Trusted Agent profile
★★★★★
1,941 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Cobham, Ash Vale and Petersfield. Together they have 1,941 reviews on four platforms, rated 4.7 out of 5 overall.
1,745
Reviews on Google
All 9 offices
76
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
115
Reviews on Trustpilot
Business-wide
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Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat experience with these folks! Exceptionally friendly and helpful agents always seem to be at the ready to receive a call. Isabel was especially good to my fiancee and me as we looked for a new home outside of London. We are now very happy new residents in Farnham as a result!
This is so great to hear, thank you Joseph! All the best, Bourne Farnham
5/5
GoogleI have used Bourne Estate Agents (both the Farnham and Alton branches) for years to manage my buy-to-let properties. The service offered by both lettings teams is consistently outstanding. They take care of everything, and nothing is too much trouble. From finding tenants, arranging any pre-tenancy works to the properties, making sure all necessary safety certificates are obtained, to the day-to-day managing of all maintenance issues and tenancy renewals, the team at Bourne always do a professional, efficient job, and, just as importantly, are a pleasure to deal with. I highly recommend!
Thank you for your review Fiona, it has been a pleasure to have dealings with you for so many years and look forward to the years to come! All the best, from everyone at Bourne
5/5
GoogleHugo has helped me on my quest for a property. Although he has just very recently started at this particular agent, he has gone out of his way to find me all of the knowledge I need. Incredibly helpful and can’t fault his help. Thank you Hugo, and look forward to continuing.
5/5
GoogleI cannot speak highly enough about Steve Darling, who represented our buyers in a very complex chain. When we were struggling to get responses from our own estate agents and solicitors, Steve personally kept us informed and where necessary put pressure on other elements of the chain when our own representatives were showing o sense of urgency. Obviously Steve had no responsibility to us, yet was the only one who empathised with the stress unnecessary delays were causing to all parties and went above and beyond to ensure appropriate action was taken. If only we lived in Surrey!
Thank you David, very kind of you. I am glad all was finally sorted and now you can all enjoy your new homes. Was difficult, but a pleasure to help get all sorted. Thank you again Steve
5/5
GoogleAbsolutely amazing estate agents! Steve was our main point of contact and wow, he went above and beyond to get our sale and purchase through. We had a particularly long and very complicated chain and to be honest, without the dedication from Steve and his team I don’t think our dream move would have happened. Thank you!
Thank you Ellen for your kind words. Seeing completion was a big sigh of relief.. lots of work up and down the chain, thank you for all your support along the way also. Enjoy your new home Steve
5/5
GoogleI had the pleasure of working with Mr. Steve Darling from Bourne while attempting to sell my property. Throughout our collaboration, I was continuously impressed by their dedication, professionalism, and thorough understanding of the market. Steve was always approachable, providing timely responses to my queries and offering invaluable advice. Their commitment to ensuring the property was presented in the best possible light was commendable. Navigating the property market can be challenging, but having an agent like Steve made the experience considerably smoother. I highly recommend Bourne Estate Agents to anyone looking to sell or buy a property. Their expertise and dedication truly set them apart in the real estate industry. Thank you, Steve, for your outstanding support and dedication during our collaboration.
Mohamed you are most kind. was a pleasure working with you. I wish you and your family all the best in your new home and you know where I am if you need anything Regards Steve Darling
5/5
GoogleThanks Amy for all the support. It’s was truly awesome and professional . And Amy helped through the process with proper follow ups . Thanks Amy and Team
Thank you very much for your feedback. We appreciate your comments and hope you enjoy your new home.
5/5
GoogleThe rental process is simple and easy to understand. Agent responds to messages very quickly, efficiently and very responsible. I really appreciate Caitlin's help.
Thank you very much for your reply. I am pleased to hear that you experience with us as easy and simple. We pride ourselves on great customer service and pleased you agree. We hope your new rental property and please do not hesitate to contact us in the future if you require any further assistance.
5/5
GoogleDealing with Jessica has been a pleasure since the beginning, making the whole moving experience stress free...Any queries have been answered and dealt with immediately! She is a credit to the company! I would definitely recommend Bourne to anyone!
Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. We hope you enjoy your new home. Regards Bourne Estate Agents.
5/5
GoogleThank you so much to Amy and the rest of the Bourne estate agency team in Guildford. I thoroughly enjoyed working with such an efficient and friendly estate agency and they truly helped me the best way they could to find my ideal home, which I have settled in very nicely in. Many thanks, Victoria
Thank you for taking the time to write this great review, we really appreciate it. Amy prides herself on providing first class service and getting tenants secured into their dream property. We hope you enjoy your new home and please do not hesitate to contact us in the future if you require any further assistance.
5/5
GoogleExcellent service
5/5
GoogleIf I could give 6 stars out of 5 I would! These guys were communicative and efficient, driving the sale and keeping me informed at all stages, all whilst being decent and friendly humans. I had had a bad experience with another agent in Woking and was very selective about who I would allow to market my house the second time. Bradley, who was dealing with my sale was always truthful, reliable and personable. Andy, who appraised my property was also always honest, personable and available to discuss my property when required. I’ve had misgivings about agents previously not really working hard for their fee, but these guys really worked beyond expectations and deserve their fee. The other side had a particularly bad conveyancer and Bradley did everything he could to help the buyer and I to keep the process moving. If you have a property to sell or rent, or are looking to buy/rent, then I can’t recommend Bourne more highly. Thank you so much!
Hi Davina, Thank you for the amazing review, it was not straight forward but persistence paid off. I have passed your feedback onto Bradley and the team. Best wishes for the future. Andy Gearing - Director
5/5
GoogleBournes have just handled my property sale for me. They have provided a totally professional service but are friendly and approachable. Tom has been an absolute dream, nothing has been too much trouble for him. Jim has also been on hand with some sound advice. The dream team. Would without doubt use them again and I highly recommend them if you are thinking of selling.
Hello Tracy, Thank you for taking the time to do this review. Your kind words are very much appreciated by the team, it was an absolute pleasure helping you sell your home and if you ever need our advice again, you know where we are. All the best, Bourne Guildford
5/5
GoogleThis is the 2nd time I have bought/sold a property via Bourne and just like the first time, they have been absolutely fantastic. A huge thank you to Shaun, Ross and Bradley. Each of them helped me during this stressful time. My knowledge in this industry is limited, however I was confident and reassured by their experience and their efficiency that they would provide me with a fantastic and quick sale. Shaun kept me very well informed throughout the whole process and was always available to speak to me when I called in, he answered any of my questions and put me at ease. Ross took fantastic photos of my house which brought in so much interest, he also showed around all the viewings and gave me feedback from each viewing. Ross even remembered taking photos of my house about 2 years prior, which were actually the photos I saw which made me buy my house (the continuity was amazing and made my experience so personal). They also sold my house for a considerable amount more than I thought it would ever go for (within a very short time too). So once again, thank you all very much. When I buy my next house, I will be using these guys again! 100% recommend!
5/5
GoogleBourne helped us sell our flat and were very efficient even though the process took longer than we expected, George kept us updated. He was helpful and made sure things moved forward with the sale.
5/5
GoogleI will say one thing, Bourne Estate agents was so efficient and helpful! i would highly recommend them to all looking to rent or buy. Thank you to Isabel and Maddie for helping me and making the journey a great one
Thank you for this lovely review, very kind! All the best, Bourne Farnham
5/5
GoogleRoanna in bourne was genuinely fantastic. She was really friendly and helped me out with the portal my solicitor used when I got stuck. Several times! When my buyer pulled out, she pulled all the the stops out to get another buyer for me asap before I lost the house I’d absolutely set my heart on! Between her and Lou they secured me another buyer in a matter of days. She was helpful the whole way through but was also honest when everyone in my chain was pushing for an earlier date she gave me a more realistic time frame but still managed to secure an easier date! I would 💯 use them again. Not that I plan to move again anytime soon!!!
Thank you for your review, it is appreciated. The team here at Bourne will always help where we can irrespective of hurdles thrown in our way. We are glad if worked out in the end. Regards Andrew and the team at Bourne.
1/5
GoogleThey don't call you back !
Dear Anjali, We apologise for the inconvenience you experienced with our service. We fully understand how important it is to receive prompt communication, and we're sorry we fell short of your expectations in this regard. Due to high demand for the property, we were unable to contact you as quick as we would have liked. We aim to contact every client directly by phone rather than just email, this does take longer however we feel is much more beneficial. We take your feedback seriously and will be looking into our communication processes to identify areas for improvement. We value your business and your feedback, and we'd like to make things right. Please consider giving us another chance to assist you. You can reach out to us directly at 01483 458 338 and we'll do everything we can to address your concerns promptly. Thank you for bringing this to our attention. Regards Bourne Estate Agents
5/5
GoogleKathryne was helpful when myself and friends were looking for student accomodation, always updating us with new properties based on our criteria and seeming to genuinely put our best interests first. We ended up renting via a different agency but they were nothing but helpful and respectful of our wishes. Thank you :)
Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. Regards Bourne Estate Agents.
5/5
Google5 star service from Bourne Estate Agents. The renting process was handled very professionally and the service I have had from the managing agent since I moved into the property, has been excellent. Any queries/problems have been dealt with promptly and efficiently, in a friendly manner. I would highly recommend them.
Thank you very much for taking the time to provide us with a five star Google Review. We pride ourselves on having a proactive approach to securing tenants with properties and successfully managing them. We hope you enjoy your new home and please do not hesitate to contact us in the future if you require anything further.
4/5
GoogleAmy has been in touch over the past few months to alert me when potential properties come to the market and she is such a friendly, efficient and professional Agent I am really impressed with her patience and persistence. I am quite fussy about my search and she is always helpful and kind, she replies to my emails within the hour and so far she has been notifying me promptly whenever a flat I might be interested in becomes available. I have dealt with several Estate Agents over the past year and I can certainly recognise professional, dedicated individuals when I come across them. I truly hope that I will be finally able to find the right place to move into and I will have to thank Amy for that!
5/5
GoogleWe'd highly recommend the team at Bourne Godalming who have recently completed a sale and purchase for us.
5/5
GoogleI have been very happy with the service I have received from Bournes. Gareth and Shane have worked very closely with me. Both have been extremely helpful, approachable, professional and courteous throughout.
5/5
GoogleMovingninto the property I had a few hoops to jump through but moving out was much easier. Staff more helpful when moving out.
Thank you for taking the time to review our service, it is very much appreciated.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Farnham has the most, with 541 reviews rated 4.7 out of 5, followed by Guildford with 538.
The nine Bourne Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards: Bourne Estate Agents, Farnham won Gold; Bourne Estate Agents, Alton won Trusted Agent; Bourne Estate Agents, Woking won Trusted Agent; Bourne Estate Agents, Guildford won Trusted Agent.
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