Trusted Agent profile · Dorset and Hampshire
Verified
★★★★★
1,796 reviews across 11 offices and 3 platforms
Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,796 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I cannot speak highly enough about the excellent service that I received from Austin & Wyatt during the recent sale of our property. From the initial showings ...Read the review from sellers
Kyle was fantastic in helping to move the sale and purchase of my new house through as quickly as possible. All seems a lifetime ago now (3 months) but I ...Read the review from buyers
Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAbsolutely the best experience I could have hoped for as a new landlord. Professional, reliable and helpful. I would recommend to everyone and will certainly use again in the future.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe would like to thank the entire Lyndhurst branch for their dedication & commitment in selling our home. It was a very unusual & complex sale but they rose to the challenge & continually updated us with progress of not only our sale but that of our purchasers even when complications arose, hence we were never in the dark. We also feel we must mention Maddison. She really was like a breath of fresh air, polite, caring, genuine & professional, quite simply everything you would hope for in an estate agent with a lovely balance of humour added in. Thank you.
Many thanks for the marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleA sales & letting agent that delivered on every part you would expect and want them to do, but this rarely actually happens. Maddison and the whole office did everything they said they would from the first viewing to the day we completed. As usual with moving, it wasn't as straight forward as it could have been, but the communication between solicitors, NFDC & vendors on every item that needed some attention was perfectly dealt with. I hope this review could help people decide on using the Lyndhurst branch of Austin & Wyatt for any property move without hesitation. My passing words to describe would be honesty & integrity. Thank you to everyone involved.PositiveResponsiveness, Professionalism
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleA huge "Thank You" to Mike, Sarah and the rest of the team at Lyndhurst Austin & Wyatt for their help, understanding, patience and professionalism as they offered great advice and support during the huge part they played with the successful sale of my property. I would strongly recommend them to any future vendor to take up their services. Many, many thanks. D.Plowright
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy husband and I had 12 months fantastic service from Austin &Wyatt, Lyndhurst branch. Maddison was super professional, continually fighting for our best interests. Perseverance to conclude our sale and purchase of our preferred property. We would completely recommend , them , to anyone. Our special thanks to Mike for his enduring support. Andy and Suzie Cameron.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAustin and Wyatt have been so helpful with my house move. They always kept me in the loop and made the moving process that bit smoother. The little moving in gifts were also a nice touch. Special thanks to Nick for putting up with my daily phone calls. I would highly recommend Austin and Wyatt and would like to say a big Thankyou for all your work!
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleSarah and Maddison and others in the office have been excellent. When I call they always know exactly what is happening and where things are at. Buying and selling property is extremely stressful but they are very reassuring and super helpful. Always offering to go the extra mile, letting us have a number of viewings. Even buying flowers once the sale was agreed, how thoughtful. Cant fault their professionalism, expertise and support throughout the process. In our experience they are exceptional estate agents and we would highly recommend their services. THANK YOU.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleSarah has been absolutely amazing in helping us find the perfect new home. She took the time to listen, get to know us & acted accordingly. Sarah and her team went out their way to do letter drops as well. Every time we call the office they are very helpful & super quick to reply. I am pleased to say they are now selling our house because they are superstars!!! Highly recommend the Lyndhurst office!
Thank you for your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleRating only, no written review.
Thank you for leaving us a review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery friendly and helpful
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleStaff efficient, friendly and helpful.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience and staff were very helpful!
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe staff are really friendly, helpful, patient, and accommodating.
Thanks for the lovely 5* review! We really appreciate your kind words! Graham, Customer Relations
1/5
GoogleVery Unproffessional .Worst property purchase experience. Bad communication and Poor customer service
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleGood service from Emily...Anna..Tia & everyone at Bournemouth Austin wyatt very helpful efficient professional service
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleThank you for the amazing service that you have provided. Emily was very helpful and friendly. Would highly recommend!PositiveResponsiveness, Professionalism
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery efficient service for a landlord from keeping in touch during last tenancy, to valuation, finding a new tenant and dealing with references, handover etc.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat estate agents. Needed a place very quickly and the whole process was very efficient and completed quite fast allowing me to move in within a week of seeing the property.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAll the letting team and the girls in the finance department are all friendly and approachable, nothing too much trouble and always willing to help. Will return calls and answer all queries. Excellent customer service would highly recommend.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleAustin & Wyatt are an easy agent to deal with; they are very responsive and helpful, and I appreciated the whole experience of dealing with them as a tenant in one of their managed properties. The team are friendly and a pleasure to deal with.PositiveProfessionalism
Many thanks for your brilliant 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleRented my first flat out in Bournemouth with them. The whole process was fast and pain free. Anna was extremely helpful and friendly. Would highly recommend
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.
ESTAS winners in three years, the group and its branches: 2019, 2021, 2022.
ESTAS awards by year, 2019 to 20222022 1 Gold and 1 Best in County ESTAS 2022 winners
2021 1 Silver and 1 Best in County ESTAS 2021 winners
2019 1 Bronze ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
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Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.
The 11 Austin and Wyatt offices, by town:
Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.
