Trusted Agent profile
★★★★★
5,898 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Cardiff, Beckenham, Edinburgh, Enfield, Cambridge, Poole, Colchester, Hove, Bromley, Chester and Chelmsford. Together they have 5,898 reviews on three platforms, rated 4.7 out of 5 overall.
5,895
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
Showing 5,893 reviews on Google only. Show every review
5/5
GoogleReally helpful and clear service from Sandra, who was very friendly and efficient in sorting everything for us. Made us feel very reassured. Thank you!
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleReally lovely customer experience, Patrick and Sandra were incredibly helpful 😊 …
We are so happy to hear you are happy Maisie. Thanks for sharing your experience.
5/5
GoogleGreat staff, super friendly and helpful on every visit :)
On behalf of your local store team, thank you Jess for leaving such a positive review about your experience.
5/5
GoogleGreat service always and very helpful and friendly staff. Highly recommend
Thank you so much Ricky. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleJason was very helpful and quickly got us squared away with storage - great service.
Hello Ben. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleGreat staff , very helpful and friendly . Thank you
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleExcellent in every way ! Great value, great customer service and very useful. Thank you to everyone in Reception, you are all brilliantly helpful .
Hi Alexis. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GooglePatrick and Sandra were very helpful and gave me a great price on my storage unit
We are delighted to read your review Iain. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleVery dilligent and caring staff , ask for Patrick !
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleMoved into the new storage this week and it was an easy process. Both Jason and Sandra are very helpful and knowledgeable. The unit is always very clean and tidy and the security in place makes me feel my possessions are safe.
Hi Elen. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleKaren & Gemma were very informative, friendly & made sure we were familiar with the workings of the storage facilities
On behalf of your local store team, thank you Kenan for leaving such a positive review about your experience.
5/5
GoogleRating only, no written review.
Hi Gilbert. Thanks for dropping us those stars.
5/5
GoogleInitially I had an issue with checking in with an unexpected cover charge but David, the branch manager, put in the time and effort in order to clarify the situation and resolve the problem and made sure I'm happy with the results. It's great to see they go above and beyond to resolve the issues. Highly recommended!
We are delighted to read your review Amir. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleAndriana is very good and pretty. She was putting her full effort to her job.
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleAndriana helped us check in without any hassle. She was very sweet, patient and kind enough to help us with all the questions we had. Overall a very smooth and easy experience.
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleAndriana and her colleague got us set up with a unit quickly and professionally. They were both very friendly.
Thanks so much for the review Laurie. We are over the moon you had such a great experience with us.
5/5
GoogleAndriana absolutely fantastic customer service, nice friendly and extremely professional, it was a pleasure dealing with her
We are so happy to hear you are happy James. Thanks for sharing your experience.
1/5
GoogleI had this storage unit for over a year and, after reviewing my payments, I spent over £6,000. This was based purely on the size of the unit and what I needed it for at the time. Coming towards the end of the year, when I needed access to my belongings, I felt my hand was forced by Chris, which resulted in me having to pay nearly £1,000 just to resolve the situation. Management do not seem to take individual circumstances into consideration. The focus appears to be on collecting payments only, with no real support in place for customers who are struggling. While emptying my unit, I noticed several other units that were also behind on payments, yet staff were quick to cut bolts and take photos. That said, the remaining staff, Poppy and two other members (whose names I didn’t catch), were genuinely helpful and did what they could to assist. I did my best to explain my situation clearly, but to Chris and his team, who ultimately give the final approval, it was deemed “not good enough.” Would I recommend this place? Yes and no. Yes, if you urgently need storage. No, based on the attitude and approach of certain staff members. I’m relieved to have moved on now. After doing further research, I’ve found several other storage facilities in the area offering similar services for a fraction of the cost.
Hi Robert Thank you for leaving a review. We take all feedback very seriously. We are sorry to hear that you feel you received a poor service. Having spoken with the store, we understand that the team worked to support you where possible and followed the correct procedures throughout. We recognise that individual circumstances can be challenging and we aim to handle these situations with care and professionalism. We are pleased to hear that Poppy and the rest of the team were helpful during your time with us. If you would like to provide further details please contact us on: www.bigyellow.co.uk/contact-us/ The Big Yellow Team
5/5
GoogleRating only, no written review.
Hi Anthony. Thanks a lot for giving us those stars. We're happy to hear you had a good experience at Big Yellow.
5/5
GoogleHenry was very helpful and got me signed up quickly and efficiently. Will be return customer
Thanks so much for the review Lee. We are over the moon you had such a great experience with us.
5/5
GoogleI’ve been using different storage facilities across London for years, and I can tell for sure the Big Yellow Bow is best storage facility in London. Perfect location, lovely staff, Lucia is always very helpful. Strongly recommend
We are so happy to hear you are happy Mykhailo. Thanks for sharing your experience.
5/5
GoogleJust so amazingly helpful and knowledgeable about the space needed, the way the insurance works - and patiently explained all the T&cs. Many thanks Big Yellow!
On behalf of your local store team, thank you Maya for leaving such a positive review about your experience.
5/5
GoogleI've had a unit with Big Yellow Bow for about three years. Top team, very helpful. Happy customer.
Thank you so much Darren. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleChris and the team are a pleasure to work with. I’ve been using Big Yellow for many years and they are great
Hello Ben. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
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London (400 Wick Lane) has the most, with 855 reviews rated 4.6 out of 5, followed by Croydon with 567.
The 15 Big Yellow Self Storage Co Ltd offices, by town:
