Trusted Agent profile
★★★★★
5,775 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Brighton, Croydon, Cardiff, Beckenham, Edinburgh, Enfield, Cambridge, Poole, Colchester, Bromley, Hove, Chester and Chelmsford. Together they have 5,775 reviews on three platforms, rated 4.7 out of 5 overall.
5,772
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
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Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
Showing 5,770 reviews on Google only. Show every review
5/5
GoogleToday Dom and Sarly both are handling my transfer to another unit and providing me good service
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleTim was wonderful- gave lots of useful information andngreat tips for my storage needs.
Hello Eugenia. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleRating only, no written review.
Hi Layla-rose. We value every piece of feedback, good or bad. So thanks for dropping us those stars, sounds like you had a great experience.
5/5
GoogleCame in store today to get a unit and the staff in store helped tremendously, specifically Charlie & Ellie helped a bunch with my move in and setup.
Thank you so much Gerald. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleJeff is kind. A quick and seamless transaction in a great storage facility. Secure. Easy to access. I’d recommend it to anyone.
Thanks so much for the review Robert. We are over the moon you had such a great experience with us.
5/5
GoogleLyndsay has been super friendly and helpful!
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleStorage was very smooth and easy. Big thanks to Lisa, Sammy, and Dan.
Hello Akyai. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleThe staff was very friendly dom paula they were very helpful when ever i need to ask any question i would use this store again and highly recommeded
Hi Beverly. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleGreat experience, staff are very friendly. Sarah was helpful and patient.
Hello Sam. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GooglePopped in for a box to send off a pram. Tim & Elly were super helpful and help me select the appropriate box. Great service and friendly
On behalf of your local store team, thank you Ben for leaving such a positive review about your experience.
5/5
GoogleWe had a fantastic setup and tour with Lyndsay. No stone unturned. Feel like my possessions are going to be safe here. Would highly recommend
We are delighted to read your review Thomas. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleRating only, no written review.
Hi Glenn. Thanks for dropping us those stars.
3/5
GoogleRating only, no written review.
Please accept our apologies, Steve. If you could spare a few minutes, please give us a call on 01206 854400. We're very keen to lean from this and improve our customer experience.
5/5
GoogleRating only, no written review.
Thanks for such a good star rating. The team will be happy to see this.
5/5
GoogleExceptional experience dealing with the team in Colchester; Sammy, Lisa and Dan were professional, supportive and great fun to deal. Highly recommended.
On behalf of your local store team, thank you George for leaving such a positive review about your experience.
5/5
Googlebest storage and many thanks Sammy and Lisa 🫶🏻 …
Thank you so much Elif. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleGreat and friendly service. Thanks Team!
We are so happy to hear you are happy Joshua. Thanks for sharing your experience.
5/5
GoogleRating only, no written review.
Hi Trackman. Thanks a lot for giving us those stars. We're happy to hear you had a good experience at Big Yellow.
5/5
GoogleRating only, no written review.
Hey David. We appreciate you taking the time to drop us some stars. Every piece of feedback is helpful.
5/5
GoogleTop notch
We are delighted to read your review Hazel. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleIncredibly helpful front desk service from Sam at the Poole branch. Made the process super quick and easy. Also was very proactive in helping through any new customer questions. Bright, clean storage depot. Friendly and helpful.
Hi Luke. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleKelsey was extremely helpful in closing down my account, efficient and lovely customer service
Hello Ryan. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleGreat experience and help from the team at Big Yellow Hove
Thank you so much Phil. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleVery helpful and friendly staff !
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (400 Wick Lane) has the most, with 855 reviews rated 4.6 out of 5, followed by Brighton with 531.
The 15 Big Yellow Self Storage Co Ltd offices, by town:
