Trusted Agent profile
★★★★★
1,941 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Cobham, Ash Vale and Petersfield. Together they have 1,941 reviews on four platforms, rated 4.7 out of 5 overall.
1,745
Reviews on Google
All 9 offices
76
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
115
Reviews on Trustpilot
Business-wide
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Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe purchased a house through Bourne Godalming and they were brilliant throughout. Tilly in particular is a huge asset to the company - she has such a positive and enthusiastic way about her and immediately put us at ease. We were kept in the loop throughout the process and wouldn’t hesitate to recommend Bourne Estate Agents Godalming to others. Thank you for all of your hard work!
5/5
GoogleSam an Alex have been exceptional throughout our entire letting experience, clearly standing out from other popular estate agents. From my initial call to move-in day, the process has been consistent throughout. They were super helpful and readily available for advice and promptly responded to emails and calls, making the experience different from any other lettings agency I've dealt with before. It's a true testament to great management, and the team's willingness to go above and beyond was evident throughout.
5/5
GoogleRoss Trowbridge of the Woking Bournes office has been amazing! We bought our property through Bournes and Ross has dealt with us right from the start with viewing the property. He is punctual, polite, a pleasure to deal with and professional at all times. He dealt with every request promptly and got results very quickly. If we could give more than 5 stars we would...excellent outstanding service! We will definately use you again! Well done Ross, you're an absolute credit to Bournes!!
Thank you so much for your review! We're delighted to hear you had a great experience with Ross. We are pleased to know he was always on time, polite, and professional, and that he handled your requests quickly. We'll make sure Ross hears your praise, he's a valuable part of our team. We look forward to helping you again in the future. Kind regards Andy Gearing - Director
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleIf you are thinking of giving your property on rent through them.. AVOID.. there property management team is misleading and try to rip you off. When there was damage in the property, they said that there will be £250 admin fee to access the deposit which is not a legal thing. We gave the property professionally cleaned but didn’t get it back the same way and as per them it wasn’t needed if cleaned upto some standard, the oven was all oily and the property wasn’t even cleaned properly. There was a fault in hob which was because of tenants cleaning process and just needed drying up but they charged us for engineer visit and it was a nightmare to convince the agent to charge the tenants for their inappropriate use. Had a terrible experience.
Hello Kanika, Thank you for sharing your feedback. I am genuinely sorry to hear about your negative experience with our property management team. Ensuring transparency and fairness in our processes is of utmost importance to us, and it's disappointing to learn that we fell short of meeting your expectations in this instance. Regarding the admin fee to access the deposit, I have investigated this, we continuously look at all charges to ensure we represent good value to our customers for work that is involved. As for the condition of the property upon vacating, we understand your frustration. We aim for properties to be returned in the same state they were received, barring reasonable wear and tear. We will investigate the issues you've raised regarding cleanliness and appliance maintenance to prevent similar occurrences in the future. Your feedback is invaluable to us as we continuously strive to improve our services. We would appreciate the opportunity to discuss your concerns further. Please feel free to reach out to us directly so we can address any outstanding issues. Kind regards Andy Gearing - Director
5/5
GoogleFrom start to finish Brandon has been extremely helpful and professional. He listened to our families needs and managed to find us exactly what we were looking for. I would highly recommend Bourne if you are looking to move.
5/5
GoogleWe let our flat through Bourne. Brandon found us a great tenant very quickly. He gave us fantastic customer service and kept us informed and updated throughout the process. I would highly recommend the team at Bourne.
5/5
GoogleSuch a professional and kind team! The whole renting process was seamless and great, we always felt that we have someone to talk to and to guide us. highly recommended!!
Thank you so much for your very kind review. Most appreciated
5/5
GoogleAdrian from Bourne Estate Agents was very relaxed in his initial sales approach, never applying any undue pressure. His unique insight shone through when he suggested subtle adjustments to enhance the appeal of our home, something none of the other agents even considered. Jo effortlessly conveyed the details of the parking covenant to potential buyers. This was a great relief, as our previous agents' struggles to understand and communicate it effectively. Bourne's proactive approach, including the creation of drone footage and responsive promotion, injected fresh interest into our property, which had languished on the market for six months with other agents. Incredibly, our home sold within just three weeks, with an exchange completed in twelve. Throughout the process, Bourne, especially Rebecca, provided unwavering support. I often joked that Rebecca became my weekly therapist during moments of stress, as she was always there to reassure and guide us. When issues arose with the buyer's agent, Bourne went above and beyond to ensure the chain remained intact, exceeding their contractual obligations in the process. In contrast, the service provided by other agents fell far short. One agency had unreliable weekend staff who couldn't get the details right, while another was downright arrogant and dismissive. Looking back, we regret not choosing Bourne from the start. Their exceptional service, particularly Rebecca's caring and empathetic approach, deserves special recognition. We can't thank them enough for making the selling process a breeze.
Thank you again Alice, it was lovely to hear your review in person and receive these kind words. We are all so thrilled to have got you moved-All the very best
5/5
TrustpilotJane, Bourne Alton
Jane in the Alton, Hampshire branch is a true professional. We found her a dream to work with in our quest for buying a property. She was friendly, efficient, knowledgeable, quick to respond, understood our needs and requirements and went the extra mile.We would definitely recommend dealing with her in this branch. In her we found a new friend, yet being kept on a professional level. Thank you
5/5
GoogleAndrew did an awesome job selling my property! He is the epitome of real estate sales and professionalism. He listens carefully, provides realistic and considered advice, is flexible with a growth mindset, and is an excellent communicator. He was quick to respond and imparted feedback when required. Would highly recommend Andrew and his team!
Thank you very much for your kind review Michelle!
3/5
GoogleRating only, no written review.
Thank you for your review. We have checked our system and cannot see you being a landlord of tenant of ours. If you could call the office on 01483 458 338 to discuss your review it would be greatly appreciated. Regards Bourne Estate Agents.
5/5
GoogleQuick and helpful, Kathryne was great with responses and finding out any information we required asap, as well as getting us an earlier move in date.
Thank you very much for your five star review on our services and colleague Kathryne, we do appreciate it. We hope you enjoy your new home. Regards Bourne.
5/5
GoogleWould highly recommend Bourne Estate Agents, with a huge shout out to Kathryne who made the application process run smoothly and kept me up to date at all times, couldn’t fault her!
Thank you very much for your five star review, we are pleased to read you have found your interaction with Bourne and Kathryne to be a pleasant one. We hope you enjoy your new home. Regards Bourne.
1/5
GoogleLOW INTEGRITY AGENTS POOR SERVICE DO NOT TRUST ANYTHING THEY SAY. Get everything in WRITING. They WILL LIE, and cheat you anytime they can. We rented a 4 bedroom house in Guildford through Bourne Estate Agents, for a two year lease, and were verbally told the garage was included. We were surprised to find out on check-in, that the garage was not included. Our agent, Katherine, LIED TO THE LANDLORD, saying that they negotiated a lower rent with us in exchange for excluding the garage from the Agreement. This is entirely false, there was never any discussion with us about a lower rent contingent on excluding the garage access. They just slipped it into the Agreement, and we sadly did not see it there, when signing. We also caught them lying on other points. We spoke with our agent, Katherine, one week before, and asked to move our check-in day from Monday to Tuesday. When Monday came, the agent lied to the landlord saying we just didn't show up. As a result, there was no plan to meet us at the property to check us in on Tuesday, and we had to fight to get someone to bring the keys on moving day, and let us into our new house! To top it off, they stopped answering my calls after I emailed them to complain about the issues. I will be reporting Bourne to the estate agent ombudsman, and will update this review as more information is available.
We are naturally disappointed to receive your review on our services and concerned with your experience with our Guildford branch. I believe the office and indeed the landlord are in regular communication with you to try and resolve your comments above, which we hope all parties find a suitable resolution as quickly as possible.
5/5
GoogleSam an Alex have been exceptional throughout our entire letting experience, clearly standing out from other popular estate agents. From my initial call to move-in day, the process has been consistent throughout. They were super helpful and readily available for advice and promptly responded to emails and calls, making the experience different from any other lettings agency I've dealt with before. It's a true testament to great management, and the team's willingness to go above and beyond was evident throughout.
5/5
TrustpilotBlooming Marvellous!
Adrian from Bourne Estate Agents was very relaxed in his initial sales approach, never applying any undue pressure. His unique insight shone through when he suggested subtle adjustments to enhance the appeal of our home, something none of the other agents even considered.Jo effortlessly conveyed the details of the parking covenant to potential buyers. This was a great relief, as our previous agents' struggles to understand and communicate it effectively.Bourne's proactive approach, including the creation of drone footage and responsive promotion, injected fresh interest into our property, which had languished on the market for six months with other agents.Incredibly, our home sold within just three weeks, with an exchange completed in twelve. Throughout the process, Bourne, especially Rebecca, provided unwavering support. I often joked that Rebecca became my weekly therapist during moments of stress, as she was always there to reassure and guide us.When issues arose with the buyer's agent, Bourne went above and beyond to ensure the chain remained intact, exceeding their contractual obligations in the process.In contrast, the service provided by other agents fell far short. One agency had unreliable weekend staff who couldn't get the details right, while another was downright arrogant and dismissive.Looking back, we regret not choosing Bourne from the start. Their exceptional service, particularly Rebecca's caring and empathetic approach, deserves special recognition. We can't thank them enough for making the selling process a breeze.
5/5
TrustpilotThanks and praise.
My wife and I have nothing but thanks and praise for the professional and positive way Rebecca helped and guided us through the various ‘slings and arrows’ of the moving process. Contact with the staff was always courteous and helpful.
5/5
TrustpilotProfessional & friendly service
Deliver as promised with eye for detail.Smooth communication and professional service.
5/5
TrustpilotAnabelle has been nothing but amazing
Anabelle has been nothing but amazing, she has gone above and beyond for me today with Constant emails about potential properties and she's really listened to me and my circumstances, if I could give 10 stars I would, she has been amazing, I could not have gotten through to a better person today.
5/5
TrustpilotHelpful and friendly
Kept us up to date and very helpful in our situation to have lettings and sales under one roof.
5/5
TrustpilotExtremely helpful
Rating only, no written review.
5/5
TrustpilotKaren Reynolds - great work!
This review is specifically for the great service received from Karen Reynolds working in the property maintenance department at Bourne. After having a less than ideal end to a recent tenancy, Karen responded so incredibly quickly, being very attentive and patient, meanwhile organizing various external services at very short notice to address several surprise issues that had to be dealt with very very quickly and efficiently. Karen remained totally unflustered and focussed, and dealt with my extreme frustration and urgency admirably. With a short period between incoming and outgoing tenants, Karen rose to the challenge and delivered what was necessary, with the result that the incoming tenants moved in successfully on time. A long 3 days, but I greatly appreciate Karen’s contribution, without which the whole process may have looked quite different, and would have certainly been more painful than it otherwise was. A massive thanks to Karen and keep up the great work - much appreciated! I very rarely leave reviews unless I have an exceptionally good or exceptionally poor service, so this is a testament to Karen’s great effort.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Farnham has the most, with 541 reviews rated 4.7 out of 5, followed by Guildford with 538.
The nine Bourne Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards: Bourne Estate Agents, Farnham won Gold; Bourne Estate Agents, Alton won Trusted Agent; Bourne Estate Agents, Woking won Trusted Agent; Bourne Estate Agents, Guildford won Trusted Agent.
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