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Big Yellow Self Storage Co Ltd estate agents in London, Brighton, Croydon and 11 more

4.7

★★★★★ Excellent

5,775 reviews across 15 offices and 3 platforms

Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Brighton, Croydon, Cardiff, Beckenham, Edinburgh, Enfield, Cambridge, Poole, Colchester, Bromley, Hove, Chester and Chelmsford. Together they have 5,775 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

5,772

Reviews on Google

All 15 offices

Facebook logo

5.0 / 5

2

Reviews on Facebook

All 15 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 15 offices

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Our offices

Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.

Latest reviews from every Big Yellow Self Storage Co Ltd office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Excellent self storage. Secure, clean and tidy. Staff are friendly and very helpful. Wouldn't hesitate to recommend.

Victoria · 12 June 2016 · Big Yellow Self Storage Co Ltd Poole

5/5

Google

Without a doubt, one of the best storage depots in this area. We use it for commercial and domestic storage. It is very secure, clean and the support from the staff is superb. Nothing is too much problem and they always try to help you get the best out of your storage facilities. You will not go wrong with the Poole depot and its prices are the cheapest with the best facilities, we've been with them a couple of years now - would highly recommend.

GreenBearUK · 12 June 2016 · Big Yellow Self Storage Co Ltd Poole

5/5

Google

Needed somewhere to store contents of my house for 2 weeks between moves and Big Yellow made it as stress free as possible. Booking was straight forward and when we got there the staff couldn't have been more helpful. You can access your locker 24 hours a day as long as let them know so they can go through procedures with you. Just remember your own padlock so you don't have to buy one there as theirs are quite expensive.

Sarah · 14 June 2015 · Big Yellow Self Storage Co Ltd Edinburgh

2/5

Google

I visit this place about once a week, the staff are nice and helpful - to a point. But my issue with the place is they never have enough trolleys and they often only have one lift working. This leads to long delays and squabbles amongst the customers over the trolleys!! They only have 6 large trolleys there, and they insist they don't have room for more, as if!! Why they don't buy more trolleys is beyond me, its like they don't want to help their customers at all. Ridiculous.

Mikes · 16 June 2014 · Big Yellow Self Storage Co Ltd Brighton

1/5

Google

I never started using it. They surprised me with an extra £2/week for insurance. That is like £104/year. Too high a insurance for their smallest locker room - especially when the things you store does have less value.

Anette · 14 June 2014 · Big Yellow Self Storage Co Ltd Beckenham

5/5

Google

I’ve used this company twice now and they’ve been fantastic both times, promptly replying to any emails I’ve sent and providing a very professional service.

Charlotte · 13 June 2014 · Big Yellow Self Storage Co Ltd Colchester

5/5

Google

Having used Big Box 4 years ago on our last downsize project I was amazed at the difference at Big Yellow. Not only did I get treated like I was a welcome customer, but the staff member who handled our enquiry had listening skills too, and managed to suit all of our requirements including price by actually talking to us. I didn't bother to go away and get another quote. None of the things I list now apply at Big Box. The storage unit and corridors are well lit, and warm. The electronic door entry and exit system is excellent and means our individual unit is alarmed not just the whole warehouse. The staff make eye contact and smile. The process is fast and sensible. The price is right. Well done Big Yellow!

Russ · 16 June 2013 · Big Yellow Self Storage Co Ltd Brighton

4/5

Google

I think it's a good system. I would really like the extras like the padlock and the insurance to be highlighted in BOLD pre-booking in but, overall it's good. In fact the real problem is other people. So many stupid questions make checking in difficult. Anyhoo, overall it's pretty good.

Alex · 14 June 2013 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

4/5

Google

Big Yellow in Bow were clearly under a lot of pressure on a Saturday a few weeks before the start of the Olympics. While I had registered online in advance, I had to queue when I got there, but my man and van managed to unload the van onto the trolleys in the meanwhile - so I didn't really lose any time.Yes, you can save money by buying a padlock in advance (they sell them for about £15), but Big Yellow are pretty clear about that up front. All in all, for short term storage (under 4 weeks), I think it's a decent service at a reasonable price.

Sam · 14 June 2013 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

2/5

Google

First time using this company. Over the phone - Great! In store - Terrible! From the moment we entered the receptionist was disgraceful. Stinking attitue and argumentative. Emailed customer services with a complaint and was told I would hear from the manager at Bow. Obviously still waiting to hear back from them weeks after. Let down and will not be using them again!

Shaun · 14 June 2013 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

4/5

Google

Overall it was a good experience, the facilities are modern and staff was polite. The only slight problem was that I brought a Royal Mail redirection confirmation letter as proof of address but the person signing me up was insisting that I need a bank statement even when I explained that I have pretty much everything only electronically. Eventually after minutes of pleading and a colleague coming over it was accepted and everyone was happy :)

Daniel · 14 June 2013 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

5/5

Google

Big Yellow Self Storage is clean and easy to use. Staff are friendly and helpful. Would recommend them to anyone

Diana · 14 June 2013 · Big Yellow Self Storage Co Ltd Edinburgh

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Big Yellow Self Storage Co Ltd

Which Big Yellow Self Storage Co Ltd office has the most reviews?

London (400 Wick Lane) has the most, with 855 reviews rated 4.6 out of 5, followed by Brighton with 531.

Where are the Big Yellow Self Storage Co Ltd offices?

The 15 Big Yellow Self Storage Co Ltd offices, by town:

  • Beckenham: 1 Croydon Road, Beckenham, BR3 4AA
  • Brighton: 2 Coombe Road, Off Lewes Road, Brighton, BN2 4EA
  • Bromley: 12 Farwig Lane, Bromley, BR1 3RB
  • Cambridge: Unit 14, Coral Park, Henley Road, Cambridge, CB1 3EA
  • Cardiff: 65 Penarth Road, Cardiff, CF10 5DL
  • Chelmsford: 39a Robjohns Road, Chelmsford, CM1 3AG
  • Chester: The Printworks, Sealand Road, Chester, CH1 4RN
  • Colchester: Bruff Close, Turner Road, Colchester, CO4 5EU
  • Croydon: 202 - 216 Thornton Road, Croydon, CR0 3EU
  • Edinburgh: 2 Bankhead Avenue, Edinburgh, EH11 4HD
  • Enfield: 1 Progress Way, Enfield, EN1 1FT
  • Hove: 270A Old Shoreham Road, Hove, BN3 7EG
  • London (100 The Highway): 100 The Highway, London, E1W 2BX
  • London (400 Wick Lane): 400 Wick Lane, London, E3 2JG
  • Poole: 2 Nuffield Road, Nuffield Industrial Estate, Poole, BH17 0RB

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