Trusted Agent profile
★★★★★
1,941 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Cobham, Ash Vale and Petersfield. Together they have 1,941 reviews on four platforms, rated 4.7 out of 5 overall.
1,745
Reviews on Google
All 9 offices
76
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
115
Reviews on Trustpilot
Business-wide
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Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Bourne Estate Agents is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode across eight branches.
ESTAS winners in three years, the group and its branches: 2026, 2025, 2024. ESTAS award winner every year since 2024.
2025 2 Gold, 2 Silver, 2 Bronze, 1 Best in County and 8 Best in Postcode across eight branches ESTAS 2025 winners
2024 1 other award ESTAS 2024 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleDavid was very easy to get on with and very positive and proactive with everything from start to completion. Helpful, friendly, polite, professional and 100% genuine. Excellent service. Many thanks David
Good afternoon Karen and many thanks for your feedback. It was not only a pleasure to help you sell your house but also so glad that you found one to buy through me too and I look forward to handing over the keys soon. best regards David
5/5
GoogleVery supportive and friendly team with great customer service. Handling my rent professionally. The Letting team also support unexpected situations to help me move in smoothly.
Thank you for your google review. It is great to hear that you have been pleased with our service. We hope you enjoy your new rental. Regards, Bourne Estate Agents.
5/5
GoogleDavid worked with us to find the right property for our needs and then “held our hand” through the whole process. Great experience working with Bourne and David. Thank you.
Hi Marc, Thank you for taking the time to write your review. It has been our pleasure to help make this move happen and we all wish you the very best enjoying your new home. If you ever need our help again, feel free to get in contact. Regards, Bourne Guildford
5/5
GoogleHad a great & smooth experience with Bourne. Kathryne was super helpful and made the move easy for me and my family. Thank you
Thank you very much for your time in providing your five star review. Kathryne is a valued member of the team and takes a lot of pride in what she does and pleased that you have experienced a positive customer journey. We hope you enjoy your new rental property. Regards Bourne Guildford.
5/5
Googlethanks for the work guys. was pleased with my purchase. the guys (especially david) went above and beyond. chasing solicitors is a nightmare but takes alot of the stress out when the agents are helpful enough and can engage for you which these guys did. would use again for sure
5/5
GoogleI found all of the staff at Bournes estate agents Guildford very helpful From valuation right through to completion Whenever I rang didn’t matter who I spoke to they all dealt with queries immediately. Would thoroughly recommend them.
Dear Lin, Thank you for your wonderful review. We very much pride ourselves on the customer journey here at Bourne and the team are so happy we managed to find you a lovely buyer and have everything completed in a timely manner that suited your requirements. If there is anything we can do to help in the future, please feel free to get in contact. All the best, Bourne Guildford
5/5
GoogleGreat experience overall! The property is great and the service is even nicer. Thanks for Jessica's work especially for arranging everything and useful tips. Will definitely choose Bourne for my further property searching.
Thank you very much for the positive review. Great to see you have had a pleasant experience in what can be a very stressful situation. We hope you enjoy your new home. Regards, Bourne Estate Agents
5/5
GoogleBourne Guildford branch team were very professional and understanding, especially David who has been of great help since he took over my process and ensured the completion happened close to my deadline. Thanks for all the help.
Hi Georgi It was fantastic to be able to hand you the keys to your stunning new home, we hope you enjoy living there for many years to come. Many thanks for your feedback best regards David
1/5
GoogleHighly incompetent or just plain crooks! Without request or authorisation from the tenant, they change the date of leaving the property on a section 21 eviction notice, making it invalid. (different to the date on the tenancy agreement) Then, charge the tenant for the extra dates. At first I thought it was a genuine mistake but because they won’t rectify it, I now believe they are intentionally trying to get more money out of me. I was out of the property in the correct date, and I’m waiting to receive my deposit. The landlord has also written a reference with the correct date on it and they still won’t back down.
Thank you for the review. I am sorry that you feel your experience has not been a positive one with Bourne Estate Agents. I believe you are in direction communication with the landlord surrounding your security deposit. We will continue to work with you and the landlord to try and resolve this situation. If you need to discuss this further please contact David @ Bourne Estate Agents on 01483 458 338.
5/5
GoogleThank you very much Kathryne Hopkins for your great professionalism, hard work and diligence in securing us a perfect home. Thank you for constantly keeping us informed throughout the application process, everything went smoothly. We are extremely happy with the service we received and the home we have. Keep up the great work and we definitely look forward to work with you in the future.
What fantastic feedback concerning our colleague Kathryne. We really appreciate your kind words and pleased to hear that you are enjoying your new home. Kathryne will be waiting to hear from you in the future when you need our services again. Regards Bourne
5/5
GoogleGreat service with my purchase, where the purchase period was very quick (2 months and 2 weeks). All my questions were answered and any issues/concerns were quickly followed with the seller. I would recommend the Bourne Estate Agents from Guildford
Good afternoon Gabi, it was great to get you moved into your lovely property and we wish you many years of happiness in your new home. best regards David
5/5
GoogleExcellent service from Bourne's Guildford office - both in selling, and viewing potential properties; Alex, Tom, Jim, David, Regina and Amelia, Susie, Sarah - we appreciated you all! Friendly, efficient and responsive at all times; the problems within the chain were not of their making and we couldn't have asked for more effort in trying to keep the whole thing on the road. Highly recommended. Thankyou!
Hello Rowena, Thank you for your kind words, it really does mean a lot to the team here, we are so happy all the hard work paid off, as it usually does. We hope you are enjoying your new home and if at any stage in the future you need our help, please do get in touch. All the best and a very merry Christmas from all of us, Bourne Guildford
5/5
GoogleBourne are no ordinary estate agents!! Over the course of 9 months they nursed us through 2 buyers, 3 sellers and several potential nervous breakdowns :0) in our attempt to relocate from Guildford to Chester. David and his team were always available via email or phone and advised and supported us through difficult decisions. It sounds cliched but they really did go above and beyond what is expected to get our sale over the line.....for example chasing solicitors further up the chain on their supposed day off. I cannot recommend the Bourne boys enough and will miss them once we move. Their rates are competitive too.
Sam, Thank you ever so much for taking the time to write your lovely review. These are standards that we absolutely pride ourselves on as a business, so it really means a lot for you to put them into context. It’s also a huge help that you and Mr Walker have been a pleasure to deal with from the minute we booked the valuation, so I would like to pass thanks to you in that respect. As you know, if there is anyway we can help in the future, be it friends or family in the area, do not hesitate to get in touch. Kind regards, Team Bourne
5/5
GoogleFor several years, Bourne acted for me, on a full service basis, while I was a landlord for a flat in Guildford and then when I came to sell the same flat. Service throughout both roles was seamless and excellent. It was, by far, the most satisfactory experience I have had with an estate agency.
Hi John, thank you very much for your fantastic feedback. We take great pride in our sales and lettings business's and I am delighted that you felt they were up to your expectations. Thank you for your continued business, it is greatly apprecaited and we wish you well for the future. Kindest Regards, Bourne Estate Agents
5/5
GoogleCaitlin, David and the team at Bourne in Guildford were great from the start. They give a personal, comfortable and professional feel to the whole process and I had no problems - they were always there to answer any questions and provide any help. Nothing felt like a problem, even when I was being unorganised and at times useless! They guided me through it all very well. It was/is a great service with a competitive rate in comparison to other agents. It’s a 5 star from me and a massive thank you, would recommend the team to anyone!
Hi Brandon. Thank you very much for your kind words about our team in Guildford. We continously look to improve our service and pleased that you have had a successful interaction with us. It was fantastic to help secure tenants for you and look forward to working with you in the future. Safe travels. Regards Bourne Estate Agents.
5/5
GoogleFirst Class service from Amy she really has been fantastic from day 1. She found me a beautiful flat to rent as I begin my new life in Guildford. Highly recommend you go to Bourne estate agents and if all staff are as helpful and professional as Amy you will receive a 5 star service......
5/5
GoogleSecond time we have used Bourne, buying our first house and then selling it again through them when we were ready to move on. Great team, all very approachable and great communication. Made everything very easy when things were getting complicated. Would recommend.
Hello Jonathan, Thank you for taking the time to write this review. It’s always a pleasure to help returning customers make their move happen, we are so happy everything went through in good time. We hope you are enjoying your new home and if you ever need anymore advice in the future, please feel free to get in touch. All the very best, Bourne Guildford
5/5
GoogleApppointed Bourne as letting agent because I was impressed by Caitlin and Kathryne. Kathryne looked after the day to day matters and was excellent in providing detailed updates of viewings and potential tenants. She represented the property well to prospective tenants and always had my best interest in mind. I appreciated her efforts and will follow her where she will be the next time I need an agent.
Thank you very much for your positive feedback. Kathryne will be waiting to hear from you when you are ready to get the property back on the market. Regards, Bourne Estate Agents.
5/5
GoogleBourne dealt well with my recent purchase, particularly Jim Norman who liaised with everyone concerned in order to finalise the sale in record time. We worked against tight deadlines and the purchase was completed in 6 weeks. Jim was brilliant and extremely helpful, l am very grateful for all his work on this and also to Bourne
Hi, Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us and Jim prides himself on providing first class service. Regards Bourne Estate Agents.
5/5
GoogleAll staff at Bourne Estate Agents Guildford are first class. Their communication skills and efficiency certainly gets five stars. Under the helm of David Taylor Bourne they are the top agent in Guildford without doubt - motivated, knowledgeable, quick as lightening in response and excellent attention to detail. My sincere thanks to all staff for such outstanding service they offer to Landlords and no doubt in sales as well.
Thank you very much for your kind works Mrs Edwards. It has been a pleasure in securing your future tenants. If you ever need any further assistance please do not hestiate to contact us. Regards, Bourne Estate Agents.
5/5
GoogleI am extremely happy with the excellent service provided by Bourne Estate Agents Guildford team. Many thanks to Ayah Haydar for your exceptional service and timely responding and perfectly resolving our matters. Thank you very much for going above and beyond in ensuring that we feel comfortable at our new home.
Thank you very much for taking the time to provide this fantastic review. Ayah works tirelessly to ensure all tenants and landlords are as happy as possible. We hope you enjoy your new home. Regards Bourne Estate Agents.
5/5
GoogleBourne Estate Agents were amazing and Jim Norman and David were particularly helpful. They looked after all our needs , ensured the process ran smoothly and always kept us informed. I would definitely recommend Bourne if you looking to buy a property in Guildford.
5/5
GoogleExtremely efficient and helpful and very pleasant too ! Thank you !
4/5
GoogleFriendly staff, always ready to help and good local market knowledge.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Farnham has the most, with 541 reviews rated 4.7 out of 5, followed by Guildford with 538.
The nine Bourne Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Farnham won Gold, Alton won Trusted Agent and two more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in South East, and its branches won 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode awards. The group and its branches also won ESTAS awards in two earlier years.
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