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5,936 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Beckenham, Cardiff, Edinburgh, Enfield, Cambridge, Poole, Colchester, Bromley, Hove, Chester and Chelmsford. Together they have 5,936 reviews on three platforms, rated 4.7 out of 5 overall.
5,933
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI'm not exaggerating when I say I think I had some of the best customer experience of my life with Mike and his colleagues at Big Yellow Self Storage in Bow. Moving house and storing your belongings is SO stressful and the team made it easy and straightforward and were genuinely a pleasure to interact with. I'd highly recommend them any time.
5/5
GoogleExcellent access! ππ½ Convenient location too π― β¦
5/5
GoogleChris was amazing as ever. He resolved my query quickly and promptly. I always receive a professional service here, highly recommended. All the staff are extremely helpful at all times.
4/5
GoogleCheck-in was super slick, thanks for Katie for being so friendly and running through how it all works at the site. It was super simple to unload and get everything in the unit, loads of trolleys and parking. It can be a bit difficult to get late access to your unit if you don't organise with customer service when they're open (just let me do it online). So that's something to consider ahead of time.
5/5
GoogleEarnest, Kai and Mike provided excellent customer service. I have never used self storage before and they walked me through the process and patiently provided all the information I needed. They had time for every question and put me at ease instantly. No question was too much, they couldnβt of provided a better experience. Thank you very much to the team for their help.
5/5
GoogleExcellent customer service and the staff are very helpful. When I took the car park space 2 month ago I was abit hesitated if it will be secure place or not, but guess what just last weekend I got back from a job late night and the security guy (Hafeez) came out to check if I really had access to the car park etc, I was extremely happy with this service. The manager Chris fantastic gentlemen, made every step easy and simple for me. Keep up the good work guys
5/5
GooglePatient staff and very easy to use. The rooms are deceptively large so it's great that they let you view first.
5/5
GoogleVery nice staff very helpful brilliant customer services and they have security staff in site at night.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
4/5
GoogleO Kπγ β¦
5/5
GoogleVery professional
4/5
GoogleGood, and clean.
5/5
GoogleMy experience involves booking, booking amend and check-in and it was great. I donβt think I will change my rating at the end of the storage.
5/5
GoogleAbsolutely great service and very friendly and helpful staff , Fantastic team. Best storage company in the area. Premises always Clean and very safe place! π β¦
3/5
GoogleGood business concept and service. However, it is quite expensive for something as simple as a storage. It would be great for someone to think of an "uber"-concept storage and shake the market. There isn't enough competition, so Big Yellow hasn't improved on pricing.
4/5
GoogleReally good service. From matthew at first contact, through then Maxine on follow up, then Marie - or Louise as i insisted on calling her - or is it the other way round? Anyway, all of them are so helpful and enthusiastic - especially to a newbie. The facility is the best in the area. Access is a breeze. Although the daytime opening is a little restrictive. I thought it was going to be 8-6 but seems more like 9-5....might need to check the t&c again
5/5
GoogleMatt and Maria - Thank you both of you! You both have always greeted me with a smile and always listened and resolve any issues. The customer service is 10/10. The facility is clean and tidy. However, I believe it's time for you to freshen up your big trolleys. It was a pleasure staying at Big Yellow Enfield.
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London (400 Wick Lane) has the most, with 865 reviews rated 4.6 out of 5, followed by Croydon with 567.
The 15 Big Yellow Self Storage Co Ltd offices, by town:
