Trusted Agent profile
★★★★★
5,936 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Beckenham, Cardiff, Edinburgh, Enfield, Cambridge, Poole, Colchester, Bromley, Hove, Chester and Chelmsford. Together they have 5,936 reviews on three platforms, rated 4.7 out of 5 overall.
5,933
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
Showing 5,931 reviews on Google only. Show every review
5/5
GoogleDeji was wonderful, really went extra mile to help us. Very good storage facilities. You got the long term customer because of your great customer service.
On behalf of your local store team, thank you Carrot for leaving such a positive review about your experience.
5/5
GoogleTiarn was very helpful and kind - very good service and made everything very easy
Thank you so much Alfie. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleVery pleasant experience overall. Ask for Tiarn when you are here!
Hello Sarah. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleTiarn was super helpful, everything was great
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleIncredibly patient, understanding and smooth customer service. He even stayed a couple of minutes after it closed to help us out, truly went above and beyond with every customer I saw. Would really recommend this place if your looking for local storage in London.
Hi Tom. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleVery good, great staff, Max was very efficient
Thanks so much for the review Bruce. We are over the moon you had such a great experience with us.
5/5
GoogleGreat customer service from Max and Sammy. Highly recommended
We are so happy to hear you are happy Owain. Thanks for sharing your experience.
4/5
GoogleRating only, no written review.
Hello Richard. Thanks for the feedback. We're very pleased to receive this and hope to see you again soon.
5/5
GoogleI have had a storage unit here for quite a few years now. It was meant to be a temporary solution however its turned into a permanant thing as find it so convenient. …
On behalf of your local store team, thank you Greg for leaving such a positive review about your experience.
5/5
GoogleNick & Martin have been absolute stars helping us switch units today, the process was fast and smooth making what we thought would be a hectic day so easy in reality! 10/10 would recommend the team for helping size and book units for all those 'extra just in case bits' we all keep!
We are so happy to hear you are happy Lucy. Thanks for sharing your experience.
5/5
GoogleMy experience with big yellow was a good one. Good service and great customer service. Always helpful and available
On behalf of your local store team, thank you Kensley for leaving such a positive review about your experience.
5/5
GoogleDuring my experience with yellow storage everything went great. Nick was very helpful with everything form the start.
Thank you so much Nuno. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleYesterday was the third time that I used big yellow storage facilities in Cambridge. I have always received exceptional service from the staff members but yesterday (11.12.2025) there was a lady on duty late afternoon when I came to drop off my stuff(I forgot her name). She was incredibly helpful, patient and understanding . She went above and beyond to make sure that I got the best deal out of my storage options. I had also booked at 100sqm room only to get there and realise that the room was too big and needed a 75sqm one. She downgraded me to the right size one without any issues. I will never forget her kindness and how she helped me.
On behalf of your local store team, thank you Goitseone for leaving such a positive review about your experience.
5/5
GoogleDavid was incredibly helpful, polite, explained everything perfectly and went out of his way to make sure we were looked after. Amazing service, would definitely recommend using them because of him 🙏 …
Thank you so much James. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleGreat experience! David was amazing and professional and really helped guide me through the process. Thank you so much!
Hello Jaafar. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleExtremely nice experience! David was very kind and helpful! Highly recommended
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleReally helpful staff and overall a very good experience. I would recommend
We are delighted to read your review Sarah. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleRating only, no written review.
Thanks for the stars, James. We are always on the lookout for feedback. See you soon.
5/5
GoogleGreat experience with Big Yellow Self Storage! The facilities are clean and secure, and Johny was extremely helpful, friendly, and professional. Made the whole process quick and easy. Highly recommended!
Hi Lorena. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleThank you for your efficiency Stefano!
Thank you so much Sarah. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleExtremely helpful staff. Got me a better deal with a slightly bigger space. Simeon is very friendly.
Hello Fraser. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleGreat service both through the online chat when I was trying to figure out what I needed and with Chris in Brighton. Made everything easy and stress free
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleFantastic service from all staff. They make the whole process of entry and exit super simple. Checking out was just a click of a button and a handshake with a smile. They were very transparent and open about finding us the best deal to suit our needs. Couldn’t recommend enough. Thanks all!
We are delighted to read your review Tristan. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleGreat service, thank you
On behalf of your local store team, thank you Jacqueline for leaving such a positive review about your experience.
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London (400 Wick Lane) has the most, with 865 reviews rated 4.6 out of 5, followed by Croydon with 567.
The 15 Big Yellow Self Storage Co Ltd offices, by town:
