5/5
Bourne helped us sell our flat and were very efficient even though the process took longer than we expected, George kept us updated. He was helpful and made sure things moved forward with the sale.

Trusted Agent profile
★★★★★
1,941 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Cobham, Ash Vale and Petersfield. Together they have 1,941 reviews on four platforms, rated 4.7 out of 5 overall.
1,745
Reviews on Google
All 9 offices
76
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
115
Reviews on Trustpilot
Business-wide
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Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Bourne Estate Agents is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode across eight branches.
ESTAS winners in three years, the group and its branches: 2026, 2025, 2024. ESTAS award winner every year since 2024.
2025 2 Gold, 2 Silver, 2 Bronze, 1 Best in County and 8 Best in Postcode across eight branches ESTAS 2025 winners
2024 1 other award ESTAS 2024 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Bourne helped us sell our flat and were very efficient even though the process took longer than we expected, George kept us updated. He was helpful and made sure things moved forward with the sale.
5/5
Annie was professional, friendly and absolutely fabulous. Thank you.
Thank you, all the best!
5/5
Professional service with refreshing clarity on fees and processes and excellent attention to detail whilst being friendly and helpful
Thank you for taking the time to leave this review Hillary
5/5
Smooth process from start to finish. Professional service Excellent customer service from Maddie.
Thank you for your 5 Star review. Most appreciated.
5/5
Emily was absolutely excellent throughout the whole process of letting my home - always cheerful, helpful and professional. I would highly recommend her and Bournes Petersfield to anybody!
Thank you James for the very positive feedback, All the best, Bourne
5/5
Purchased a property through Bourne Farnham and had excellent service and correspondence throughout with Rebecca & her colleagues.
Dear Ed, thank you so much for the kind review. We are very happy to hear that you had excellent service, if you need us in the future we would love to help. Wishing you all the very best in your new home.
5/5
Bourne estates agents are the best in town. Reliable and professional, they don’t do BS.
Hi Joseph, thank you very much indeed, we really do appreciate your kind words.
1/5
IMPERSONATORS Their local director turned up with my landlord and pretended to be a contractor (he was fooling no one in his business attire). We refused him entry as he did not provide his credentials I therefore complained to their owner. His response was that their director was put in an "awkward position, through no fault of his own." As vulnerable tenants we find this completely unacceptable.
Mr Wong, having checked our database, we note you have never bought, sold, Let or let out a property via Bourne Estate Agents so we conclude that you are NOT a client of Bourne Estate Agents. We strongly dispute your damming and deeply untrue comments that we would impersonate contractors and alike…
1/5
Recently rented a house through these guys..All i can say is Never again. Had over completely with the deposit. To and throw with a lady called Karen Reynolds who actually told me she didnt really care. Boy was that the truth..Just nightmare from start to finish. They always favour the landlord so you have no chance getting a fair resolution to your dispute if you want any kind of reasonable portion of your deposit back...Use another agent !!
We are extremely disappointed to hear your comments. I have notified our Woking office, of your comments as this matter refers to the Woking office not the Farnham branch. Bourne will always remain impartial during the negotiation of a deposit release and do not favour either landlord or tenant as is our legal responsibility. We will however, always advise the landlord and tenant on a fair deduction against the deposit based on the condition of the property at time of check out. In the event that you do not agree with the proposed deductions you, as tenant have the option to approach the Tenancy Deposit Scheme for arbitration purposes which you have not done in this case. Many thanks and I know my colleagues are in regular communications on this matter-Adrian Cannon
5/5
I have deal with Jacques Smit from Bourne's Property Maintenance team for a while, I have found that Jac has managed all the situations professionally in my property. He always reportv issue promptly and follows up issue of my property and also provide good detail of the issue. He also tries to help me to look for solution for issue too. It is a 5 Star from me about the service from Jac
Thank you for taking the time to leave this review, much appreciated
5/5
I have worked in this industry for many years and can say with hand on heart that Bourne’s Farnham have been the best Estate Agents we have ever used. The reasons are many: good work ethic, team players, great communication between themselves and the client, enthusiastic, professional, knowledgeable, each and every department have scored well because of their skills and commitment. Thank you all, it has been a great experience and in a life that is not perfect, you came high up the list of achievers. We will of course use you again should the need arise. Thanks too to Adam who worked tirelessly, and Rebecca whose tact and calm persona paved the way for a smooth transition to exchange of contracts. Very much appreciated. It may be a small office but don’t be fooled, they all have their fingers on the pulse and their noses to the ground (excuse the expression!) which is what makes them the success they are. And finally, always a bright and friendly approach. Well done all.
Hi Ingrid, Thank you ever so much for your kind words, we really do appreciate it, it has been an absolute pleasure dealing with you. All the very best-Alex
5/5
I have been renting through the agency for the past 9 months and all issues have been dealt with instantly. Sarah is a real asset to the team to keep us updated and activate any follow up.
Thank you for taking the time to leave this review Florence, I will let Sarah know. Kind Regards - Adrian
5/5
Had a wonderful experience with Bourne in Farnham. Rob was amazing, took as much stress as possible out of the house purchase, great communication, a pleasure to deal with!
Thank you so much for your kind review, Rob said you were an absolute pleasure to deal with and we all wish you all the happiness in your fabulous new home.
5/5
Bourne did a great job of responding to enquiries and carrying out several viewings. They are professional and diligent. Thanks again.
Thank you so much Alex, I really appreciate the review, all the best for the future - Adrian
5/5
Hi who ever it may concern. Sherman Wong put on here running the Bourne estate agents down. My partner let them stay in the house for a while now they will not get out. He has no right in saying anything about them. We have got nothing but praise for the STAFF at the estate agents.
Thank you Carol for clarifying the situation.
5/5
Really cannot recommend Bournes enough. The sale of my mum’s flat has just completed and it was very tough process for me because she had passed away. Rob was both empathetic & professional to the end in what were difficult circumstances for me. Great comms too from start to finish. Thank you!
Thank you so much for the kind review Mel, it was a real pleasure for us to handle the sale and we really do appreciate the opportunity. All the very best-Adrian
5/5
We recently bought our house through Bourne and they were brilliant, we highly recommend them. A special shout out to Rebecca who was fantastic in helping us through the process, she was always friendly and approachable, making what can be a very stressful experience much easier.
Thank you Jamie, Rebecca has said you were delight to deal with and we wish you all the happiness in your new home-Many thanks-Adrian
1/5
We rented with Bourne for 2 years and I simply have nothing good to say about them; they displayed a total lack of respect for us as tenants and were on occasion outright rude, and seemingly oblivious to their ineptitude. Reported issues, including a leak in the kitchen and resulting mould issue, were left unanswered and unresolved for months at a time and they fought back on almost everything. I hear good things about their sales department, but they're certainly not using the A-team for lettings...very poor customer service. Avoid.
Dear Richard, We are very surprised and sorry to read your recent review, as looking back over the duration of your 2 year tenancy, all communication from you has been positive. Bourne take comments such as these extremely seriously and would like the opportunity to investigate this further. Please can you contact me on 01252 722883 as soon as possible so we can understand your concerns? Kind regards
5/5
A Great responsive and professional team. I have been delighted with the service received at Bourne Estate agents Farnham. . A special shout out to Rebecca Bray , who relentlessly supported me through the whole process . Great job.
Thank you so much Faye, we really do appreciate it, all the very best
5/5
Excellent service by Bourne from start to finish. The listing was pain-free, and Rebecca did an excellent job with the viewings, securing the sale and smoothing the path to completion. Very happy with the experience and would recommend to others without hesitation.
Thank you so much for the kind review Paul, we really appreciate it- All the best to you and the family
5/5
I have just sold my third property through Bourne in the last 14 years and have again dealt with Adrian Cannon. I have always admired and respected his advice and honesty, and every time it has proven to be 100% accurate. Obviously I would never recommend anyone else or indeed any other agents apart from Bourne.
Hi Chris, thank you very much indeed, we really do appreciate your kind words.
5/5
Bourne have been amazing through what has not been the most straightforward of sales. We couldn’t have asked for better estate agents and wouldn’t hesitate to recommend using them. Special mentions to Rob and Rebecca who have been more than supportive and who have helped us navigate a very stressful, at times, road to completion!
Thank you so so much for the kind review Charlie-All the very best
5/5
The initial meeting with Adam gave us confidence for putting our house on the market with Bourne Estate Agents. Throughout the process Rebecca supported and kept us updated by what proved to be a rather drawn out process. We are very grateful to both of them for achieving a highly successful outcome.
Thank you Elizabeth for your review, we are very pleased to hear this, Kind Regards, Bourne
5/5
After buying my property through Bourne 6 years ago, I asked them to value my house for sale at the start of 2022. Remembering us from previously Rob and Adrian attended the valuation and the genuine, enthusiastic nature instantly made us feel that listing the property with them was the right choice. Ever since, Rob, Adrian and the whole team have been incredibly supportive, professional, honest and helpful regarding feedback and problem solving. Their communication has been first class, with us never waiting a long time for a response or answers to our questions. We cannot recommend this team enough. Absolute pleasure to deal with and would again at the drop of a hat. Thank you 'Bourne' for everything and making our move happen.
Thank you so so much for your kind review. We are over the moon to have got you moved again. As always you have been a real pleasure to deal with. Thank you also for the coffees and buns the other morning, they certainly brightened our morning. All the very best for the future-Adrian & Rob and the Farnham team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Farnham has the most, with 541 reviews rated 4.7 out of 5, followed by Guildford with 538.
The nine Bourne Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Farnham won Gold, Alton won Trusted Agent and two more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in South East, and its branches won 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode awards. The group and its branches also won ESTAS awards in two earlier years.
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