Trusted Agent profile · Essex

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Beresfords reviews in Chelmsford, Brentwood, Basildon and 12 more

4.7

★★★★★ Excellent

4,260 reviews across 19 offices and 3 platforms

www.beresfordsgroup.co.uk

Beresfords has 19 offices, in Chelmsford (four offices), Brentwood, Basildon, Colchester (two offices), Braintree, Witham, Essex, Dunmow, Ingatestone, Hornchurch, Maldon, Upminster, Gidea Park, Harold Wood and Great Dunmow (Essex). Together they have 4,260 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

3,332

Reviews on Google

All 19 offices

View Agents logo

5.0 / 5

2

Reviews on View Agents

All 19 offices

Trustpilot logo

926

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Beresfords's 19 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Beresfords office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I would like to express my sincere appreciation for Phoebe’s professionalism. She was exceptionally well prepared for the appointment and provided thorough answers to our questions. She did a wonderful job highlighting the strengths of the properties and represented the agency with great dedication. Please keep up the excellent work.

Maria · 11 June 2026 · Beresfords Chelmsford (10 Duke Street)

Agent replied · 11 October 2026

Many thanks Maria for the great review for Phoebe from our Chelmsford office. Phoebe prides herself on the quality of her customer care and will do all possible to match people to suitable property. It is pleasing to hear you were installed with confidence in her ability and thank you for sharing your experience. Your 5 star award and kind comments are much appreciated, we look forward to assisting you in the future. Alison Horsley, Customer Service Director

5/5

Google

Very good service from Andy, Phoebe and the team to sell our house. Communication was good and we were kept up to date through the process.

Macey · 11 June 2026 · Beresfords Chelmsford (10 Duke Street)

Agent replied · 11 October 2026

Hi Macey, Many thanks for the 5 star award and positive comments for the team at our Chelmsford office and in particular Andy and Phoebe, your main points of contact. It is pleasing to know you were impressed with how the team dealt with your sale as they work hard to provide the best possible customer care, guiding and supporting whilst keeping in regular contact throughout a transaction. We look forward to assisting you again in the future. Alison Horsley, Customer Service Director

5/5

Google

Having chosen beresfords to sell our parents house,was the best decision we made.Informing and guiding us every step of the way,could not of been more helpful.Wonderful group of people.I would certainly recommend this company.Thank you to them all at such an emotionally difficult time,special thanks goes to Phoebe.

Annette · 11 June 2026 · Beresfords Chelmsford (10 Duke Street)

Agent replied · 11 October 2026

Hi Annette, Thank you for taking the time to post your 5 star award for the sales team at our Chelmsford office. The team will tailor their approach dependent upon circumstances, guiding and supporting from the first point of contact. It is pleasing to hear you were impressed with the level of service extended to you and thank you for your kind recommendation. Alison Horsley, Customer Service Director.

5/5

Google

The sales team were all very professional and helpful. A special thank you to Ben Stubbington and Ian Carey for all their help.

Barrie · 11 June 2026 · Beresfords Chelmsford (10 Duke Street)

Agent replied · 11 October 2026

Many thanks Barrie for the 5 star award for our sales team at Chelmsford and in particular Ben and Ian, your main points of contact. It is pleasing to know you were impressed with the level of sevice extended to you and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Director.

5/5

Google

Great service from viewing to completion.

Angela · 11 June 2026 · Beresfords Colchester (145 High Street)

Agent replied · 11 October 2026

Hi Angela Many thanks for providing us with your feedback. We all appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

I was so very pleased with the service I received. Thank you Kasey for a great job. Kasey made the experience so easy

Divine · 11 June 2026 · Beresfords Colchester (145 High Street)

Agent replied · 11 October 2026

Many thanks for the 5 star award for Kasey from our Witham office. Kasey is dedicated to providing the best possible customer care and will appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Director

5/5

Google

I had a really positive experience renting with Beresfords. From finding the right property to ongoing maintenance and the final check-out, everything was handled professionally and efficiently. The team was consistently helpful and responsive throughout. I would highly recommend them.

Kamil · 11 June 2026 · Beresfords Brentwood

Agent replied · 11 October 2026

Hi Kamil I was pleased to read that as a previous tenant of ours you found the whole experience of renting a property with us to be a positive one, with our lettings team in Brentwood providing you with professional advice and support from beginning to end. It's great that you would not hesitate in recommending us to others. Please do not hesitate to get in touch if we can be of assistance to you again in the future. Steven Bond Managing Director

5/5

Google

Lauren McComish at Beresfords was extremely helpful on a recent tenant checkout process. She went above and beyond what I expected of her and also provided me with some relevant information for the sale of my property. Highly recommended. Thanks Lauren.

Richard · 11 June 2026 · Beresfords Brentwood

Agent replied · 11 October 2026

Hi Richard Thank you for providing us with your review. I am pleased that you found Lauren to be helpful and informative regarding your recent checkout and was able to provide you with guidance regarding selling your property. I know she will very much appreciate your kinds words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Was great and seamless

Ako · 11 June 2026 · Beresfords Brentwood

Agent replied · 11 October 2026

Hi Ako Thank you for providing your recent feedback. We very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Rating only, no written review.

Rosie · 11 June 2026 · Beresfords Brentwood

Agent replied · 11 October 2026

Hi Rosie, Many thanks for the 5 star review for the team at our Brentwood office. It is pleasing to know you were impressed with the service you received and thank you for posting your award. We look forward to assisting you again in the future. Alison Horsley, Customer Service Director.

5/5

Google

The Brentwood Team are excellent so friendly and professional, easy to deal with and trustworthy.

Justin · 11 June 2026 · Beresfords Brentwood

5/5

Google

We moved into our property on the 11th March. Steve from lettings was great from start to finish of the process. In the space of 3 days we had arranged a viewing, had the viewing, completed references and got accepted for the property. Excellent service!

Sam · 11 June 2026 · Beresfords Billericay

Agent replied · 11 October 2026

Hi Sam, Thank you for providing us with your feedback. I am pleased that we were able to find you a suitable property in such a short space of time. We wish you well in your new home and thank you for your 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Luke from Beresfords handled the sale of our property extremely well. We had an offer within a week and completed 10 weeks later. Delighted!

Teresa · 11 June 2026 · Beresfords Billericay

Agent replied · 11 October 2026

Hi Teresa, Many thanks for sharing your recent experience regarding your sale with our Billericay office. Luke, your main point of contact, will be pleased to know you were impressed with the level of service he extended to you. He will do all possible to ensure a sale goes through to exchange and completion, guiding and supporting whilst keeping all paties regularly updated. Your 5 star award is much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Director

5/5

Google

Thanks to everyone at Beresfords in Bllericay and with a special mention for Shirley, Luke, Josh and Paul all of whom contributed to a successful sale in spite of many delays along the way. We got there in the end. Iappreciated all the advice they gave me and from time to time inspecting the property which was vacant. Nigel. Posted May 2026

Nigel · 11 June 2026 · Beresfords Billericay

Agent replied · 11 October 2026

Many thanks Nigel for the 5 star award for the team at our Billericay office. With many years of experience, you would have been in capable hands as the team would have been perfectly placed to deal with any issues that may have arisen, guiding and supporting throughout the journey. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Director

5/5

Google

Geraldine carried out inspection today, always pleasant to see her. Very thorough and communicative on every visit. Thank you

June · 11 June 2026 · Beresfords Billericay

Agent replied · 11 October 2026

Hi June, Thank you for your recent review. I am pleased that Geraldine was professional and pleasant throughout her recent visit to your property, keeping you well informed throughout her inspection. I know she will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

5/5

Google

Thankyou so much, Paul, and the rest of the team. First class from start to finish. Couldn't ask for anything more. always there to help us nothing wasn't any trouble Perfect letting agency really friendly and welcoming

Beverley · 11 June 2026 · Beresfords Billericay

Agent replied · 11 October 2026

Hi Beverley Thank you so much for posting your recent review. It was great to read that Paul and the rest of his lettings team in Billericay have provided you with a first class service during your recent dealings with them. I know they will all be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Excellent site report clearly showing condition of the property- good work!!

Mandy · 11 June 2026 · Beresfords Billericay

5/5

Trustpilot

The inventory was easy the agent put us…

The inventory was easy the agent put us at ease.

Wendy · 10 June 2026 · Beresfords Brentwood

Agent replied · 22 June 2026

Hi Wendy Thank you for your kind words and 5-star rating which are very much appreciated. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Lauren McComish end of tenancy

Lauren McComish has been so helpful on this matter and very knowledgeable also. Keeping me up to date and very quick to respond to any enquiries.

D · 9 June 2026 · Beresfords Brentwood

Agent replied · 22 June 2026

Thank you for providing us with your recent review. I am pleased that Lauren was able to assist you efficiently and swiftly with your queries and questions. I know she will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

The team at Beresfords have been…

The team at Beresfords have been exceptional - professional and friendly at all times and they work quickly and efficiently. Im really impressed!

Barry · 9 June 2026 · Beresfords Brentwood

Agent replied · 22 June 2026

Hi Barry Thank you for providing us with your feedback. We are pleased that you have been happy with the service we have provided and that you found our staff to be friendly and efficient. We all appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

We received excellent and professional…

We received excellent and professional service from Lauren McComish at Beresfords - we were always kept up to date with progress and kept fully informed throughout. Thank you for your help.

Mr · 6 June 2026 · Beresfords Brentwood

Agent replied · 22 June 2026

Hi Paul Thank you so much for your recent review. I am pleased that you were happy with the service you received from Lauren in our Property Inspections team, and that you felt you were kept fully informed of progress. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Jazmin was really helpful and…

Jazmin was really helpful and accommodating to my requirements.

Phil · 4 June 2026 · Beresfords Brentwood

Agent replied · 30 October 2024

Hi Phil Thank you for posting your recent feedback. We very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Had a great experience in my time with…

Had a great experience in my time with Beresfords as a letting agent for my rental property. They were always happy to assist with any queries I had - helpful and reassuring with knowledge and expertise. Lauren Johnson in particular was an excellent point of contact - thanks for all your help and words of wisdom Lauren!

Sarah · 3 June 2026 · Beresfords Brentwood

Agent replied · 30 October 2024

Hi Sarah, Thank you for providing us with your positive feedback regarding the service you have received from us as a landlord, whilst renting your property through us. I am pleased that you have found our team in Upminster to be helpful and knowledgeable, and always able to assist you with any queries or questions you may have had. We very much appreciate your kind words and look forward to working with you again in the future. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

We recently put our house on the market…

We recently put our house on the market with Beresfords Estate Agents and from day one we were extremely well looked after by Charlotte Micallef and Josh Sutherland.

Eddy · 2 June 2026 · Beresfords Maldon

Agent replied · 4 June 2026

Many thanks Eddy for your 5 star award and kind recommendation for Charlotte and Josh from our Upminster office. Both are focused on providing the best possible customer care and will do everything within their power to ensure the process is stress-free, guiding and supporting from the first point of contact. They will appreciate you sharing your experience and whilst you were not able to move forward on this occasion, I hope that we can be of further assistance in the future. Alison Horsley, Customer Service Director.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Beresfords

Which Beresfords office has the most reviews?

Chelmsford (10 Duke Street) has the most, with 1,235 reviews rated 4.6 out of 5, followed by Brentwood with 1,100.

Where are the Beresfords offices?

The 19 Beresfords offices, by town:

Has Beresfords won any awards?

Yes. In The Trusted Agent 2026 awards: Beresfords, Braintree won Gold; Beresfords, Chelmsford won Trusted Agent; Beresfords, Upminster won Trusted Agent.

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