2/5
Poor service
Trusted Agent profile
★★★★★
5,775 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Brighton, Croydon, Cardiff, Beckenham, Edinburgh, Enfield, Cambridge, Poole, Colchester, Bromley, Hove, Chester and Chelmsford. Together they have 5,775 reviews on three platforms, rated 4.7 out of 5 overall.
5,772
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
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Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
2/5
Poor service
4/5
Good as far as storage goes!
5/5
Great staff, always very helpful.
4/5
Good place loads of storage clean and accessible with car park.
5/5
Very helpful staff and great value for money
5/5
Natalie in reception was very friendly and helpful. Good service and facilities, easy to setup and get going straight away
4/5
Good storage facility that is clean. They provide locks if you don't have one. Its best to use theirs for they are very durable. Don't buy their boxes and box tape, for they are cheap and everything falls apart. You'll need duck tape if you decide to use their boxes. *NOTE: Even though you are given a code to access the facilities after hours, it's only up until 11 pm. NOT 24 HRS!
5/5
I sent an enquiry to the Bromley branch for a short range storage offer, within a very short time I was contacted by Dave, a truly happy guy!!!! He requested my requirements and offered a range of options that I could assess. I went and visited the store the following day, to make myself known, meeting Dave was like meeting an old friend, he asked me relevant questions and gave me all the options I needed, he asked me if I needed any extra requirements, and introduced me to Hew at McKenzie Vans who could move my inventory. I would rate McKenzie Vans as Highly as I rate Dave, Both Hew and Chris are very professional and very competent. Dave was very accommodating with my needs and was interested in my needs, he also let his colleagues know who I was , so when I visited, and he was not there, Natalie knew who I was. I wish I could give more stars than are allowed... It is so nice to find a group of people who show a real passion in their business and make their clients feel that they are their number one customer1
5/5
Rating only, no written review.
3/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Rating only, no written review.
4/5
A handy self storage facility with easy access
2/5
Handy if you need to store something but not cheap
5/5
Very nice services and wide range to choose from.
1/5
No 24-h access, no special air conditioning, charge for 13 months per year, I rather rent a garage for the same price.
4/5
It's big. Yellow. And you store stuff. It's also very reasonably priced and the staff are all very nice and helpful. Well done.
5/5
Carly was super helpful & friendly. Second time using this place, so much easier & cheaper than moving to gain space :)
5/5
Really excellent service at the Brighton branch. The dude behind the counter (Paul?) could not have been more helpful even to the point of pointing me in the direction of a smaller storage space more suitable to my needs. Great price too! Highly recommended. Jon
1/5
Rating only, no written review.
5/5
Rating only, no written review.
3/5
Rating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (400 Wick Lane) has the most, with 855 reviews rated 4.6 out of 5, followed by Brighton with 531.
The 15 Big Yellow Self Storage Co Ltd offices, by town: