Trusted Agent profile
★★★★★
5,898 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Cardiff, Beckenham, Edinburgh, Enfield, Cambridge, Poole, Colchester, Hove, Bromley, Chester and Chelmsford. Together they have 5,898 reviews on three platforms, rated 4.7 out of 5 overall.
5,895
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
Showing 5,893 reviews on Google only. Show every review
5/5
GooglePoppy is the best, sorted me out when I was having trouble deciding what room I needed. Couldn’t recommend more!
On behalf of your local store team, thank you Rahul for leaving such a positive review about your experience.
5/5
GoogleLyndsay was really friendly and helpful
Thank you so much Nikki. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleHelpful staff - Lyndsay was great
Hello Alistair. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleLyndsay was very helpful, super friendly and very knowledgeable
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleThe team here in E3 is great, Poppy inspired me to move with a local women-owned removals team and they were excellent too. Highly recommend.
Hi Domestic. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleRating only, no written review.
Thanks for dropping us those stars Adam. We're happy that you are happy.
5/5
GoogleJoely has been extremely accommodating throughout the duration of the storage period at Big Yellow. I would not hesitate in recommending the firm.
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleReally easy and the staff are really helpful
Hello Chris. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleLee and Dave made renting storage with big yellow so easy - I couldn’t recommend them more highly. Their customer service is outstanding, and they were both so kind in helping me get set up and apply for licences etc on the room that I was renting. What I thought would initially be complicated was super easy for them both to sort and I’m really grateful! 10/10 service! Thank you so much
Thanks so much for the review Hannah. We are over the moon you had such a great experience with us.
5/5
GoogleKatherine at Big Yellow is a consistent friendly and efficient rep at Big Yellow, having peviously collected boxes for a removal. On another visit today, where I've not been able to think clearly due to moving home stress - Katherine took her time to speak to me on a level, helping me get an idea on what exactly needs to be packed, she provided me with removal help contacts for the heavy lifting, and Katherine was efficient with giving me options on space sizes for storage. I was given a physical visual of what storage space was available and reserving space was straightforward. I felt understood, reassured and just more prepared on the logistics for my move. Thank you.
Thank you so much Francesca. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleI used the self storage in Croydon and Paula helped organised the storage locker. She was very helpful . My only complaint was the system of identity verification, this process was very long and continually failed. Finally it was accepted after half an hour of trying. There has to be a better system of identification No complaints about the staff service at all.
Hello Adrian. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
1/5
GoogleTotal scam. They lure you in with market rates and then they jack up prices. If you are in with them for 6 months, expect a 25% increase in prices (from 39 to 48) and 50% increase in insurance prices. That is a 50% annualized increase, meanwhile inflation rate in this country is 3%. Oh and by the way, they offer you stuff if you do positive reviews here so 95% of reviews are false, BEWARE!
5/5
GoogleVery helpful staff and never any issues
Hello Dylan. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleGreat, smooth experience by Nick and Ellie, great folk and great service, will come again
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleFriendly staff Nick Tim Ellie were helpful throughout
Hi Konstantinos. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleNick and Ellie were great. Offered tea and water. Lovely and friendly thank you.
Hi Nay. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleReally helpful staff particularly Nick and Ellie, always really smooth running.
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleEllie was fantastic! So helpful, got us set up really easily even with our noisy children! Great customer care!
Hello Stephanie. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleNice people
We are so happy to hear you are happy Holly. Thanks for sharing your experience.
5/5
GoogleReally smooth check in experience. All terms and conditions were explained very clearly Great customer service from Karen and the team
Hi Adzy. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
4/5
GoogleHave to use mobile phones.. quality storage but pricey
Hello Faraz, it is lovely to hear you had such a good experience. We’ll pass your feedback onto the team. See you soon.
5/5
GoogleGreat staff and service. Very friendly
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleDavid was welcoming and kind to guide my checkout
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleDavid, Anita, Samiha were superstars in booking me with the storage space. Everything was straightforward, thank you!
We are so happy to hear you are happy Lori. Thanks for sharing your experience.
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London (400 Wick Lane) has the most, with 855 reviews rated 4.6 out of 5, followed by Croydon with 567.
The 15 Big Yellow Self Storage Co Ltd offices, by town:
