right through the process. I’d highly recommend them.

Lee · 29 November 2025

★★★★★ 5/5

Google

From the get go, Bournes was efficient, friendly, informative, straight honest talking, just what I like. Throughout the entire process Ayisha, Gemma and the team at Bournes, were on the ball. Keeping me in the loop at all times, essential for me. Answering all questions promptly and following up an any issues I raised. Out performed the other estate agent by a country mile. A big thank you to the team. Ayisha was my main contact, keeping communication open and up to date at all times. Faultless. Professional. Perfect.

Ian · 12 October 2025

★★★★★ 5/5

Google

Outstanding .Professional,caring and results winning .Thank you David Lowther from the Alton branch . Your skill and expertise got my probate property through the finishing line and for that I am truly grateful.Property sold in 5 days phenomenal thank you .

Karen · 16 December 2025

★★★★★ 1/5

Trustpilot

Highfield house of horror

We strongly urge anyone considering renting or buying Highfield House in Lasham to proceed with extreme caution. The current listing uses AI-generated or heavily altered images that do not accurately represent the property. The house looks completely different in reality. The fireplace has been moved, you can see in one image it’s central and then in the other it’s closer the window to make it look like you can have the room in better way, the flooring is different, and windows are missing shown in the advertisement so the bedrooms look more appealing, and many more. This mirrors our experience when we rented the property, images used at the time were at least ten years old and did not reflect the true condition of the house. In our view, this amounts to false advertising. And just to add they wouldn’t replace a 11 year old tumble dryer with 6 weeks of fighting for one. Again all issue were ignored because the landlord didn’t want to spend the money, however Bourne were supportive of them the whole tenancy. They would have cut costs when they could. They were very cheap so make sure to take closer looks. We lived there for two years and had nothing but issues from start to finish. We lost count of how many problems were logged, yet very little was properly dealt with. Toward the end of our tenancy, our home effectively became a building site, with ongoing works disrupting our ability to live comfortably in the property. Despite this, we received no compensation for the loss of use of our home. The heating system never worked properly during our tenancy and was never adequately addressed, even through freezing winters. Living without reliable heating was unacceptable. We were also told that a shed on the property was unsafe and needed to be removed. It has still not been removed. The decking has been subject to what can only be described as a slap-dash repair job and is incredibly dangerous, becoming extremely slippery and posing a clear safety risk. Barbed wire, unsafe driveway (which they have no sorted now we have left), etc… Overall, this was by far the worst tenancy we have experienced. Based on our experience, there appears to be a pattern of covering up issues rather than being transparent. We would strongly advise anyone considering this property to view it thoroughly in person and ask very detailed questions before committing.

Catherine · 25 February 2026

★★★★★ 5/5

Trustpilot

Helpful professional team for house sale

David and the team managed the successful sale of our house. They had excellent communication and regularly kept us up to date. They responded well to queries and made the whole process as smooth as possible. Even before our house was fully on the market (it was previously rented out) David had viewers for it and we received an offer. The whole process from putting on the market to completion took only just over 3 months which we were delighted with. We recommend this helpful team.

Graeme · 25 September 2025

★★★★★ 1/5

Trustpilot

We have had the unfortunate experience…

We have had the unfortunate experience of our rental property being transferred to Bourne Estate Agents. Since the transition, we've encountered significant challenges in getting any issues with the property addressed. Our attempts to reach out through phone calls and emails have been met with silence, leaving us in a frustrating situation. This experience has been nothing short of a nightmare. Regrettably, we cannot recommend Bourne Estate Agents in good faith based on our experience.

Abi · 12 March 2026

★★★★★ 5/5

Trustpilot

Bourne Estate Agents and Charlotte…

Bourne Estate Agents and Charlotte Foley were a pleasure to work with. They were very responsive and detailed on every matter.

Glenn · 26 April 2026

★★★★★ 5/5

Trustpilot

Georgie is always ready to help.

Arrate · 31 July 2026

★★★★★ 5/5

Trustpilot

Thank you Charlotte!

Charlotte has been incredibly helpful and very efficient throughout. Having not rented in a very long time I was very unsure about the process and she has made it a smooth and stress free experience. Thank you!

Dario · 21 November 2025

★★★★★ 5/5

Trustpilot

Spoke to Michael Murray

Spoke to Michael Murray, very professional, dedicated to helping me and my family find the right place at the right price. Was glad for his call back and am very pleased with the result in the end.

A.Backerei · 12 November 2025

★★★★★ 5/5

Google

We were fortunate enough to have Roanna from Bourne involved in the purchased of new house. From start to finish Roanna and the team were absolutely fantastic. We had issues with the sale of our house with solicitors causing issues and delays. Fortunately everyone on our was absolutely fantastic and Roanna added to the A team. If/When we come to sell we would definitely look to use Bourne.

David · 4 August 2024

★★★★★ 5/5

Trustpilot

Absolutely amazing help from Michael…

Absolutely amazing help from Michael Murray and the team! He has been there every step of the way, and has been very supportive! Thank you all from me and my family.

Luis · 8 November 2025

★★★★★ 5/5

Google

Highly recommend. Steph went above and beyond to help find a property for my in laws in Alton. Good communicaton throughout and from application to keys being handed over, everything went smoothly. Thank you !

Eric · 13 September 2025

★★★★★ 5/5

Google

My Review of Work by Property Manager, Sarah Seton-Smith, Bourne Estate Agents I’ve had the pleasure of working with Sarah Seton-Smith, who manages my portfolio of four rental properties in Alton, and I’m continually impressed by her outstanding commitment to quality property care and tenant satisfaction. From the outset, Sarah has demonstrated a proactive and responsive approach, addressing tenant issues swiftly and effectively. Her attention to detail and regular inspections reflect a hands-on management style that ensures tenants feel supported and my mission, minimizing tenant inconvenience, is upheld without compromise. Sarah’s calm professionalism, clear communication, and consistent follow-through make her an exceptional representative of Bourne’s Property Management team. Her dedication has earned the appreciation of both my tenants and myself, and I consider the service provided to be of the highest standard. She is a great asset to Bourne Estates.

Ashwin · 12 October 2025

★★★★★ 5/5

Trustpilot

Great experience letting my flat with Bourne

Had a great experience letting my flat. Mark Scoging found a new tenant within a day of visiting the flat and kept on top of the process with the new tenant moving in within 3 weeks. I'll use Bourne again.

Raymond · 23 August 2026

★★★★★ 5/5

Google

I have currently sold and purchased through Bourne estate agents in Alton. I have previously used Bourne in the past and like always their customer service and efficiency is fantastic. My local estate agent was Roanna Ferne who I would highly recommend to anyone. Roanna went above and beyond to ensure that the sale and purchase of my properties went through in quick succession. Roanna was always there to answer any questions that we didn’t understand and always updated us on the process as well as working around myself and my partners working hours to make sure we could view properties with ease. I will be definitely using Bourne in the future and as stated previously would recommend Bourne and Roanna to anyone that is looking to sell or buy on the market.

Kieran · 6 October 2023

★★★★★ 5/5

Trustpilot

Bourne made selling our house an easy easy process.

I think Bourne made selling our house an easy experience. We were given very valuable information at all of the right moments. Bourne were always very responsive when asked, and dealt with our problems efficiently, promptly and professionally. The protected us from ‘difficult’ buyers very smoothly! I would strongly recommend Bourne.

John · 22 May 2026

★★★★★ 5/5

Google

Molly in the Alton branch has been absolutely brilliant, I met Ayisha and Molly when I viewed the house that we now live in! Both were so lovely when I was looking around and since then, Molly has been so helpful with every question we have had. Ayisha has been lovely too, in fact any member of staff we have had any contact with has been lovely! A real pleasure to have met you all! But a special thank you to Molly for everything she has done and Ayisha too.

Grace · 13 June 2023