Trusted Agent profile
★★★★★
5,936 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Beckenham, Cardiff, Edinburgh, Enfield, Cambridge, Poole, Colchester, Bromley, Hove, Chester and Chelmsford. Together they have 5,936 reviews on three platforms, rated 4.7 out of 5 overall.
5,933
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
Showing 5,931 reviews on Google only. Show every review
5/5
GoogleWas genuinely impressed by the facility, properly secured, properly attended to, every storage unit has its own alarm system. Coded entrance. Great service (thank you Pavel !) explaining everything and taking the time to show the place and procedures.
5/5
GoogleStaff were very polite and nice, Paul assisted me in finding a room and was considerate when doing admin and paperwork. Shaun helped me move all my things from the house to the storage, was very nice, helpful and had a great chat with him whilst moving.
5/5
GoogleIt was a very nice experience. In general the place is very well organized, clean and tidy. Regarding customer service, Kelsey was extremely kind, polite and happy to explain every step of the process of how things work at the storage.
5/5
GoogleI have used this Big Yellow many times, and each time I am always greeted with professional service, helpful and knowledgeable staff, as well as ample customer parking. The units are very clean, and the security processes make you feel at ease with leaving your items in their care. Definitely would recommend!
5/5
GoogleWe've dealt with Jason twice and is always lovely, professional and helpful. It seems like it can be a difficult environment to work in, the manager was taking the piss out of someone for "only donating 40p to charity when they had £120 refund". Despite this, we have always had good experiences with Jason.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleMaz was fantastic
5/5
GoogleGreat service, clean, great location
5/5
GoogleExcellent customer service - from quote to checking in - haven’t met friendlier employees before. Thank you for being great!
5/5
GoogleWas well priced and felt very secure, plus Maz and JZ on the services desk were very helpful
5/5
GoogleSmooth check in with the entire process explained thoroughly. Excellent customer service by Maz, highly recommend.
5/5
GoogleI had left all my stuff at this storage almost before quarantine and went to another country. Im still not in UK, and BYSSW were so kind that helped me to save all my possessions more than a year despite my personal financial crisis. They are gods. Strongly recommend!
1/5
Googleextra charges for the insurance, unclear invoice and if i would like to enter outside working hours before 8 am or after 6pm ( when the traffic is small) I have to pay extra 5 £ for every entry. Do not recommend
5/5
GoogleSuch a smooth experience - Jay took me through the whole process and was so helpful and efficient. Very friendly environment and straight forward process. Thank you!!
1/5
GoogleI went to this place to collect something from someone else's locker,but I run out of battery. As I didn't know the area I asked the receptionist to charge my phone 5 min just to call my contact there and check how to get home. He refused, so I explained my situation on more detailed. He refused again "I can't do anything, is company policy". Completely careless, unbelievable.
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London (400 Wick Lane) has the most, with 865 reviews rated 4.6 out of 5, followed by Croydon with 567.
The 15 Big Yellow Self Storage Co Ltd offices, by town:
