Trusted Agent profile
★★★★★
1,941 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Cobham, Ash Vale and Petersfield. Together they have 1,941 reviews on four platforms, rated 4.7 out of 5 overall.
1,745
Reviews on Google
All 9 offices
76
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
115
Reviews on Trustpilot
Business-wide
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Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Bourne Estate Agents is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode across eight branches.
ESTAS winners in three years, the group and its branches: 2026, 2025, 2024. ESTAS award winner every year since 2024.
2025 2 Gold, 2 Silver, 2 Bronze, 1 Best in County and 8 Best in Postcode across eight branches ESTAS 2025 winners
2024 1 other award ESTAS 2024 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJust sold my property through Bourne Godalming and am really pleased I chose them. David and the team were exceptional. They really kept the pressure on to get this sale through efficiently and kept me updated with every step. Nothing was too much trouble and the team were proactive and professional, even letting me know in advance if someone was going to be out of the office for the day. Great service and worth every penny. Highly recommended.
5/5
GoogleDelighted with service we received. Keeped us regularly informed about every aspect of the sale always ready to answer any queries. Would recommend and use again Many thanks
Dear Jean, Thank you for your review, I have passed this onto the team. Our aim is to provide outstanding customer service coupled with market leading sales results. We are very grateful for your recent business and service review. Best regards Andy Gearing - Director
5/5
GoogleVery happy with the service of buying our first flat. Bourne staff are helpful, organised and responsive.
Thank you for taking the time to review our service, it is very much appreciated
5/5
GoogleAn exceptional team who have gone above and beyond from the start. Great overall management from Andy who ensured the clearance, clean and decoration went to plan for all systems go. However, special thanks must go to Brandon and Fraser to ensure the rental process went smoothly and stress free.
Thanks David, look forward to catching up with you again very soon. I have passed your feedback onto the team. Kind regards Andy Gearing - Director
5/5
GoogleAmazing experience working with Bourne Estate Agents Woking in securing a tenancy. Brandon was helpful during the entire process, he kept us well informed and was available always to answer any questions we had. We would definitely recommend anyone to Bourne Estates Agents - particularly Brandon.
Amazing review, thank you, the lettings team always aim deliver outstanding service, reviews like this really mean a lot. Kind regards Andy Gearing - Director
5/5
GoogleMy experience working with Bourne was top-notch from start to finish. My letting agent, Brandon, listened to what I was looking for and went above and beyond to exceed my expectations in getting me into my dream home. Thanks Bourne and Brandon for such a seamless experience!!
Thank you for the superb review, we are very pleased you have settled in to your new home. I have passed your feedback to Brandon. Kind regards Andy Gearing - Director
5/5
GoogleWe have just bought our first property with Bourne and they were such a pleasure to deal with. Special mention to Ross in particular who was amazing throughout the process with letting us know of all the updates, as well as being very helpful, friendly and efficient to deal with - an absolute star! Thanks to the whole team and we definitely will use Bourne again in the future.
Amazing review, thank you so much, I have passed this onto Ross who was thrilled with your review of our service. Kind regards Andy
5/5
GoogleI have been delighted with the Lettings service I have received from Bourne Estate Agents. Brandon has been successful in securing lovely tenants for my property! Throughout the process, Brandon has been very professional, polite and proactive in marketing and securing a suitable rental for me. He has kept me updated regularly and made the process stress free for me! It has been a pleasure dealing with Brandon, Fraser and the entire team at Bourne. Many thanks to you all!
Thank you for your lovely comments. The lettings team here are genuinely fantastic and you've fully supported that. Kind regards Andy Gearing - Director
5/5
GoogleAbsolutely astounding service from Bradley with buying our first house. He listened to exactly what we wanted and supported us through out the buy. Incredible team to work with! Standard stress with solicitors but kept up to date through out the process by Bradley. Absolute gentlemen. Bourne will look after you and listen to you when buying or selling. Will be recommending to anyone and everyone! Thanks to Ross and George as well. Great team all round
Thank you Jess, we really appreciate you taking the time to review our service. Kind Regards Andy Gearing - Director
5/5
Google👌👍🏽 …
5/5
GoogleLuke was very efficient and very proactive, always making sure to keep me up to date. The rental of my property was dealt with quickly and professionally. I highly recommend using the Team at Bourne Estate Agents.
5/5
GoogleHugo has helped me on my quest for a property. Although he has just very recently started at this particular agent, he has gone out of his way to find me all of the knowledge I need. Incredibly helpful and can’t fault his help. Thank you Hugo, and look forward to continuing.
1/5
TrustpilotLack of empathy
I would give this estate agent 0 stars. They have no understanding of how their actions and lack of transparency affects their customers. I felt bullied, disrespected and lied to for my 5 month ordeal in purchasing a home with them. And then to be told that they are putting the home back on the market. I have fed back to this estate agent as a whole and had no apology but instead was made to feel as if I was in the wrong for not using their recommended solicitor. Shame on them as they truly failed to understand how much this has affected me and my mental health. I don’t want to name and shame who this agent was , but she knows who she is. Bourne in my eyes is all about business and lack empathy. Disgraceful and be warned!
5/5
GoogleI have currently sold and purchased through Bourne estate agents in Alton. I have previously used Bourne in the past and like always their customer service and efficiency is fantastic. My local estate agent was Roanna Ferne who I would highly recommend to anyone. Roanna went above and beyond to ensure that the sale and purchase of my properties went through in quick succession. Roanna was always there to answer any questions that we didn’t understand and always updated us on the process as well as working around myself and my partners working hours to make sure we could view properties with ease. I will be definitely using Bourne in the future and as stated previously would recommend Bourne and Roanna to anyone that is looking to sell or buy on the market.
Thank you for your review of our service, it is greatly appreciated. Regards Andrew and the team at Bourne.
5/5
GoogleRating only, no written review.
Thank you for your review, Kind Regards, Bourne Farnham
5/5
GoogleRating only, no written review.
Thank you
5/5
GoogleRating only, no written review.
Thank you for your review
5/5
GoogleHelpful and easy to work together. Many thanks
Thank you for leaving a review, greatly appreciated! All the best, from Bourne
5/5
GoogleWhat an asset these lot have on their hands- Rebecca is a fantastic estate agent who goes above and beyond to help. Thank you for your help so far.
Thank you very much for this review, all the best, Bourne Farnham
5/5
GoogleMaddie Kilpatrick has been exceptionally helpful with any queries that I have needed to be clarified.Would highly recommend Bourne Estate Agents in Farnham
This is fantastic to hear, thank you very much! Kind Regards, Bourne Farnham
5/5
GoogleMy family and I were very happy with the seamless service received from Bourne. Keep up the good work!
Thank you for your kind review, we hope you settle into your new home well! All the best from the team at Bourne Farnham
5/5
GoogleFriendly, non-pushy, and efficient service from Bourne Farnham estate agency. We tried all in the area and would hundred percent recommend them over others.
Thank you for the kind review Reshmi, very much appreciated
5/5
GoogleNever been too keen on Estate Agents really - that is until Becky Ward reached out and changed my whole experience. She and her team were faultless. Thank you.
Thank you very much for this review, all the best, Bourne Farnham
5/5
GoogleThank you so much Maddie for going above and beyond to find us a home. The team is professional and efficient. I highly recommend Bourne Estate agents Farnham for anyone looking to buy or rent a property.
Thank you for taking the time to leave this review, greatly appreciated. All the best, Bourne Farnham
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Farnham has the most, with 541 reviews rated 4.7 out of 5, followed by Guildford with 538.
The nine Bourne Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Farnham won Gold, Alton won Trusted Agent and two more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in South East, and its branches won 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode awards. The group and its branches also won ESTAS awards in two earlier years.
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