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Beresfords reviews

4.7

★★★★★ Excellent

4,110 reviews across 19 offices and 3 platforms

www.beresfordsgroup.co.uk

Beresfords has 4,110 reviews across 19 offices (Chelmsford, Brentwood, Basildon, Braintree, Witham, Colchester, Essex, Dunmow, Maldon, Hornchurch, Ingatestone, Upminster, Gidea Park, Harold Wood and Great Dunmow) and three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

3,187

Reviews on Google

All 19 offices

View Agents logo

5.0 / 5

2

Reviews on View Agents

All 19 offices

Trustpilot logo

921

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Beresfords's 19 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Beresfords office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Professional, friendly and timely

All interactions with Ross have been professional, friendly and timely. Ross always responds with information and useful guidance, and ensure that deadlines are not missed. Where we have sought his advice, he replies quickly and in detail. It is a pleasure to work with Ross.

John · 8 August 2026 · Beresfords New Homes & Lands Feed

Agent replied · 22 September 2026

Hi John Thank you so much for providing us with your feedback regarding the service you have received from Ross who is part of our renewals team. It was great to read that he keeps you fully up to speed, and is informative and swift in his responses to any queries and questions you may have. I know he will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

I've used Beresfords in excess of 15…

I've used Beresfords in excess of 15 years and they've always been on the ball and happy to help with any issues that arise. They've found reliable tenants fast and dealt with all paperwork quickly. I've dealt with Lauren many times over the years and she's always been outstanding with her professionalism, knowledge and fantastic communication.

Gemma · 6 August 2026 · Beresfords Witham

Agent replied · 25 February 2026

Hi Gemma, Thank you for your recent feedback. It was great to read that you have been working with us for over 15 years now and have always been happy with the service we have provided when finding you suitable tenants for your property. I know that Lauren and her team will be very grateful for your kind words and 5-star rating and we hope to continue our working relationship with you for many more years to come. Steven Bond Managing Director - Residential Lettings.

5/5

Trustpilot

The staff in Beresfords lettings

JohnKing · 5 August 2026 · Beresfords New Homes & Lands Feed

Agent replied · 22 September 2026

Hi John Thank you for providing us with your recent feedback. I am pleased that you have found our lettings team to be helpful and informative during your recent change of tenancy within your property. We all very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Efficient and helpful

Rating only, no written review.

Amanda · 1 August 2026 · Beresfords Essex

Agent replied · 10 June 2024

Hi Amanda Thank you so much for your kind words and 5-star rating which are very much appreciated. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Excellent service thank you

Gill · 31 July 2026 · Beresfords Writtle

Agent replied · 22 December 2024

Hi Gill Thank you for your kind words and 5-star rating which are much appreciated. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Professional and caring service from…

Professional and caring service from everyone at beresford

Cecilia · 30 July 2026 · Beresfords New Homes & Lands Feed

Agent replied · 22 September 2026

Hi Cecilia We very much appreciate your kind words and 5-star rating and hope we can assist you further in the future. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Always pleasure to work with this…

Always pleasure to work with this estate agency - Jazmin has been extremely helpful and speedy to deal with check out procedure.Thank you once again.

Egle · 30 July 2026 · Beresfords New Homes & Lands Feed

Agent replied · 22 September 2026

Hi Egle Thank you for posting your recent feedback. I am glad that Jazmin in our Property Management team has assisted you efficiently with your recent check out. I know she will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Amazing reps. Been with them since years and never let down

Exceptional Service from Lauren and the Team.

Ak · 29 July 2026 · Beresfords New Homes & Lands Feed

Agent replied · 22 September 2026

Thank you for providing us with your detailed review. It was great to read that having worked with us for so many years now, you continue to be consistently happy with the service you receive from Lauren and her team, who have always been on hand to answer your queries in a quick and efficient manner. We all very much appreciate your kind words and hope to continue working with you long into the future. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Great communication and help throughout…

Great communication and help throughout the process

Customer · 25 July 2026 · Beresfords Essex

Agent replied · 10 June 2024

Thank you for providing us with your recent feedback. I am pleased that you have been happy with the service you have received and have felt you have been kept well informed throughout. We all very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Beresford”s in Braintree

Beresford”s in Braintree, what can I say they have been absolutely outstanding in helping my 89 year old father find his dream flat. The staff there bend over backwards to help you, I am so thankful and grateful to them for all their help. I want to give a special thank you to both Archie, Christine and a lovely lady I spoke to today (21/07/2026). I would highly recommend using this company if you are looking to rent or buy, you would not regret it as they take all the hard work out of it.

W · 21 July 2026 · Beresfords New Homes & Lands Feed

Agent replied · 22 September 2026

Thank you so much for posting your recent feedback. It is great that our lettings team in Braintree have been able to find your father a suitable property, and that Archie and Christine were particularly instrumental in achieving this. It's great that you would not hesitate in recommending us to others and we wish your father every happiness in his new home. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Very helpful throughout the letting…

Very helpful throughout the letting process and very prompt responses to our emails and phone calls

Geoffrey · 21 July 2026 · Beresfords New Homes & Lands Feed

Agent replied · 22 September 2026

Hi Geoffrey Thank you for your recent review. I am pleased that have found the process of letting a property with us to be relatively easy and that our staff have kept you fully up to speed throughout with progress. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

All staff involved where so helpful and…

All staff involved where so helpful and they worked hard to find us a property and would highly recommend

Ricky · 20 July 2026 · Beresfords New Homes & Lands Feed

Agent replied · 22 September 2026

Hi Ricky Thank you for providing us with your feedback. I am pleased that you have been happy with the service our staff have provided to you and it is great that you would not hesitate in recommending us to others. We all appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Rylie

Rylie is very knowledgeable and took the time to explain the whole rental process clearly. What really stood out was her reliability, if she said she would call me back or do something she would do it.

Lauren · 19 July 2026 · Beresfords Essex

Agent replied · 10 June 2024

Hi Lauren Thank you for providing us with your recent review. I am pleased that you were happy with the service you received from our lettings team in Brentwood, and in particular Rylie, who explained everything regarding renting a property to you in detail and kept you fully informed throughout the process. I know she will be very grateful for your kind words and we all appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Barbara has carried out an extremely…

Barbara has carried out an extremely thorough and detailed inspection at my property.

Peter · 14 July 2026 · Beresfords Hornchurch

Agent replied · 23 August 2024

Hi Peter Thank you for providing us with your recent feedback. It was great to read that the inspection recently carried out at your property by Barbara from our Dunmow lettings office was thorough and that she provided you with a detailed report. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

I have been with Beresford's for many…

I have been with Beresford's for many years and have nothing but praise for them, Lauren Mobsby has always been so helpful and friendly and has always gone out of her way to accommodate me and be fair with me. she also gives very good advice when needed.

Christina · 8 July 2026 · Beresfords New Homes & Lands Feed

Agent replied · 22 September 2026

Hi Christina Thank you for providing us with your recent feedback. I was pleased to read that having worked with us now for a number of years, you continue to be impressed with the level of service we provide to you, and in particular the help and assistance you receive from Lauren in our Property Management department. I know she will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

I can not thank Debbie and her co…

I can not thank Debbie and her co workers enough for helping through a complicated period. They were also there with help and advice and always kept me informed of what was going on. Again I can not thank them enough. Debbie and her team outstanding

Neil · 4 July 2026 · Beresfords New Homes & Lands Feed

Agent replied · 22 September 2026

Hi Neil Thank you so much for providing us with your recent review. It was great to read that Debby and her lettings team in Braintree have been supportive and helpful during a stressful time, providing you with their advice and assistance along the way. I know they will all very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Great people skills

To be honest some estate agents are not interested in lettings. Beresfords were really good. I needed either new build on the market or refurbished on the market. And to where I needed and wanted to live. The communication was second to none, always keeping myself up to date. The people skills were great and that’s all you want in life. I am being honest the other estate agents local to me , we’re not really helpful, and the communication skills were some what lacking and definitely did not understand what I was looking for. Maybe they were having a bad day. Or that’s them in general. Definitely recommend Beresfords as all we want in life is an easy experience and good communication face to face, ten out of ten for me 👍.

Mark · 4 July 2026 · Beresfords New Homes & Lands Feed

Agent replied · 22 September 2026

Hi Mark, Thank you so much for your detailed feedback, your comments are very much appreciated. You don't say where you are based but I was pleased to read that our local branch have provided you with a great service and been in constant communication with you, answering any queries or questions you may have had. It is great that as an agency we have stood out to you regarding the lettings service we offer our clients in relation to other agents. We all very much appreciate your kind words and 5-star rating and hope that we can be of assistance to you again in the future. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Beresfords in Braintree Delivered!

The service from Debbie, Archie and the rest of the team have been absolutely flawless. From my initial enquiry, through to the tenants moving in, I have been kept informed throughout the entire process. I spent time comparing the services and fees charged between other letting agents and found the professionalism and service offering to be far superior than other local agents. Debbie promised and delivered.

Mr · 30 June 2026 · Beresfords New Homes & Lands Feed

Agent replied · 22 September 2026

Thank you so much for posting your review. I was pleased to read that Debby and her team in Braintree provided you with a professional and informative service throughout your recent dealings with them. I know they will all be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Diligent

Diligent, honest, professional and reliable

James · 29 June 2026 · Beresfords New Homes & Lands Feed

Agent replied · 22 September 2026

Hi James, Thank you for your kind words and 5-star rating which are very much appreciated. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Professional and Friendly

Barbara is professional, polite, friendly and understanding, she always listens to any things that are raised and passes them on and explains what she’s doing as she goes along. Thank you.

A · 16 June 2026 · Beresfords Brentwood

Agent replied · 22 June 2026

Thank you for posting your recent review. I am pleased that Barbara in our lettings office in Dunmow has been assisting you efficiently and keeping you fully informed throughout your dealings with her. I know she will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

1/5

Trustpilot

I was shown a property that was out of…

I was shown a property that was out of my price range and they knew it.

Donna · 14 June 2026 · Beresfords Brentwood

Agent replied · 22 June 2026

Hi Donna, Having read your recent review I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file, and your subsequent contact with our Witham branch, it would appear file notes outline a different view to your own in terms of how events unfolded throughout this transaction. The property came back on the market recently as you are aware and you were given the opportunity to view. Your circumstances were presented to the seller who seriously considered your subsequent offer, but unfortunately, another potential buyer viewed who was in a stronger buying position than you. Time is of the essence with any potential purchase, particularly as in this case, when a property proves to be popular. Whilst it is in our interest to put forward any offers to a seller, it is ultimately the seller’s choice when deciding which purchaser to go with. Their decision will usually be based on amount offered and the purchaser’s buying position. Unfortunately in this case, the seller decided to go with the other party. I am sorry you were unable to achieve the outcome you desired and can reassure you the office will keep you fully informed of other suitable property as it becomes available. Alison Horsley, Customer Services Director.

5/5

Trustpilot

Katy was helpful

Joanne · 13 June 2026 · Beresfords Brentwood

Agent replied · 22 June 2026

Hi Joanne, Many thanks for providing us with your feedback. I was pleased to read that you were happy with the service you received from Katy and that she was able to answer your questions and queries effectively. I know she will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

A pleasure to do business with

Well, it’s always a bit stressful trying to find somewhere suitable to live and when you think you’ve found the perfect home, it’s already gone. It was a pleasure dealing with Beresfords Debby was very helpful and kind and informative and found the perfect home for me. I am extremely thankful and can not wait to move in. Thank you to Debby and Christine and the team at Beresfords Braintree for everything.

Dean · 12 June 2026 · Beresfords Brentwood

Agent replied · 22 June 2026

Hi Dean Thank you for providing us with your detailed feedback. It's great that after a difficult start in your search for a suitable property to rent, our lettings team in Braintree, and Debby in particular, were able to assist you in finding your perfect home. I know the whole team will be very grateful for your kind words and we wish you well with the move. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

We would like to thank the lettings…

We would like to thank the lettings team, in particular Lauren McComish and Oliver Hazell for their friendly and swift response to any queries we had.

Stephen · 11 June 2026 · Beresfords Brentwood

Agent replied · 22 June 2026

Hi Stephen Thank you very much for your recent review. I am pleased that our Property Management team, and in particular Oliver and Lauren, were able to assist you in a friendly and efficient manner and answering any queries you had. I know the whole team will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Beresfords

How many reviews does Beresfords have?

Beresfords has 4,110 reviews across its 19 offices, rated 4.7 out of 5 overall: 3,187 on Google, 2 on View Agents, 921 on Trustpilot. Company-wide Trustpilot reviews for Beresfords are counted once, not once per office.

Which Beresfords office has the most reviews?

Chelmsford (10 Duke Street) has the most, with 1,198 reviews rated 4.6 out of 5, followed by Brentwood with 1,073.

Where are the Beresfords offices?

Beresfords has 19 offices:

Has Beresfords won any awards?

Yes. In The Trusted Agent 2026 awards: Beresfords, Braintree won Gold; Beresfords, Chelmsford won Trusted Agent; Beresfords, Upminster won Trusted Agent.

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