Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleMichael was very helpful at the introduction. We chose A&W over three other local agents.
However, things went drastically wrong after that.
The photography (a 'professional' photographer in a tearing hurry) was very poor; lots of overexposure, and failed to actually capture the relevant features (eg stools chopped in half at breakfast bar, missed a feature wall, and had to be called back from the road for missing photos).
When the Particulars were sent the photos were unsatisfactory. A&W said they would correct this, but when particulars were resent - they sent the same photos even though we had discussed and approved other photos for use - including some that we took ourselves, to supplement the poor ones.
There appears to be little communication between the staff, and even less with the clients.
As a result we decided not to continue with this agent having lost faith: if they couldn't even get the particulars right, what sort of service would they be able to provide further down the line?
Would not recommend.
Suze · 16 October 2024 · Austin & Wyatt Lyndhurst Sales
Agent replied · 24 October 2024
Hello Suze F, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have let my house via Austin & Wyatt in February and must say, the whole process from start to the tenant moving in was so well organised and coordinated. No hassle from my side. All the staff were excellent and I would totally recommend Austin & Wyatt to let your property. One very happy customer.
Graham · 16 October 2024 · Austin & Wyatt Lyndhurst Sales
Agent replied · 24 October 2024
Thanks for the wonderful 5* review and recommendation Graham Bowen! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have be speaking to Eleanor and she has been amazing, communication great. Everything about the apartment that was advertised was exactly what it was when viewing it. Overall great experience highly recommend.
Grace · 16 October 2024 · Austin & Wyatt Lyndhurst Sales
Agent replied · 24 October 2024
Hi Grace, thank you for your kind words about Eleanor and our service. We are delighted to hear that your experience with us was great and that the apartment met your expectations. We appreciate your recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were struggling to find somewhere to rent as the market is tough at the moment. When we registered with Eleanor at A+W Ringwood, her speedy replies and organised approach enabled us to rent the perfect flat. Thank you!
Violet · 16 October 2024 · Austin & Wyatt Lyndhurst Sales
Agent replied · 24 October 2024
Thank you for taking the time to leave us this tremendous 5* review Violet. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have had excellent service from all the staff at the Lyndhurst office of Austin & Wyatt, in both the Sales and the Letting departments, and highly recommend them for their professionalism and expertise. We have been kept informed of all the necessary processes during the recent sale of a property and we can rely on the advice and assistance they have provided. In the Letting department, support has always been available for the smooth running of our rental property. Well done Austin & Wyatt!
April · 16 October 2024 · Austin & Wyatt Lyndhurst Sales
Agent replied · 24 October 2024
Many thanks for your marvellous 5* review and your kind words April. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe decided to market our home through A&W as they are selling a house we are interested in and it seemed the convenient thing to do. It has turned out to be the right thing to do, as they have proved to be very professional, friendly and great at communicating on all aspects of our sale. They offer comprehensive feedback quickly and all viewings are confirmed by text. Special thanks to Madeleine, who has been so helpful and is an excellent ambassador for A&W. Also Dawn, who was very helpful and friendly during our viewings. Overall, a great team with extensive local knowledge and enthusiasm for what they do. Highly recommended.
Alison · 16 October 2024 · Austin & Wyatt Lyndhurst Sales
Agent replied · 24 October 2024
Hi Alison, thank you for sharing your positive experience with us. We are delighted to hear that our team, especially Madeleine and Dawn, provided you with professional and friendly service throughout the sale process. Your recommendation means a lot to us. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently had the pleasure of dealing with the team at Austin and Wyatt and I couldn't be more satisfied with the service I received.
From the beginning, they were incredibly proactive in helping me find the perfect property. They listened carefully to my needs and preferences, ensuring they only showed me properties that met my criteria. Their knowledge of the market and attention to detail were impressive, making the search process efficient and stress-free.
Once we found the right property, Kyle took over and was an absolute star throughout the sales process. His communication was outstanding; I was kept informed every step of the way, with regular updates and prompt responses to any queries I had. This transparency and dedication to keeping me in the loop made the entire experience much smoother and more enjoyable.
What really stood out was the proactive approach taken by both Ben and Kyle. They anticipated potential issues and addressed them before they became problems, ensuring a seamless transaction. Their professionalism and commitment to providing excellent service were evident at every stage.
I highly recommend Ben, Kyle and the team at Austin and Wyatt. Their exceptional service, proactive approach, and superb communication made buying a property a positive and hassle-free experience. Thank you for your hard work and dedication!
Katie · 15 October 2024 · Austin & Wyatt Canford Heath
Agent replied · 24 October 2024
Hi Katie, thank you for sharing your positive experience with us. We are delighted to hear that Ben, Kyle, and the team provided you with exceptional service and made your property buying journey smooth and enjoyable. Your kind words are truly appreciated. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery professional and helpful throughout my house purchase.
Daniel · 15 October 2024 · Austin & Wyatt Canford Heath
Agent replied · 24 October 2024
Thanks Daniel for your amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKyle and his team are exceptional...pro-active and very professional, kept us informed at every step of our sale. Would highly recommend them.
Paul · 15 October 2024 · Austin & Wyatt Canford Heath
Agent replied · 24 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation Paul. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely nothing negative to say about the team. We haven’t completed our sale as yet. But their support in doing so is excellent. We highly recommend the canford heath office. If you’re looking for great communication and peace of mind.
Leroy · 15 October 2024 · Austin & Wyatt Canford Heath
Agent replied · 24 October 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleHaving not moved for forty years the thought of moving was quite daunting. Kyle Nichols of Austin and Wyatt was exceptional from start to finish. He kept me updated and provided assistance and advise at every point of the procedure. I would highly recommend him to anyone thinking of moving.
Judith · 15 October 2024 · Austin & Wyatt Canford Heath
Agent replied · 24 October 2024
Thank you Judith for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience with Austin & Wyatt.
Finley was extra charming and really helpful. He made the process very seamless and easy as well as making me laugh.
They have a zero deposit scheme which can can opt for subject to successful referencing, that is excellent and really saved me paying a huge amount upfront.
5 stars from me!
Natasha · 12 October 2024 · Austin and Wyatt Poole (20 Station Road)
Agent replied · 23 October 2024
Many thanks for your outstanding 5* review and your generous comments Natasha. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFinley was absolutely fantastic in helping us find and move into our new flat. He made the whole process super easy and quick, with great communication throughout. Nothing was ever too much trouble, and he really listened to what we needed. We've honestly never had such a smooth moving experience before! Thank you so much!!
Bila · 12 October 2024 · Austin and Wyatt Poole (20 Station Road)
Agent replied · 23 October 2024
We're thrilled to hear that Finley made your moving experience smooth and stress-free. We appreciate your feedback and are delighted that you found the perfect flat with us Bila. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service from these folks, especially Finely, always on time, prompt responses, clear communication and overall a very painless process.
Gregorio · 12 October 2024 · Austin and Wyatt Poole (20 Station Road)
Agent replied · 26 August 2024
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would recommend Austin & Wyatt for their great service, especially from Finley Davies ! He was always very professional, quick to respond to our inquiries, and very kind.
Pi · 12 October 2024 · Austin and Wyatt Poole (20 Station Road)
★★★★★ 5/5
GoogleAmazing service, Fin could not have helped us more with everything.
He is an absolute star who patiently answered all of our questions in full detail.
Highly recommend to anyone looking to rent through Austin & Wyatt.
Marley · 12 October 2024 · Austin and Wyatt Poole (20 Station Road)
Agent replied · 26 August 2024
Thank you for your 5* review and recommendation Marley. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFinley was an absolute star when it came to all things renting. From supporting us with paperwork, answering last-minute questions, to even helping assemble a new bed in the property, he made the entire process incredibly easy. As two newer renters, we were treated with the utmost respect and care, just like any other client. We couldn’t recommend Austin & Wyatt and Finley more highly!
Hannah · 12 October 2024 · Austin and Wyatt Poole (20 Station Road)
Agent replied · 26 August 2024
Thank you Hannah for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat staff - Finley was brilliant! Very helpful and got us sorted promptly into a flat - made a very stressful situation much easier!
Beth · 12 October 2024 · Austin and Wyatt Poole (20 Station Road)
Agent replied · 12 June 2024
Thank you for leaving us your superb 5* review Beth. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe agency helps me to complete the renting process quickly.
Shaunglin · 12 October 2024 · Austin and Wyatt Poole (20 Station Road)
Agent replied · 12 June 2024
shaunglin 1993 many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent, Yvonne and her team are spot on, and we are worry free. So unusual for business today, you speak to humans!
Melanie · 12 October 2024 · Austin and Wyatt Poole (20 Station Road)
Agent replied · 12 June 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleI try rent house for long time and i find in this agency all i need good staff atencion help process very good not long thank you all staff especially Yvonne
Sonia · 12 October 2024 · Austin and Wyatt Poole (20 Station Road)
Agent replied · 12 June 2024
Thanks for the excellent 5* review Sonia! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic service from the team letting my flat. Highly recommend to anyone looking for a quick and hassle free service.
Carla · 12 October 2024 · Austin and Wyatt Poole (20 Station Road)
Agent replied · 12 June 2024
Thank you for the glowing review, Carla! We are thrilled to hear that you had a fantastic experience with our team. We appreciate your recommendation and look forward to assisting you or anyone you refer in the future.
★★★★★ 5/5
GoogleThe best experience with an estate agent! After being messed around at the last minute by a different estate agent, I enquired with Austin Wyatt who were attentive and transparent. Within a few days the letting was secured, references complete and everything in order. Highly recommended.
Andrew · 12 October 2024 · Austin and Wyatt Poole (20 Station Road)
Agent replied · 12 June 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFin has been very polite and dedicated in finding us a tenant and good at his job. Fin and Yvonne are both great assets to the company
Michael · 12 October 2024 · Austin and Wyatt Poole (20 Station Road)
Agent replied · 12 June 2024
Thank you for recognizing Fin and Yvonne's dedication to finding you a tenant. We are thrilled to hear about your positive experience with our team at Austin & Wyatt Sales and Letting Agents Lower Parkstone.
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