Trusted Agent profile

Big Yellow Self Storage Co Ltd estate agents in London, Croydon, Brighton and 11 more

4.7

★★★★★ Excellent

5,936 reviews across 15 offices and 3 platforms

Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Beckenham, Cardiff, Edinburgh, Enfield, Cambridge, Poole, Colchester, Bromley, Hove, Chester and Chelmsford. Together they have 5,936 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

5,933

Reviews on Google

All 15 offices

Facebook logo

5.0 / 5

2

Reviews on Facebook

All 15 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 15 offices

Our offices

Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 5,931 reviews on Google only. Show every review

5/5

Google

Rating only, no written review.

Patrycja · 11 September 2026 · Big Yellow Self Storage Co Ltd Chester

Agent replied · 11 October 2026

Hey Patrycja. We appreciate you taking the time to drop us some stars. Every piece of feedback is helpful.

5/5

Google

Great team and so helpful

Bradley · 11 September 2026 · Big Yellow Self Storage Co Ltd Chester

Agent replied · 11 October 2026

On behalf of your local store team, thank you Bradley for leaving such a positive review about your experience.

5/5

Google

Very easy to move in and out so saved us a lot of trouble. The staff where always friendly and happy to help.

Silas · 11 September 2026 · Big Yellow Self Storage Co Ltd Chester

Agent replied · 11 October 2026

Thank you so much Silas. We’re genuinely grateful you have taken the time to leave such a positive comment.

5/5

Google

Very Friendly staff, easy to access

Immanuel · 11 September 2026 · Big Yellow Self Storage Co Ltd Chester

Agent replied · 11 October 2026

Hello Immanuel. Your kind words don’t go unnoticed and we look forward to seeing you again soon.

5/5

Google

Great service given by Emma! Very straight forward process and all questions answered. 😊 …

Anastazia · 11 September 2026 · Big Yellow Self Storage Co Ltd Chester

5/5

Google

Xsara was lush and very helpful! Always had a good experience with Big Yellow :)

Josh · 11 September 2026 · Big Yellow Self Storage Co Ltd Chester

Agent replied · 11 October 2026

Hi Josh. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.

5/5

Google

Attended today and Jeff was absolutely amazing, made me feel very at ease and informed especially since I had never used storage before. Could not have gone more smoother and very happy with experience and will continue to use big yellow self storage in Chester in the future!

&&&& · 11 September 2026 · Big Yellow Self Storage Co Ltd Chester

Agent replied · 11 October 2026

We are delighted to read your review &&&&. We don’t take positive feedback for granted, so huge thanks.

5/5

Google

Worked with the team at Big Yellow in Chester for several years. They have been amazing, customer service is excellent, nothing is too much trouble. The unit is clean and secure. I would highly recommend.

Barry · 11 September 2026 · Big Yellow Self Storage Co Ltd Chester

5/5

Google

Lyndsay has been fantastically friend

He · 11 September 2026 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

Agent replied · 11 October 2026

Hi He. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.

5/5

Google

Great service! Lindsay was incredibly friendly and efficient throughout the check-in process. She had such positive energy and made the whole experience seamless and welcoming.

Eray · 11 September 2026 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

Agent replied · 11 October 2026

Hello Eray. Your kind words don’t go unnoticed and we look forward to seeing you again soon.

5/5

Google

Lyndsay is fantastic she really makes everything easy and simple she is so friendly a real asset

Skyvista · 11 September 2026 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

Agent replied · 11 October 2026

Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.

5/5

Google

Lindsay has been exceptionally helpful.

Javiera · 11 September 2026 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

Agent replied · 11 October 2026

We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.

5/5

Google

Once again, amazing service. I have requested to downsize my storage room as I removed some of my stuff. Poppy was really helpful and ensured that everything went smoothly. 10/10 would recommend!

Sivetilani · 11 September 2026 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

Agent replied · 11 October 2026

On behalf of your local store team, thank you Sivetilani for leaving such a positive review about your experience.

5/5

Google

Lyndsay was very friendly and informative. She showed us around and gave us all the information we could need. Great customer service!

Lauren · 11 September 2026 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

Agent replied · 11 October 2026

We are so happy to hear you are happy Lauren. Thanks for sharing your experience.

5/5

Google

Lyndsay was absolutely lovely and so helpful. She was really patient with us and took the time to talk us through the different storage unit sizes properly, which made everything much easier to understand. She also helped us work out which size would actually suit us best. Really friendly, knowledgeable and professional service. Thanks so much, Lyndsay!

Shirly · 11 September 2026 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

Agent replied · 11 October 2026

Thank you so much Shirly. We’re genuinely grateful you have taken the time to leave such a positive comment.

5/5

Google

Lindsay on the front desk was just the nicest woman. Top customer service, a great sense of humour and a lovely smile to match. Just what you need after the trials and tribulations of moving to a new city on your own. Experience otherwise very smooth and straightforward. Highly recommended.

Gerard · 11 September 2026 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

5/5

Google

Excellent experience. Checking was very efficient . Adam was brilliant, really friendly and explained everything clearly. Give this man a pay rise:). Plenty of parking. Would recommend

Tim · 11 September 2026 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

Agent replied · 11 October 2026

We are delighted to read your review Tim. We don’t take positive feedback for granted, so huge thanks.

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Questions about Big Yellow Self Storage Co Ltd

Which Big Yellow Self Storage Co Ltd office has the most reviews?

London (400 Wick Lane) has the most, with 865 reviews rated 4.6 out of 5, followed by Croydon with 567.

Where are the Big Yellow Self Storage Co Ltd offices?

The 15 Big Yellow Self Storage Co Ltd offices, by town:

  • Beckenham: 1 Croydon Road, Beckenham, BR3 4AA
  • Brighton: 2 Coombe Road, Off Lewes Road, Brighton, BN2 4EA
  • Bromley: 12 Farwig Lane, Bromley, BR1 3RB
  • Cambridge: Unit 14, Coral Park, Henley Road, Cambridge, CB1 3EA
  • Cardiff: 65 Penarth Road, Cardiff, CF10 5DL
  • Chelmsford: 39a Robjohns Road, Chelmsford, CM1 3AG
  • Chester: The Printworks, Sealand Road, Chester, CH1 4RN
  • Colchester: Bruff Close, Turner Road, Colchester, CO4 5EU
  • Croydon: 202 - 216 Thornton Road, Croydon, CR0 3EU
  • Edinburgh: 2 Bankhead Avenue, Edinburgh, EH11 4HD
  • Enfield: 1 Progress Way, Enfield, EN1 1FT
  • Hove: 270A Old Shoreham Road, Hove, BN3 7EG
  • London (100 The Highway): 100 The Highway, London, E1W 2BX
  • London (400 Wick Lane): 400 Wick Lane, London, E3 2JG
  • Poole: 2 Nuffield Road, Nuffield Industrial Estate, Poole, BH17 0RB

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