Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotThe inventory was easy the agent put us…
The inventory was easy the agent put us at ease.
Wendy · 10 June 2026 · Beresfords Brentwood
Agent replied · 22 June 2026
Hi Wendy
Thank you for your kind words and 5-star rating which are very much appreciated.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotI recently rented a property through…
I recently rented a property through Beresfords in Billericay and had a fantastic experience from start to finish.
Customer · 10 June 2026 · Beresfords Brentwood
Agent replied · 30 October 2024
Thank you so much for providing us with your detailed feedback. I was pleased to read that you have had a positive experience whilst renting a property through us, and that our lettings team in Billericay have been supportive and informative from start to finish. It's great that you would not hesitate in recommending us to others and we all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotLauren McComish end of tenancy
Lauren McComish has been so helpful on this matter and very knowledgeable also. Keeping me up to date and very quick to respond to any enquiries.
D · 9 June 2026 · Beresfords Brentwood
Agent replied · 22 June 2026
Thank you for providing us with your recent review. I am pleased that Lauren was able to assist you efficiently and swiftly with your queries and questions. I know she will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe team at Beresfords have been…
The team at Beresfords have been exceptional - professional and friendly at all times and they work quickly and efficiently. Im really impressed!
Barry · 9 June 2026 · Beresfords Brentwood
Agent replied · 22 June 2026
Hi Barry
Thank you for providing us with your feedback. We are pleased that you have been happy with the service we have provided and that you found our staff to be friendly and efficient. We all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotWe received excellent and professional…
We received excellent and professional service from Lauren McComish at Beresfords - we were always kept up to date with progress and kept fully informed throughout. Thank you for your help.
Mr · 6 June 2026 · Beresfords Brentwood
Agent replied · 22 June 2026
Hi Paul
Thank you so much for your recent review. I am pleased that you were happy with the service you received from Lauren in our Property Inspections team, and that you felt you were kept fully informed of progress. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJazmin was really helpful and…
Jazmin was really helpful and accommodating to my requirements.
Phil · 4 June 2026 · Beresfords Brentwood
Agent replied · 30 October 2024
Hi Phil
Thank you for posting your recent feedback. We very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotHad a great experience in my time with…
Had a great experience in my time with Beresfords as a letting agent for my rental property. They were always happy to assist with any queries I had - helpful and reassuring with knowledge and expertise. Lauren Johnson in particular was an excellent point of contact - thanks for all your help and words of wisdom Lauren!
Sarah · 3 June 2026 · Beresfords Brentwood
Agent replied · 30 October 2024
Hi Sarah,
Thank you for providing us with your positive feedback regarding the service you have received from us as a landlord, whilst renting your property through us. I am pleased that you have found our team in Upminster to be helpful and knowledgeable, and always able to assist you with any queries or questions you may have had. We very much appreciate your kind words and look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotWe recently put our house on the market…
We recently put our house on the market with Beresfords Estate Agents and from day one we were extremely well looked after by Charlotte Micallef and Josh Sutherland.
Eddy · 2 June 2026 · Beresfords Maldon
Agent replied · 4 June 2026
Many thanks Eddy for your 5 star award and kind recommendation for Charlotte and Josh from our Upminster office. Both are focused on providing the best possible customer care and will do everything within their power to ensure the process is stress-free, guiding and supporting from the first point of contact. They will appreciate you sharing your experience and whilst you were not able to move forward on this occasion, I hope that we can be of further assistance in the future.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
TrustpilotOur experience with Beresfords Lettings in Upminster …
Our experience with Beresfords in Upminster has been outstanding from start to finish, thank you for finding new tenants within two weeks house went for rental and tenants moving in. Chris and team kept us informed at all times. A big thank you to Chris, Charlie, Taylor and Ella you have all been amazing. We would highly recommend this branch in finding tenancy.
Susan · 1 June 2026 · Beresfords Maldon
Agent replied · 4 June 2026
Hi Susan and Tony
Thank you both for your positive feedback. It is great that our lettings team in Upminster were able to find you new tenants in quick time and they were able to move in within just a couple of weeks. I know the whole team will be very grateful for your kind words and it's great that you would not hesitate in recommending us to others.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe Best Estate Agent Experience We Could Have Asked For
We cannot thank Charlotte Micallef and the team at Beresfords Upminster enough for everything they did for us during the sale of our home. From the very first meeting, Charlotte stood out from the other agents we had round. She was honest, knowledgeable, trustworthy and incredibly professional. Unlike other agents who simply told us what we wanted to hear, Charlotte gave us genuine advice about the market, our property and the best strategy to achieve the strongest result, and she absolutely delivered.
Mark · 29 May 2026 · Beresfords Maldon
Agent replied · 4 June 2026
Hi Mark,
Many thanks for the outstanding review for Charlotte and her team at our Upminster office.
Leading from the front, Charlotte prides herself on delivering the best possible customer care and this is evidenced in the reputation she has built in the local area. With her knowledge and expertise, coupled with a transparent, no nonsense proactive approach, her clients are in very safe hands.
Charlotte will take indiviual circumstaces into account when tailoring a marketing strategy to generate maximum interest and once a property is on the market, the team will proactively ring out, often securing a sale before the property goes live on websites.
When a sale is agreed, the team will guide and support through to exchange and completion, ensuring all relevant parties are kept updated throughout the transaction.
Thank you for sharing your recent experience. Charlotte and the team will appreciate your 5 star award and kind recommendation. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
TrustpilotThe Best Estate Agent Experience We Could Have Asked For
We cannot thank Charlotte Micallef and the team at Beresfords Upminster enough for everything they did for us during the sale of our home. From the very first meeting, Charlotte stood out from the other agents we had round. She was honest, knowledgeable, trustworthy and incredibly professional. Unlike other agents who simply told us what we wanted to hear, Charlotte gave us genuine advice about the market, our property and the best strategy to achieve the strongest result, and she absolutely delivered.
Tracy · 29 May 2026 · Beresfords Maldon
Agent replied · 4 June 2026
Many thanks Tracy for taking the time to post your detailed review for Charlotte and her team at our Upminster office.
Charlotte is passionate in her approach and will tailor a marketing strategy to generate maximum interest and price, dependant upon individual circumstances. She will be transparent, setting clear expectations so our clients are fully aware of actions being taken and will keep in regular contact, guiding and supporting once a sale is agreed.
Charlotte leads from the front and will do everything possible to ensure a sale goes through to exchange and completion. She will appreciate your 5 star award and kind recommendation, and look forward to assisting you again in the future.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
TrustpilotReally proactive approach from Lauren McComish
Really proactive approach from
Peter · 29 May 2026 · Beresfords Maldon
Agent replied · 4 June 2026
Hi Peter
Thank you for providing us with your recent feedback. It was great to hear that you found the whole rental process to be a smooth and seamless one, thanks to the support and help you received from Lauren. As a landlord we understand how busy you schedules can be and that your time is precious, so to hear such kind words regarding the service you received from Lauren is pleasing to read.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotThankyou to all the great team working…
Thankyou to all the great team working in Colchester, shining example of what an estate agent should be! Supportive, knowledgeable, responsive, genuinely invested in their customersI I would recommend them very, very highly to anyone looking for an estate agent who goes above and beyond.Thank you again to Ollie, huge asset to the company he is brilliant, helped get us out lovely forever home and made the whole process so easy and smooth, quick! However equally all a great team every person I spoke to and all make a huge difference. Couldn't recommend them any more highly wouldn't advise any other estate agents truly, but especially the Colchester team of Berefords they are all complete stars!!
Rosie · 29 May 2026 · Beresfords Maldon
Agent replied · 4 June 2026
Hi Rosie,
Thank you for taking the time to post your 5 star award for the team at our Colchester office and in particularly Oli, your main point of contact. The team all work hard matching people to suitable property and it is pleasing to know Oli was able to find you a property to purchase. Once a sale is agreed, the team will guide and support at every stage of your journey, whilst keeping in regular contact with all relevant parties. Your kind recommendation is much appreciated, we wish you many happy years in your new home.
Alison Horsley, Customer Service Director
★★★★★ 5/5
TrustpilotRoss Young.
I have to give a shout out to Ross Young, he really is a huge credit to beresfords. He is so easy to talk too, he goes through everything clearly, very supportive, reassures you that he will do everything he can to help. Any time I’ve got in contact with him, he’s always quick to respond back. 5 star service. Thanks again Ross, it’s been a pleasure talking to you.
Jessica · 28 May 2026 · Beresfords Maldon
Agent replied · 4 June 2026
Hi Jessica
It was great to read your feedback regarding the service you received from Ross in our renewals department. Ross goes above and beyond for his clients to ensure he provides the best service possible, so I know your kind words will mean a lot to him.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJazmin was very efficient in making the…
Jazmin was very efficient in making the checkout and maintenance process and smooth as possible
Ammen · 28 May 2026 · Beresfords Maldon
Agent replied · 4 June 2026
Hi Ammen
Thank you so much for providing us with your recent review. I am pleased that Jazmin was able to ensure that your checkout procedure proceeded swiftly and smoothly. I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGood quality response to problem
Ganiyat · 27 May 2026 · Beresfords Brentwood
Agent replied · 23 November 2025
Hi Ganiyat
Thank you for your kind words and 5-star rating, which is very much appreciated.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotRylie is very helpful and knowledgeable…
Rylie is very helpful and knowledgeable about the local rental market and has made the experience of renting my property extremely straightforward and stress free. Thank you Rylie.
Nicholas · 26 May 2026 · Beresfords Brentwood
Agent replied · 22 June 2026
Hi Nicholas
Thank you very much for providing us with your feedback. It's great that the process of renting your property was made less stressful due to the service provided to you by Rylie who was able to assist you efficiently, providing guidance and support along the way. I know she will very much appreciate your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotThumbs up to Jazmin in charge of visit bookings
Jazmin has been great with the booking emails. She always send a reminder at least 5-6 weeks prior and when I've needed to reschedule, she has been able to work with my plans.
Oluwatosin · 26 May 2026 · Beresfords Maldon
Agent replied · 4 June 2026
Hi Oluwatosin
Thank you so much for your recent review. It's great that you have been happy with the service provided to you by Jazmin and she has been able to accommodate your requests to reschedule appointments when necessary. I know she will very much appreciate your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotInventory Communication
Communication was good, visit notice was adequate to allow tenant availability
Nathan · 26 May 2026 · Beresfords Maldon
Agent replied · 4 June 2026
Hi Nathan
Thank you for posting your recent feedback regarding a recent visit to your property. I am pleased that you felt you were provided with plenty of notice prior to the visit and have been happy with the service you received. We all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotWe have been using Beresfords for the…
We have been using Beresfords for the past few years and have found their service to be exceptional.
Mr · 23 May 2026 · Beresfords Brentwood
Agent replied · 22 June 2026
Hi Anwar
Thank you for your recent review. We very much appreciate your kind words and 5-star rating and look forward to continuing our working relationship with you going forward.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJazmin Jaycock was extremely helpful…
Jazmin Jaycock was extremely helpful with checkout when my tenants had left the property. Answered any questions I had and helped me quickly and throughly.
Pela · 21 May 2026 · Beresfords Writtle
Agent replied · 23 May 2026
Hi Pela
Thank you for your recent feedback. I was pleased to read that you have found Jazmin to be helpful and efficient whilst assisting with the checkout of your previous tenants. I know she will very much appreciate your kind words and we look forward to assisting you further in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresford are easy to get in touch…
Beresford are easy to get in touch with.
Carole · 21 May 2026 · Beresfords Writtle
Agent replied · 23 May 2026
Hi Carole,
Thank you for posting your recent review. It was pleasing to read that you are happy with the service that we provide and that you feel supported by our maintenance department and inventory team, who make regular visits to you at your property. We are all very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery helpful
Very helpful, quick to respond to emails.
Debbie · 16 May 2026 · Beresfords Writtle
Agent replied · 23 May 2026
Hi Debbie,
Thank you for leaving us your recent review. Your kind words and 5-star rating are much appreciated.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGiven our move to a rental was an…
Given our move to a rental was an international move and not without its complications, Eleanor / Adam and the Landlord have been extremely patient and helpful throughout the entire contract and we have really appreciated their assistance and patience and would thoroughly recommend them.
Tcash · 15 May 2026 · Beresfords Writtle
Agent replied · 23 May 2026
Thank you for providing your detailed feedback. It was great to read that our lettings team in Brentwood were able to assist you in what transpired to be a slow and complicated move for you. I know that Adam and Eleanor in particular will be very grateful for your kind words regarding their patience and assistance in this matter and we wish you all the best in your new home.
Steven Bond
Managing Director - Residential Lettings
Steven Bond
Managing Director - Residential Lettings
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