Big Yellow Self Storage Co Ltd estate agents in London, Croydon, Brighton and 11 more

★★★★★ 5/5

Google

Excellent customer service provided by Paula at reception. It was a pleasure to deal with her.

Darren · 11 June 2023 · Big Yellow Self Storage Co Ltd Croydon

★★★★★ 4/5

Google

The staff was informative and always at hand to help. I have not used a storage company before the staff made it seamless a very stress free experience

Christine · 11 June 2023 · Big Yellow Self Storage Co Ltd Croydon

★★★★★ 5/5

Google

Great customer service, in particular the kind lady at the front desk, Charlene.

Colin · 11 June 2023 · Big Yellow Self Storage Co Ltd Croydon

★★★★★ 5/5

Google

Paula was lovely and helped me understand the processes getting of my locker blissfully. Great service and a lovely person!

Matthew · 11 June 2023 · Big Yellow Self Storage Co Ltd Croydon

★★★★★ 5/5

Google

Paula covering from Wandsworth’s store. Brilliant service and very informative and professional we shopped around at Shurgard, access and safestore by far the best.

Dave · 11 June 2023 · Big Yellow Self Storage Co Ltd Croydon

★★★★★ 5/5

Google

Staff are friendly, efficient and polite , in special Paula,Charlene and Daniel smiling all times. All very clean and organised .

Paulo · 11 June 2023 · Big Yellow Self Storage Co Ltd Croydon

★★★★★ 5/5

Google

Charlene was amazing, she advised me on the best unit to have and helped me with the logistics. Definitely would recommend.

Alison · 11 June 2023 · Big Yellow Self Storage Co Ltd Croydon

★★★★★ 4/5

Google

Great experience, the new guy was friendly and helpful (didnt get his name) on my initial visit and Marc was also very informative and helpful when I came back to finalise things.

FeFe · 11 June 2023 · Big Yellow Self Storage Co Ltd Croydon

★★★★★ 5/5

Google

Genuinely the best people you can wish for , made my whole experience a memorable one. Great team great people great storages.

Amadou · 11 June 2023 · Big Yellow Self Storage Co Ltd Croydon

★★★★★ 5/5

Google

Stress free First class service from Richard today he is very good at his job and was a big help with the removal everything went smoothly I would recommend Richard and big yellow storage any day

Kane · 11 June 2023 · Big Yellow Self Storage Co Ltd Croydon

★★★★★ 5/5

Google

Paula and Mark were so helpful they literally bent over backwards to get me sorted out properly. A very friendly and professional establishment

James · 11 June 2023 · Big Yellow Self Storage Co Ltd Croydon

★★★★★ 5/5

Google

Charlene absolutely wonderful. Went through the different sizes available and the process difference of coverage as storage. Really friendly and welcoming.

B · 11 June 2023 · Big Yellow Self Storage Co Ltd Croydon

★★★★★ 5/5

Google

Good storage place to keep your things. Staff are very nice and helpful. I use their service again. Thanks guys

Timileyin · 11 June 2023 · Big Yellow Self Storage Co Ltd Croydon

★★★★★ 5/5

Google

Lovely stuff!!! Can't be happier wity the service and how easy they make it for you. Totally recommend them

Marey · 11 June 2023 · Big Yellow Self Storage Co Ltd Croydon

★★★★★ 5/5

Google

I have had a brilliant experience here - Paula and Charlene at reception were so warm and helpful and explained everything really well. I would recommend Big Yellow to anyone who wants a positive, easy storage experience!

Lauren · 11 June 2023 · Big Yellow Self Storage Co Ltd Croydon

★★★★★ 5/5

Google

So far, very happy experience with friendly staff who are happy to help with any query. They are professional. Glad I chose them.

Cee · 11 June 2023 · Big Yellow Self Storage Co Ltd Croydon

★★★★★ 5/5

Google

It was as straightforward as possible, helped hugely by Paula and Charlene who were very professional, helpful and personable, and answered all my (stupid) questions clearly. Very impressed, and I'm glad I went with Big Yellow for my storage needs.

Mike · 11 June 2023 · Big Yellow Self Storage Co Ltd Croydon

★★★★★ 4/5

Google

No complaints except you better be prepared for the additional costs, the website doesn't really outline the true cost this only cone when you are about to sign a contract, but the staff here are the tops very helpful and understanding.

Keith · 11 June 2023 · Big Yellow Self Storage Co Ltd Croydon

★★★★★ 5/5

Google

We recently moved from Manchester to Croydon and to say it wasn’t stressful would be a lie. We arrived around 4pm and called Big yellow about our unit at 4:27pm. Unfortunately we were unaware at the time that the last move in time was 4:30pm. So we rushed over as we had 3 full Luton vans needing to store our stuff. We were panicking as we may have been left with no where to store our stuff after the move. Luckily Mark who worked there managed to get us in and access to our unit every know we arrived slightly late than hoped. He saved us tremendous amount of stress and couldn’t thank Mark enough for being so accommodating. Had everything moved in a few hours later and the move was done. Great storage unit and fantastic customer service!

Jason · 11 June 2023 · Big Yellow Self Storage Co Ltd Croydon

★★★★★ 5/5

Google

A straightforward and quality service. Staff are really helpful. Great value for money. Overall, quite happy with the Big Yellow self storage!

Max · 11 June 2023 · Big Yellow Self Storage Co Ltd Croydon

★★★★★ 5/5

Google

Nice clean place and fun people do business with. Plenty of big boxes available unlike the competition who have stopped selling them

Geoff · 11 June 2023 · Big Yellow Self Storage Co Ltd Croydon

★★★★★ 5/5

Google

The whole process of organising storage was seamless. The team at The Big Yellow Self Storage couldn’t have been more helpful, welcoming and friendly. They took lots of time to explain everything in detail to us. Highly recommended.

Jayne · 11 June 2023 · Big Yellow Self Storage Co Ltd Croydon

★★★★★ 5/5

Google

We ordered a mattress bag for click and collect, and also wanted to enquire about storage unit sizes. Firstly, the click and collect was quick and seamless. Then, despite us stating that we were needing a unit in Nottingham, the lovely lady on reception clearly gave us the same amazing customer service that she would have given to someone wanting a unit in that Croydon branch. She happily took us upstairs, even showing us 3 different sizes as we couldn't decide which one we needed. She made our day with how chatty and bubbly she was. Unfortunately I didn't get her name, but we visited at around 14:30 on 01/10/22.

Mags · 11 June 2023 · Big Yellow Self Storage Co Ltd Croydon

★★★★★ 4/5

Google

Let's be clear. I haven't rented a space here. However, I am impressed with the customer service hence the review. I called on Saturday morning to find out if they have any packaging boxes available and was greeted fondly by Mark (or Marcus? Sorry!!!) He had a great sense of humour and gave me a quick breakdown as well as prices. I made my way over in 15 mins and met him at the reception. Gave me all the information quickly and efficiently as well as enjoying a good joke or two in-between. No rush service, offered to show me units to gauge sizes and helped me load the boxes into my car. I asked him to email me a breakdown of our conversation and before I had arrived home I had a complete quote and full cost breakdown in my inbox. Thank you for making a stressful Saturday less stressful! Keep up the good work and keep smiling. Now you're probably wondering why there are only 4 stars? Well, I might be a little picky here but they charge extra for out of hours entry. Although this was broken down in the email, I still think it's a bit much to ask for additional charges when other places are similarly priced and provide 24 hour access. Maybe that's just me. Also I couldn't really give 5 stars because I haven't rented a unit here so I don't know what that experience is like.

Asim · 11 June 2023 · Big Yellow Self Storage Co Ltd Croydon