Trusted Agent profile
★★★★★
5,936 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Beckenham, Cardiff, Edinburgh, Enfield, Cambridge, Poole, Colchester, Bromley, Hove, Chester and Chelmsford. Together they have 5,936 reviews on three platforms, rated 4.7 out of 5 overall.
5,933
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
Showing 5,931 reviews on Google only. Show every review
5/5
GoogleCharlene was amazing she went above and beyond and explained all the dimensions and costing so it all made sense. Both her and Paula are a credit to the company and the welcome you receive from them is beautiful. I’m going get my son to look for work with the company as their work ethics and how the staff are trained and treated well really shows. Thank you ladies
5/5
GoogleI am really happy that I chose this unit. I was looking for a good size storage unit to hold all my stuff in from my move. I had an idea but I was unsure of the size that I needed. I received amazing customer service by both Paula and Charlene. From the first phone call to the actual visit the team is super welcoming. I received excellent advice on what size of unit would suit my needs. I got everything shown and explained. They ladies really took they time to ensure everything was clear and straightforward. Which made my move into my unit, on the actual day so much easier. The place itself is really clean, safe and bright which is important when moving your entire life into a unit. I can only recommend using they services.
5/5
GoogleService with a smile! I enquired about storage and within an hour I had it all sorted and paid for and my goods delivered directly to site for storing. The ladies in reception were so kind and welcoming and made the process so easy.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleThe system, clearly explained and well-thought through, makes the job as easy as could be.
5/5
GoogleThank u very friendly helpful an accommodating.
5/5
GoogleReally helpful reception staff..no complaints.
4/5
GoogleGreat service, felt our things were secure here
5/5
GoogleReception staff are top rate, friendly, helpful, and polite.
5/5
GoogleGreat customer service from Sammy who was very helpful indeed.
5/5
GoogleHelpful and polite staff made a stressful move a little less stressful.
5/5
GoogleVery efficient and professional whole process registering and obtaining storage unit simple and easy . Gary was friendly and offered good advice regarding storage
5/5
GoogleAll areas very clean; security excellent; ease of access to rooms good. Staff very helpful both onsite and by phone. Happy to recommend.
5/5
GoogleGreat service, polite staff, helpful, reasonably priced and made storing our things previous to moving (which was very stressful for us as a family) made so easy! Wouldn't go anywhere else and have recommended to friends! Thank-you 😊🤗 …
5/5
GoogleI cannot recommend the Big Yellow enough. I have to mention George, who could not have been any more helpful. Having been let down by another storage facility. He found us a unit twice the size of that which we had previously booked with the other company at virtually half and for twice the time we originally requested with the other company. The previous company wanted £200 deposit Big Yellow £70 deposit. The previous company was 5" x 10" Big Yellow 10" x 10". The previous company wanted you to take a minimum of four months. BIG Yellow not too sure, but there was no problem with asking for four weeks. All in all, I would recommend Big Yellow every day.
5/5
GoogleWe moved out of storage last week after completing our lengthy house move. Nothing was too much trouble, didn’t even need to give notice as they signed us out on the day and discussed our refund, which hit the bank within 2 days. Super helpful staff and very clean environment. We wouldn’t hesitate to use them again for future needs :)
5/5
GoogleFirst time using big yellow, but so far service has been impeccable, everything fully explained so I understood what was happening. Gary the manager showed me different sized rooms so I could get the right one for my needs. Nothing was too much trouble and Sammy behind the counter is a delight , happy, efficient and also cared about making sure I got what I needed. I cannot recommend this company high enough. And no, I do not work for them! But will always be my first choice when I need storage again.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
London (400 Wick Lane) has the most, with 865 reviews rated 4.6 out of 5, followed by Croydon with 567.
The 15 Big Yellow Self Storage Co Ltd offices, by town:
