Trusted Agent profile
★★★★★
1,941 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Cobham, Ash Vale and Petersfield. Together they have 1,941 reviews on four platforms, rated 4.7 out of 5 overall.
1,745
Reviews on Google
All 9 offices
76
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
115
Reviews on Trustpilot
Business-wide
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Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExcellent service
I have a property let out through Bourne that will need certain works carried out prior to new tenants moving in. I have been in ill health for a few months and Karen Reynolds, Property Manager has been obtaining quotes on my behalf and I am beyond grateful for the work she has put in to obtain quotes and arrange the works. She has kept me updated every step of the way and is an absolute asset to Bourne. Thank you!
5/5
GooglePatrick Fijalkowski of Bourne Estate Agents, Farnham is polite, fast, conscientious and professional. Although I couldn’t conclude my home search through him (because I happened to come across a better house listed by another estate agent at about the same time by chance), I would highly recommend him to anyone looking for a trustworthy professional agent who communicates and follows up well with you before during and after viewing. And one who wouldn’t bother to research and give me a detail technical breakdown of the costs and items of work involved in replacing the carpets by hardwood flooring for the viewed house. Appreciated, and thanks!
Thank you so much for the kind review Francis, we really do appreciate it-All the very best in your new home.
5/5
TrustpilotA big thank you to Alice and Chris for…
A big thank you to Alice and Chris for helping us find a home, we had so many questions and they had so much patience! Thank you for your amazing service !
5/5
GoogleHayden, his Team Hugo and Gary have been amazing throughout the process of selling our home, they have been exceptionally professional and courteous, open and honest with us. I would highly recommend the Ash Vale Branch of Bourne's to everyone to use.
1/5
GoogleI'd give them zero stars if it were possible. Alas, let this single star commemorate six months of incompetence, misinformation and plain foolishness.
Dear Amy, Sorry to read this, please can you provide me with some more information so that I can look into this matter for you. My email address is csewell@bourneestateagents.com Kind Regards Chris
5/5
GoogleRating only, no written review.
5/5
GoogleWe have been renting a flat with Bourne for 2 years and we just renewed our contract. The service with them is excellent, they are friendly and always willing to help.
Thank you for your wonderful review! We're thrilled that you've chosen to renew your contract with us. Providing excellent service and being helpful are top priorities for us, and we're glad you've had a positive experience. Please don't hesitate to reach out if you need anything in the future. Kind regards Andy Gearing - Director
5/5
GoogleTallulah Dowding, an outstanding Property Manager at Bourne Estate Agents, consistently demonstrates exceptional professionalism, strong communication skills, and a dedication to delivering top-tier service in property management. Her adept organization, seamless tenant interactions, and commitment to fostering positive relationships set a high standard in the industry. Tallulah's reliability and efficiency make her a highly recommended choice for those seeking a superior property manager.
5/5
TrustpilotWorking with Ross Trowbridge on our…
Working with Ross Trowbridge on our recent conveyancing transaction was fantastic! He was a pleasure to work alongside as he kept the client informed and was always there if we needed any support as the Solicitors. You are in good hands with Bourne & Ross!
5/5
TrustpilotYou are in safe hands
From the outset, Adam at Bourne demonstrated a profound understanding of the local area and surrounding residential market. His knowledge, combined with his professionalism and dynamism, set him apart as a top-tier estate agent. Despite the current challenging times in the market, Adam exhibited remarkable expertise in navigating the complexities of the sale process.One of the key strengths of Adam was the delivery of marketing materials and high-quality pictures that showcased our property effectively. The advice provided for bringing our £1.5 million residential property to market was not only timely but also comprehensive and accurate, reflecting Adam’s commitment to excellence.Throughout the entire process, Adam consistently exceeded our expectations. His proactive approach and ability to manage and communicate the behind-the-scenes progress were instrumental in achieving a quick and successful sale. The timely exchange and completion of the sale further highlighted Adam’s professionalism and dedication.I am truly grateful for Adam’s calming presence and the transparency with which he provided progress reports. His communication style ensured that we were well-informed and confident in every step of the journey.In conclusion, I wholeheartedly recommend Adam at Bourne to anyone looking for an exceptional estate agent in the Cobham and surrounding areas. His outstanding service, coupled with a results-driven approach, made the sale of our property a timely, smooth and stress-free experience.Thank you, Adam , for your outstanding efforts and for enabling a calm and successful sale.
5/5
TrustpilotThe staff at Bourne exceeded our…
The staff at Bourne exceeded our expectations in all respects. The team were especially outstanding in the letting of one of our flats in Esher. Their approach was professional, focused and highly skilled. Their client "manner" was as good as I have ever experienced and their determination and hard work to achieve the very best outcome was superb. It included regular reporting and up-dating and with offers to assist during the process and which went beyond the call of duty. It has been a pleasure dealing with them and we will have no hesitation in engaging their services again.James and Marie Farrell
5/5
TrustpilotBourne were a breath of fresh air!
Bourne were amazing when selling my property!Having been on with another agent prior, Bourne were a breath of fresh air! They got me more viewings, had much better communication and secured me an over asking price offer within a week!I would 100% recommend them to anyone looking to sell locally!
5/5
GoogleIzzy was really helpful and knowledgeable. She made the whole process painless. I would definitely recommend the Farnham branch for their friendly, helpful and professionalism 😁😁😁 …
Thank you Tina for your kind review. Most appreciated
5/5
GoogleWhile it has been a long road to buy our first home my partner and I have been more than happy with our expiernce with Bourne. The estate agent we dealt with Rebecca had gone above and beyond at everyone opportunity and kept us in the loop constantly
Thank you so much for your kind feedback, we really do appreciate it-All the very best
5/5
GoogleKathryne was fantastic and a huge help for us! 100% recommend going there if you're looking for a place!
Thank you very much for your 5 star review. We are happy to know your experience with our business and indeed one of our staff was a positive one. We hope you enjoy your new home.
5/5
GoogleRenting a property in UK is not an easy task, especially if you try to do it remotely from abroad, as most agencies do not respond proactively or none at all. Bourne Estate Agents Guildford is different. Five-star service from start to finish; responsive, supportive, catering in details to customer's needs. Our agent is Ms. Kathryne Hopkins, she's a top person. Please keep up the good work. I would definitely recommend Bourne to others. Two thumbs up.
What a fantastic review, thank you for taking the time to write your thoughts on our company. We pride ourselves on providing cutting edge technology couple with training of our staff to deliver the best possible customer journey experience. We are pleased to see you have felt these are worth the investments. We hope you enjoy your new home.
5/5
GoogleWe are really happy with the rental process provided by Bourne Estate Agents. Kathryne is very helpful and reply our queries promptly. When we asked for updated video of the rental place, Kathryne kindly went to extra miles to take and send us an updated video. All the process was done through online including deposit payments as we were outside of UK at that time and everything went smoothly. We were able to secure to rent a nice place which met our requirements even before arriving to UK and was able to start moving in at the requested date after arrival. Thank you!
Over our 15 year history acting as an Estate Agent, we are proud to claim we have helped everyone, of all walks of life, nationally and internationally with their move, whether it be sales or lettings. We are pleased that you have found the experience a positive one when moving to the UK when using our services. We provide cutting edge technology coupled with training to make our systems and people fantastic. Thank you for your review and we hope you enjoy your new home.
5/5
GoogleReally helpful when I need to rent my property .
5/5
GoogleGreat experience with Bourne. Alex and Sam helped us find an amazing place to rent and they promptly and efficiently dealt with issues and queries. We would recommend them to anyone looking to rent/buy a home.
5/5
GoogleThroughout the long and drawn out process of purchasing our new home, David Lowther has been a consummate professional. He has shown unfailing patience and support and was always there to answer questions or to follow up on the many issues which arose. Whilst the purchase itself was quite stressful, due to matters out of our control, David always did his best to help things along, keeping in regular contact, and being at the end of the telephone. We would like to thank him for his hard work over the last 7 months, as I’m sure that without his input the purchase would have been even more stressful. We would have no hesitation in recommending David, and Bourne Estate Agents, Godalming, to anyone wishing to sell or purchase a property.
5/5
GoogleFrom our first experience with Sam and the Bourne team, we feel like we have been looked after well. As first-time landlords we needed a little more help and guidance which Sam and his team willingly provided no matter how many times we contacted them. The team managed to find us tenants quicker than any other other agent. It has been smooth sailing since then. I'd highly recommend Bourne for any future property lettings.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleBourne have been excellent communicators. From telephone conversations to tenant and tenancy information packs. They taught this old dog new tricks. Thankyou to Brandon Reynolds for being such a gent!
Thank you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Farnham has the most, with 541 reviews rated 4.7 out of 5, followed by Guildford with 538.
The nine Bourne Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards: Bourne Estate Agents, Farnham won Gold; Bourne Estate Agents, Alton won Trusted Agent; Bourne Estate Agents, Woking won Trusted Agent; Bourne Estate Agents, Guildford won Trusted Agent.
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