5/5
GoogleThank you to Genna and Maddie from the Farnham rentals of Bourne. You both made a very difficult and stressful time for me a lot easier with your knowledge and support.
Agent replied · 19 June 2024
Thank you very much Nicola
Trusted Agent profile
Bourne Estate Agents in Farnham, Guildford, Woking and 6 more
★★★★★
1,941 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Cobham, Ash Vale and Petersfield. Together they have 1,941 reviews on four platforms, rated 4.7 out of 5 overall.
1,745
Reviews on Google
All 9 offices
76
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
115
Reviews on Trustpilot
Business-wide
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Our offices
Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
- Bourne Estate Agents Farnham29 Downing Street, GU9 7PD541 reviews · 383 on Google (4.7)33 in the last 90 days
- Bourne Estate Agents Guildford5a Trinity Gate Epsom Road, GU1 3JT538 reviews · 364 on Google (4.5)58 in the last 90 days
- Bourne Estate Agents Woking36 Commercial Way, GU21 6EN434 reviews · 334 on Google (4.8)36 in the last 90 days
- Bourne Estate Agents Alton72a High Street, Alton, GU34 1ET388 reviews · 218 on Google (4.8)21 in the last 90 days
- Bourne Estate Agents Godalming41 High Street, GU7 1AU369 reviews · 186 on Google (4.8)15 in the last 90 days
- Bourne Estate Agents Esher29 High Street, KT10 9RL198 reviews · 60 on Google (4.9)14 in the last 90 days
- Bourne Estate Agents Cobham13 Oakdene Parade, KT11 2LR105 reviews · 105 on Google (5.0)4 in the last 90 days
- Bourne Estate Agents Ash Vale244 Shawfield Rd, GU12 5DJ95 reviews · 95 on Google (4.8)0 in the last 90 days
- Bourne Estate Agency PetersfieldSwan House, 2 Swan St, GU32 3AD0 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Bourne Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleWe’ve now been waiting for Bourne to release our deposit for almost three months. They’re staff are so eager to quit that you talk to a different person each time you call (who just started and has no idea what they’re doing). It’s a shame when we first let from them they seemed to have it together but it’s all gone downhill. Run, don’t walk away from a Bourne-listed property or you’ll regret ever interacting with them.
Agent replied · 19 June 2024
Dear Brian, I am sorry to read this review, I have investigated the tenancy in detail plus spoken to our head of property management (Matthew Ware) to understand more. Looking into your tenancy I can see you actually moved out 7 weeks ago on the 1st September, so we are unclear where ‘three months’ comes from? As discussed with you, we always aim to release the deposit as soon as possible, however, this is dependent on discussions between yourself and the landlord regarding potential deductions coming to a successful conclusion. The Tenancy Deposit Scheme (TDS) guidelines indicate that these discussions are able to take place for up to 3 months from the check-out date before the matter can be referred to the TDS, who will arbitrate on the dispute as an independent 3rd party. Throughout this process it is between yourself and your landlord to come to an agreement regarding deductions. Bourne can only release the deposit once this has been formally reached by both parties. I am sorry you feel that Bourne is at fault here, however, we can’t release the deposit until we receive an agreed instruction by both tenant & landlord. I understand our accounts department released the balance of your deposit yesterday, minus deductions you had agreed with your landlord so we hope this brings the matter to a close for you, however, if you have any further questions please feel free to contact Matthew. Kind Regards
5/5
GoogleBourne have been very helpful throughout the process of selling, respectful and not pushy. All communication has been in a timely and friendly manner. I would recommend Bourne to friends.
Agent replied · 19 June 2024
Thank you so very much Hannah, we wish you all the very best
5/5
GoogleFrom the first contact all the way through to finding tenants for our property Bourne have been communicative, supportive and professional. Letting property can be a minefield, however, Bourne have made the process simple for us and done all of the heavy lifting. They found us great tenants quickly and are very responsive to any issues raised. I would highly recommend.
Agent replied · 19 June 2024
Thank you Richard, your review and comments are greatly appreciated
5/5
GoogleGreat service from Steve Darling and his team.
5/5
GoogleAs first time buyers the experience can be a little daunting. We had seen some other houses but we found our experience with Patrick was amazing. He was very professional, whilst explaining things in simple terms to us. I don’t think when you find the right house it needs to be ‘sold’ however Patrick was very informative and friendly and for us really made it a positive experience. Very impressed.
5/5
GoogleRating only, no written review.
Agent replied · 12 June 2024
Thank you for your review. It is appreciated. Regards Andrew and the team at Bourne.
5/5
GoogleRating only, no written review.
Agent replied · 12 June 2024
Thank you for your review. It is appreciated. Regards Andrew and the team at Bourne.
5/5
GoogleRating only, no written review.
Agent replied · 12 June 2024
Thank you for your review. It is appreciated. Regards Andrew and the team at Bourne.
5/5
GoogleThe agents have found and arranged two tenancies for us; both have been stress-free and efficiently managed
Agent replied · 12 June 2024
Thank you for your review. It is appreciated. Regards Andrew and the team at Bourne.
5/5
GoogleExcellent service, especially Molly Calder ,she very friendly and polite knows her job very well.she explains in detail.
Agent replied · 12 June 2024
Thank you for your review, it is appreciated. Regards Andrew and the team at Bourne.
5/5
GoogleVery early into the process, but excellent communication and care delivered by Gemma, who has secured our purchase. Absolutely delighted !
Agent replied · 12 June 2024
Thank you for your review, it is appreciated. Regards Andrew and the team at Bourne.
5/5
GoogleRoanna dealt with the sale of our flat and she was brilliant from start to finish. Would highly recommend Roanna and the team at Bourne!
Agent replied · 12 June 2024
Thank you for your kind words. It is much appreciated and we are so glad to have got your property sale underway and completed. Thank you for the opportunity. Regards Andrew and the team at Bourne.
1/5
GoogleI would give this estate agent 0 stars. They have no understanding of how their actions and lack of transparency affects their customers. I felt bullied, disrespected and lied to for my 5 month ordeal in purchasing a home with them. And then to be told that they are putting the home back on the market. I have fed back to this estate agent as a whole and had no apology but instead was made to feel as if I was in the wrong for not using their recommended solicitor. Shame on them as they truly failed to understand how much this has affected me and my mental health. I don’t want to name and shame who this agent was , but she knows who she is. Bourne in my eyes is all about business and a lack of empathy. Disgraceful and be warned!
Agent replied · 12 June 2024
17/10/23 - Dear Hira, I have investigated your purchase and can see that you were not able to obtain a mortgage based on the conditions of type of sale through Rural Housing Trust. We were therefore left with no choice but to remarket the property. I do find it unfair that you have apportioned the blame at our doorstep when there was no other outcome other than to remarket the property. I completely understand the frustrations of not being able to achieve a mortgage on your first property and would have welcomed the opportunity to discuss this with you but to date you have chosen not to respond to my efforts to speak. Regards Andrew 13/10/23 - Dear Hira, I am yet to hear from you, if you could provide me with details regarding your review and I will investigate. Regards Andrew. 09/10/23 Dear Hira, I have emailed you asking for you to contact me with specifics regarding your review so that I can investigate. If you could come back to me then it would be appreciated as we take all reviews, good and bad, very seriously. Regards Andrew at Bourne.
5/5
GoogleAyisha, Claire, Annabelle & the whole team at Bourne have excelled at finding us a tenant & managing the rental of our Townhouse in Bordon. In one week of viewings we got 4 acceptable offers. They handled a couple of repairs very quickly & efficiently. We get a great end of year financial summary.
Agent replied · 12 June 2024
Thank you for your review. It is appreciated. Regards Andrew and the team at Bourne.
5/5
GoogleRating only, no written review.
Agent replied · 21 November 2024
Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. We hope you enjoy your new home. Regards Bourne Estate Agents.
5/5
GoogleRating only, no written review.
Agent replied · 21 November 2024
Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. We hope you enjoy your new home. Regards Bourne Estate Agents.
5/5
GoogleVery helpful!
Agent replied · 12 June 2024
Thank you for your reply and we are pleased to hear you have had a positive experience with the team.
5/5
GoogleKathryne had secured a Tenancy for me within 2 weeks and have been very friendly ,helpful and professional throughout. Strongly recommended.
Agent replied · 12 June 2024
Hi Kate, thank you very much for providing Kathryne with a 5 star google review. We pride ourselves in recuriting only the best in the business. Thank you for your support and we look forward to a long and healthy relationship with you. Regards, Bourne Estate Agents.
5/5
GoogleKathryne at Bourne was extremely helpful with the entire process of renting a new house. Would highly recommend Bourne!
Agent replied · 12 June 2024
Thank you very much for your feedback on our service and Kathryne. We pride ourselves on providing great service and linking tenants to their next home. We hope you enjoy renting your new property and if there is anything further you require from us, please get in touch.
5/5
GoogleHi, I wanted to share my experience with Bourne Estate Agents, specifically highlighting the commendable assistance I received from Amy and Kathryne during my recent move to Guildford. As a first-time renter, I had numerous questions and concerns, and both of them patiently put my mind to ease. Amy was instrumental in organizing the property viewing, ensuring it was a seamless process. Kathryne took over from there and handled all the necessary due process. She patiently guided me through the process, making sure everything was in order. I genuinely appreciate Amy's and Kathryne's expertise in their respective roles. Their teamwork ensured a smooth transition into my new place. I'd like to commend the entire team at Bourne Estate Agents for their commitment to customer service. They were always a call/ email away for all my big and small questions. If you're seeking a straightforward renting experience, I recommend considering them. I'm leaving a 5-star review for Bourne Estate Agents as a token of my appreciation for their service. Thank you, Amy and Kathryne, for your valuable assistance. Best regards, Khushi
Agent replied · 12 June 2024
Thank you for taking your time in providing us with this fantastic review. Your comments about Amy and Kathryne are appreciated and we are pleased to see you have had a pleasant and smooth journey with the rental process. As you would have experienced the rental industry is not always straight forward but as a business we try and ensure our staff are trained to deliver the best possible care. Thank you again and we hope you enjoy your new home.
5/5
GoogleGreat experience with David Lowther from start to finish - knowledgeable, friendly and very helpful at every stage of the process. Highly recommended.
5/5
GoogleI would highly recommend Bourne estate agents, they sold our house quickly with no hassle and David has been extremely helpful throughout the sale process, keeping us updated every step of the way!
5/5
GoogleThe staff at Bourne Godalming were extremely helpful and professional especially Shane and Tilly. My house was on the market within days of instructing them and it sold within 10 days. The dealings between myself and my buyer, through Bourne, were smooth and we completed on time.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Bourne Estate Agents
Which Bourne Estate Agents office has the most reviews?
Farnham has the most, with 541 reviews rated 4.7 out of 5, followed by Guildford with 538.
Where are the Bourne Estate Agents offices?
The nine Bourne Estate Agents offices, by town:
- Alton: 72a High Street, Alton, GU34 1ET
- Ash Vale: 244 Shawfield Rd, Ash Vale, GU12 5DJ
- Cobham: 13 Oakdene Parade, Cobham, KT11 2LR
- Esher: 29 High Street, Esher, KT10 9RL
- Farnham: 29 Downing Street, Farnham, GU9 7PD
- Godalming: 41 High Street, Godalming, GU7 1AU
- Guildford: 5a Trinity Gate Epsom Road, Guildford, GU1 3JT
- Petersfield: Swan House, 2 Swan St, Petersfield, GU32 3AD
- Woking: 36 Commercial Way, Woking, GU21 6EN
Has Bourne Estate Agents won any awards?
Yes. In The Trusted Agent 2026 awards: Bourne Estate Agents, Farnham won Gold; Bourne Estate Agents, Alton won Trusted Agent; Bourne Estate Agents, Woking won Trusted Agent; Bourne Estate Agents, Guildford won Trusted Agent.
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