Trusted Agent profile

Bourne Estate Agents in Farnham, Guildford, Woking and 6 more

4.7

★★★★★ Excellent

1,941 reviews across 9 offices and 4 platforms

Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Cobham, Ash Vale and Petersfield. Together they have 1,941 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,745

Reviews on Google

All 9 offices

Facebook logo

4.6 / 5

76

Reviews on Facebook

Business-wide

Yell logo

4.2 / 5

5

Reviews on Yell

All 9 offices

Trustpilot logo

115

Reviews on Trustpilot

Business-wide

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Our offices

Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Bourne Estate Agents is among the ESTAS 2026 winners.

  • GoldESTAS 2026: Best Regional Group (6-20 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Regional Estate Agency Group by Region, South East

ESTAS 2026: 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode across eight branches.

  • GoldESTAS 2026: Lettings (Landlords), South East (Surrey)Farnham
  • Best in CountyESTAS 2026: Surrey, Lettings (Landlords)Farnham
  • Best in PostcodeESTAS Best in Postcode 2026: GU9, Sales & Lettings (Landlords & Tenants)Farnham
  • SilverESTAS 2026: Lettings (Landlords), South East (Surrey)Guildford
  • BronzeESTAS 2026: Sales, South East (Surrey)Guildford
  • Best in PostcodeESTAS Best in Postcode 2026: GU1, Sales & Lettings (Landlords & Tenants)Guildford
  • BronzeESTAS 2026: Lettings (Tenants), South East (Surrey)Woking
  • Best in PostcodeESTAS Best in Postcode 2026: GU21, Lettings (Landlords & Tenants)Woking
  • Best in PostcodeESTAS Best in Postcode 2026: GU34, Sales & Lettings (Landlords & Tenants)Alton
  • SilverESTAS 2026: Lettings (Tenants), South East (Surrey)Godalming
  • SilverESTAS 2026: Sales, South East (Surrey)Godalming
  • BronzeESTAS 2026: Lettings (Landlords), South East (Surrey)Godalming
  • Best in PostcodeESTAS Best in Postcode 2026: GU7, Sales & Lettings (Landlords & Tenants)Godalming
  • Best in PostcodeESTAS Best in Postcode 2026: KT11, Sales & Lettings (Landlords & Tenants)Cobham
  • Best in PostcodeESTAS Best in Postcode 2026: GU12, SalesAsh Vale
  • Best in PostcodeESTAS Best in Postcode 2026: GU32, Lettings (Landlords & Tenants)Petersfield

ESTAS winners in three years, the group and its branches: 2026, 2025, 2024. ESTAS award winner every year since 2024.

ESTAS awards by year, 2025 to 2024
  • 2025 2 Gold, 2 Silver, 2 Bronze, 1 Best in County and 8 Best in Postcode across eight branches ESTAS 2025 winners

    • GoldESTAS 2025: Best Regional Group (6-20 Offices) in the UK, Lettings
    • SilverESTAS 2025: Best Regional Group (6-20 Offices) in the UK, Sales
    • Best in PostcodeESTAS Best in Postcode 2025: GU9, Lettings (Landlords & Tenants)Farnham
    • GoldESTAS 2025: Lettings (Landlords), South East (Surrey)Guildford
    • BronzeESTAS 2025: Lettings (Tenants), South East (Surrey)Guildford
    • Best in CountyESTAS 2025: Surrey, Lettings (Landlords)Guildford
    • Best in PostcodeESTAS Best in Postcode 2025: GU1, Sales & Lettings (Landlords & Tenants)Guildford
    • Best in PostcodeESTAS Best in Postcode 2025: GU21, Lettings (Tenants)Woking
    • Best in PostcodeESTAS Best in Postcode 2025: GU34, Sales & Lettings (Landlords & Tenants)Alton
    • Best in PostcodeESTAS Best in Postcode 2025: GU7, Sales & Lettings (Landlords & Tenants)Godalming
    • SilverESTAS 2025: Sales, South East (Surrey)Cobham
    • BronzeESTAS 2025: Lettings (Landlords), South East (Surrey)Cobham
    • Best in PostcodeESTAS Best in Postcode 2025: KT11, Sales & Lettings (Landlords & Tenants)Cobham
    • Best in PostcodeESTAS Best in Postcode 2025: GU12, SalesAsh Vale
    • Best in PostcodeESTAS Best in Postcode 2025: GU32, Lettings (Landlords & Tenants)Petersfield
  • 2024 1 award ESTAS 2024 winners

    • WinnerESTAS 2024: Best Local Estate Agency Group by Region, South East (Surrey)

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Bourne Estate Agents is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.

EA Masters by year, 2020 to 2018

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Latest reviews from every Bourne Estate Agents office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We had a difficult moving situation coming across country for work whilst my wife was also pregnant. Bourne - specifically Gemma - facilitated the process, advocated on our behalf and performed very well. It is very likely we will use them for a future move and I would certainly recommend

Matt · 13 June 2023 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you Matt for your review, we are so pleased to have got your new home over the line. It is a super location and I am sure you will have many happy years there. Gemma really does go the extra mile to make sure all goes as smoothly as possible, even when faced with extreme difficulty. Regards Andrew and the team at Bourne.

5/5

Google

Exceptional service from Gemma and the team at Bourne in selling our home. Great marketing. Diligent and on the case throughout what ended up being a 6 sale month process. Would certainly use again

Andrew · 13 June 2023 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you Andrew for taking the time to review our services, it is appreciated. We wish you all the very best in your new home and please do keep recommending us. Regards Andrew and the team at Bourne.

5/5

Google

We were purchasing a property being sold by Bourne's, so they weren't actually working for us. However once the purchase had been agreed, they went over an above what I'd expect from an Estate Agents, facilitating various requests and helping to moving things forward swiftly. From agreement to completion we managed in five weeks, thanks to Andrew and Gemma. If I was selling a property I would be using them.

Russel · 13 June 2023 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you Russel for your review. It certainly was a quick turnaround and we are so pleased to have made that happen and avoid the issue of potentially having to move twice. Regards Andrew and the team at Bourne.

5/5

Google

Highly recommend Bourne Estate agent especially Ayisha and Holly. Their attentive, professional service accommodates for my last min request. I am an oversea tenant and they communicate well with me and guide me with lots of useful tips! My exchange cannot be flawless without them. Truly appreciated!!

Li · 13 June 2023 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you for your kind words and taking the time to review our services. Ayisha and Molly really are the rental dream team and work incredibly hard to make a stressful process and seamless as possible. Regards Andrew and the team at Bourne.

5/5

Google

Bourne exceeded our expectations. From initial valuation to marketing and completion the team went above and beyond. Gemma, who managed our sale was on top of everything, keeping the momentum of the sale and helping to overcome issues elsewhere in the chain. I can't recommend Gemma and the team at Bourne highly enough.

Adam · 13 June 2023 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you Adam for the review. It is very much appreciated. Gemma is certainly tenacious in getting the sale over the line. Regards Andrew and the team at Bourne.

5/5

Google

Bourne dealt with the sale of my mother's flat effectively and professionally. When the legal process became prolonged and tricky, Roanna kept everything on track with her updates and contact between all the parties. I am very happy with the service from Bourne Estate Agents.

Joanna · 13 June 2023 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you Joanna for your feedback and review. There are several bumps along the road at present with sales but we do make sure we are all on message whether that be good or bad news. Roanna is a real asset to the company and I will pass on your thanks. Regards Andrew and the team at Bourne.

5/5

Google

We decided to sell with Bourne based on our neighbours recommendation and it was most definitely the right choice! We are extremely happy with the service provided by Bourne. Gemma in particular went above and beyond, her thorough, proactive and friendly approach was fantastic. Thank you all so much!

Sarah · 13 June 2023 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you Sarah for taking the time to post a review, very much appreciated. We got there in the end and your new home will be completely worth it. Both yourself and Steve have been a pleasure to deal with. Regards Andrew and the team at Bourne.

5/5

Google

Andrew and his team enabled us to complete on the sale of my mother-in-law's bungalow in Alton. From the start, Andrew was very enthusiastic about the property and its location and this was a primary factor in appointing Bourne, as other estate agents were also very interested but maybe not quite as excited at the prospect. The professional advice that he offered surprised us but he turned out to be 100% right: the bungalow was sold to a family who fell in love with the plot rather than the developer we had imagined would buy it. This was an unexpected - but considerably better - outcome and we are grateful to Bourne for enabling it. Andrew, Gemma and team were very responsive to all of our calls and emails throughout the sale process and proved to be effective conduits between the buyers and ourselves, on the tiny matters as well as the huge. We would be very happy to recommend Bourne in Alton. Thank you to Andrew and everyone for partnering with us throughout the process.

Kim · 13 June 2023 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you Kim for taking the time to review us. You've been a pleasure to deal with and we are so pleased to achieve a positive outcome for all involved. Wishing you and the family a fantastic Christmas, regards Andrew and the team at Bourne.

5/5

Google

I rarely write reviews but I have had such good service from Bourne estate Agents in Alton that I feel I want to highlight them and give the praise they deserve. As a family we have had a few dealings with them and in every single case they have gone above and beyond service levels that we would have expected. They one hundred percent work in the best interest of their clients and I cannot fault anything about the company, so if you are looking to sell,buy or rent a property in this area I would say they are the best agents to use.

Linda · 13 June 2023 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you Linda, your review and feedback is greatly appreciated. We always strive to make sure our processes are correct and aligned with the expectations of all clients. Regards Andrew and the team at Bourne.

5/5

Google

We had such a great after service from Gemma at Bourne after our offer was accepted. She was completely professional throughout the whole process and really kept our purchase on track. Being new to the area she recommended all the key services that we needed. Without her hard work I’m sure the process wouldn’t have gone through as soon as it did. Thank you Gemma!

Anna · 13 June 2023 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you for taking the time to review our service, it is greatly appreciated. Regards Andrew and the team at Bourne.

5/5

Google

I recently renewed my rental agreement through Bourne Estate Agent in Alton and I couldn't be happier with the service I received. From the moment I contacted them, they were professional, responsive and went above and beyond to help with all my requests. They answered all of my questions promptly and made the whole process smooth and stress-free. A huge thanks to Louise as I dealt with her most of the time throughout last year, but other members of staff were very helpful too. I would highly recommend Bourne Estate Agent to anyone looking for a reliable and trustworthy estate agent. Thank you so much for all your help!

Marat · 13 June 2023 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you for taking the time to review our service, it is very much appreciated. Regards Andrew and the team at Bourne.

5/5

Google

Blown away by the level of hard work provided by Bourne (with special thanks to Phoebe) during our house sale. From the start they were absolutely brilliant, with lots of viewings booked in and getting helpful feedback after each. After accepting an offer we were kept well informed and given guidance where needed (our first time selling a property). Towards the end, when the transaction became quite stressful, the support to myself and the work put in by Phoebe was amazing. I’m sure that without her, it still wouldn’t have gone through. I would recommend Phoebe and Bourne over and over - absolutely brilliant.

Kristina · 13 June 2023 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you Kristina, your review is really appreciated and we are so happy that we were able to get the sale over the line after a stressful period. Your comments will also be greatly received by Phoebe who I know worked incredibly hard to make this happen. Regards Andrew and the team at Bourne.

5/5

Google

Bourne Estate agents in Alton have been amazing from the beginning to the end of my house sale! They are a very supportive and proactive team. A huge thanks to Roanna for being so focused and helping me along the way when the sale process got tough! I would fully recommend Bourne to help you sell your house, you will not be disappointed.

Louise · 13 June 2023 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you Louise for your review and thank you for giving us the opportunity to sell your home. Roanna is a superstar and always goes above and beyond. All the very best in your new home as well. Regards Andrew and the team at Bourne.

5/5

Google

Bourne couldn’t be better! The whole team but in particular, Roanna and Andrew were incredible. They worked tirelessly to help with both our sale and our purchase and despite some challenges, we got there and Roanna remained professional, friendly and helpful throughout. The advice and support we received was first class and honestly, Bourne are the best agent we have worked with for house purchases having moved a couple of times now.

Vicki · 13 June 2023 · Bourne Estate Agents Alton

Agent replied · 12 June 2024

Thank you for your review, it is very much appreciated. We are so glad to have got your sale and purchase through after some difficulties along the way. We wish you and the family the very best in your new home. Regards Andrew and the team at Bourne.

5/5

Google

Rating only, no written review.

WONG · 13 June 2023 · Bourne Estate Agents Guildford

Agent replied · 21 November 2024

Hi, Thank you very much for your time and writing your review. We are pleased that you have had a positive experience with us. We hope you enjoy your new home. Regards Bourne Estate Agents.

5/5

Google

Rating only, no written review.

Gatto · 13 June 2023 · Bourne Estate Agents Guildford

Agent replied · 21 November 2024

Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. Regards Bourne Estate Agents.

5/5

Google

Rating only, no written review.

Lorraine · 13 June 2023 · Bourne Estate Agents Guildford

Agent replied · 21 November 2024

Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. Regards Bourne Estate Agents.

5/5

Google

Fast and amazing customer service!

Casey · 13 June 2023 · Bourne Estate Agents Guildford

Agent replied · 12 June 2024

Hi Casey, Thank you for taking the time to write this fantastic review. Its always nice to receive great feedback like this and even better that our hard work is noticed. Many Thanks Bourne

5/5

Google

You provided us with a professional and friendly service. Very easy to communicate and always available for us. Very helpful and all our queries answered in a timely manner. Highly recommended. Thank you once again for all you help.

Monika · 13 June 2023 · Bourne Estate Agents Guildford

Agent replied · 12 June 2024

Hi Monika Many thanks for your kind review, it was lovely to be able to help you with the purchase of your lovely property in Guildford. We wish you many happy years in your new home. regards David

5/5

Google

Tom and his colleagues were brilliant and did everything they could to get us to our exchange! 5* well deserved!

Phil · 13 June 2023 · Bourne Estate Agents Guildford

Agent replied · 12 June 2024

Hello Phil, Thank you for the taking the time to write this review. So glad we managed to push everything through for you before the Christmas break. We hope you enjoy your new home. Bourne Guildford

5/5

Google

Great experience, very well done to Jim who was so patient with all our questions 😊 well informed about the property we have sold with them . Would recommend them and use their services in the future. Thank you 🙏

Asia · 13 June 2023 · Bourne Estate Agents Guildford

Agent replied · 7 January 2025

Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. Regards Bourne Estate Agents.

5/5

Google

Great service, reliable and friendly. Kathryne especially is amazing, very helpful and fast with all my queries and questions, made the rental process smoother and worry free.

Iro · 13 June 2023 · Bourne Estate Agents Guildford

Agent replied · 12 June 2024

Hi Iro, thank you very much for your great feedback. Great to see Kathryne's great talents shinning through to her clients. We hope you enjoy your new home and look forward to working with you during your tenancy. Many Thanks, Bourne Estate Agents.

5/5

Google

After working with Charlotte from Bourne's Property Maintenance team for a while, I have found that Charlotte always follows up issue of my house very quickly and also provide good detail of the issue. She also tries to help me to look for solution for issue too. Many thanks

Kaikan · 13 June 2023 · Bourne Estate Agents Guildford

Agent replied · 12 June 2024

Thank you Mr Shing for your kind words regarding the service provided to you by your property manager Charlotte. It makes us proud to know that our team are providing the 5 Star service our clients deserve.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Bourne Estate Agents

Which Bourne Estate Agents office has the most reviews?

Farnham has the most, with 541 reviews rated 4.7 out of 5, followed by Guildford with 538.

Where are the Bourne Estate Agents offices?

The nine Bourne Estate Agents offices, by town:

  • Alton: 72a High Street, Alton, GU34 1ET
  • Ash Vale: 244 Shawfield Rd, Ash Vale, GU12 5DJ
  • Cobham: 13 Oakdene Parade, Cobham, KT11 2LR
  • Esher: 29 High Street, Esher, KT10 9RL
  • Farnham: 29 Downing Street, Farnham, GU9 7PD
  • Godalming: 41 High Street, Godalming, GU7 1AU
  • Guildford: 5a Trinity Gate Epsom Road, Guildford, GU1 3JT
  • Petersfield: Swan House, 2 Swan St, Petersfield, GU32 3AD
  • Woking: 36 Commercial Way, Woking, GU21 6EN
Has Bourne Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards, Farnham won Gold, Alton won Trusted Agent and two more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in South East, and its branches won 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode awards. The group and its branches have also won 22 other industry awards since 2018.

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