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Beresfords reviews

4.7

★★★★★ Excellent

4,110 reviews across 19 offices and 3 platforms

www.beresfordsgroup.co.uk

Beresfords has 4,110 reviews across 19 offices (Chelmsford, Brentwood, Basildon, Braintree, Witham, Colchester, Essex, Dunmow, Maldon, Hornchurch, Ingatestone, Upminster, Gidea Park, Harold Wood and Great Dunmow) and three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

3,187

Reviews on Google

All 19 offices

View Agents logo

5.0 / 5

2

Reviews on View Agents

All 19 offices

Trustpilot logo

921

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Beresfords's 19 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Beresfords office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

The inventory was easy the agent put us…

The inventory was easy the agent put us at ease.

Wendy · 10 June 2026 · Beresfords Brentwood

Agent replied · 22 June 2026

Hi Wendy Thank you for your kind words and 5-star rating which are very much appreciated. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

I recently rented a property through…

I recently rented a property through Beresfords in Billericay and had a fantastic experience from start to finish.

Customer · 10 June 2026 · Beresfords Brentwood

Agent replied · 30 October 2024

Thank you so much for providing us with your detailed feedback. I was pleased to read that you have had a positive experience whilst renting a property through us, and that our lettings team in Billericay have been supportive and informative from start to finish. It's great that you would not hesitate in recommending us to others and we all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Lauren McComish end of tenancy

Lauren McComish has been so helpful on this matter and very knowledgeable also. Keeping me up to date and very quick to respond to any enquiries.

D · 9 June 2026 · Beresfords Brentwood

Agent replied · 22 June 2026

Thank you for providing us with your recent review. I am pleased that Lauren was able to assist you efficiently and swiftly with your queries and questions. I know she will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

The team at Beresfords have been…

The team at Beresfords have been exceptional - professional and friendly at all times and they work quickly and efficiently. Im really impressed!

Barry · 9 June 2026 · Beresfords Brentwood

Agent replied · 22 June 2026

Hi Barry Thank you for providing us with your feedback. We are pleased that you have been happy with the service we have provided and that you found our staff to be friendly and efficient. We all appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

We received excellent and professional…

We received excellent and professional service from Lauren McComish at Beresfords - we were always kept up to date with progress and kept fully informed throughout. Thank you for your help.

Mr · 6 June 2026 · Beresfords Brentwood

Agent replied · 22 June 2026

Hi Paul Thank you so much for your recent review. I am pleased that you were happy with the service you received from Lauren in our Property Inspections team, and that you felt you were kept fully informed of progress. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Jazmin was really helpful and…

Jazmin was really helpful and accommodating to my requirements.

Phil · 4 June 2026 · Beresfords Brentwood

Agent replied · 30 October 2024

Hi Phil Thank you for posting your recent feedback. We very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Had a great experience in my time with…

Had a great experience in my time with Beresfords as a letting agent for my rental property. They were always happy to assist with any queries I had - helpful and reassuring with knowledge and expertise. Lauren Johnson in particular was an excellent point of contact - thanks for all your help and words of wisdom Lauren!

Sarah · 3 June 2026 · Beresfords Brentwood

Agent replied · 30 October 2024

Hi Sarah, Thank you for providing us with your positive feedback regarding the service you have received from us as a landlord, whilst renting your property through us. I am pleased that you have found our team in Upminster to be helpful and knowledgeable, and always able to assist you with any queries or questions you may have had. We very much appreciate your kind words and look forward to working with you again in the future. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

We recently put our house on the market…

We recently put our house on the market with Beresfords Estate Agents and from day one we were extremely well looked after by Charlotte Micallef and Josh Sutherland.

Eddy · 2 June 2026 · Beresfords Maldon

Agent replied · 4 June 2026

Many thanks Eddy for your 5 star award and kind recommendation for Charlotte and Josh from our Upminster office. Both are focused on providing the best possible customer care and will do everything within their power to ensure the process is stress-free, guiding and supporting from the first point of contact. They will appreciate you sharing your experience and whilst you were not able to move forward on this occasion, I hope that we can be of further assistance in the future. Alison Horsley, Customer Service Director.

5/5

Trustpilot

Our experience with Beresfords Lettings in Upminster …

Our experience with Beresfords in Upminster has been outstanding from start to finish, thank you for finding new tenants within two weeks house went for rental and tenants moving in. Chris and team kept us informed at all times. A big thank you to Chris, Charlie, Taylor and Ella you have all been amazing. We would highly recommend this branch in finding tenancy.

Susan · 1 June 2026 · Beresfords Maldon

Agent replied · 4 June 2026

Hi Susan and Tony Thank you both for your positive feedback. It is great that our lettings team in Upminster were able to find you new tenants in quick time and they were able to move in within just a couple of weeks. I know the whole team will be very grateful for your kind words and it's great that you would not hesitate in recommending us to others. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

The Best Estate Agent Experience We Could Have Asked For

We cannot thank Charlotte Micallef and the team at Beresfords Upminster enough for everything they did for us during the sale of our home. From the very first meeting, Charlotte stood out from the other agents we had round. She was honest, knowledgeable, trustworthy and incredibly professional. Unlike other agents who simply told us what we wanted to hear, Charlotte gave us genuine advice about the market, our property and the best strategy to achieve the strongest result, and she absolutely delivered.

Mark · 29 May 2026 · Beresfords Maldon

Agent replied · 4 June 2026

Hi Mark, Many thanks for the outstanding review for Charlotte and her team at our Upminster office. Leading from the front, Charlotte prides herself on delivering the best possible customer care and this is evidenced in the reputation she has built in the local area. With her knowledge and expertise, coupled with a transparent, no nonsense proactive approach, her clients are in very safe hands. Charlotte will take indiviual circumstaces into account when tailoring a marketing strategy to generate maximum interest and once a property is on the market, the team will proactively ring out, often securing a sale before the property goes live on websites. When a sale is agreed, the team will guide and support through to exchange and completion, ensuring all relevant parties are kept updated throughout the transaction. Thank you for sharing your recent experience. Charlotte and the team will appreciate your 5 star award and kind recommendation. We look forward to assisting you again in the future. Alison Horsley, Customer Service Director.

5/5

Trustpilot

The Best Estate Agent Experience We Could Have Asked For

We cannot thank Charlotte Micallef and the team at Beresfords Upminster enough for everything they did for us during the sale of our home. From the very first meeting, Charlotte stood out from the other agents we had round. She was honest, knowledgeable, trustworthy and incredibly professional. Unlike other agents who simply told us what we wanted to hear, Charlotte gave us genuine advice about the market, our property and the best strategy to achieve the strongest result, and she absolutely delivered.

Tracy · 29 May 2026 · Beresfords Maldon

Agent replied · 4 June 2026

Many thanks Tracy for taking the time to post your detailed review for Charlotte and her team at our Upminster office. Charlotte is passionate in her approach and will tailor a marketing strategy to generate maximum interest and price, dependant upon individual circumstances. She will be transparent, setting clear expectations so our clients are fully aware of actions being taken and will keep in regular contact, guiding and supporting once a sale is agreed. Charlotte leads from the front and will do everything possible to ensure a sale goes through to exchange and completion. She will appreciate your 5 star award and kind recommendation, and look forward to assisting you again in the future. Alison Horsley, Customer Service Director.

5/5

Trustpilot

Really proactive approach from Lauren McComish

Really proactive approach from

Peter · 29 May 2026 · Beresfords Maldon

Agent replied · 4 June 2026

Hi Peter Thank you for providing us with your recent feedback. It was great to hear that you found the whole rental process to be a smooth and seamless one, thanks to the support and help you received from Lauren. As a landlord we understand how busy you schedules can be and that your time is precious, so to hear such kind words regarding the service you received from Lauren is pleasing to read. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Thankyou to all the great team working…

Thankyou to all the great team working in Colchester, shining example of what an estate agent should be! Supportive, knowledgeable, responsive, genuinely invested in their customersI I would recommend them very, very highly to anyone looking for an estate agent who goes above and beyond.Thank you again to Ollie, huge asset to the company he is brilliant, helped get us out lovely forever home and made the whole process so easy and smooth, quick! However equally all a great team every person I spoke to and all make a huge difference. Couldn't recommend them any more highly wouldn't advise any other estate agents truly, but especially the Colchester team of Berefords they are all complete stars!!

Rosie · 29 May 2026 · Beresfords Maldon

Agent replied · 4 June 2026

Hi Rosie, Thank you for taking the time to post your 5 star award for the team at our Colchester office and in particularly Oli, your main point of contact. The team all work hard matching people to suitable property and it is pleasing to know Oli was able to find you a property to purchase. Once a sale is agreed, the team will guide and support at every stage of your journey, whilst keeping in regular contact with all relevant parties. Your kind recommendation is much appreciated, we wish you many happy years in your new home. Alison Horsley, Customer Service Director

5/5

Trustpilot

Ross Young.

I have to give a shout out to Ross Young, he really is a huge credit to beresfords. He is so easy to talk too, he goes through everything clearly, very supportive, reassures you that he will do everything he can to help. Any time I’ve got in contact with him, he’s always quick to respond back. 5 star service. Thanks again Ross, it’s been a pleasure talking to you.

Jessica · 28 May 2026 · Beresfords Maldon

Agent replied · 4 June 2026

Hi Jessica It was great to read your feedback regarding the service you received from Ross in our renewals department. Ross goes above and beyond for his clients to ensure he provides the best service possible, so I know your kind words will mean a lot to him. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Jazmin was very efficient in making the…

Jazmin was very efficient in making the checkout and maintenance process and smooth as possible

Ammen · 28 May 2026 · Beresfords Maldon

Agent replied · 4 June 2026

Hi Ammen Thank you so much for providing us with your recent review. I am pleased that Jazmin was able to ensure that your checkout procedure proceeded swiftly and smoothly. I know she will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Good quality response to problem

Ganiyat · 27 May 2026 · Beresfords Brentwood

Agent replied · 23 November 2025

Hi Ganiyat Thank you for your kind words and 5-star rating, which is very much appreciated. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Rylie is very helpful and knowledgeable…

Rylie is very helpful and knowledgeable about the local rental market and has made the experience of renting my property extremely straightforward and stress free. Thank you Rylie.

Nicholas · 26 May 2026 · Beresfords Brentwood

Agent replied · 22 June 2026

Hi Nicholas Thank you very much for providing us with your feedback. It's great that the process of renting your property was made less stressful due to the service provided to you by Rylie who was able to assist you efficiently, providing guidance and support along the way. I know she will very much appreciate your kind words. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Thumbs up to Jazmin in charge of visit bookings

Jazmin has been great with the booking emails. She always send a reminder at least 5-6 weeks prior and when I've needed to reschedule, she has been able to work with my plans.

Oluwatosin · 26 May 2026 · Beresfords Maldon

Agent replied · 4 June 2026

Hi Oluwatosin Thank you so much for your recent review. It's great that you have been happy with the service provided to you by Jazmin and she has been able to accommodate your requests to reschedule appointments when necessary. I know she will very much appreciate your kind words. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Inventory Communication

Communication was good, visit notice was adequate to allow tenant availability

Nathan · 26 May 2026 · Beresfords Maldon

Agent replied · 4 June 2026

Hi Nathan Thank you for posting your recent feedback regarding a recent visit to your property. I am pleased that you felt you were provided with plenty of notice prior to the visit and have been happy with the service you received. We all appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

We have been using Beresfords for the…

We have been using Beresfords for the past few years and have found their service to be exceptional.

Mr · 23 May 2026 · Beresfords Brentwood

Agent replied · 22 June 2026

Hi Anwar Thank you for your recent review. We very much appreciate your kind words and 5-star rating and look forward to continuing our working relationship with you going forward. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Jazmin Jaycock was extremely helpful…

Jazmin Jaycock was extremely helpful with checkout when my tenants had left the property. Answered any questions I had and helped me quickly and throughly.

Pela · 21 May 2026 · Beresfords Writtle

Agent replied · 23 May 2026

Hi Pela Thank you for your recent feedback. I was pleased to read that you have found Jazmin to be helpful and efficient whilst assisting with the checkout of your previous tenants. I know she will very much appreciate your kind words and we look forward to assisting you further in the future. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Beresford are easy to get in touch…

Beresford are easy to get in touch with.

Carole · 21 May 2026 · Beresfords Writtle

Agent replied · 23 May 2026

Hi Carole, Thank you for posting your recent review. It was pleasing to read that you are happy with the service that we provide and that you feel supported by our maintenance department and inventory team, who make regular visits to you at your property. We are all very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Very helpful

Very helpful, quick to respond to emails.

Debbie · 16 May 2026 · Beresfords Writtle

Agent replied · 23 May 2026

Hi Debbie, Thank you for leaving us your recent review. Your kind words and 5-star rating are much appreciated. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Given our move to a rental was an…

Given our move to a rental was an international move and not without its complications, Eleanor / Adam and the Landlord have been extremely patient and helpful throughout the entire contract and we have really appreciated their assistance and patience and would thoroughly recommend them.

Tcash · 15 May 2026 · Beresfords Writtle

Agent replied · 23 May 2026

Thank you for providing your detailed feedback. It was great to read that our lettings team in Brentwood were able to assist you in what transpired to be a slow and complicated move for you. I know that Adam and Eleanor in particular will be very grateful for your kind words regarding their patience and assistance in this matter and we wish you all the best in your new home. Steven Bond Managing Director - Residential Lettings Steven Bond Managing Director - Residential Lettings

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Beresfords

How many reviews does Beresfords have?

Beresfords has 4,110 reviews across its 19 offices, rated 4.7 out of 5 overall: 3,187 on Google, 2 on View Agents, 921 on Trustpilot. Company-wide Trustpilot reviews for Beresfords are counted once, not once per office.

Which Beresfords office has the most reviews?

Chelmsford (10 Duke Street) has the most, with 1,198 reviews rated 4.6 out of 5, followed by Brentwood with 1,073.

Where are the Beresfords offices?

Beresfords has 19 offices:

Has Beresfords won any awards?

Yes. In The Trusted Agent 2026 awards: Beresfords, Braintree won Gold; Beresfords, Chelmsford won Trusted Agent; Beresfords, Upminster won Trusted Agent.

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