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Big Yellow Self Storage Co Ltd estate agents in London, Croydon, Brighton and 11 more

4.7

★★★★★ Excellent

5,936 reviews across 15 offices and 3 platforms

Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Beckenham, Cardiff, Edinburgh, Enfield, Cambridge, Poole, Colchester, Bromley, Hove, Chester and Chelmsford. Together they have 5,936 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

5,933

Reviews on Google

All 15 offices

Facebook logo

5.0 / 5

2

Reviews on Facebook

All 15 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 15 offices

Our offices

Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.

Latest reviews from every Big Yellow Self Storage Co Ltd office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

This is the worst big yellow I have been to. If I could give 0 star I would give it. First of all, this big yellow is not honest. I called in the morning to know whether they had the smallest box size available. They said ‘YES’. When I arrived 30mn later, they told me that they did not have any small box left. I suspect them to have lied to me to force me to purchase the bigger size. I call that DISHONESTY because if I knew that the smallest box size was not available, I would have been to another big yellow… Secondly, they forced me to purchase all of their extra services such as padlock and blanket against dust even though I said I was not interested as I had my own padlock… Thirdly, I had to manually fill in the automatic debit authorization form. But they did not even take into account that doc and chased me during the next two weeks telling me that they never got the authorization form… Ridiculous

Julian · 12 June 2021 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

Agent replied · 11 June 2024

Thank you for leaving a rating. We take all feedback very seriously. We’re sorry to hear you had a bad experience. If you wish, please contact us at www.bigyellow.co.uk/contact-us/ to discuss your issue and we will try our best to help resolve it for you.

2/5

Google

Customer service leaves a lot to be desired and don't be fooled by the price. At the point of sale they'll add: - Mandatory insurance (but they don't explain why, it just IS mandatory) - "Refundable" Security Deposit Lastly to get their 8 week discount you must pay for the 8 weeks up front in full.

Daniel · 12 June 2021 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

5/5

Google

The staff were incredibly helpful during my time storing here. The move in and out processes were super simple and easy. I was served by Chris but all staff were always on hand to help if ever I needed anything!

Bob · 12 June 2021 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

5/5

Google

Big Yellow is far superior to the other places near by. It is well designed with wide corridors, high ceilings, well lit, has excellent security protocols and has very helpful and friendly staff. They are also reasonably priced.

Sean · 12 June 2021 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

5/5

Google

Katie did an amazing job showing me around and explaining all the important bit I needed to know. Friendly, efficient, right to the point - 10 out of 10! Facility itself is enormous - definitely the largest self-storage I've ever seen. Still, very easy to navigate. Lots of trolleys to move your stuff around. Definitely recommend.

Dmitry · 12 June 2021 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

5/5

Google

Great service and fantastic staff. We were taken around by a lady called Poppy, and she was extremely friendly. Explained everything with cheerful spirits and answered any questions we had. Very happy with the introduction, and excited to use the service.

Sophia · 12 June 2021 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

3/5

Google

Decent - lots of size options for storage, fairly accessible location. Access hours could be better: standard was till 5pm so we had to pay extra for extended hours, which was then only till 11pm. Attic Self Storage down the road is 24hr and well rated, so might use them next time.

Daniel · 12 June 2021 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

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Questions about Big Yellow Self Storage Co Ltd

Which Big Yellow Self Storage Co Ltd office has the most reviews?

London (400 Wick Lane) has the most, with 865 reviews rated 4.6 out of 5, followed by Croydon with 567.

Where are the Big Yellow Self Storage Co Ltd offices?

The 15 Big Yellow Self Storage Co Ltd offices, by town:

  • Beckenham: 1 Croydon Road, Beckenham, BR3 4AA
  • Brighton: 2 Coombe Road, Off Lewes Road, Brighton, BN2 4EA
  • Bromley: 12 Farwig Lane, Bromley, BR1 3RB
  • Cambridge: Unit 14, Coral Park, Henley Road, Cambridge, CB1 3EA
  • Cardiff: 65 Penarth Road, Cardiff, CF10 5DL
  • Chelmsford: 39a Robjohns Road, Chelmsford, CM1 3AG
  • Chester: The Printworks, Sealand Road, Chester, CH1 4RN
  • Colchester: Bruff Close, Turner Road, Colchester, CO4 5EU
  • Croydon: 202 - 216 Thornton Road, Croydon, CR0 3EU
  • Edinburgh: 2 Bankhead Avenue, Edinburgh, EH11 4HD
  • Enfield: 1 Progress Way, Enfield, EN1 1FT
  • Hove: 270A Old Shoreham Road, Hove, BN3 7EG
  • London (100 The Highway): 100 The Highway, London, E1W 2BX
  • London (400 Wick Lane): 400 Wick Lane, London, E3 2JG
  • Poole: 2 Nuffield Road, Nuffield Industrial Estate, Poole, BH17 0RB

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