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Big Yellow Self Storage Co Ltd estate agents in London, Croydon, Brighton and 11 more

4.7

★★★★★ Excellent

5,936 reviews across 15 offices and 3 platforms

Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Beckenham, Cardiff, Edinburgh, Enfield, Cambridge, Poole, Colchester, Bromley, Hove, Chester and Chelmsford. Together they have 5,936 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

5,933

Reviews on Google

All 15 offices

Facebook logo

5.0 / 5

2

Reviews on Facebook

All 15 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 15 offices

Our offices

Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 5,931 reviews on Google only. Show every review

5/5

Google

Team did a great job! Nice guy, good service.

Sophia · 11 September 2026 · Big Yellow Self Storage Co Ltd Bromley

Agent replied · 24 October 2026

Thanks so much for the review Sophia. We are over the moon you had such a great experience with us.

5/5

Google

I'd like to say a massive thank you to the team, starting with Tim. We were searching urgently for a storage option for the same day. We had just obtained a quote and were on the website trying to orientate (first time needing storage, so there were a few things to consider), Tim proactively phoned me, gave me all the details, and answered my questions. Then, when we arrived a couple of hours later, he walked me through everything again, which was really reassuring, and advised us on our options. Importantly, he offered to showed us the different space sizes, which made a massive difference! If we hadn't gone and seen with our own eyes (and taken a bigger space), we'd have caused ourselves a lot of stress on an already hectic day. From start to finish, right through to checkout and sorting my bill and deposit refund, he went above and beyond. I also dealt with Nick and Charlie, who both replied promptly and were great too. We were in and out, it all went smoothly, despite the app (that we used to unlock doors and lifts) having quite a low rating. It worked without a hitch. The extended working hours were a great option to have (not sure if that's something only Big Yellow offers) - as these things go, vans get delayed etc, so having that flexibility really helped.

B · 11 September 2026 · Big Yellow Self Storage Co Ltd Bromley

Agent replied · 11 October 2026

We are so happy to hear you are happy B. Thanks for sharing your experience.

5/5

Google

Rating only, no written review.

Ingra · 11 September 2026 · Big Yellow Self Storage Co Ltd Bromley

Agent replied · 11 October 2026

We appreciate the feedback, Ingra. We're happy to hear you had a good experience. See you soon.

5/5

Google

Tim and charlie are amazing always have time for my queries

Henry · 11 September 2026 · Big Yellow Self Storage Co Ltd Bromley

Agent replied · 11 October 2026

On behalf of your local store team, thank you Henry for leaving such a positive review about your experience.

5/5

Google

Charlie and Tim exceeded our expectation, wonderful service!!!

Benjamin · 11 September 2026 · Big Yellow Self Storage Co Ltd Bromley

Agent replied · 11 October 2026

We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.

5/5

Google

Very helpful staff - Charlie answered all my questions and Tim makes a great tea :)

Ashley · 11 September 2026 · Big Yellow Self Storage Co Ltd Bromley

Agent replied · 11 October 2026

Thanks for such a thoughtful review. Hearing from happy customers makes our day.

5/5

Google

Downsized our storage today (we’ve had storage with these guys nearly a year already!) with Andy, he was really great, super helpful and we made the move easily and smoothly. Thank you!

Emily · 11 September 2026 · Big Yellow Self Storage Co Ltd Beckenham

5/5

Google

Lovely staff, very helpful and thoughtful about the experience of someone turning up half way through a move with all their possessions.

Dudley · 11 September 2026 · Big Yellow Self Storage Co Ltd Beckenham

Agent replied · 11 October 2026

Thanks so much for the review Dudley. We are over the moon you had such a great experience with us.

5/5

Google

Massive thank you to Jacky who was very friendly and helpful, answered all of my annoying questions, and made the whole process super easy. Would definitely recommend Big Yellow in Beckenham.

Derkaderpz · 11 September 2026 · Big Yellow Self Storage Co Ltd Beckenham

5/5

Google

I had a really great experience with Jacky. The service was excellent from start to finish, and everything was handled professionally and with care. Jacky was extremely helpful, friendly and reliable, which made the whole process so easy and stress-free. Thank youuu

Diana · 11 September 2026 · Big Yellow Self Storage Co Ltd Beckenham

5/5

Google

Jacky was very professionally and helpful and makes a lovely cup of coffee. Would recommend big yellow Beckenham to everyone just because of how good jacky was. Andy was great and welcoming as well.

Philip · 11 September 2026 · Big Yellow Self Storage Co Ltd Beckenham

5/5

Google

Karen and Jackie at the Beckenham branch were super helpful and provided a brilliant service. Highly recommend.

Kate · 11 September 2026 · Big Yellow Self Storage Co Ltd Beckenham

Agent replied · 11 October 2026

Hi Kate. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.

5/5

Google

Jacket and Andy is great, iv came here serval time to get boxes, they have been very extremely helpful and knowledgeable. Would highly recommend. Service is 10 out of 10

Edward · 11 September 2026 · Big Yellow Self Storage Co Ltd Beckenham

5/5

Google

Karen was brilliant in every way. Really helped get us get organised and deal with an existing contract and an added room with differing requirements. Very friendly and patient too. Thank you very much Karen.

A · 11 September 2026 · Big Yellow Self Storage Co Ltd Beckenham

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Questions about Big Yellow Self Storage Co Ltd

Which Big Yellow Self Storage Co Ltd office has the most reviews?

London (400 Wick Lane) has the most, with 865 reviews rated 4.6 out of 5, followed by Croydon with 567.

Where are the Big Yellow Self Storage Co Ltd offices?

The 15 Big Yellow Self Storage Co Ltd offices, by town:

  • Beckenham: 1 Croydon Road, Beckenham, BR3 4AA
  • Brighton: 2 Coombe Road, Off Lewes Road, Brighton, BN2 4EA
  • Bromley: 12 Farwig Lane, Bromley, BR1 3RB
  • Cambridge: Unit 14, Coral Park, Henley Road, Cambridge, CB1 3EA
  • Cardiff: 65 Penarth Road, Cardiff, CF10 5DL
  • Chelmsford: 39a Robjohns Road, Chelmsford, CM1 3AG
  • Chester: The Printworks, Sealand Road, Chester, CH1 4RN
  • Colchester: Bruff Close, Turner Road, Colchester, CO4 5EU
  • Croydon: 202 - 216 Thornton Road, Croydon, CR0 3EU
  • Edinburgh: 2 Bankhead Avenue, Edinburgh, EH11 4HD
  • Enfield: 1 Progress Way, Enfield, EN1 1FT
  • Hove: 270A Old Shoreham Road, Hove, BN3 7EG
  • London (100 The Highway): 100 The Highway, London, E1W 2BX
  • London (400 Wick Lane): 400 Wick Lane, London, E3 2JG
  • Poole: 2 Nuffield Road, Nuffield Industrial Estate, Poole, BH17 0RB

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