Trusted Agent profile
★★★★★
1,891 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Cobham, Ash Vale and Petersfield. Together they have 1,891 reviews on four platforms, rated 4.7 out of 5 overall.
1,697
Reviews on Google
All 9 offices
75
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
114
Reviews on Trustpilot
Business-wide
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Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotMy experience was a positive one
My experience was a positive one. Friendly and helpful team. They were willing to work around my schedule.Gave me great advice on the best way to present my home.feedback from viewers was not sugar coated.And they were honest with answering my questions.Thankful for all the support and can’t wait to move to my new home
Thank you for taking the time to review us Trina. Your comments are truly appreciated.
5/5
GoogleCharlotte was amazing from start to finish of viewing to securing and post tenancy contract. Always smiling and happy to help. A pleasure to work with in finding a property and a friendly caring individual. Would recommend Bourne to anyone looking for a property.
Thank you so much Kruti for your kind words and review. Wishing you all the best
5/5
GoogleRating only, no written review.
Thank you for taking the time to review us. Your comments are truly appreciated.
5/5
GoogleCharlotte has been very helpful to sort out my new tenancy. Very good!
Thank you for your comments Rasmus, it's truly appreciated.
5/5
GoogleBourne estate agents were our first choice from the outset and we haven’t been disappointed. Rebekah and Harry answered all our questions and as first time renters there have been many. They guided us through the process and found us tenants in a timely manner.
Thank you Fiona for the review and kind words. It has been our pleasure dealing with you. Wishing you all the best - Harry Oliphant - Lettings Manager
5/5
GoogleI’m so pleased with Bourne Estate Agents Godalming. They are professional, meticulous and knowledgeable people. And most importantly they are warm and friendly. We would definitely be using them again in the future. Xx
Thank you so much Anita for your kind words and review. It has been great dealing with you and find a suitable rental property for yourself and your family. Wishing you all the best, Harry Oliphant - Lettings Manager
5/5
GoogleHarry and Rebekah were so kind and helpful when finding our home. Super quick to respond offer advice and seemed to be as excited as we were! Would recommend!
Thank you for taking the time to review us Isobel. Your comments are truly appreciated.
5/5
GoogleHighly recommend. Steph went above and beyond to help find a property for my in laws in Alton. Good communicaton throughout and from application to keys being handed over, everything went smoothly. Thank you !
Thank you so much Eric for your kind words and review. Wishing you all the best
1/5
TrustpilotNot good for tenants
Whilst helping a friend move was made very difficult when the tenants were lied to about the level of work that was about to be done you couldn't enter or leave the property, the mess made by the workman inside and out the house was unbelievable. I would avoid at all costs.
Dear Declan, We have checked our records and can’t find any details that match your name or the situation you’ve described. Without more information, it’s not possible for us to look into this properly. If you believe this relates to Bourne Estate Agents, please get in touch directly at hello@bourneestateagents.com so we can investigate. We take our responsibilities very seriously and always aim to deal with clients in a fair and transparent way.
5/5
GoogleWe arranged a viewing for a property and dealt with Hugo at Bournes. Although we didn't end up buying the property, we found Hugo to be extremely helpful, informative and in general great to deal with. We would be happy consider using Bourne in the future or recommend them to others based on our experience.
Thank you for taking the time to review us. Your comments are truly appreciated.
1/5
TrustpilotLiars and Thieves
Liars and Thieves, Protecting the Landlords, Not Tenants
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and take your concerns very seriously. As you have raised a formal complaint, this is being reviewed in line with our procedures, and you will receive a final response from Bourne in due course.
5/5
TrustpilotTenancy
Charlotte has been very helpful in finding a new place for me to live. Very smooth and straightforward process
Thank you for your kind words and recommendation. It has been a pleasure working with you, and we would be happy to help with any future searches.
1/5
GoogleWithheld info, and I had lost my deposit due to their negligence. They also did not inform me that they had not removed the property from the market after my deposit was paid, be wary.
5/5
GoogleMoving to Bourne from Seymour’s was the best decision we ever made. The moment we switched Bourne worked tirelessly to help secure viewings, keep us updated every week with viewing feedback and also any sales updates. …
Thank you so so much for your kind and detailed review, we really do appreciate it. It has been a real pleasure to deal with you both-All the very best
5/5
GoogleWe had a fantastic experience with Bourne Estate Agents. A huge thank you to Shane and Tilly for their persistence, professionalism, and incredible attention to detail throughout the entire process. From the outset, they worked hard to win …
Thank you ever so much Ian for your kind and comprehensive review, we really do appreciate you spending the time to do this. We wish you all the very best for the future.
5/5
GoogleEasily the best experience I can recall dealing with estate agents. Bourne were very friendly and professional thoughout, and during some hiccups they remained completly transparent and communicative to get things sorted efficiently. Super lovely staff.
5/5
TrustpilotSmooth and easy the whole way through
Smooth and easy the whole way through. Great communication and Charlotte was wonderful from start to finish, would definitely recommend Bourne estate agents.
5/5
GoogleI would like to highly recommend the whole team at Bourne Woking Branch, They have all gone above and beyond helping me with the sale of a relatives home. I honestly couldn't of asked for a better team to help me and always had their reassurance and guidance at the end of the phone or email. I always knew there would be hiccups due to the house but while I was stressing the team stayed cool and calm and found ways to help me. From the first visit for valuation I knew I would be in safe hands. Thank you for not only looking after the house sale but also for looking after me throughout the whole process.
5/5
GoogleBourne Estate Agents Godalming are a highly professional team, with great communication, and very approachable. Their rates are very competitive and the service offered second to none. I would highly recommend!
Thank you so much Rob, it was a pleasure to help you move-All the very best for the future-Adrian Cannon-Director
4/5
GoogleAlthough we have experienced a few challenges with some tenants we have been supported well by Bourne staff, in particular Sarah & Jenna. Thank you.
Thank you for your review Ashley, very much appreciated. Regards, Jenna
5/5
GoogleThank you, Jenna! My husband and I found the calm and quiet place we were hoping for. We really appreciate your support and professionalism. This is our first rental through an agency, and it’s been a great start!
Thank you Preethy for your kind review, kindest regards, Jenna
5/5
TrustpilotBrilliant customer service
Brilliant service from Jim Norman, I couldn’t fault is commitment and dedication. Truly a professional from start to finish. An easy 5/5 stars.
5/5
GoogleWe’ve just had a brilliant experience with Bourne Estate Agents in Godalming. They found new tenants for our rental property quickly and with absolute professionalism. From start to finish, the team went the extra mile, always proactive, …
Thank you so so much Chris, we really do appreciate you spending the time posting this kind review-All the very best
1/5
GoogleI’ve had a really disappointing experience with this agency. Despite repeatedly requesting that my data be deleted, I’ve continued to receive unsolicited marketing emails for months. This is unacceptable and shows a clear disregard for GDPR and my personal boundaries. I initially had my property listed with them, but it was repeatedly removed from Rightmove without any notice. When I chased this up, I was told it was because I’d had to cancel some appointments. The reasons for these cancellations were serious, hospital stays/trips/illnesses for both myself and my daughter. The agency was fully aware from the outset that we both have autoimmune conditions, and I kept them informed. If they decided not to continue marketing the property because of this, that’s their right, but the lack of communication and understanding was incredibly disappointing. In contrast, I’m now having a wonderful and personal experience with a different agent, Charles Henry, who has been far more professional, understanding, and respectful. The difference in care and communication has been night and day. I wouldn’t recommend this original agency based on my experience, but I’m glad to have found someone better.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Farnham has the most, with 538 reviews rated 4.7 out of 5, followed by Guildford with 535.
The nine Bourne Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards: Bourne Estate Agents, Farnham won Gold; Bourne Estate Agents, Alton won Trusted Agent; Bourne Estate Agents, Woking won Trusted Agent; Bourne Estate Agents, Guildford won Trusted Agent.
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