Trusted Agent profile
★★★★★
1,941 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Cobham, Ash Vale and Petersfield. Together they have 1,941 reviews on four platforms, rated 4.7 out of 5 overall.
1,745
Reviews on Google
All 9 offices
76
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
115
Reviews on Trustpilot
Business-wide
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Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe had an amazing experience using Bourne Ash Vale when selling our home. The team were on hand for any questions - Gary in particular was brilliant and always made time for us. I wouldn't hesitate to recommend using Bourne.
Thank you, Iona. We’re delighted to hear that you had a positive experience. It’s wonderful to know that Gary was able to assist you throughout the process. We’re pleased to … More
5/5
GoogleJust finished my tenancy with Bourne, they couldn’t have been more helpful and kind, thank you so much!!
Thank you so much Emilia, all the very best
5/5
GoogleRating only, no written review.
5/5
GoogleLettings team are brilliant, they offered a great service and I would highly recommend.
Thank you for the fantastic feedback! I’m pleased to hear you had such a positive experience with our lettings team. We appreciate your recommendation! Best regards, Andy Gearing - Director
5/5
GoogleFantastic service from Jim, Lewis, Chris and Steve at Bourne. Thank you for all support with selling my property 😀 …
Hi Donna, Thank you very much for your time and writing your review. We are pleased that you have had a positive experience with us. We hope you enjoy your new home. Regards Bourne Estate Agents.
1/5
GoogleThey don't treat tenants very well. I've heard a number of stories about mismanagement and disregard of tenants privacy which seems plain disrespectful. Apparently they have a real habit of turning up unannounced too. I'd save yourself the pain of renting through them.
5/5
TrustpilotProfessional and efficient in selling house
Having contacted a number of estate agents I was impressed by the approach recommended by Bourne and the information provided to support their recommendation. They managed the process of getting the house on the market in a timely way and soon were handling a number of viewings. It was not long before an offer was made and together we were able to agree a fair price in line with their initial guidance. I recommend them and I would use them again.
5/5
GoogleVery efficient process from day one. All staff have been extremely helpful and always available if we have had queries. Bourne have been very upfront with all fees and made the whole letting process very easy. I would definitely recommend to anyone to is in need of an estate agents.
Thank you very much for your kind review Luke! Regards, Jenna
5/5
GoogleI had a fantastic time dealing with the wonderful ladies at Bourne estate agents.They were very helpful with getting everything done and ready for me and my family to move in.This is the second time I'm using them and I highly recommend them to anyone looking for a new forever home.They are really great.Thank you Bourne Staff
Thank you very much Brett, hope you settle in well with your family in your new home. Regards, Jenna
1/5
GoogleThe worst experience of renting we have ever had with a complete lack of duty of care shown towards us from Bourne. Terrible communication, disregard to our wellbeing and allowed a disgraceful landlord to treat us in the most awful way. A few examples: Bourne liaised our move in terms that were quite simple - professional clean and working blinds. When we arrived on move in day the property was filthy. Disgusting toilets, mould in the fridge, 30+ personal items left behinds from the landlord (property was meant to be unfinished) and an oven so thick with grime it was unusable. And of course no blinds worked. Bourne allowed this landlord to handover this property to us in these conditions and furthermore did not hold them to account - we were simply told to “leave it in the same condition we found it in” with not even an apology. Not very helpful and incredibly stressful for us. It then took weeks of us contacting Bourne to get some of these issues sorted with us having to plead to have these basic things. Upon moving out the landlord then attempted to charge US for cleaning (along with other insane charges). Again, Bourne allowed this awful landlord to even ask us for this. We chased Bourne repeatedly for updates regarding our deposit, it took in total 4 weeks for it to be returned with several ignored emails - going as long as 12 days to get a response. Again, a complete lack of care shown towards us - to not even acknowledge the stress we were under and having to fight and explain why we should be receiving our deposit back. Another example: At one point during the tenancy the washing machine broke. It took 3 weeks for a replacement during a time we had a newborn baby. We were the ones having to chase for an update. Bourne allowed this to happen. A truly shocking experience. At no point did Bourne show us any compassion for how awful this landlord has been. If the landlord is going to behave that way then that is out of Bourne’s hands, what is in their hands is showing common decency and compassion… none of which has ever been showed to us.
Really sorry to read this review. I do not agree that there was no compassion as I myself have had various conversations with you giving lots of compassion and empathy for your situation. We had cleaners organised 2 working days after your move in to rectify the cleaning issues and I myself had apologised for this on several occasions as the owners wanted to organise their own cleaners. Unfortunately, we can only sort issues out with the owners permission, as per our contract with them, so whilst we understand your frustration, we cannot replace a washing machine without their agreement. The deposit is a process where both parties need to agree to any dilapidations. We can advise the owner on suggested dilapidations but they are not required to agree to these. We try our very best to get these back to tenants as quickly as possible. Just to make you aware, we are no longer working with this client any further.
5/5
GoogleExtremely friendly and efficient service from Bourne. A very suitable tenant was found for my property within a week of placing it with them. The referencing and contracting process was seamless. I would highly recommend Bourne to Landlords.
Thank you for your lovely review. Most appreciated
5/5
GoogleHad a run of viewings with Chris and he was so helpful and nice. Gave us all the answers to questions that we had about the house and the local area. So lovely to have an agent that knows what they’re talking about and is enthusiastic and passionate about everything!!!
Hi George, Thank you very much for taking the time to write the above review. Chris prides himself on helping someone find a new and being very transparent We are pleased we were able to help you. Regards Bourne Estate Agents.
5/5
TrustpilotViewing with Chris
Had a viewing tuesday afternoon with Chris and he was so helpful and nice. Gave us all the answers to questions that we had about the house and the local area. So lovely to have an agent that knows what they’re talking about and is enthusiastic and passionate about everything!!!
5/5
TrustpilotMy Experience Exceeded My Expectations
Bourne Estates Agents has five Departments (Sales, Lettings, Property Management, Contracts and Accounting) that I have working relationship with. All five departments have performed extremely well for me. My main day to day working relationship is with, Jenna Wills and Stephine Swainston of Lettings and Sarah Seton-Smith of Property Management. My family has a small portfolio of Buy to Let properties in Alton. My experience of working with all the named folks that I worked with on day to day basis and those in the background dealing with Sales, Accounts and Contracts has exceeded my expectations. All of them provide high quality of service, it almost feels like the service personalised.
5/5
TrustpilotVery efficient process from day one
Very efficient process from day one. All staff have been extremely helpful and always available if we have had queries. Bourne have been very upfront with all fees and made the whole letting process very easy. I would definitely recommend to anyone to is in need of an estate agents.
5/5
GoogleWe found a house to rent through Bourne Estate Agent with the expert help of Kathryne. She was incredibly friendly and helpful on the phone and replied to emails promptly. I really recommend using Bourne Estate Agents!
Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. We hope you enjoy your new home. Regards Bourne Estate Agents.
5/5
GoogleAndy, Sean and the rest of the team were brilliant! They handled our move with expertly in all aspects from start to finish. Highly recommend.
Thanks Matt, its been an absolute pleasure from start to finish. Best regards Andy Gearing - Director
5/5
GoogleIt has been a pleasure renting a property from Bourne Estate Agents Guildford. Elarose was excellent to deal with; couldn't have been more helpful and managed the whole process quickly and efficiently. She followed up all questions quickly and I always felt she was fully in control of the process. Also she was very personable and friendly - would highly recommend and a cut above other letting agents I've dealt with in the past. This has been the smoothest and easiest journey from start to finish. Huge thanks and congratulations Elarose! Keep up the good work.
Thank you very much for your kind words about your experience with our agency and our agent Elarose. We are delighted to hear your positive journey with us, we hope you enjoy your new home. Regards Bourne Estate Agents.
5/5
GoogleSmooth and easy process of renting a property through Bourne Estate Agents Farnham. Izzy was great, open and professional in guiding us. No question was too much to answer, had a nice feeling of being respected and cared for.
Thank you for the review. We are really pleased you have had a great experience. Hope you have settled well into your new home.
5/5
GoogleBecky, Izzy and Team have been 5 star throughout the whole lettings process. Friendly yet professional, they have been extremely efficient and it has only taken 1 week from advertising our flat to handing over the keys to our tenant! I would highly recommend Bourne Letting Agents and i am very grateful for all their help and hard work.
Thank you Josie, It has been a pleasure to work with you. We very much appreciate the kind review. Becky
5/5
GoogleFrom a standing start 4 days ago, Izzy at Bourne Estate Agents has managed to help me secure an amazing flat, after I had legitimately given up on finding one in time for my move. Everything was processed quickly and efficiently, and communication has been excellent - along with the team bending over backwards to help with my application. I can’t recommend them enough.
Thank you for the kind review. You were also extremely efficient and quick which really helps with the quick turnaround. Enjoy your new home
5/5
GooglePatrick has been excellent through out the whole process of our purchase. We have had a number of issues with sellers whilst dealing with a different estate agent firm. Patrick from Bourne however has always been on top of everything with regular updates and cant thank him enough for all his support. Will certainly be looking to use Bourne and Patrick for any new house purchases in the future and have already recommended him to a number of friends currently considering house moves.
Thank you so so much Nick, all the very best
5/5
GoogleMonika was an absolute star, personable, kept me updated and a great help!
Thank you Dan for the brilliant review. All the very best Adam
5/5
GoogleWe truly appreciate Monika’s efforts and kindness. She was very helpful . We will highly recommend her as an agent.
Thank you for your Review. Hannah
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Farnham has the most, with 541 reviews rated 4.7 out of 5, followed by Guildford with 538.
The nine Bourne Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards: Bourne Estate Agents, Farnham won Gold; Bourne Estate Agents, Alton won Trusted Agent; Bourne Estate Agents, Woking won Trusted Agent; Bourne Estate Agents, Guildford won Trusted Agent.
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