Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleFriendly staff, always offer clear, concise instructions and answers when required. Go the extra mile to help when you need. No double glazing salesmen type tactics or wheeler dealer salesmen. I am a long term renter so have dealt with may agents over the years. Bourne have been one of the best I have dealt with.
David · 14 March 2024 · Bourne Estate Agents Woking
Agent replied · 12 June 2024
Thanks for the positive review! We're glad you found our staff helpful and our service straightforward. We aim to keep things simple and assist you whenever needed. If there's anything else you require, feel free to reach out anytime!
Kind regards
Andy Gearing - Director
★★★★★ 5/5
GoogleGreat experience with Bourne. Alex and Sam helped us find an amazing place to rent and they promptly and efficiently dealt with issues and queries. We would recommend them to anyone looking to rent/buy a home.
Alex · 10 March 2024 · Bourne Estate Agents Godalming
★★★★★ 5/5
GoogleI highly recommend Bourne Estate Property Consultant - Luke Edney from Esher/Cobham branch - who assisted us with the rental journey since start of the year. He was there for us from the very beginning when we have seen the first property, listened our needs and helped us so much along the way. We have received excellent customer service as he was there for us for every phone call, questions we had, always polite and kind - so really top service. I cannot praise Luke highly enough as moving after many years is usually stressful but this one was super smooth! We have moved in today and absolutely love our new place :)
Patrycja · 7 March 2024 · Bourne Estate Agents Esher
★★★★★ 5/5
GoogleI have only good words to say about Bourne across its branches but particularly here in Godalming.
I have had a relationship with the office since I bought a property for investment from them back in 2021. It has since also been let by Bourne on my behalf. On both occasions they found me top rated tenants at the highest possible market rent before the property had even finished renovation and been marketed online!
I have been lucky enough to experience this seamless process again this month with my 3rd Bourne tenancy in Godalming, this time in a different property.
I must commend Sam Mathew, Head of Lettings, for his professional, personable and efficient service. Nothing is ever too much trouble and he is always friendly and at the end of the 'phone / email with answers to my queries in super fast time!
As an investor and landlord this has been particularly valuable to me for 2 reasons:
(1) Sam (and the sales team) are always on hand to give me valuations and advise regarding property that I am looking to purchase even if it is marketed with another Agent. This help my research requirements enormously.
(2) As a self managing landlord I have learnt the value of having a good Agent in support. I recently had an unusual and potentially expensive situation with a prospective tenant who was found to be wholly unsuitable only hours before the contract became binding. Sam shielded me from the unpleasant repercussions and dealt with the extra-ordinary situation in the most calm and professional manner. I was relieved not to have had to deal personally with a situation that would inevitably have become litigious . It was only Sam's fast, decisive action that averted a much more difficult scenario.
Finally I must mention both Shane Bray and David Lowther in the sales department. I am delighted to have built a strong relationship across both sales and lettings in the Bourne office. Their local knowledge, transparency, initiative and professional approach encourages me to continue investing in the area long term.
With thanks and appreciation
Refilwe · 26 February 2024 · Bourne Estate Agents Godalming
Agent replied · 11 February 2025
Thank you so much Refilwe
★★★★★ 5/5
GoogleI rent a house managed by Bourne on behalf of the landlord, and I'm really happy with their service. Annabelle is my contact there and she is great at arranging contractors any time those run-of-the-mill repairs need doing to the property, and checking in with me that the work is getting done/things are going well. Even though they're retained by the landlord, I feel like Bourne do a great job looking out for me as the tenant as well. Thanks!
Ben · 20 February 2024 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you Ben, we are really pleased to hear this!
★★★★★ 5/5
GoogleBourne Farnham were exceptional in their service. I highly recommend to anyone. Very quick and smooth process. Friendly and welcoming staff! Special thanks to Isabel and Jenna for helping us find our new home. Keep up the great work you do!!
Dariush · 20 February 2024 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you for your kind review Dariush, greatly appreciated!
★★★★★ 5/5
GoogleThe team at Bourne are united in their approach to professionalism, negotiation talent and their commitment to delivering the best service for the seller.
From start to finish the team appraised us of all aspects of the sale which removed so much stressed. I was struck by their code of conduct and dignity in the process which yielded a 97% asking price. This success was not chanced, it was from a proactive desire to match the right customer to the right house.
Always there to offer advise and assistance, the team responded to any question or query, swiftly and fully. We have used Bourne over the years in renting, buying and selling and can faithfully say they have my complete respect and the highest of recommendations.
DavidJames · 20 February 2024 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you so much for your kind review, David and the wine and chocolates this will be thoroughly enjoyed by the team, it was a real pleasure to deal with you. We all wish you the best for the future.
★★★★★ 5/5
GoogleHayden, Hugo and Patrick were extremely helpful and were constantly keeping me updated when selling my home. Highly recommended!
Oliver · 18 February 2024 · Bourne Estate Agents Ash Vale
★★★★★ 5/5
GoogleHugo, Hayden and Patrick at Bourne have been exceptional. I have just bought a house through them and they have been courteous, patient and efficient at every contact point I have had. I will most definitely use them again and would happily recommend them to anyone! Thank you gents!
Debbie · 18 February 2024 · Bourne Estate Agents Ash Vale
★★★★★ 5/5
GoogleRating only, no written review.
Paula · 13 February 2024 · Bourne Estate Agents Alton
★★★★★ 5/5
GoogleRating only, no written review.
Maria · 13 February 2024 · Bourne Estate Agents Alton
★★★★★ 5/5
GoogleExcellent estate agents , they made the whole process of renting a new home as easy as possible.
Mark · 13 February 2024 · Bourne Estate Agents Alton
★★★★★ 5/5
GoogleGemma and Roanna are a credit to bourne estate agents very helpful, friendly and definitely not pushy
Would 100% recommend
Brian · 13 February 2024 · Bourne Estate Agents Alton
★★★★★ 5/5
GoogleOur experience with Bourne has been extremely pleasant and easy. Molly Calder has been amazing throughout my experience with Bourne from begging to end! She has been going the extra mile with the whole process and especially correspondence between us and the landlord.
Ann · 13 February 2024 · Bourne Estate Agents Alton
★★★★★ 5/5
GoogleRating only, no written review.
Julian · 13 February 2024 · Bourne Estate Agents Godalming
★★★★★ 5/5
GoogleAs first-time buyers, the whole house buying process seemed daunting at the beginning. From the moment we made an offer, Bourne Estate Agents put us at ease and were very responsive when we had questions. It ended up being a smooth buying process and that was partly thanks to Bourne Estate Agents.
Micha · 13 February 2024 · Bourne Estate Agents Godalming
★★★★★ 5/5
GoogleRating only, no written review.
Tina · 13 February 2024 · Bourne Estate Agents Woking
★★★★★ 5/5
GoogleRating only, no written review.
Ben · 13 February 2024 · Bourne Estate Agents Woking
★★★★★ 5/5
GoogleExcellent service from start to finish.
Andy · 13 February 2024 · Bourne Estate Agents Woking
★★★★★ 5/5
GoogleFantastic from start to finish, Brandon Reynolds is such a credit to the company. I have spoken to a lot of estate agents before which don’t get back to you of leave you hanging for days. Brandon got back to me every email I sent. Within a very timely fashion. I couldn’t fault him. Thank you so much.
Jason · 13 February 2024 · Bourne Estate Agents Woking
Agent replied · 12 June 2024
Thank you for your glowing review! We're thrilled to hear about your positive experience with Brandon. Providing excellent communication and responsiveness is a priority for us, and it's fantastic to know that Brandon exceeded your expectations in this regard. We're proud to have him as part of our team, and we'll be sure to pass on your kind words to him. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Kind regards
Andy Gearing - Director
★★★★★ 1/5
GoogleI would give this estate agent 0 stars. They have no understanding of how their actions and lack of transparency affects their customers. I felt bullied, disrespected and lied to for my 5 month ordeal in purchasing a home with them. And then to be told that they are putting the home back on the market. I have fed back to this estate agent as a whole and had no apology but instead was made to feel as if I was in the wrong for not using their recommended solicitor. Shame on them as they truly failed to understand how much this has affected me and my mental health. I don’t want to name and shame who this agent was , but she knows who she is. Bourne in my eyes is all about business and a lack of empathy. Disgraceful and be warned!
Hannah · 13 February 2024 · Bourne Estate Agents Alton
Agent replied · 12 February 2025
17/10/23 - Dear Hira, I have investigated your purchase and can see that you were not able to obtain a mortgage based on the conditions of type of sale through Rural Housing Trust. We were therefore left with no choice but to remarket the property. I do find it unfair that you have apportioned the blame at our doorstep when there was no other outcome other than to remarket the property. I completely understand the frustrations of not being able to achieve a mortgage on your first property and would have welcomed the opportunity to discuss this with you but to date you have chosen not to respond to my efforts to speak. Regards Andrew
13/10/23 - Dear Hira, I am yet to hear from you, if you could provide me with details regarding your review and I will investigate. Regards Andrew.
09/10/23 Dear Hira, I have emailed you asking for you to contact me with specifics regarding your review so that I can investigate. If you could come back to me then it would be appreciated as we take all reviews, good and bad, very seriously. Regards Andrew at Bourne.
★★★★★ 5/5
FacebookI found my dream little apartment through Bourne estate agents!
Monika and Hannah , the two estate agents that I dealt with were brilliant throughout the whole process and I thank them for making the process so easy and straight forward!
I would highly recommend using Bourne for your next move - 5/5 🌟
Amy · 24 January 2024 · Bourne Estate Agents Esher
★★★★★ 5/5
GoogleRating only, no written review.
Kieran · 21 January 2024 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you
★★★★★ 5/5
GoogleSelling a house seems to always end up being stressful but the team at Bourne were great at all stages, especially Rebecca. They worked hard to get us our sale and were pleasant to deal with. We're glad we chose them as our estate agents and highly recommend them.
Linda · 21 January 2024 · Bourne Estate Agents Farnham
Agent replied · 19 June 2024
Thank you ever so much for your kind review. All the very best for the future.
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