5/5
GoogleDavid and Saima were very friendly and provided great service
Agent replied · 11 October 2026
Thank you so much Malcolm. We’re genuinely grateful you have taken the time to leave such a positive comment.
Trusted Agent profile
Big Yellow Self Storage Co Ltd estate agents in London, Croydon, Brighton and 11 more
★★★★★
5,898 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Cardiff, Beckenham, Edinburgh, Enfield, Cambridge, Poole, Colchester, Hove, Bromley, Chester and Chelmsford. Together they have 5,898 reviews on three platforms, rated 4.7 out of 5 overall.
5,895
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
Our offices
Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
- Big Yellow Self Storage Co Ltd London (400 Wick Lane)400 Wick Lane, E3 2JG855 reviews · 855 on Google (4.6)64 in the last 90 days
- Big Yellow Self Storage Co Ltd Croydon202 - 216 Thornton Road, CR0 3EU567 reviews · 567 on Google (4.7)30 in the last 90 days
- Big Yellow Self Storage Co Ltd Brighton2 Coombe Road, Off Lewes Road, BN2 4EA541 reviews · 541 on Google (4.7)10 in the last 90 days
- Big Yellow Self Storage Co Ltd Cardiff65 Penarth Road, CF10 5DL399 reviews · 398 on Google (4.8)32 in the last 90 days
- Big Yellow Self Storage Co Ltd Beckenham1 Croydon Road, BR3 4AA393 reviews · 392 on Google (4.8)49 in the last 90 days
- Big Yellow Self Storage Co Ltd Edinburgh2 Bankhead Avenue, EH11 4HD391 reviews · 391 on Google (4.7)47 in the last 90 days
- Big Yellow Self Storage Co Ltd London (100 The Highway)100 The Highway, E1W 2BX372 reviews · 372 on Google (4.8)21 in the last 90 days
- Big Yellow Self Storage Co Ltd Enfield1 Progress Way, EN1 1FT358 reviews · 358 on Google (4.6)19 in the last 90 days
- Big Yellow Self Storage Co Ltd CambridgeUnit 14, Coral Park, Henley Road, CB1 3EA325 reviews · 325 on Google (4.8)29 in the last 90 days
- Big Yellow Self Storage Co Ltd Poole2 Nuffield Road, Nuffield Industrial Estate, BH17 0RB313 reviews · 313 on Google (4.8)10 in the last 90 days
- Big Yellow Self Storage Co Ltd ColchesterBruff Close, Turner Road, Colchester, CO4 5EU297 reviews · 296 on Google (4.8)31 in the last 90 days
- Big Yellow Self Storage Co Ltd Hove270A Old Shoreham Road, BN3 7EG284 reviews · 284 on Google (5.0)14 in the last 90 days
- Big Yellow Self Storage Co Ltd Bromley12 Farwig Lane, BR1 3RB279 reviews · 279 on Google (4.6)41 in the last 90 days
- Big Yellow Self Storage Co Ltd ChesterThe Printworks, Sealand Road, Chester, CH1 4RN273 reviews · 273 on Google (4.8)46 in the last 90 days
- Big Yellow Self Storage Co Ltd Chelmsford39a Robjohns Road, CM1 3AG256 reviews · 256 on Google (4.9)24 in the last 90 days
Reviews on Google
Showing 5,893 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Hi Finlay. We value every piece of feedback, good or bad. So thanks for dropping us those stars, sounds like you had a great experience.
5/5
GoogleEasy and friendly staff. Would recommend
Agent replied · 11 October 2026
We are so happy to hear you are happy Elan. Thanks for sharing your experience.
5/5
GoogleGreat experience with Big Yellow Storage. The staff were friendly, helpful, and professional, and the whole process was quick and easy. The storage unit was clean, secure, and convenient to access. I would definitely recommend Big Yellow Storage to anyone looking for a reliable storage service.
Agent replied · 11 October 2026
Thanks so much for the review Bhawna. We are over the moon you had such a great experience with us.
5/5
GoogleGreat and lovely service! Thank you very much.
Agent replied · 11 October 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleExcellent experience with Big Yellow Storage in Chester. The price was excellent and I was very impressed with the facility and the organisation and processes. The system was very secure and the staff very friendly and on the ball when needed. Thank you.
Agent replied · 11 October 2026
Thanks so much for the review Chris. We are over the moon you had such a great experience with us.
5/5
GoogleBrilliant service, really friendly. Showed us around, very clear and easy instructions. Great storage space. Really happy all round
Agent replied · 11 October 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleGreat service and helpful staff at the Chester Storage!
Agent replied · 11 October 2026
Hello On-ev. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleFacilities clean and well kept, easy to access. Jeff was very patient helping me sort paperwork and explained everything to me as we went. Very helpful!
Agent replied · 11 October 2026
On behalf of your local store team, thank you Amy for leaving such a positive review about your experience.
5/5
Googleamazing people very helpful and supportive throughout the whole process
Agent replied · 11 October 2026
We are so happy to hear you are happy Tadi. Thanks for sharing your experience.
3/5
GoogleIf the rating was based just on customer service it would be 10/10. We had the lovely Xara show us around and her energy was amazing, complete credit to the company ! The place was nice and clean and we completely fell in love with an office space however unfortunately we did not end up using this company as they do not allow dogs (a lot of similar business in the area do accept dogs). We have a tiny 8 year old chihuahua that comes every where with us due to it being unsafe to leave her alone with her health issues. Everything else was great but the dog policy was unfortunately an issue. If you do not have a needy dog and you need a storage space to work from then i recommend !
5/5
GoogleReally happy with my experience at Big Yellow Storage. Lyndsay was lovely and really helpful, taking the time to show me around and explain everything clearly. She was also very thoughtful and reminded me to take photos of the unit, which was really useful. The price was reasonable too. Overall, a very smooth and straightforward experience. Thanks, Lyndsay!
Agent replied · 11 October 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleI was helped by Lyndsay today at the Bow location; super friendly, super helpful, very quick and easy
Agent replied · 11 October 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Hi Richard. We value every piece of feedback, good or bad. So thanks for dropping us those stars, sounds like you had a great experience.
1/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Hello, Simge, at Big Yellow Self Storage Bow. Thank you for taking the time to drop us some feedback. We want to make sure you don't have a bad experience again so we would love to hear more detail. Would you please call at 020 8980 0345 so we can sort this out for you.
5/5
GoogleGreat facilities, perfect for my stuff while needed, lady who works there is very helpful.
Agent replied · 11 October 2026
We are delighted to read your review Leo. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Hey Stephen. We appreciate you taking the time to drop us some stars. Every piece of feedback is helpful.
5/5
GoogleSuch convenient location with easy access to city and surrounding areas. Affordable and competitive prices, with the most amazing friendly staff. Especially to Adam, Chris, Poppy and Lyndsay who always greet with a smile, go over and beyond to accommodate and helpful.
Agent replied · 11 October 2026
Hi Angel. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
1/5
GoogleThe manager wasn’t helpful and my experience was not pleasant at all. Poor service.
5/5
GoogleLindsay was absolutely brilliant, super friendly and put me at ease, very helpful !! 💗 …
Agent replied · 11 October 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleLyndsay was very helpful checking in and getting sorted
Agent replied · 11 October 2026
On behalf of your local store team, thank you Oliver for leaving such a positive review about your experience.
5/5
GoogleLyndsay was amazing and so helpful! So kind and greeted with a smile and friendly attitude. Would recommend!
Agent replied · 11 October 2026
Thank you so much Olivia. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GooglePatrick was very kind, helpful and provided clear explanation about payment, he let me pick the rooms that was best suitable for my situation. Very positive experience so far!
Agent replied · 13 October 2026
We are so happy to hear you are happy Monica. Thanks for sharing your experience.
5/5
GoogleGreat customer service from Charlene! I arrived and she had a big smile on - and when you are having a stressful move day; it matters!
Agent replied · 13 October 2026
We are so happy to hear you are happy Laurine. Thanks for sharing your experience.
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Questions about Big Yellow Self Storage Co Ltd
Which Big Yellow Self Storage Co Ltd office has the most reviews?
London (400 Wick Lane) has the most, with 855 reviews rated 4.6 out of 5, followed by Croydon with 567.
Where are the Big Yellow Self Storage Co Ltd offices?
The 15 Big Yellow Self Storage Co Ltd offices, by town:
- Beckenham: 1 Croydon Road, Beckenham, BR3 4AA
- Brighton: 2 Coombe Road, Off Lewes Road, Brighton, BN2 4EA
- Bromley: 12 Farwig Lane, Bromley, BR1 3RB
- Cambridge: Unit 14, Coral Park, Henley Road, Cambridge, CB1 3EA
- Cardiff: 65 Penarth Road, Cardiff, CF10 5DL
- Chelmsford: 39a Robjohns Road, Chelmsford, CM1 3AG
- Chester: The Printworks, Sealand Road, Chester, CH1 4RN
- Colchester: Bruff Close, Turner Road, Colchester, CO4 5EU
- Croydon: 202 - 216 Thornton Road, Croydon, CR0 3EU
- Edinburgh: 2 Bankhead Avenue, Edinburgh, EH11 4HD
- Enfield: 1 Progress Way, Enfield, EN1 1FT
- Hove: 270A Old Shoreham Road, Hove, BN3 7EG
- London (100 The Highway): 100 The Highway, London, E1W 2BX
- London (400 Wick Lane): 400 Wick Lane, London, E3 2JG
- Poole: 2 Nuffield Road, Nuffield Industrial Estate, Poole, BH17 0RB
