Beresfords reviews in Chelmsford, Brentwood, Basildon and 12 more

Hi Fawas Thank you for providing us with your positive feedback. It was lovely to read that you have been impressed with the service you have received from the entire lettings team in our Brentwood office. We very much appreciate your kind words and 5-star rating and wish you all the best in your new home. Steven Bond Managing Director - Residential Lettings

Hi Kanishk, Thank you for providing us with your feedback. I am pleased that you have been happy with the fully managed service we provide to you and thank you for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Sharon Thank you for providing us with your recent feedback. I am pleased that our lettings team in Billericay provided you with a quite and efficient service, and that James was particularly helpful, keeping you fully up to speed with progress and answering any questions or queries you may have had. I know he will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

Hi Margaret Thank you so much for providing us with your detailed feedback. It was great to read that James remained professional, helpful and informative throughout your recent dealings with him and is great that you would not hesitate in recommending him to others. I know he will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Having read your recent review Denise, it is extremely disappointing to note the comments made within. Following a detailed appraisal of your file, and your subsequent contact via phone with both myself, and the local office, file notes outline a different view to your own in terms of how events have unfolded throughout your interaction with our Company. Our internal notes, which include conversations from phone calls and any emails sent and received, are added to the file in ‘real time’ and cannot be amended thereafter. Concerning the viewing you have requested on numerous occasions, we have made our position perfectly clear. We have a duty of care with regards to our clients and our employees and should we have concerns, will not place them in a vulnerable position. With this in mind, we will not be accompanying your viewing and have made our seller aware as to the reasons why. It is also worth noting that you told me several times you had numerous properties and did not need to sell a property to buy onwards. This is contradictory to the comments you have made. To suggest the approach of our Branch Manager was rude is somewhat harsh, given how you choose to conduct yourself. I have been on the receiving end of your abusive language and have made it very clear we will not tolerate such behaviour. I trust this clarifies our position with regards to your request. Alison Horsley, Customer Services Director.

Having read the contents of your recent review Aidan, it is disappointing to note the comments made within. I have carried out a detailed appraisal of your file as to how events transpired with the property you intended to purchase and spoken with individuals involved. Please note our internal file notes are recorded in real time as matters progress, outlining conversations by phone and email, and cannot be amended thereafter. When we secured instructions to sell the property you were purchasing, we acted in good faith, obtaining the relevant information from the seller. We had no reason to believe the detail was anything other than accurate and therefore proceeded to market the property. Whilst I can appreciate how frustrated you must have felt upon learning that you were not able to proceed with your intended purchase, this was beyond our control due to circumstances highlighted. We could not have predicted the findings of an independent property survey undertaken by a chartered surveyor. All our buyers are encouraged to gain independent surveys, and this was highlighted to you when our Director of Office addressed your complaint directly. The associated cost forms part of the risk when purchasing a property and when issues are identified, it can affect a buyer’s decision to proceed. I am sorry you could not achieve the outcome you desired but I am confident the office has acted in your best interests. Our sales team work hard to ensure they provide the best possible customer care, and they will be equally disappointed you were unable to progress with your purchase. Should you wish to discuss this matter further, please feel free to contact me on a.horsley@beresfords.co.uk. In the meantime, I wish you well with your property search. Alison Horsley, Customer Service Director

Hi Richard Thanks so much for posting your feedback. I am pleased that you have found our lettings team to be helpful and you have felt that the process of letting out your property has been a relatively smooth process. We look forward to assisting you again in the future. Steven Bond Managing Director - Residential Lettings

Hi Ben Thank you for your recent review. It was pleasing to read that you have been impressed with the service you have received from our lettings team and it is great to know that you wouldn't hesitate to use us again. We all very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi John Thank you so much for providing us with your feedback regarding the service you have received from Ross who is part of our renewals team. It was great to read that he keeps you fully up to speed, and is informative and swift in his responses to any queries and questions you may have. I know he will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Gemma, Thank you for your recent feedback. It was great to read that you have been working with us for over 15 years now and have always been happy with the service we have provided when finding you suitable tenants for your property. I know that Lauren and her team will be very grateful for your kind words and 5-star rating and we hope to continue our working relationship with you for many more years to come. Steven Bond Managing Director - Residential Lettings.

Hi John Thank you for providing us with your recent feedback. I am pleased that you have found our lettings team to be helpful and informative during your recent change of tenancy within your property. We all very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Amanda Thank you so much for your kind words and 5-star rating which are very much appreciated. Steven Bond Managing Director - Residential Lettings

Hi Gill Thank you for your kind words and 5-star rating which are much appreciated. Steven Bond Managing Director - Residential Lettings

Hi Cecilia We very much appreciate your kind words and 5-star rating and hope we can assist you further in the future. Steven Bond Managing Director - Residential Lettings

Hi Egle Thank you for posting your recent feedback. I am glad that Jazmin in our Property Management team has assisted you efficiently with your recent check out. I know she will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Thank you for providing us with your detailed review. It was great to read that having worked with us for so many years now, you continue to be consistently happy with the service you receive from Lauren and her team, who have always been on hand to answer your queries in a quick and efficient manner. We all very much appreciate your kind words and hope to continue working with you long into the future. Steven Bond Managing Director - Residential Lettings

Thank you for providing us with your recent feedback. I am pleased that you have been happy with the service you have received and have felt you have been kept well informed throughout. We all very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Thank you so much for posting your recent feedback. It is great that our lettings team in Braintree have been able to find your father a suitable property, and that Archie and Christine were particularly instrumental in achieving this. It's great that you would not hesitate in recommending us to others and we wish your father every happiness in his new home. Steven Bond Managing Director - Residential Lettings

Hi Geoffrey Thank you for your recent review. I am pleased that have found the process of letting a property with us to be relatively easy and that our staff have kept you fully up to speed throughout with progress. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Ricky Thank you for providing us with your feedback. I am pleased that you have been happy with the service our staff have provided to you and it is great that you would not hesitate in recommending us to others. We all appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Lauren Thank you for providing us with your recent review. I am pleased that you were happy with the service you received from our lettings team in Brentwood, and in particular Rylie, who explained everything regarding renting a property to you in detail and kept you fully informed throughout the process. I know she will be very grateful for your kind words and we all appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Peter Thank you for providing us with your recent feedback. It was great to read that the inspection recently carried out at your property by Barbara from our Dunmow lettings office was thorough and that she provided you with a detailed report. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

Many thanks Hamnah for the great review for Hollie, Rob and Chris from our office in Gidea Park. They all work hard to ensure the process is as stress-free as possible and will be pleased to hear you were impressed with the service they provided. As a first time buyer, you would have been in very capable hands as Hollie, your main point of contact, will do everything within her power to overcome any issues, guiding and supporting throughout the journey. Your 5 star award and kind recommendation are much appreciated, we wish you many happy years in your new home. Alison Horsley, Customer Service Director.

Many thanks for the great review for Hollie, Rob and Chris from our office in Gidea Park. They all work hard to ensure the process is as stress-free as possible and will be pleased to hear you were impressed with the service they provided. As a first time buyer, you would have been in very capable hands as Hollie, your main point of contact, will do everything within her power to overcome any issues, guiding and supporting throughout the journey. Your 5 star award is much appreciated and we wish you many happy years in your new home. Alison Horsley, Customer Service Director.