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Big Yellow Self Storage Co Ltd estate agents in London, Croydon, Brighton and 11 more

4.7

★★★★★ Excellent

5,936 reviews across 15 offices and 3 platforms

Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Beckenham, Cardiff, Edinburgh, Enfield, Cambridge, Poole, Colchester, Bromley, Hove, Chester and Chelmsford. Together they have 5,936 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

5,933

Reviews on Google

All 15 offices

Facebook logo

5.0 / 5

2

Reviews on Facebook

All 15 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 15 offices

Our offices

Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 5,931 reviews on Google only. Show every review

5/5

Google

I popped in on a random day to ask about storage space and prices. Laquann and Mark were SO friendly and took me through all the available options. Both these gentlemen answered all my queries and we came to a great decision based on my price range and finalised my storage space. So happy with my decision. I moved things in on a Saturday morning in January, and it was here I met the other half of the team in Paula and Kathryn who made the moving process so enjoyable. We had a great conversation on storage (and life!) and left with all the information I needed to use the facility. Many thanks to the Big Yellow Croydon team, it was such a pleasure to speak to each of you! I'd recommend this place to all.

Sadaf · 10 April 2025 · Big Yellow Self Storage Co Ltd Croydon

5/5

Google

I needed to store a room full of miscellaneous things in order to hold a party. The staff were so, so helpful and tried to find me the best deal for 1 unit, for 1 week. I will definitely choose the BYSS, Croydon as my first choice if ever I need to store my belonging. Its clean, warm. Fantastic staff and great security. Thank you.

Joycelyn · 9 April 2025 · Big Yellow Self Storage Co Ltd Croydon

Agent replied · 1 May 2025

Nice to hear from you Joycelyn. Sounds like you had a great experience. Take care.

5/5

Google

Useful secure storage space for hire. Useful carpark, trollies, lifts etc. Just be careful of daleks. I'm sure there's at least one, behind one of those corners.

Howard · 8 April 2025 · Big Yellow Self Storage Co Ltd Cardiff

Agent replied · 2 May 2025

Hey Howard. Thanks for sending that review over. We always welcome feedback. Have a great day.

5/5

Google

Fab service from the guys and gals at Yellow Storage in Chester. Ever welcoming, accommodating and helpful. A spotlessly clean modern purpose-built facility with self-service access. Fully met my requirements and you get to keep the padlock. Thanks guys!

Michael · 8 April 2025 · Big Yellow Self Storage Co Ltd Chester

5/5

Google

This is the second time I have used this storage facility. First class!! The staff are so friendly and cannot do enough to help you out. The facilities are clean, bright and secure. Honestly cannot recommend them enough. Thank you guys for everything 🥰

Pamela · 8 April 2025 · Big Yellow Self Storage Co Ltd Edinburgh

5/5

Google

Sam was amazing, helped me get my storage needs sorted no bother.

Dom · 1 April 2025 · Big Yellow Self Storage Co Ltd Poole

Agent replied · 1 May 2025

Hey Dom. Thanks for sending that review over. We always welcome feedback. Have a great day.

5/5

Google

The assistant manger Adrianna was super helpful informative kind organised and made my experience with the company so brilliant.. I couldn’t have asked for better customer service . In fact the whole team are brilliant! Excellent service!

Helen · 1 April 2025 · Big Yellow Self Storage Co Ltd Enfield

Agent replied · 14 April 2026

Nice to hear from you Helen. Sounds like you had a great experience. Take care.

5/5

Google

Thank you andriana for everything helpful and kind

Mehmet · 28 March 2025 · Big Yellow Self Storage Co Ltd Enfield

Agent replied · 14 April 2026

Thanks for the review, Mehmet. Have a great day.

5/5

Google

Amazing staff amazing service sam is always helpful as a 3rd time returning customer

Terry · 26 March 2025 · Big Yellow Self Storage Co Ltd Poole

Agent replied · 1 May 2025

Hey Terry. Cheers for the nice feedback. See you again soon.

5/5

Google

Sandra was absolutely amazing. So very helpful and friendly. A real asset to your company. Mary Thomson Sent

Mary · 26 March 2025 · Big Yellow Self Storage Co Ltd Hove

5/5

Google

I am new to Edinburgh and had a great experience with Big Yellow self storage. Gill was very kind and supportive to help the storage setup. I highly recommend the service.

Hareesh · 24 March 2025 · Big Yellow Self Storage Co Ltd Edinburgh

5/5

Google

Awesome, really great service.

Philip · 23 March 2025 · Big Yellow Self Storage Co Ltd Colchester

Agent replied · 28 March 2025

Hello Philip. We appreciate you taking the time to write to us. Thanks for the positive review. See you again soon!

4/5

Google

Have had a good experience with Big Yellow except for a flood which happened a few months ago and resulted in many of our items getting soiled. The day it happened, we felt the staff on shift were undertrained as they didn't even apologise or offer us ways to get the water cleaned up but, the following day, the new staff member was very apologetic and made sure we came to a solution quickly. The insurance claim went smoothly so no complaints there - just make sure to keep your storage list updated with them. This event as well as the occasional unclear rate increases are why I give it 4 stars instead of 5. Outside of that though, the staff are usually very responsive, kind and helpful so can recommend.

Lara · 21 March 2025 · Big Yellow Self Storage Co Ltd London (100 The Highway)

5/5

Google

The staff are friendly and patient , it’s my first time using a unit and I’ve had lots of questions which were all answered . Thanks to Gemma and the team.

P · 21 March 2025 · Big Yellow Self Storage Co Ltd Beckenham

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Questions about Big Yellow Self Storage Co Ltd

Which Big Yellow Self Storage Co Ltd office has the most reviews?

London (400 Wick Lane) has the most, with 865 reviews rated 4.6 out of 5, followed by Croydon with 567.

Where are the Big Yellow Self Storage Co Ltd offices?

The 15 Big Yellow Self Storage Co Ltd offices, by town:

  • Beckenham: 1 Croydon Road, Beckenham, BR3 4AA
  • Brighton: 2 Coombe Road, Off Lewes Road, Brighton, BN2 4EA
  • Bromley: 12 Farwig Lane, Bromley, BR1 3RB
  • Cambridge: Unit 14, Coral Park, Henley Road, Cambridge, CB1 3EA
  • Cardiff: 65 Penarth Road, Cardiff, CF10 5DL
  • Chelmsford: 39a Robjohns Road, Chelmsford, CM1 3AG
  • Chester: The Printworks, Sealand Road, Chester, CH1 4RN
  • Colchester: Bruff Close, Turner Road, Colchester, CO4 5EU
  • Croydon: 202 - 216 Thornton Road, Croydon, CR0 3EU
  • Edinburgh: 2 Bankhead Avenue, Edinburgh, EH11 4HD
  • Enfield: 1 Progress Way, Enfield, EN1 1FT
  • Hove: 270A Old Shoreham Road, Hove, BN3 7EG
  • London (100 The Highway): 100 The Highway, London, E1W 2BX
  • London (400 Wick Lane): 400 Wick Lane, London, E3 2JG
  • Poole: 2 Nuffield Road, Nuffield Industrial Estate, Poole, BH17 0RB

Reviews may appear on more than one platform.

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