Trusted Agent profile
★★★★★
5,898 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Cardiff, Beckenham, Edinburgh, Enfield, Cambridge, Poole, Colchester, Hove, Bromley, Chester and Chelmsford. Together they have 5,898 reviews on three platforms, rated 4.7 out of 5 overall.
5,895
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
Showing 5,893 reviews on Google only. Show every review
1/5
GoogleDreadfull price, found storage same size half the price, honestly discourage from renting anything from these lot, gave me quote of £380.59 for 4 months, which is completely insane as i found another place which for the same time period offered it for £164 with free collection and discounted delivery for students. Avoid!
1/5
GoogleWarning: was offered a unit for two months for 108 GBP a day earlier, but in store the price was increased to around 300 GBP. These guys knew I had a flight to catch in the evening; which I assume was the reason for such an aggressive increase in pricing. If you are a student, please check your college first or go to another storage facility. I went to Storage King and got a unit for 68 GBP.
5/5
GoogleStaff were super helpful in sorting out the space I needed. Everything was sorted out quickly and easily. Absolutely recommended!
5/5
GoogleServed by a polite and well mannered gentleman named David who ensured our experience with "Big Yellow Self Storage" was a pleasant one.
5/5
GoogleKept all of our worldly belonging here when we were between houses and everything was safe for the two months it was there. Process is easy and people are always on hand when you need them.
5/5
GoogleWe arrived at 1720 to check in, Josh was on the desk and very much under pressure to finish by 6pm and get 2 others in front of us checkin, however he was professional and courteous and got us all checkin and showed us to our unit. After a very stressful day he looked after us brilliantly. 5 stars Josh.
5/5
GoogleThe customer service here is remarkably smooth, competent, efficient, and responsive. I had no idea that customer service could be a differentiator for self storage, but the team at BY Cambridge makes it happen. From moving units to requesting after hours access, everything is pleasant, clearly explained, and fast.
5/5
GoogleGreat experience checking in with Gemma who was very nice and helpful getting us sorted. Very impressed with how organized the whole setup is. Facilities are clean and well designed, including with trolleys for use, they also provide anything you need to purchase e.g. padlocks etc Highly recommended!
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleOk
5/5
GoogleFree parking easy access
1/5
GoogleHugo the bonny storege much much cheaper
5/5
GoogleEasy to use. Helpful staff.
4/5
GoogleReasonable pricing friendly staff.
4/5
Googleclean but sometimes there's not enough trolleys available
5/5
GoogleVery unhelpful reception staff Nice and clean Well secure Very happy Thankyiuyou .
1/5
GoogleThis company does not advertise their real rates. Expect to be charged three times the advertised price.
5/5
GoogleGood access. Bit expensive. No fire protection to speak off. Don't store valuables unless insured.
4/5
GoogleGood as far as storage facilities go. Toilets greatly improved since my last review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
London (400 Wick Lane) has the most, with 855 reviews rated 4.6 out of 5, followed by Croydon with 567.
The 15 Big Yellow Self Storage Co Ltd offices, by town:
