5/5
GoogleVery friendly and clear introduction from the gent who helped me yesterday.
Agent replied · 14 April 2026
Thanks so much for the review Daniel. We are over the moon you had such a great experience with us.
Trusted Agent profile
Big Yellow Self Storage Co Ltd estate agents in London, Croydon, Brighton and 11 more
★★★★★
5,936 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Beckenham, Cardiff, Edinburgh, Enfield, Cambridge, Poole, Colchester, Bromley, Hove, Chester and Chelmsford. Together they have 5,936 reviews on three platforms, rated 4.7 out of 5 overall.
5,933
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
Our offices
Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
- Big Yellow Self Storage Co Ltd London (400 Wick Lane)400 Wick Lane, E3 2JG865 reviews · 865 on Google (4.6)74 in the last 90 days
- Big Yellow Self Storage Co Ltd Croydon202 - 216 Thornton Road, CR0 3EU567 reviews · 567 on Google (4.7)30 in the last 90 days
- Big Yellow Self Storage Co Ltd Brighton2 Coombe Road, Off Lewes Road, BN2 4EA541 reviews · 541 on Google (4.7)10 in the last 90 days
- Big Yellow Self Storage Co Ltd Beckenham1 Croydon Road, BR3 4AA399 reviews · 398 on Google (4.8)55 in the last 90 days
- Big Yellow Self Storage Co Ltd Cardiff65 Penarth Road, CF10 5DL399 reviews · 398 on Google (4.8)32 in the last 90 days
- Big Yellow Self Storage Co Ltd Edinburgh2 Bankhead Avenue, EH11 4HD392 reviews · 392 on Google (4.7)48 in the last 90 days
- Big Yellow Self Storage Co Ltd London (100 The Highway)100 The Highway, E1W 2BX372 reviews · 372 on Google (4.8)21 in the last 90 days
- Big Yellow Self Storage Co Ltd Enfield1 Progress Way, EN1 1FT358 reviews · 358 on Google (4.6)19 in the last 90 days
- Big Yellow Self Storage Co Ltd CambridgeUnit 14, Coral Park, Henley Road, CB1 3EA329 reviews · 329 on Google (4.8)34 in the last 90 days
- Big Yellow Self Storage Co Ltd Poole2 Nuffield Road, Nuffield Industrial Estate, BH17 0RB313 reviews · 313 on Google (4.8)10 in the last 90 days
- Big Yellow Self Storage Co Ltd ColchesterBruff Close, Turner Road, Colchester, CO4 5EU297 reviews · 296 on Google (4.8)31 in the last 90 days
- Big Yellow Self Storage Co Ltd Bromley12 Farwig Lane, BR1 3RB296 reviews · 296 on Google (4.7)58 in the last 90 days
- Big Yellow Self Storage Co Ltd Hove270A Old Shoreham Road, BN3 7EG284 reviews · 284 on Google (5.0)14 in the last 90 days
- Big Yellow Self Storage Co Ltd ChesterThe Printworks, Sealand Road, Chester, CH1 4RN273 reviews · 273 on Google (4.8)46 in the last 90 days
- Big Yellow Self Storage Co Ltd Chelmsford39a Robjohns Road, CM1 3AG256 reviews · 256 on Google (4.9)24 in the last 90 days
Reviews on Google
Showing 5,931 reviews on Google only. Show every review
Google5/5
GoogleMichelle and the team have been great. Took care of all my needs. Was able to downsize units as and when. Many thanks to all
Agent replied · 14 April 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleExcellent service
Agent replied · 16 April 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleRyan is a massive legend, efficient and professional. Great help with no nonsense. Explained everything clearly. Job done!!!
Agent replied · 14 April 2026
We are delighted to read your review Martin. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleI wasn't able to move my stuff out on my moving out day so I rang and the gentleman I spoke to was very friendly and said the next day was fine. All staff I have delt with have been friendly and approachable.
Agent replied · 14 April 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleAbsolutely fabulous!! Staff are fantastic
Agent replied · 14 April 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleAlways helpful and good customer service
Agent replied · 14 April 2026
We are so happy to hear you are happy Dan. Thanks for sharing your experience.
5/5
GoogleBrilliant friendly service from Lisa & Max and the unit is very friendly
Agent replied · 16 April 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GooglePolite and very helpful.
Agent replied · 16 April 2026
Hi Anthony. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleSuch a great experience and the people are so lovely and helpful, will go out of there way to ensure you are secure and find everything you need.
Agent replied · 16 April 2026
We are delighted to read your review Hayley. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Hey Julia. We appreciate you taking the time to drop us some stars. Every piece of feedback is helpful.
5/5
GoogleNick and Charlie were very helpful, and a good price for misc items 👍 …
Agent replied · 16 April 2026
Hello Gi. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleNick, Charlie and Tim were really helpful, communicative and reassuring throughout the process. Everything seems transparent, pricing wise, and the location is so much better for me.
Agent replied · 16 April 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleNick, Charlie and Tim have been helpful with renting a garage here at Big Yellow Bromley. They have been warm and welcoming. All our queries were answered especially Nick who assisted us on the day and Tim in showing us the different garage sizes. Thanks!
Agent replied · 16 April 2026
Hi Ella. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleGreat service, staff were super friendly and helpful, suited for what I needed!
Agent replied · 16 April 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Hi Carmen. Thanks for dropping us those stars.
5/5
GoogleFirst time using Big Yellow Self Storage, and I couldn’t be more impressed. The service was outstanding, the staff were incredibly helpful and professional throughout. A special mention to Jonny, whose friendly smile and positive attitude really stood out. He went above and beyond to make everything easy and stress-free. This will definitely be my go-to self storage choice for as long as I’m in the North London area. Highly recommended!
Agent replied · 14 April 2026
On behalf of your local store team, thank you Kawe for leaving such a positive review about your experience.
5/5
GoogleGreat customer service, very easy to communicate with and an easy process overall
Agent replied · 14 April 2026
Thank you so much Glenn. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleAlways so helpful. Polite. Completely approachable. Would 💯 recommend this company. …
Agent replied · 14 April 2026
Hello Katrina. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleGemma and Maz were really helpful when it came to setting everything up here at Big Yellow. Overall would recommend 100%
Agent replied · 16 April 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleI had a really pleasant experience here. From the moment I arrived, the staff were very welcoming and even offered me a drink, which made me feel comfortable straight away. They took the time to show me around the storage space, explained clearly how everything works, and guided me through how to organise my items. I really appreciated how patient and thorough they were in going through the details and terms, everything felt transparent and easy to understand. A special thank you to Gemma, she was absolutely lovely and made the whole experience even more enjoyable. The whole team was friendly, professional, and genuinely helpful. Overall, what could have been a stressful process felt smooth and well taken care of. Highly recommend!
Agent replied · 16 April 2026
Thanks so much for the review Min. We are over the moon you had such a great experience with us.
5/5
GoogleRating only, no written review.
Agent replied · 14 April 2026
Thanks for such a good star rating. The team will be happy to see this.
5/5
GoogleI can not saying how brilliant Andy was So helpfullyat this stress full time and helped me so much
Agent replied · 14 April 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleBig Yellow is a safe place for all your gear, excellent security and access procedures, all at a very reasonable cost. The rooms are kept clean and are fully alarmed. Sandra, Jason & Patrick on the reception desk run their self-storage facility like a Swiss-watch!
Agent replied · 14 April 2026
On behalf of your local store team, thank you Martin for leaving such a positive review about your experience.
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Questions about Big Yellow Self Storage Co Ltd
Which Big Yellow Self Storage Co Ltd office has the most reviews?
London (400 Wick Lane) has the most, with 865 reviews rated 4.6 out of 5, followed by Croydon with 567.
Where are the Big Yellow Self Storage Co Ltd offices?
The 15 Big Yellow Self Storage Co Ltd offices, by town:
- Beckenham: 1 Croydon Road, Beckenham, BR3 4AA
- Brighton: 2 Coombe Road, Off Lewes Road, Brighton, BN2 4EA
- Bromley: 12 Farwig Lane, Bromley, BR1 3RB
- Cambridge: Unit 14, Coral Park, Henley Road, Cambridge, CB1 3EA
- Cardiff: 65 Penarth Road, Cardiff, CF10 5DL
- Chelmsford: 39a Robjohns Road, Chelmsford, CM1 3AG
- Chester: The Printworks, Sealand Road, Chester, CH1 4RN
- Colchester: Bruff Close, Turner Road, Colchester, CO4 5EU
- Croydon: 202 - 216 Thornton Road, Croydon, CR0 3EU
- Edinburgh: 2 Bankhead Avenue, Edinburgh, EH11 4HD
- Enfield: 1 Progress Way, Enfield, EN1 1FT
- Hove: 270A Old Shoreham Road, Hove, BN3 7EG
- London (100 The Highway): 100 The Highway, London, E1W 2BX
- London (400 Wick Lane): 400 Wick Lane, London, E3 2JG
- Poole: 2 Nuffield Road, Nuffield Industrial Estate, Poole, BH17 0RB
