Trusted Agent profile
★★★★★
5,936 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Beckenham, Cardiff, Edinburgh, Enfield, Cambridge, Poole, Colchester, Bromley, Hove, Chester and Chelmsford. Together they have 5,936 reviews on three platforms, rated 4.7 out of 5 overall.
5,933
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
Showing 5,931 reviews on Google only. Show every review
5/5
GoogleBig Yellow Self Storage is secure, clean, and convenient. Special thanks to Andriana for her outstanding support, she was professional, friendly, and made the whole process smooth and stress-free. Highly recommend this facility!
Hiya Kishan. We appreciate the kind words. See you again soon.
5/5
GoogleGreat service, had loads of questions which Adrianna answered then I had issues with access I needed to sort at the last minute and Adrianna again came to the rescue. Top notch, give her a pay rise!!
Thanks for the feedback, Desmond! See you again soon.
5/5
GoogleServe by Henry today & was very helpful getting me sorted outside, lovely team environment would recommend
Nice to hear from you Ricky. Sounds like you had a great experience. Take care.
5/5
GoogleIt was a genuine pleasure and took pressure off at a stressful time Thanks for the time and patience Amanda
Cheers for the feedback Amanda. See you soon.
5/5
GoogleGreat customer service!!!
Cheers for the feedback Del. See you soon.
5/5
GoogleMARK & CATHERINE ABSOLUTELY EXCEPTIONAL COULDN’T ASK FOR A BETTER SERVICE
Hey Jada. Cheers for the nice feedback. See you again soon.
5/5
GoogleMark was very helpful, showed me the available rooms with best prices and helped me to properly insure my items. Thanks Mark
Hello Wiktoria. We appreciate you taking the time to write to us. Thanks for the positive review. See you again soon!
5/5
GoogleI was very happy with the staff at Thornton road storage site Management team Paula & Katharine were on hand via email or phone call. Both answered my questions and offered solutions for my storage.
Hello Ajay. Thanks for the feedback. The team will be happy to read this.
5/5
GoogleToday, it’s our first time to take a look at what self-storage service we could make good use of. We surfed on net and shortlisted 3 out of that many providers in the area. We got response from Mark almost immediately after we left message for initial enquiry. Note: it’s Sunday! So amazing… Upon arrival, a man of sweet smile and warmest regard came out to welcome us and introduced to us everything in details about the services and took us around those available storage rooms of different sizes upstairs as well as on ground floor until one that would fit our needs… Not only about room sizes, prices and date/time moving things in/out are also flexible and of course fit our needs and expectations. So happy to have met Mark at Big Yellow Self Storage Croydon. Gary
Hiya Gary. We appreciate the kind words. See you again soon.
5/5
GoogleGoog
Thanks for the feedback, Timotei! See you again soon.
5/5
GoogleMark and the team was more than helpful. Very pleased 😎 …
Thanks for the review, Danny. Have a great day.
5/5
GoogleMark and Paula were both amazing in providing customer service, made checking in and checking out very smooth.
We appreciate the feedback, Reign. Hope to see you again soon.
4/5
GoogleVery helpful, and happy to go over everything and show us around
Thank you very much Matthew. We're glad to be of service.
5/5
GoogleExceptional customer service was provided today by Kathryn at Big Yellow storage. She was extremely informative and was able to answer all my questions ensuring the onboarding was seamless! All efforts are very much appreciated! 😊 …
Nice to hear from you Naomi. Sounds like you had a great experience. Take care.
5/5
GoogleReally great service from the team on Saturday afternoon. Friendly and patient to go through all the options and the cost break down. Made the process very simple for us.
Hey Harriet. Cheers for the nice feedback. See you again soon.
5/5
GoogleEasy, seamless check-in and simple to use service. Staff is friendly and helpful. Great choice for your storage needs in South London.
Hey Claus. Thanks for sending that review over. We always welcome feedback. Have a great day.
5/5
Google⭐️⭐️⭐️⭐️⭐️ Kathryn was fantastic! Super friendly, helpful, and easy to work with. Highly recommend!
Hello Radostin. We appreciate you taking the time to write to us. Thanks for the positive review. See you again soon!
5/5
GoogleGot excellent customer service from Catherine and Mark they were very helpful and friendly.
Hello Josephine. Thanks for the feedback. The team will be happy to read this.
5/5
GoogleI’ve never used self storage before and was a bit anxious the whole process, especially since my moved was happening very quickly and needed something fast. The entire process, from enquiry to checking in was smooth and easy. The customer service from the Team at Croydon Big Yellow Self Storage was outstanding. Mark checked me in and took the pain out of the paperwork. He was patient and took time to explain everything and answer all my questions. He couldn’t have been more helpful and professional. Thank you so much for a great experience!
Hiya Ray. We appreciate the kind words. See you again soon.
5/5
GoogleRating only, no written review.
Hello Claudette. Looks like you dropped us some stars. We appreciate the feedback. See you soon.
5/5
GoogleRating only, no written review.
Thanks for such a good star rating. The team will be happy to see this.
5/5
GoogleStored my stuff for a year, friendly and helpful staff, easy to access, clean and bright. Did what I needed!
Thanks for the feedback, Lucie! See you again soon.
5/5
GoogleVery friendly, prompt service
Thanks for the review, Vasanti. Have a great day.
5/5
GoogleVery helpful, thanks
We appreciate the feedback, Gillie. Hope to see you again soon.
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London (400 Wick Lane) has the most, with 865 reviews rated 4.6 out of 5, followed by Croydon with 567.
The 15 Big Yellow Self Storage Co Ltd offices, by town:
